Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield NG17 4BR
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Top 20 carehome certificate
9.9 119 Reviews
  • Kingfisher Court, Sutton-in-Ashfield
Kingfisher Court is located in the market town of Sutton-in-Ashfield and provides friendly and comfortable residential and dementia care for up to 66 residents. All bedrooms offer single en suite wet rooms to support residents' dignity and privacy. Kingfisher Court benefits from a coffee shop area, quiet lounges and it is situated in its own private, landscaped gardens.

A wide range of activities is offered and care is tailored to each resident who lives at Kingfisher Court. Residents living with dementia receive friendly dementia care, provided by colleagues who are fully trained. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Kingfisher Court is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Kingfisher Court continues to welcome new residents for residential and residential dementia care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232
  • RESPITE Self-Funded Residential Care: from £1232
  • RESPITE Self-Funded Residential Dementia Care: from £1232

Our inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Kingfisher Court directly to discuss our fees.

These prices are only a guideline, please contact Kingfisher Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gaynor Smart-McCann (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Kingfisher Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Kingfisher Court.

Parking

  • The home has onsite parking including disabled parking provision.

Kingfisher Court Reviews (119)

Total of 119, showing 101-119
9.9

Kingfisher Court has a Review Score of 9.9 (9.870) out of 10, based on 24 reviews in the last 2 years. Over all time Kingfisher Court has 119 reviews.

Overall Experience

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Date Published

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Review from D S (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. All the staff are amazing. Very caring and thoughtful towards the resident. The entertainment is really good and they have lots of activities every day to keep everyone active and entertained. The best in the area we have in Ashfield. Can't praise the home enough. Amazing.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We are delighted that you are happy with our care and facilities. We share your feedback with our entire team so it forms a major part of our on-going monitoring of our standards.

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Review from Mark O (Son of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first entering Kingfisher Court you are immediately impressed by the welcoming decor of the reception, which during the day is always manned by someone who again is extremely professional and welcoming.
The standard of all rooms is excellent, clean and functional.
The communal dining room and
lounge are well laid out and have lovely furniture.
We especially like the Tea/coffee lounge, cinema and library.
Staff and management are excellent and well led. Staffing levels are also good.
Food and nutrition are again excellent.
The owners are very hands-on and are available to listen, assist and help when required and go above and beyond to satisfy you.
Stimulation via activities again is excellent via a dedicated Lifestyle Manager. The Christmas timetable has been excellent, having attended many events.
In summary, I would highly recommend Kingfisher Court to anyone who is looking for an all-inclusive, high quality, well managed residential care home for their family.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for the positive feedback. It is good to know that we are delivering what we set out to do. Thank you for taking the time to write and publish the review.

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Review from P G (Nephew of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I called to see if I could visit a relative in your care home. The receptionist was extremely polite and a credit to the Sutton-in-Ashfield home.
The carer came out of the lift did not come to me but shouted to me "She doesn't want to see you". This is very poor communication and she should at least
come up to me and not let everyone know in reception that my relative had refused to see me. Refusing to see me is not a problem, the problem is the member of staff that made me feel inferior, you need to sort this kind of attitude from staff to the general public, who at some point in time may be thinking of putting the life of a relative or friend in your hands.

Reply from sian ellis, Marketing Director at Kingfisher Court

We always value feedback on our staff performance and obviously are particularly interested in understanding the full circumstances of any complaint. We apologise if any offence was caused on this occasion but upon investigation, we understand that only Oakdale personnel were present in the reception area at the time of your visit. As you are a new and unregistered visitor we are without your telephone number but we would welcome the opportunity to discuss this further with you and invite you to call our Home Manager, Paul Quirk 07778 126 985 or CEO Andrew Long on 07802 454 275 for a confidential discussion

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Review from Ruth W (Sister of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to see my 87-year old sister I was bowled over by this care home. Firstly it is spotlessly clean, with gleaming loos and bathrooms. Secondly, and let’s not beat around the bush, it is as fragrant as any 5-star hotel! Most importantly, the kindness of the owners and their team is way
beyond any normal expectation.


The public areas are spacious, light and designed along the lines of mid-budget hotels with absolutely no institutional feel and the private rooms and en-suite facilities equally good.


The highlight, though, is the top-down thoughtful care offered. Staff are a constant presence and all go out of their way to offer generous assistance. From the friendly chef to the unbelievably kind housekeeping staff, nothing was too much trouble. (My other 80-year old sister, who accompanied me, was taken ill and the help we were given was way beyond the call of duty, even to the extent of offering her a bed for the night and refusing any payment.) To sum up, excellent.

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Review from Jacqui K (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not want to go into a care home but we struggled to meet her increasing needs as a family. After visiting other homes we settled on Kingfisher Court and sought respite for my mother.
We were so impressed with the care and attention that was given to my mum and all of the residents we
decided to make this a permanent home for mum.
From what I have witnessed nothing seems to be too much trouble for the staff. They are very kind and encourage residents to take part in the many and varied activities that are on offer. We have always been kept informed of any decisions that may affect mum and they listen and act on any concerns we have had immediately. They genuinely try and succeed in giving the best possible service at all times. I am very pleased and relieved that we have found such a wonderful place for mum to spend her last years. Staff are well trained and always appear happy at work, the management is excellent. The home is beautifully furnished and kept clean.

