Lisburn Intermediate Care Centre

119b Hillsborough Road, Lisburn BT28 1JX
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9.6 86 Reviews
  • Lisburn Intermediate Care Centre, Lisburn
Lisburn Intermediate Care Centre is a purpose-built home offering a range of excellent facilities and care, perfectly situated close to the city centre with all of its amenities. A range of tailored care packages are available from respite to long term care.

The accommodation provides a homely and welcoming environment which consists of comfortable en-suite rooms, spacious and bright communal areas where residents can enjoy socialising and relaxing, and pleasant, secure landscaped gardens.

Staff at Lisburn encourage residents to join in with the many organised activities and outings alongside any hobbies and personal interests. There are regular visits from a hairdresser and chiropodist, and residents can benefit from physiotherapy and occupational therapy in the on-site therapy rooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alfie Corvera (Manager)

Local Authority / Social Services

Admission Criteria

  • As per RQIA registration
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visit time from 10AM to 10PM , but would discourage visiting during meal times. For confirmation please ring LICC.

Parking

  • There are disabled parking available in front, and additional share parking space at the back

Lisburn Intermediate Care Centre Reviews (86)

9.6

Lisburn Intermediate Care Centre has a Review Score of 9.6 (9.580) out of 10, based on 47 reviews in the last 2 years.
Over all time Lisburn Intermediate Care Centre has 86 reviews.

Overall Experience
  • 63
  • 21
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Date Published
  • 86
  • 11
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  • 47
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Reviewer Connection to Lisburn Intermediate Care Centre
  • 27
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  • 10
  • 5
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Total of 86, showing 61-80
Review from I Y (Wife of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husbands stay was respite care for approximately 1 month. The overall experience was very positive. Staff, everyone, were so pleasant and accommodating, helpful and nothing too much trouble. Pleasant surroundings and good standard of cleanliness and care shown. Much to live up to when he reaches
home!
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care Centre

Thank you, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from C K (Daughter-in-law of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff and facilities.
Very good comprehensive care.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care Centre

Thank you, Carol, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from R E (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is proving to be an excellent stepping stone for my Mother's transition from being critically ill in hospital to hopefully her return to her own home. The staff have been wonderful, so caring and fond of each resident as an individual. The attention to 2 hourly turning and cleaning has been impeccable.
This is a very well managed unit, and the professional visiting staff are also very dedicated. The food is good too.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care Centre

Thank you, Ruth, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S L (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been entirely happy with Lisburn Intermediate Care Centre. My Mother would have been content to stay much longer. Great care. There is a consultancy led rehab within Lisburn Intermediate Care Centre.
Reply from Jasmine Bracken, Marketing Administrator at Lisburn Intermediate Care Centre

Thank you for letting us know how we are doing at Lisburn Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Shirley B (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was apprehensive about leaving hospital in Belfast.
I have been very well looked after by the friendly staff. They do an almost impossible job as sometimes there is a panic and many people need help at the same time. It sometimes takes a long time for them to respond to the bell.
If only there was
a two ring system; 1, Come when you can. 2, Please be quick - I urgently need the toilet.
The food is rather heavy and starchy. I would have liked more fresh fruit and salad. The frequency is rather too often.
It would be good to be warned that the burglar alarm might go off and not to panic.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Shirley, for your comments about our home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Review from M K (Respite Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a very difficult time in my life - life-changing. All the staff treated me with great care and dignity at all times. They never made me feel I was a nuisance and were always cheery.
The physiotherapist and occupational therapists worked with me to give me back my independence.
A big thank
you to all the staff.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Victoria B (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean rooms, safe, secure environment, all needs met, lovely atmosphere.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Victoria, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Cyril E (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, friendly staff. Makes you feel like home.
Food could possibly be better at times.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Cyril, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.

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Review from N M (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident since 6/6/2019. I have been treated with respect and dignity in every occasion. It has been a friendly place to live in having suffered a stroke and feeling very vulnerable. I was made to feel safe and secure. The nursing care has been excellent and the stroke team is 1st class.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a great day!

