Lisburn Intermediate Care Centre

119b Hillsborough Road, Lisburn BT28 1JX

Lisburn Intermediate Care Centre is a purpose-built home offering a range of excellent facilities and care, perfectly situated close to the city centre with all of its amenities. A range of tailored care packages are available from respite to long term care.

The accommodation provides a homely and welcoming environment which consists of comfortable en-suite rooms, spacious and bright communal areas where residents can enjoy socialising and relaxing, and pleasant, secure landscaped gardens.

Staff at Lisburn encourage residents to join in with the many organised activities and outings alongside any hobbies and personal interests. There are regular visits from a hairdresser and chiropodist, and residents can benefit from physiotherapy and occupational therapy in the on-site therapy rooms.

Group: Four Seasons Health Care

Person in charge: Judith Derby (Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Single Rooms: 63

Rooms with ensuite WC: 63

Latest The Regulation and Quality Improvement Authority* Report on Lisburn Intermediate Care Centre: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.7 (maximum of 10) for Lisburn Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Lisburn Intermediate Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Lisburn Intermediate Care Centre is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.738 Points relating to the number of positive Reviews for Lisburn Intermediate Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.6 Target = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Lisburn Intermediate Care Centre has a Review Score of 8.7 (8.655) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lisburn Intermediate Care Centre?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lisburn Intermediate Care Centre

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

The standard of care and attention is second to none. The staff are superb and I would treat them as friends more than carers. There is nothing too much for them.

How likely would you be to recommend Lisburn Intermediate Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

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Management

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Value for Money

Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lisburn Intermediate Care Centre responded to this review on 11 Apr 2018:

Thank you, Paul, for your comments about your recent experience at Lisburn Intermediate Care Centre. We are happy to hear it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate your praise and kind comments about our team and look forward to your next visit. Have a wonderful day.

The home is very comfortable with a relaxing atmosphere. The staff are friendly and caring and go out of their way to make sure you have all you need for a peaceful stay. The food is nourishing and accommodates all dietary needs (medical) and you can have as little or as much as you are allowed. There is normally 2 choices for lunch and dinner. The rooms are similar in set out as a hotel room with en-suite and are very comfortable. There are always registered nurses on hand and a doctor on call.

How likely would you be to recommend Lisburn Intermediate Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lisburn Intermediate Care Centre responded to this review on 12 Apr 2018:

Thank you, Joy, for your feedback about Lisburn Intermediate Care Centre. We appreciate you taking the time to let us know how we are doing and we are happy to learn your experience has been so positive. Have a fantastic day!

When my Aunt came into Lisburn she was very confused and frightened but with the care that she has been given by all the staff, she is improving every day. We as a family are grateful for all the help and support. I always leave knowing that she is safe, and well looked after. She has got to know everyone from cleaners, carers, nursing staff and those that do the activities with them and them, in turn, have made her feel at home. Thank you.

How likely would you be to recommend Lisburn Intermediate Care Centre? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lisburn Intermediate Care Centre responded to this review on 15 Mar 2018:

Thank you, Jennifer, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Professional, compassionate empathetic I could not recommend all the staff enough. They looked after our dad in the way myself and my two sisters would never have been able to. They protected his dignity and respect at all times. He was happy with his care. And content in last months of his life. Knowing he was never alone. The staff were like friends to him. He loved them all. To Know our dad was content was a blessing to us. The staff worked as a real family team. Highly qualified kind gentle and always caring. We feel blessed dad was guided into Lisburn Intermediate Care Centre.

How likely would you be to recommend Lisburn Intermediate Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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