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Review from Helen D (Daughter of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kingfisher Court since May 2017 and our whole family are extremely pleased with the excellent care mum receives. Her life has been transformed by the companionship she now has with fellow residents. She loves the many and varied activities on offer at the home and is
particularly pleased that she is taken to church on Sundays.


The atmosphere at the home is extremely friendly; we are treated as family and always feel welcome. The staff are all excellent, they are aware of and maintain, their professional boundaries and treat our mum with the love and respect she deserves.


The 'all inclusive' terms provide us with peace of mind; no unexpected additional costs each month, yet we feel the quality of the provision is exceptional, the person-centred approach to mum's care is so important to her wellbeing and state of mind.


The home is beautifully designed and scrupulously clean. The food is delicious and the menus are often chosen by residents.

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Review from Ian H (Son-in-law of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many homes in the area, we are so glad we found this one. If a certain premium lager could do nursing homes they would be like this!


Staff are fantastic and the home is first class, it's like a 5-star hotel for the elderly. All day there are things for the residents to do to keep

active. Each visit the staff welcome you and will give you an update on how things are going. Hairdresser on site and even a cinema.


If you live around the area and have a loved one who needs care this is the place. We are so pleased with the care he is given, food is restaurant quality, the dining area is better than most restaurants I have been in.


I can recommend Kingfisher Court care home to look after your loved one. Go visit to see just how good it is.
They even post daily pictures on Facebook so you can see your loved one having fun and that really makes a difference to be able to check on them when you cannot visit.
5* plus.

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Review from Melanie A (Daughter of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third care home that my Mum has stayed in and it is by the far the best. It is wonderful, a real home from home. The rooms are wonderful, all en-suite and with their own fridges to keep all those little treats fresh.


My Mum is beautifully cared for all the time and even has the option

of a shower every morning (as was her routine at home) although it now involves major assistance from two carers.


A major advantage is that Mum can now easily attend physio as she is taken by disabled taxi and the whole outing is just an hour a half, a far cry from the six-hour stints when she travelled by hospital transport. I visit two or three times a week and the first question from the staff, who are very much in evidence, is 'Do you want a coffee?'. Then 'Are you stopping for lunch?' This week we had a formal evening meal with Mum at a pop-up restaurant - just wonderful and all included.

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Review from Margaret F (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we looked at several residential care homes in the area but were very impressed when we viewed Kingfisher Court. The standard of décor and furnishings is more of a boutique hotel than a care home. The facilities including the library, tea room and cinema are exceptional. Gardens are well
laid out and beautifully kept and a lovely garden room allows a taste of the outside for the less mobile.
Most importantly, the staff are caring, kind, attentive and go beyond the call of duty to make new residents feel welcome and at home. Food choices are excellent, well presented and quality of a high standard. Rooms are beautifully decorated, spacious and furnished to a high standard.

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Review from Jayne M (Daughter of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came into Kingfisher Court for a respite stay and was a little unsure at first what to expect even though he was very impressed looking around on the open day. My Dad has always been treated well, in fact, I couldn't believe all the staff remembered his name just from meeting him on the open
day. He was the first male resident and the home gave him a framed photo which appeared in the local newspaper. He would not hesitate to go and stay for respite again, as each and every member of staff treats him so well. He also still gets invitations to get-togethers even though he has gone back home.
Well done Kingfisher, you are the best!

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Review from Ian J (Son of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is clear a lot of thought has been put into the design and facilities at the home but most importantly the team managing Kingfisher Court cannot do enough for the residents and family.
This is not my mothers first care home but within weeks we are seeing a notable difference and is definitely in
a happier place, even if she can't remember why.

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Review from Dave C (Son-in-law of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried about a residential place for my mother in law because she had expressed a wish not to be placed in a home.
During the last 6 years I have worked for a private ambulance company transferring patients to and from nursing homes. Having seen these my original thoughts were that
I would not want a relative of mine in one. After looking after her for 7 months both my wife and I realised that we weren't qualified to give her the sort of care that was required.
I was persuaded to look at Kingfisher Court. My initial thought was that it would be typical of others but this was not the case.
When we had made the decision we admitted her and spent a few days worrying ourselves silly. Our worries were unfounded, the care staff are well trained sympathetic and extremely dedicated to making all residents happy. She is, after only 2 weeks, a different person she is coming out of her shell and is now enjoying life to the full.
I fully recommend Kingfisher Court.

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Review from Sue E (Niece of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely residential care home.

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Review from Kevin B (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent a long time looking for the right home for my mother when I stumbled upon Kingfisher Court whilst eating at the restaurant next door. As soon as you walk in you are greeted by smiles and warmth. My mother has been in for 3 weeks now and she is happy and settled.

