Kings Lodge

122 Kings Ride, Camberley GU15 4HX
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9.7 72 Reviews
  • Kings Lodge, Camberley
Kings Lodge, Camberley is a purpose-built home nestled beautifully in 15 acres of woodland. Aura Care Living is a high end brand, which, through innovative ideas, found a way to perfectly merge magnificent surroundings, design and décor with an excellent approach to both care and lifestyle.

Kings Lodge's philosophy is based on the belief that people living with the requirement for help or care should not compromise on their lifestyle, happiness or enjoyment. With a huge emphasis on living rather than just care, residents enjoy a level of activity, productivity and involvement that surpasses what people have come to expect in the care homes.

Residents are in control of what they do. They have a say in everything that affects them and through the home's 8 Pillars, the promises made will be kept, enabling residents to continue life long passions and continue to make their decisions with support not hindrance.

The home believes that a high level of care is important. They also recognise that people's activities, interests and lifestyles are part of this high quality care and Kings Lodge will always ensure that residents are engaged, stimulated, facilitated in anything they wish to do, and above all, happy!

Kings Lodge is proud to be rated as Good by the CQC in their latest inspection on 25th November, 2019.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

Due to the personalised nature of our services and varying needs of our residents, we encourage you to reach out to us directly to discuss pricing details tailored to your specific requirements. Our dedicated team is available to provide comprehensive information and address any questions or concerns you may have.

These prices are only a guideline, please contact Kings Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Parkin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • No restriction on visiting times within Kings Lodge.

Parking

  • Plenty of parking on-site for visitors of Kings Lodge.

Kings Lodge Reviews (72)

9.7

Kings Lodge has a Review Score of 9.7 (9.738) out of 10, based on 19 reviews in the last 2 years.
Over all time Kings Lodge has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kings Lodge
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Total of 72, showing 21-40
Review from Lesley D (Sister of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother passed away at this nursing home on the 7th July this year. Care was next to none and no matter how many times I complained nothing was done. The manager never phoned back. They have lost 5 T-shirts. I was given 3 times of death. He wasn't laid out when he died. I had put in a safeguarding
issue in about medication. I can't speak to anyone higher than the so-called manager. I'm not happy my brother passed away alone. Please don't send your loved ones here, it's not what it seems to be. Looks nice on the outside, inside tables marked, floor stains, not enough staff. I just hope no one else has to go through what I have.
Reply from Care Manager, Care Manager at Kings Lodge

Hi Lesley,
As we have previously made clear, we do not agree with the claims made and dispute many accounts you have given. We have asked for you to follow the correct channels.
We have however, had many conversations, however, due the manner in which you have treated our staff, have sadly had to make it clear we would not be able to discuss this any further, and for you to follow the guidelines and processes set forth by safeguarding and the CQC.
We wish you well.

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Review from C S (Daughter of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely so grateful for the care and hard work the staff put into looking after my Father-in-law. Dementia is a horrid disease and very challenging. I witnessed them dealing with one of his incidents and they were amazing! We took Mum over for lunch to see him and we sat in one of the bar rooms.
It was so lovely to see them holding hands and being able to spend that time together. All his needs and ours were met and nothing is too much trouble. I can’t thank them enough knowing that he is being cared for in a clean caring environment.
Reply from Care Manager, Care Manager at Kings Lodge

Thank you for taking the time to leave us a review. We agree Dementia is exceptionally challenging, especially for families, and we are so pleased that we could be there to support you and your father-in-law in your time of need.
We are always here for you and wish you and your family the very best.

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Review from V H (Granddaughter of Resident) published on 2 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Totally inadequate. I watched my nan deteriorate rapidly within her time here. The level of care is simply not there. Manager’s attitude is disgusting too. Not the cleanest of places, despite how glitz and glam it’s made out to be on social media. If your relative is able-bodied, and able-minded they’ll
love it. If your relative needs more TLC, I wouldn’t recommend this place at all. Really disappointed as at first they couldn’t do enough. However, cracks start to show. I think mostly it’s down to lack of resources but you want your loved one to be cared for, not left in their room, in their bed all day and night, neglected!
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Review from C D (Granddaughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kings Lodge is a beautiful home with exceptional care, great management and an overall safe environment. My nan lived here after being diagnosed with dementia, and she loved it! Activities are inclusive for everyone and nothing was too much to ask for the care team. Overall very comforting to know Nan
was so well looked after.
Reply from Care Home Manager at Kings Lodge

Thank you for leaving us such a kind review. We will ensure this is passed onto our team who will be thrilled to hear of your kind feedback.

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Review from D W (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kings Lodge is a welcoming, caring and safe home. All staff are very friendly, attentive and supportive to residents and families. They are extremely caring and do an amazing job. There is a wide variety of activities. They cater for individual residents' needs. The grounds are well kept and the interior
is bright and modern.
Reply from Care Home Manager at Kings Lodge

Thank you for taking the time to review King's Lodge Care Home. We are pleased to read such wonderful feedback for our teams and will pass this on to them.

