Marham House Care Home

Simcoe Road, (We're located in Marham Park), Bury St Edmunds IP32 6FR
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9.7 90 Reviews
  • Marham House Care Home, Bury St Edmunds
Marham House is located in Bury St Edmunds and provides friendly and comfortable residential and dementia care for up to 66 residents. Each spacious bedroom benefits from an en suite wet room. The home is located in a quiet residential area, whilst being close to transport links and local amenities and attractions.

Marham House is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Marham House continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The Lifestyle Team are on hand to ensure that each resident enjoys each day as they wish to.

High quality dementia care is provided to residents living with the condition by colleagues who are fully trained to ensure the best approach.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1736
  • Self-Funded Residential Dementia Care: from £1736
  • RESPITE Self-Funded Residential Care: from £1736
  • RESPITE Self-Funded Residential Dementia Care: from £1736

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Marham House directly for further information regarding our fees.

These prices are only a guideline, please contact Marham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Martha Nhidza (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Marham House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Marham House.

Parking

  • Onsite parking is available, including disabled spaces.

Marham House Care Home Reviews (90)

Total of 90, showing 21-40
9.7

Marham House Care Home has a Review Score of 9.7 (9.652) out of 10, based on 30 reviews in the last 2 years. Over all time Marham House Care Home has 90 reviews.

Overall Experience

  • 73
  • 14
  • 0
  • 3
  • 0

Date Published

90
4
10
30
60

Review from C M (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother stayed at Marham on a 4 week trial but was given notice to leave after 2 weeks. The reason given was her night shouting for help, which disturbed residents. No effort was made by management to find out the reasons for the shouting i.e speaking to a GP, she was just asked to leave. The care
home she is in now have managed to address the problem after only 1 week. It was connected to pain management at night, something Marham could easily have investigated. I'm very disappointed in Marham House as a care home.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your feedback, we are very sorry that you were upset by the decision taken, we do not take these decisions lightly and do everything that we can to meet the needs of our residents. If you wish to discuss this further, my door is always open.

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Review from Diane H (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a month respite care following an operation - she was welcomed into the home and made friends - nothing was too much trouble for the staff. On her return home, she realised that she needed this help and has returned as a permanent resident. The staff made the transition for both her and
us in a kind and thoughtful manner. Staff make time to be with the residents and always addressing them by name. Marham House Care Home is clean and welcoming and is a credit to the team working here.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for taking the time to share your experience. We are delighted to hear that both you and your mother are happy with the care provided here at Marham. Thank you for choosing us.

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Review from L M (Son-in-law of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent private party arrangements for mother-in-law's 90th birthday.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your kind words, it was an honour to be able to be part of the celebrations.

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Review from K C (Relative of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely food supplied for 90th birthday party in a spacious, clean room, suitable for size of party. Staff very helpful.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you taking the time to share your feedback with us. We were honoured to be able to part of the celebrations and are delighted to hear that you were happy with the event.

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Review from J K (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy living in Marham House. She feels very well cared for and enjoys most of the many activities. The staff ensure she gets the food she likes and plenty of it. The staff always listen to any concerns and are very supportive.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your kind words. We appreciate your feedback.

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Review from Angela W (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marham House Care Home is a very modern, welcoming home with excellent facilities. The staff interact with the residents and visitors and there is a very nice atmosphere. It is more like a hotel.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your feedback, it is great to hear that you are happy with the service offered at Marham.

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Review from C F (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's having loads of fun. The carers all dressed up in fancy dress and all residents had pom poms, nice to see Mum laughing and enjoying her days.
Mum would like more physical activities, i.e. keep fit to music as that's her favourite.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

It is lovely to hear that Mum is having fun, my lifestyle team are really creative and I am extremely proud of the difference they make to everyone here at Marham. Thank you for taking the time to share your feedback, I will pass your kind words on to my team.

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Review from P S (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was made to feel very welcome as a new resident, her personal care was excellent and the staff couldn't do enough for her. The room was clean and Mum enjoyed her lunch which we had with her in the dining room. The staff were kind and helpful and answered any questions we had.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for sharing your feedback, we are delighted to read that you are happy with the service we provide at Marham House.