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Review from Wendy R (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came into Kingfisher Court care home in April for respite care you wouldn't believe how pleasant and friendly everyone was.
My mum felt like she was in a hotel.
She could do what she wanted when she wanted.
She was treated with dignity and respect at all times.
My mum never stops talking
about all the care staff, how nice and pleasant they are.

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Review from C H (Niece of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited my auntie, I arrived at lunchtime so thought I would have had to wait or come back later but the deputy manager said I could have lunch too.
We ate in the 'English Tea Room' which was lovely.
The kitchen staff made a range of sandwiches and 6 different mini cakes.
My auntie seems
to be very happy and well looked after. All the staff are really nice.

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Review from Claire S (Granddaughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home.
My grandmother is finally settled and happy again. All the staff are wonderful and treat my grandmother like she is thier own. Its been nice to spend time doing things with my grandmother like planting flowers in the garden room, watching a movie in the beautiful cinema or just sitting
having a nice cup of tea and some lunch in the tea room instead of just sitting in her room.
The food is great and I know this because I have been allowed to have dinner there on several occasions.
While looking for a suitable home for my grandmother, me and my mum visited all the homes in the Sutton and Mansfield area and had actually given up looking as there wasn't any that we felt were suitable or that we thought she would be happy at. We then decided to go to the open day at Kingfisher Court and as soon as we were welcomed through the front doors we knew we had finally found somewhere. Kingfisher Court is in a league of its own in every department.

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Review from Margaret H (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been overwhelmed at the kindness my mother has received since going into this home she has been in several other homes for respite care but she never felt she could settle else where. The home and staff are amazing here and personal care has been carried out with dignity. Every member of staff
are kind and thoughtful from the bottom to the top all having time to speak to her and me at any time of the day or night. All of mum's family are welcomed to the home as they are when mum was at home this means a lot to us all. The food is amazing the chef is interested in the people she serves and this shows.

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Review from D K (Relative of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent new care home with a wide range of facilities and activities for residents. Staff are warm and friendly whilst being professional, no job is too small. The food is fresh and prepared daily on site.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Kingfisher Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Kingfisher Court is calculated as follows: ( (251 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Kingfisher Court for further details.

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Awards / Recognitions (14)

Meet the Team (5)

Gaynor

Gaynor Smart-McCann

Job Title: Home Manager

Joined: 2024

I am passionate about working in care and have always considered myself to be a people person. It is a huge privilege to work with others and to know that I am the driving force behind a service where all people matter. I consider myself to be a kind and empathetic person who is a good listener at all levels.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


An integral part of my role is to forge strong relationships with residents and their families and friends, their input will be fundamental to the quality of the service at Kingfisher Court. I enjoy supporting and developing my staff team to deliver the highest standard of care. I take pride in providing outstanding care to my residents, and having a good team who share the same values is vital to achieving this goal.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.

Nicky

Nicky Whittle

Job Title: Deputy Manager

Joined: 2023

I’m Nicky, I have worked in Health and Social Care for around 17 years now and my work means so much to me.


I enjoy working with people, supporting them, and encouraging them, leading a happy, fulfilled team! I love getting to know the residents that I support, hearing their stories and learning about their lives, and delivering hands-on care, that enables me to develop a person-centred approach.


I haven’t been here at Kingfisher long, but I have a good feeling about the home, it is such a warm, welcoming, happy place to be. I’m sure that I will fit in well here, I work well under pressure and love having an open door to enable both the residents and their families and me to develop a close professional relationship based on honesty and trust. I feel very fortunate to have been given this opportunity and I am grateful for the warm welcome that I have received. My job takes up a lot of my time but when I’m not at work, I spend my time playing with my 3 Children, enjoying the company of my husband, and saying I will go to the gym!

Chelsie

Chelsie Dyer

Job Title: Interim Administrator

Joined: 2022

I have worked in the care industry for three years. I love that my job allows me to engage with people from all walks of life and to spend time getting to know people that I wouldn't otherwise have met. I love that my work provides comfort for families knowing their relative is safe and cared for.

Claire

Claire Osbourne

Job Title: Head of Housekeeping

Joined: 2021

Hi, I'm Claire the Head Housekeeper, I've been cleaning for 8 years now and the best years have been the 3 years working at Kingfisher Court. I enjoy getting to know all the residents as well as maintaining a high standard of cleaning to make their homes as comfortable and welcoming as they possibly can be. There is more to cleaning in my role it is also about engaging with the residents, they become more like family to us.

Mervyn

Mervyn O'Connor

Job Title: Handy Person

Joined: 2023

I’m Merv O’Connor, I started at Kingfisher Court in 2023 as the Maintenance Person, I have not worked in care previously, but thoroughly enjoy the change in direction, I left school at 16 and joined the Army as a Combat Medical Technician, travelling and seeing service in a number of locations, upon discharge from the Army, I attended university, obtaining my BA (Hons) in Business, followed by an MA and PhD in Strategic HR and Operational Management, this led to a direction change and I became a business consultant to the food industry, working on a variety of contracts from building factories to developing new products, as well as converting an amusement arcade into my own pub!


Working with the amazing team and residents here at Kingfisher Court makes it worthwhile coming to work!!

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