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Review from C N (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Mum had been in hospital for two weeks, she was welcomed back with all staff greeting her, making her feel valued and a real person. All the staff are very caring in their approach to her and keep both myself and my sister informed of Mum's health. Both my sister and I were very relieved and reassured
now Mum is back in the home and with people who know her and that she is safe and well looked after.
Reply from Care Home Manager at Kings Lodge

Thank you for taking the time to leave such a lovely review. We are pleased to hear that your mum is safe and well and enjoys being at Kings Lodge. We will pass on your lovely words to our teams.

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Review from L E (Great-granddaughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
He was very well taken care of, all needs were met, always clean and happy. Very clean care home, with amazing staff, always willing to help in every way, helped with everything and more, couldn't be happier with the service they provided.
Reply from Care Home Manager at Kings Lodge

Thank you for such a glowing review! We have passed this onto the teams involved.

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Review from Savannah-Lace K (Friend of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend who was being cared for at Kings Lodge after leaving hospital. The care home itself is stunning. The team were friendly and seemed to care for people really well. My friend was really happy there and said they enjoyed the time they spent there before they went home.
Reply from Care Home Manager at Kings Lodge

Thank you for taking the time to leave such a wonderful review. We have passed on the kind words to our team and it was a pleasure to care for your friend following their departure from hospital.

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Review from Lily J (Niece of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Kings Lodge for three months, currently. All I can say is, what an exceptional care home. Both staff and management have been amazing- always so supportive and really put your worries at ease. My aunt has said she actually feels at home there, which is incredible, as we were all
so worried about her. Cannot thank the staff enough.
Reply from Care Home Manager at Kings Lodge

Thank you for taking the time to leave such a lovely review and kind words for our team. We will pass this on to the team. It is a pleasure to take care of your Aunt and have her join our King's Lodge Family.

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Review from Sarah R (Granddaughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma received palliative care at King's Lodge. It was a difficult time for us as a family, but we found the team at Kings Lodge, to be amazing. They were supportive and caring throughout, answering any questions that we had. They showed my grandma, care and compassion, when it mattered most. There
really is a sense of family within the home, that leaves you feeling like your family are being cared for, as you would at home. Although my grandma wasn't there very long, she could not have asked for her last few days to be any more comfortable. As a family, it was a relief to know that when we weren't there, she was not alone and she was surrounded by people who genuinely cared. Special thanks to the nursing team there, especially one staff member in particular, who is not only professional, but kind and compassionate. She has an aura about her that cannot be taught. We are truly grateful to her and her team for everything they did for us during my grandmother's stay.
Reply from Care Home Manager at Kings Lodge

Thank you for leaving such a kind and lovely review. It was a pleasure to look after your Grandmother and your family during such a difficult time and we are touched by such lovely words which we will pass on to our team.

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Review from Jacqueline M (Daughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a massive thank you for the care you gave my mother in her final days. I cannot thank the staff highly enough for their care, professionalism and kindness for the short time she was there. I would thoroughly recommend Kings Lodge to anyone considering a care home.
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Review from Mike B (Husband of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been caring for my wife since 2014 when she was first diagnosed with dementia. I viewed our home as a care home in which she was the resident and myself the care home manager. Past experience (sometimes painful) of finding care homes for my mother and parents-in-law had led me to set standards
of care on five levels - feeling at home: Personal Care: Mental Stimulation: Medical Care and Support Management (hotel).
Having spent 4 months looking at care homes; the majority professed to meet her needs, however, on closer questioning they fell short of my criteria - that is until I visited Kings Lodge. Their philosophy and practices met all criteria and I had no hesitation in asking them to care for my wife. As with all new experiences, there were teething problems that were resolved and now, after 7 months, I am delighted with the care and respect my wife receives in the Falcon Suite. The professionalism of the team allows me to sleep peacefully at nights. Thank you.
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Review from Philip C (Son of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I would like to thank all the staff at Kings Lodge Camberley, for making Dad’s birthday such a happy and social one for him and us. It was very special for him and he enjoyed it tremendously.


The spread that you put on was perfect and the cake was magnificent and very tasty. The personal

care, help, and attention shown by the staff were particularly well appreciated.


Thank you.

Reply from Care Home Manager at Kings Lodge

Thank you for taking the time to review King's Lodge Care Home. We are thrilled that your dad had such a special birthday and it was a pleasure hosting such a cherished event for you all.

