Lisburn Intermediate Care Centre

119b Hillsborough Road, Lisburn BT28 1JX
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9.6 94 Reviews
  • Lisburn Intermediate Care Centre, Lisburn
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Care Provided by Lisburn Intermediate Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Alfie Corvera (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visit time from 10AM to 10PM , but would discourage visiting during meal times. For confirmation please ring LICC.

Parking

  • There are disabled parking available in front, and additional share parking space at the back

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Lisburn Intermediate Care Centre Reviews (94)

9.6

Lisburn Intermediate Care Centre has a Review Score of 9.6 (9.591) out of 10, based on 53 reviews in the last 2 years.
Over all time Lisburn Intermediate Care Centre has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lisburn Intermediate Care Centre
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Total of 94, showing 61-80
Review from Rodney M (Son-in-law of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First and foremost the staff (nurses, carers, and auxiliaries) all have made a friendly atmosphere to the home.
Numerous cups of tea with biscuits help to break up a long day for the residents.
The social structure of the place was excellent with the 'Pals' dressed up in red brightening up the home.
Their day to day activities certainly did not go unnoticed.
Management was always on hand to give good sound advice and sort out any family problems. The indoor and outdoor facilities, both summer and winter were excellent. The building showed a very high standard of maintenance throughout.
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Review from Kathy S (Daughter of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was here for 7 weeks after a referral from hospital. The care she received was second to none from all the staff who were absolutely wonderful. Their care for her both compassionate and practical was superb. I can't rate them highly enough. Many thanks to all concerned.
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Review from Erin K (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident in Lisburn Intermediate Care for nine months and the care he has received has been exceptional. The staff are very attentive, caring and treat him with dignity. The rooms are clean and tidy and meals are appetising. My father has been very content and happy.
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Review from Rosemary B (Wife of Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has received excellent care during his 3 plus years at Lisburn Intermediate Care Centre. Visitors are always made to feel welcome. His room is always clean/tidy and his food is always hot and brought to him on time. The staff are always cheerful and happy to help. I would highly recommend
this care home. There are always planned activities for residents to take part in.
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Review from M S (Niece of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my uncle arrived this has been a home from home. The staff are very caring, flexible and treat him like an individual. It has been a challenging time but made easier by the professionalism of the Lisburn Intermediate Care Centre team.
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Review from Norah I (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the month that I've been here, I've received excellent care and attention. The care and cheerfulness of all carers made a difficult time for me more bearable. I would recommend that it's made easier for wheelchair users to get in and out to the patio, possibly a ramp.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you for your comments about our home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again, take care.
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Review from Joyce M (Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just could not thank you enough for all the care, help and attention I have received here.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you, Joyce, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.
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Review from E M (Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very willing to help. They do a great job and are always very caring. Nothing seems to be any trouble for them. I couldn't praise them enough.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.
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Review from I Y (Wife of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husbands stay was respite care for approximately 1 month. The overall experience was very positive. Staff, everyone, were so pleasant and accommodating, helpful and nothing too much trouble. Pleasant surroundings and good standard of cleanliness and care shown. Much to live up to when he reaches
home!
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from C K (Daughter-in-law of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff and facilities.
Very good comprehensive care.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you, Carol, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from R E (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is proving to be an excellent stepping stone for my Mother's transition from being critically ill in hospital to hopefully her return to her own home. The staff have been wonderful, so caring and fond of each resident as an individual. The attention to 2 hourly turning and cleaning has been impeccable.
This is a very well managed unit, and the professional visiting staff are also very dedicated. The food is good too.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you, Ruth, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from S L (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been entirely happy with Lisburn Intermediate Care Centre. My Mother would have been content to stay much longer. Great care. There is a consultancy led rehab within Lisburn Intermediate Care Centre.
Reply from Jasmine Bracken, Marketing Administrator at Lisburn Intermediate Care CentreThank you for letting us know how we are doing at Lisburn Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Shirley B (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was apprehensive about leaving hospital in Belfast.
I have been very well looked after by the friendly staff. They do an almost impossible job as sometimes there is a panic and many people need help at the same time. It sometimes takes a long time for them to respond to the bell.
If only there was
a two ring system; 1, Come when you can. 2, Please be quick - I urgently need the toilet.
The food is rather heavy and starchy. I would have liked more fresh fruit and salad. The frequency is rather too often.
It would be good to be warned that the burglar alarm might go off and not to panic.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you, Shirley, for your comments about our home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from M K (Respite Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a very difficult time in my life - life-changing. All the staff treated me with great care and dignity at all times. They never made me feel I was a nuisance and were always cheery.
The physiotherapist and occupational therapists worked with me to give me back my independence.
A big thank
you to all the staff.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Victoria B (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean rooms, safe, secure environment, all needs met, lovely atmosphere.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you, Victoria, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Cyril E (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, friendly staff. Makes you feel like home.
Food could possibly be better at times.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you, Cyril, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
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Review from N M (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident since 6/6/2019. I have been treated with respect and dignity in every occasion. It has been a friendly place to live in having suffered a stroke and feeling very vulnerable. I was made to feel safe and secure. The nursing care has been excellent and the stroke team is 1st class.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a great day!
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Review from Gerry M (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a resident at Lisburn Intermediate Care Centre for 5 months and I have received an excellent standard of care. The rooms are warm and comfortable and the staff are superbly professional, caring and extremely friendly.
Nothing is too much trouble for them and I sincerely believe they have helped
greatly with my rehabilitation. Friends and family are made to feel welcome. My experience of this home has been a happy one. Thank you to everyone at Lisburn Intermediate Care Centre.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you, Gerry, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from P K (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is very good. This home is five stars and they are very good to me. Dinner was very good you couldn't go anywhere better.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you for your feedback. We are pleased to hear your experience has been so positive. Have a wonderful day.
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Review from Noreen A (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's care was excellent. Staff all very efficient and loving in every way. Mum's stay in the care home was a good experience. She settled in well and staff were on hand to comfort her when she was feeling low. Nothing went unnoticed, from the staff right down to the cleanliness of the home. I would
recommend this care home to anyone.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care CentreThank you, Noreen, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for Lisburn Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.591 for Lisburn Intermediate Care Centre is calculated as follows: ( (417 Excellents x 5) + (170 Goods x 4) + (32 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 626 Ratings = 4.591
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lisburn Intermediate Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (0)

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