Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield NG17 4BR
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9.9 119 Reviews
  • Kingfisher Court, Sutton-in-Ashfield
Kingfisher Court is located in the market town of Sutton-in-Ashfield and provides friendly and comfortable residential and dementia care for up to 66 residents. All bedrooms offer single en suite wet rooms to support residents' dignity and privacy. Kingfisher Court benefits from a coffee shop area, quiet lounges and it is situated in its own private, landscaped gardens.

A wide range of activities is offered and care is tailored to each resident who lives at Kingfisher Court. Residents living with dementia receive friendly dementia care, provided by colleagues who are fully trained. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Kingfisher Court is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Kingfisher Court continues to welcome new residents for residential and residential dementia care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232
  • RESPITE Self-Funded Residential Care: from £1232
  • RESPITE Self-Funded Residential Dementia Care: from £1232

Our inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Kingfisher Court directly to discuss our fees.

These prices are only a guideline, please contact Kingfisher Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gaynor Smart-McCann (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Kingfisher Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Kingfisher Court.

Parking

  • The home has onsite parking including disabled parking provision.

9.9

Kingfisher Court has a Review Score of 9.9 (9.870) out of 10, based on 24 reviews in the last 2 years.
Over all time Kingfisher Court has 119 reviews.

Overall Experience
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  • 13
  • 2
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Date Published
  • 119
  • 10
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  • 24
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Reviewer Connection to Kingfisher Court
  • 41
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  • 11
  • 6
  • 6
  • 5
  • 5
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  • 2
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  • 1
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Total of 119, showing 1-20
Review from Graham J (Brother of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cheerful staff. Very good care. Pleasant surroundings. Nice bedrooms. Good entertainment. Very good all-round home.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our care/ support as excellent. We're glad you are happy with Kingfisher Court, where I'm always happy to discuss feedback to ensure that care and all aspects of day to day life are to the satisfaction of our residents and their loved ones.

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Review from Ann S (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this care home since Feb 2025 and so far it has been an excellent experience. The care given is first-class and they provide activities most days. The coffee mornings are very good and well attended.
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Review from Roland C (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, great fun, and very kind to my mum. I am very confident my mother is being well looked after.
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Review from Mario C (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for their care. Mum is not very talkative and someone always includes her in conversation. Always well turned out, Mum has a comfortable friendship with staff and residents.
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Review from H B (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well looked after at Kingfisher Court. He always tells us just how happy he is here. The staff are lovely and treat him with love and respect.
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Review from D T (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this home exceptionally clean and well maintained communication with relatives is excellent and the care staff are wonderful. Such interactions with the patients which is excellent for patients mental health and wellbeing.
All staff I have been in contact with have always been helpful
which is a good reassurance as this was a hard decision.
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Review from V B (Daughter-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always friendly & welcoming.
Facilities & rooms always clean and smart.
Food good & smells amazing.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our staff as excellent. Thank you for your lovely comments regarding our home, which I will circulate to our team. It's great to know that you're happy with our team, our facilities, rooms and food. We strive to make day-today life for our residents the best it can be at Kingfisher Court.

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Review from Diane Q (Niece of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunty has been at Kingfisher Court over three years now and she has been cared for exceptionally well overall. The staff team show loving care, passion, dignity to all and professionalism. Aunty has settled into the home community very well and made some very good friends along the way. Thank you to
all for your dedication and commitment to achieving such high standards of care.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our home as excellent in all areas. We appreciate your kind comments, which I will pass on to my team. It's wonderful to know that your Aunty is happy living at Kingfisher Court. We aim to support social interaction, and we're very pleased your Aunty has made some good friends living with us.

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Review from I C (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, no problems in fact, most things are very good. Just a couple of concerns, i.e. quite a few items have gone 'missing' from rooms and some have never been found. The other thing relates to the number of trips out that the residents used to go on seems to have almost come to an end. Are there
trips - especially to church sing-along and the 'Hub' going to continue? Finally, the resident's toilet on Birch has been out of action for weeks. Is it ever going to be repaired.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our overall experience as very good. Our daily, weekly and monthly activities and events are arranged with our residents' input. We have a repair scheduled for the toilet this week. We're happy to discuss the matters raised directly, as we're keen to provide the best day-to-day experience and care for all our residents.