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Review from Gerry M (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a resident at Lisburn Intermediate Care Centre for 5 months and I have received an excellent standard of care. The rooms are warm and comfortable and the staff are superbly professional, caring and extremely friendly.
Nothing is too much trouble for them and I sincerely believe they have helped
greatly with my rehabilitation. Friends and family are made to feel welcome. My experience of this home has been a happy one. Thank you to everyone at Lisburn Intermediate Care Centre.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Gerry, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from P K (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is very good. This home is five stars and they are very good to me. Dinner was very good you couldn't go anywhere better.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you for your feedback. We are pleased to hear your experience has been so positive. Have a wonderful day.

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Review from Noreen A (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's care was excellent. Staff all very efficient and loving in every way. Mum's stay in the care home was a good experience. She settled in well and staff were on hand to comfort her when she was feeling low. Nothing went unnoticed, from the staff right down to the cleanliness of the home. I would
recommend this care home to anyone.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Noreen, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from V C R (Sister of Resident) assisted by family/friend published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is getting used to the place and settling in.
She enjoys all activities provided and likes to attend them.
The staff are all very friendly and helpful.
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Review from Irene T (Sister of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted to the rehabilitation unit of Lisburn Intermediate Care Centre 6 weeks ago.
I, on behalf of my sisters and friends, we cannot thank everyone involved enough with my sister's progress which at the moment is ongoing.
We all truly appreciate the devoted, kindness, understanding
etc by everyone involved. Thank you.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Irene, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from S N (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Lisburn Intermediate Care Centre twice. Once last year for 5 weeks during which time he received physio, OT and care which all allowed him to come home with a care package.
He was extremely ill last November and was once again transferred to Lisburn Intermediate Care Centre. He has
received so much warmth and recognition from staff. The care is of a high standard and he has a particularly good relationship with one of his carers in the home. They have always been quick to recognise any deviations from normal in my dad's condition and provide good care with help from outside agencies. Manager is superb!
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from G M (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than satisfied with the care provided here. The staff in Lisburn Intermediate Care Centre (Lagan Suite) are very caring and efficient. I have every confidence in them. They treat the residents in their care with dignity and professionalism. I have visited at all times of the day and evening
and always find them cheerful and kind. The senior nurse is very organised and is always ready to assist. I know that my husband is in good hands with her and her staff looking after him. The fact that I marked satisfactory for food and drink reflects what is available. This is not a criticism of the food in general, which is good.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lisburn Intermediate Care Centre was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Mary G (Day Care) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care received that couldn't be any better.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Mary, for letting us know how we are doing at Lisburn Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Jennifer M (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the nursing staff in the home to be very competent and caring. The standard of cleaning in residents room is satisfactory. The entertainment/activities for residents in the home are absolutely brilliant with the residents. The care assistants could spend less time on their mobile phones and congregating
in the office and dining room. Foreign staff are very caring and hardworking and put local staff to shame. I think some staff need retraining in the care of elderly and old residents.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Jennifer, for letting us know how we are doing at Lisburn Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have positive feedback about how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home.

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Review from Dolores A (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing care would be to a high standard, staff would be very kind and well mannered.
Rooms are clean and is like home, my children are made welcome and always get a cup of tea.
The activity girls are great and keep us busy with activities, getting hair done weekly is fab.
I would suggest that
the menu of 3 weeks could change, asking residents and family what they would like taken off or put on.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, Dolores, for your comments about your recent experience at Lisburn Intermediate Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If you would like to discuss any concerns directly, please reach out to us at the home.

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  • Cleanliness
  • Treated with Dignity
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Review from K H (Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been excellent in every aspect, much appreciated.
Reply from Ronnie Cavanagh, Marketing at Lisburn Intermediate Care Centre

Thank you, for letting us know how we are doing at Lisburn Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Lisburn Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.580 for Lisburn Intermediate Care Centre is calculated as follows: ( (370 Excellents x 5) + (139 Goods x 4) + (36 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 552 Ratings = 4.58
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lisburn Intermediate Care Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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