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Review from Ryan N (Grandson of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Marham House comes across as a lovely big new build care home facility built back in 2020 alongside the new housing estate. Our first experience of Marham House was a pleasure, the care home provided close one-to-one care.
My grandmother has spent a total of 16 months in this care facility with the
last 8 months being miserable and a feeling of being cast aside with a sense of staffing issues within the facility meaning my grandmothers laying in bed for a high number of hours instead of being placed in her chair. Food not being cut up as she is unable to do this herself.
The standard of her room has slipped with clothing that belongs to her getting shared between rooms, the wheel had fallen off her food trolly, meaning her dinner/lunch was never level. Things only resolve if you have a moan to high management on a regular basis.
Overall I feel this is more of a residential facility for the able who can care for themselves most of the time, unlike the care provided for the less fortunate.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

We are sorry you have experienced these concerns, and are dealing with your complaint through our internal complaints procedure.

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Review from Rachael N (Relative of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The overall attentiveness to our grandmother could be improved - for example, we try and visit at meal times because she will be left with dinner not cut up which means she is unable to eat it or it ends up on the floor which isn't acceptable.
Also, her room often smells of urine and the bin is always
overflowing so we empty it when we are here which we should not have to do. In my opinion, the staff could/should check in more regularly to see if they need/want any help and not left to struggle.

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Review from L F (Grandson of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always helpful.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to share your thoughts with us, your lovely feedback is much appreciated.

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Review from B F (Daughter-in-law of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and friendly towards both the visitors and residents.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you taking the time to review our home and thank you for your kind words.

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Review from J S (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful staff.
always very clean,
Mum is happy.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

It's great to hear that your mum is happy here with us at Marham House. I would have to agree about the helpful staff, I am very proud of my team and delighted that you are too.

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Review from R S (Brother of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. My brother is well looked after. Staff and management are very friendly and helpful. Can't praise Marham House Care Home.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

What a lovely review, thank you so much. We are very proud of our home, it is lovely to read such positive feedback.

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Review from L F (Granddaughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, homely environment.
Welcoming staff.
Lovely care.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to share your thoughts with us. It is always nice to receive such glowing feedback.

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Review from D S (Son-in-law of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how my mother-in-law is being cared for at Marham House Care Home. Nothing is too much trouble, the staff are excellent.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to review Marham House, I will make sure to pass your kind words on to my team.

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Review from K S (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way my mum is being cared for, nothing is too much trouble.
It is good to see that the garden, at last, has been planted up for the summer.
The staff looking after Mum are always encouraging her to join in activities and have meals

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your kind comments. I am happy to read that you are pleased with our service.

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Review from K C (Husband of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Value for money very good, very helpful. Nice place to be.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your lovely feedback. We agree, Marham House is a nice place to be.

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Review from Megan T (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. Lovely activities and up to date social media.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to submit your review. Our lifestyle team do a wonderful job, I will pass your kind comments on to them.

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Review from Sara B (Granddaughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall excellent:-
Staff
Food
Cleanliness
Do have an issue with laundry and things going missing.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for taking time to review our home. I am happy to hear that you think so highly of our home but sorry to read that you have an issue with laundry. I will be in touch to discuss this with you.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Marham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Marham House Care Home is calculated as follows: ( (266 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) + (11 Poors x 2) + (2 Very Poors x 1) ) ÷ 345 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marham House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Marham House directly for further details.

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Awards / Recognitions (10)

Meet the Team (1)

Sav

Sav

Job Title: Receptionist

Joined: 2020

Hi, my name is Sav. My role is Receptionist & I’ve worked at Marham House for 5 years. I look after the front of house, welcome visitors, answer the phone & email enquiries as well as some admin duties. I am the first point of contact & very much enjoy making everyone feel welcome.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marham House Care Home to verify any information. View our terms and conditions. Marham House Care Home has an Enhanced Service - more info.