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Review from Mark B (Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I lived here for two and a half years. The general staff were great. Most of the carers in Kestrel were great especially one unit leader. The food was good, perhaps not to my taste. The assistant managers were great apart from the first one. What lets this place down is the main managers. The present-day
manager, ask her anything and she will hold her hands and say I do not know. The night manager, when I was there had not been there long but she was useless. For a few years, Kings Lodge could only get a few people to stay but a resident liaison advisor, to her dues changed all that.
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Review from Tim (Son of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father has Alzheimer’s and was a resident at Kings Lodge for nearly 2 years and left recently to join another care home. Whilst we were originally impressed by the decor and setting of Kings Lodge and the promise of high-quality dementia care, it quickly became clear the quality of care is very poor.
My father has been frequently and unnecessarily distressed and upset by the lack of support and help. The majority of staff have demonstrated very little knowledge or understanding of Dad’s dementia and certainly don’t appear equipped with the tools to keep him calm, safe and happy. Even basic care such as washing and personal care doesn’t appear to be consistently provided. Dad has now moved to another care home and the difference in care and his happiness is quite frankly, remarkable. I would not recommend Kings Lodge to anyone with even basic care requirements.
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Review from Joanne F (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent the last 3 days of her life at Kings Lodge. We wish it would have been longer! We truly believe that she was finally able to rest thanks to the wonderful care she received. Mum had been in hospital for several weeks and held out until she was settled and comfortable at Kings Lodge. My
brother was able to visit her on the morning she died, thanks to the kind offer made by the Deputy Manager. She finally thought, after a huge fight with terminal cancer, that she was happy to go. We will be forever grateful to the team at Kings Lodge, particularly the staff member who was at her side. Kings Lodge offers such a high level of care provided by an amazing team of staff, in such beautiful and peaceful surroundings.
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Review from Katie K (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in Kings Lodge for just over a year now and I would just like to say how happy she is and how peaceful I am knowing she’s there, the care they provide is phenomenal and the staff - home - food - rooms are 10/10. I highly recommend Kings Lodge to anyone out there, it’s a very hard
decision when it comes to picking a care home for a loved one and it took me over two years to find the right one. Kings Lodge, you are truly wonderful. Thank you!
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Review from June H (Sister of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was moved to Kings Lodge from the hospital. In the beginning, we were concerned that it might be too far from us. The care my sister is receiving is outstanding, everyone is lovely. We could not wish for better care.
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Review from S C (Nephew of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kings Lodge has provided very good care to my uncle. He told us that everyone is so friendly and we as visitors found everyone including the office staff friendly. Management is attentive to your concerns and nothing was too much for them. We are happy to have chosen Kings Lodge.
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Review from Joanna C (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad tested positive for COVID and spent a few weeks in the hospital; luckily, he had recovered, however, it left him in bed and not able to mobilise. Dad becomes depressed, and there was not much he wanted to do. We moved Dad to Kings Lodge for 4 months where he had the best care possible, Dad has not
only recovered his abilities to walk but has made so many friends that made him so happy and gave him a new lease of life. We cannot be more satisfied with his care and the dedication everyone has given to Dad.
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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.738 for Kings Lodge is calculated as follows: ( (197 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 225 Ratings = 4.738
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Sarah

Sarah Parkin

Job Title: Home Manager Joined: 2019

Sarah is a Registered Mental Health Nurse by profession and has worked in various Health and social care settings for her entire adult life and her passion is shown in her work. With extensive experience, Sarah has led Kings Lodge to be rated “Good” across all 5 fields by the CQC and has made Kings Lodge the best care home throughout Surrey.


Maya Angelou “They may not remember your name but they will never forget how they made you feel.” Our residents are at the centre of all that we do and we pride ourselves in providing outstanding kind compassionate care in a beautiful environment

Marinel

Marinel Purdea

Job Title: Deputy Manager Joined: 2019

I have worked in care since 2013 and have always been passionate about putting people first and showing compassion. His hands-on approach means he knows the residents on a personal level and is able to lead the team in ensuring a tailored approach to their care.


“Aura is the most beautiful home I have ever worked in and that makes a huge difference to our residents.”

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Mandi Goodwin

Job Title: Head Housekeeper Joined: 2019

I have worked in the care field since 2014 and genuinely enjoy it.. I love engaging with the residents and their families and making people smile with my jokes!


Aura Care is so unique as it really is a family and that makes such a difference to its residents.

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Nicola Strange

Job Title: Activities Joined: 2020

What do I love about my role? That feeling of knowing that no matter how large or small, you’ve made someone’s day. Both of my roles are varied which I enjoy. I love the administrative areas and client liaison with relatives, however I just adore spending time doing activities. I enjoy being creative and implementing activities that take the residents back to a personal memory. Shop! It gives me great please in just making someone happy and laughing.


Favourite Activity – I’m clearly a repressed Barber! I created this activity and love to “dress the scene” and set the mood. “The Blind Barber” was so popular that the gentleman want it to feature every week. I enjoy it so much and feel I missed my vocation in life!


I also get great pleasure in taking the residents for a walk or push to see my horses. They often come to visit here too.


I’m a qualified Art Restored & Art Consultant and ran my own business for 5 Years and managed a Gallery for 15 years.


Keen Equestrian & have two horses who are located next door so I love to take the residents to visit them. Being outside and keeping active is an absolute passion with rugby and golf leading as some of my favourite sports!

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