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Review from Kirk E (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum received during her time at Kingfisher Court was excellent. The staff were kind, patient and treated her with dignity and respect. It was the best we could have hoped for. Staff were also thoughtful and kind to us as family members and helped answer any questions we had about mum's
care. It gave us great comfort to know she was safe and being looked after so well.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our care/ support as excellent. Thank you for your kind feedback regarding our team which I will pass on. We appreciate that the journey into care involved loved ones as well as residents so we are here to provide support and answer questions as needed.

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Review from H F (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful home to come to stay. Nothing is too much trouble for residents/guests visiting. Beautiful rooms, very clean and staff are very helpful too.
The food is very good. Snacks are available and drinks between meals.
My friend has come in for respite care, she's already thinking ahead for
her next visit!
Thank you for all your help.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our home as excellent in all areas. Thank you for your kind comments, which I will pass on to my team. It was our pleasure to care for your friend and we look forward to welcoming her back. We aim to provide an excellent service in all areas and are pleased to welcome our residents' loved ones as part of day-to-day life.

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Review from H W (Husband of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant place, the staff are pleasant and very helpful, nothing is too much trouble.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our staff as excellent. I will circulate your lovely feedback to our team and we are always here to support our residents and their loved ones.

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Review from Jon H (Nephew of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, always go that extra mile. Always clean and tidied. The activities coordinator keeps him busy doing all sorts of activities. There is a lot of trust, they always make him happy.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our home as excellent in all areas. I will pass on your lovely feedback to colleagues at Kingfisher Court. We're glad your loved one enjoys our activities and is happy living with us.

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Review from Gillian T (Respite Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant experience in a modern well-appointed well-equipped building, very comfortable rooms with private facilities including one's own shower. Each room is also equipped with a fridge.
I found all the staff extremely helpful and friendly - nothing was too much trouble.
A varied programme
of activities provided regularly. Varied good quality food.
Invaluable service provided for transport to hospital for appointments.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are very pleased you rate our home as excellent in all areas. Your kind feedback is appreciated and I will pass this on to our team. We are pleased you enjoyed your stay and are proud of the facilities and environment provided at Kingfisher Court. We hope to welcome you again soon.

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Review from Joyce M (Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having stayed here for 5 weeks I have given the care home 10 out of 10 because it is such a caring home. Everyone is so kind and friendly, the staff are excellent they 'pamper to our whims'. The food is exceptional and they are so good in all ways, helping, calming if upset and would go to the end of
the world if necessary.
Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for your lovely review and we are pleased that you have rated Kingfisher Court as excellent in all areas. We really appreciate your feedback and it's wonderful to hear that you are so happy with our care home. I will make sure our team are aware of your kind comments.

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Review from Janet S (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant to be there. The staff are caring and helpful. Well looked after. A good experience when necessary!
Reply from Gaynor Smart McCann, Home Manager at Kingfisher Court

Thank you for taking the time to share your experience with others. We are glad that you felt well looked after and we look forward to offering you the same excellent care, should you ever need us again.

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Review from E B (Wife of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always greeted with a welcome and a smile.
The carers are very helpful and listen if you want to talk about anything. I am happy to leave my husband in their care.
Reply from Gaynor Smart McCann, Home Manager at Kingfisher Court

Thank you for your feedback. We are happy to hear that you are confident that we are providing a high level of care for your husband. My team impress me every day with their commitment to our residents.

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Review from Jill P (Daughter of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. My mum has been here for respite care and it has allowed us to go on the holiday and not worry about anything. Will definitely come to Kingfisher again for respite. Special thanks to two members of staff in particular. A very warm welcome.
Reply from Ellie Billany, Home Manager at Kingfisher Court

Thank you so much for taking the time to review Kingfisher Court. We are delighted to hear that you felt able to enjoy your holiday, trusting that Mum was in safe hands. We enjoyed her company and look forward to seeing you all again next time.

