Lisburn Intermediate Care Centre

119b Hillsborough Road, Lisburn BT28 1JX
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9.6 94 Reviews
  • Lisburn Intermediate Care Centre, Lisburn
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Care Provided by Lisburn Intermediate Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Alfie Corvera (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visit time from 10AM to 10PM , but would discourage visiting during meal times. For confirmation please ring LICC.

Parking

  • There are disabled parking available in front, and additional share parking space at the back

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Lisburn Intermediate Care Centre Reviews (94)

9.6

Lisburn Intermediate Care Centre has a Review Score of 9.6 (9.591) out of 10, based on 53 reviews in the last 2 years.
Over all time Lisburn Intermediate Care Centre has 94 reviews.

Overall Experience
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Date Published
  • 94
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Reviewer Connection to Lisburn Intermediate Care Centre
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Total of 94, showing 41-60
Review from H O (Daughter of Resident) published on 22 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is kept very neat and tidy. All staff are very helpful and my wishes are mostly carried out. There always needs to be information and concerns between management, nursing staff and care staff. I believe that a review should be in place between family and staff at least every 3 months for concerns
and issues on both sides.
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Review from Claire P (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with our experience during our mum's stay in LICC. The staff were responsive and supportive, putting our mum's needs first and treating her with dignity and respect at all times. Our mum thought it was a lovely, comfortable room; and the care and professionalism that we received from all
the staff was second to none. Huge thanks to all for your care and support.
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Review from J L (Son-in-law of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to comment staff at nursing home, who continue to look after my father-in-law in a caring and very professional manner.
A particular mention to the staff member who interacts continuously with my father-in-law as members of family.
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Review from D P (Wife of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's care has been excellent, always clean, well looked after. Staff are very patient.
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Review from Gail H (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot express enough how wonderful all the staff are. They are so friendly and helped put our mother at ease during a stressful time. The staff are incredibly professional and give outstanding care at all times. The rooms and facilities are excellent. Our mother especially looked forward to the
activities that were arranged, these really helped to get the day/weeks by. As a family, we would like to thank everyone for going over and beyond, it really did mean so much to all of us and our mother.
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Review from B D (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nearly two years now and overall my family and I are very pleased with the care Mum has been receiving. She is happy and content with her room, staff are care.
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Review from Geraldine H (Partner of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home exceptional, the staff are amazing, my partner is looked after to the highest standard, each and every member of staff is polite, courteous, professional and a pleasure to deal with. I could not be happier with the care my partner is receiving, and am so happy he is being looked after
to such a high standard at all times despite the pressure they are all under.
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Review from H S (Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my room and rehab experience excellent. Safety and care of residents has been extremely good.
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Review from T V (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent on average three hours a day with my mother for five days (I live abroad) and was most impressed by the sincere and hardworking behaviour of the nurses I met. I could see their profession and genuine care expressed when handling my mum. The dementia ward in which my mum is cared for has a warm,
calm and clean atmosphere as does the rest of the home which I have seen. I highly appreciate that the staff are the same daily and that staff turnover is low. It was clear, even with my mum in late stage of dementia, that she felt at ease with the people looking after her.
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Review from Jane S (Respite Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Room comfortable. Breakfast could be earlier - 9.30 am seems late and is luke warm. Supper doesn't come until 9 pm, this could be earlier!
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Review from E W (Respite Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, reassured by a link with the hospital. Care is overseen by doctors and a supporting team e.g. physio. Staff professional, caring, friendly and approachable. Facilities, individual rooms and bathrooms are well adapted and meet needs. Bright, pleasant, spotlessly clean. Night attended
excellent and immediate response if needed. Appointments with the hospital were conducted and transport was arranged. Food is satisfactory, although meals are too close together. Safety everywhere with nurses in attendance if needed. Constant oversight and review of medication. Well-being and personal appointments e.g. hairdresser, social events, spiritual devotions available. Overall extremely satisfied.
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Review from Thomas K (Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a bad accident in my garden at the beginning of September 2023. I was badly injured and was operated on in the hospital. After 10 days, I was transferred to another hospital and then here in February 2024. I cannot praise Lisburn enough for the treatment I have received. Safety is a major concern.
I can now walk again with support.
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Review from Jude R (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is currently at the Lisburn Intermediate Care Centre. Staff are amazing, looking after her and knowing she is safe and well cared for is all you could ever ask for. Can't rate the home enough! Love the staff; always friendly and I know if I need to talk or worried about my mum there will always
be someone there for me, whatever time day or night.
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Review from A W (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a service user of Lisburn Intermediate Care Centre for almost five months. During this time, Mum's health and rehabilitation improved significantly. I have no doubt it was largely due to the exceptional care given to her by the staff at Lisburn Intermediate Care Centre. They showed Mum the utmost
respect, care and empathy along with lots of encouragement. I found them very approachable and always kept us informed of any changes etc. Our family are very grateful for the care they provided Mum.
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Review from Monica T (Wife of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent the last 15 weeks of his life in Lisburn Intermediate Care Centre. I thought that the care that he received was excellent for someone with his condition.
I'm not sure if this centre would be as suitable if he had needed more long-term care.
Overall, my family agree that the end-of-life
care was excellent.
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Review from A G (Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of a care home. I have been extremely well looked after and the staff are always on hand day and night at the process of a button. I am personally well looked after the staff are always attentive. I would recommend this care home to everyone.
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Review from J T (Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience to date has been fine, I am 96 years old. I have been a resident since teatime on Friday the 6th of January 2023. I find the staff very approachable. They work 12 hours shifts days and nights. Times for meals etc are met and things are very organised and reliable. We have private rooms
with ensuite bathrooms. I go for meals in the dining room and classes and not be sitting in my room all day and mixing with other people.
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Review from Joan J (Respite Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been staying for six weeks for rehabilitation following a leg amputation.
The staff were very kind and helpful.
Some of the carers were exceptional and helped me through some tough times.
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Review from Drew M (Son of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum received excellent care by all of the staff for twelve weeks after a referral from the hospital. She was confined to her room due to Covid regulations but staff continually checked in with her to ensure everything was well. Staff also did their very best to make Christmas special, taking a picture
with Santa, singing Carols etc.
They also kept us well informed of any changes e.g. infection requiring antibiotics and dealt well with the reintroduction of Covid restrictions to visiting etc.
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Review from J S (Daughter of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has received the best care. She talks highly of all the staff.
Reply from Olivia Shields, Marketing Assistant at Lisburn Intermediate Care CentreThank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.
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Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for Lisburn Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.591 for Lisburn Intermediate Care Centre is calculated as follows: ( (417 Excellents x 5) + (170 Goods x 4) + (32 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 626 Ratings = 4.591
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lisburn Intermediate Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

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Awards / Recognitions (1)

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