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Review from Sue H (Niece of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time my aunt has been with Kingfisher Court they have treated her so lovely and made her feel very wanted and loved. All the staff are extremely friendly and caring. Activities are outstanding and they make family very welcome and included. Highly recommend.
Reply from Ellie Billany, Home Manager at Kingfisher Court

Thank you so much for your feedback, I am delighted to hear that you are happy with the level of care provided by my team and that you appreciate the standard of the activity schedule. Everyone here works so hard, it is lovely to receive such a heartfelt acknowledgement of this.

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Review from Alice P (Granddaughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan is absolutely loving her time at Kingfisher Court, it is lovely to see her so happy! The staff are all wonderful and put on so much to keep them busy.
Reply from Ellie Billany, Regional Manager at Kingfisher Court

We are loving having Nan here with us at Kingfisher and we are delighted to hear that you are happy with the care that we are providing. Thank you so much for taking the time to share your thoughts with us.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Kingfisher Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Kingfisher Court is calculated as follows: ( (251 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfisher Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Kingfisher Court for further details.

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Awards / Recognitions (14)

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Meet the Team (5)

Gaynor

Gaynor Smart-McCann

Job Title: Home Manager Joined: 2024

I am passionate about working in care and have always considered myself to be a people person. It is a huge privilege to work with others and to know that I am the driving force behind a service where all people matter. I consider myself to be a kind and empathetic person who is a good listener at all levels.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


An integral part of my role is to forge strong relationships with residents and their families and friends, their input will be fundamental to the quality of the service at Kingfisher Court. I enjoy supporting and developing my staff team to deliver the highest standard of care. I take pride in providing outstanding care to my residents, and having a good team who share the same values is vital to achieving this goal.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.

Nicky

Nicky Whittle

Job Title: Deputy Manager Joined: 2023

I’m Nicky, I have worked in Health and Social Care for around 17 years now and my work means so much to me.


I enjoy working with people, supporting them, and encouraging them, leading a happy, fulfilled team! I love getting to know the residents that I support, hearing their stories and learning about their lives, and delivering hands-on care, that enables me to develop a person-centred approach.


I haven’t been here at Kingfisher long, but I have a good feeling about the home, it is such a warm, welcoming, happy place to be. I’m sure that I will fit in well here, I work well under pressure and love having an open door to enable both the residents and their families and me to develop a close professional relationship based on honesty and trust. I feel very fortunate to have been given this opportunity and I am grateful for the warm welcome that I have received. My job takes up a lot of my time but when I’m not at work, I spend my time playing with my 3 Children, enjoying the company of my husband, and saying I will go to the gym!

Chelsie

Chelsie Dyer

Job Title: Interim Administrator Joined: 2022

I have worked in the care industry for three years. I love that my job allows me to engage with people from all walks of life and to spend time getting to know people that I wouldn't otherwise have met. I love that my work provides comfort for families knowing their relative is safe and cared for.

Claire

Claire Osbourne

Job Title: Head of Housekeeping Joined: 2021

Hi, I'm Claire the Head Housekeeper, I've been cleaning for 8 years now and the best years have been the 3 years working at Kingfisher Court. I enjoy getting to know all the residents as well as maintaining a high standard of cleaning to make their homes as comfortable and welcoming as they possibly can be. There is more to cleaning in my role it is also about engaging with the residents, they become more like family to us.

Mervyn

Mervyn O'Connor

Job Title: Handy Person Joined: 2023

I’m Merv O’Connor, I started at Kingfisher Court in 2023 as the Maintenance Person, I have not worked in care previously, but thoroughly enjoy the change in direction, I left school at 16 and joined the Army as a Combat Medical Technician, travelling and seeing service in a number of locations, upon discharge from the Army, I attended university, obtaining my BA (Hons) in Business, followed by an MA and PhD in Strategic HR and Operational Management, this led to a direction change and I became a business consultant to the food industry, working on a variety of contracts from building factories to developing new products, as well as converting an amusement arcade into my own pub!


Working with the amazing team and residents here at Kingfisher Court makes it worthwhile coming to work!!

Frequently Asked Questions about Kingfisher Court

What types of Care is Kingfisher Court registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingfisher Court have?

There are 66 Single Rooms.

What are the Facilities & Services at Kingfisher Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfisher Court to the centre of Sutton-in-Ashfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfisher Court to verify any information. View our terms and conditions. Kingfisher Court has an Enhanced Service - more info.