Marham House Care Home

Simcoe Road, (We're located in Marham Park), Bury St Edmunds IP32 6FR
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9.7 90 Reviews
  • Marham House Care Home, Bury St Edmunds
Marham House is located in Bury St Edmunds and provides friendly and comfortable residential and dementia care for up to 66 residents. Each spacious bedroom benefits from an en suite wet room. The home is located in a quiet residential area, whilst being close to transport links and local amenities and attractions.

Marham House is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Marham House continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The Lifestyle Team are on hand to ensure that each resident enjoys each day as they wish to.

High quality dementia care is provided to residents living with the condition by colleagues who are fully trained to ensure the best approach.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1736
  • Self-Funded Residential Dementia Care: from £1736
  • RESPITE Self-Funded Residential Care: from £1736
  • RESPITE Self-Funded Residential Dementia Care: from £1736

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Marham House directly for further information regarding our fees.

These prices are only a guideline, please contact Marham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Martha Nhidza (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Marham House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Marham House.

Parking

  • Onsite parking is available, including disabled spaces.

Marham House Care Home Reviews (90)

Total of 90, showing 41-60
9.7

Marham House Care Home has a Review Score of 9.7 (9.652) out of 10, based on 30 reviews in the last 2 years. Over all time Marham House Care Home has 90 reviews.

Overall Experience

  • 73
  • 14
  • 0
  • 3
  • 0

Date Published

90
4
10
30
60

Review from Joanne M (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with lovely staff and high-quality care. I would have no hesitation recommending Marham House Care Home.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your lovely review, it is wonderful to hear that you would recommend us to others.

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Review from M B (Son of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's move into the home has gone so well, we are delighted. Whilst dementia is a slow progression, Dad has improved significantly since moving into Marham House Care Home. We can assume this is due to the fantastic facilities but more importantly the care he is receiving from the wonderful people who
work here.
It's a pleasure to visit Dad and see him so happy amongst his new friends.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

We love to see Dad enjoying his new friendships too. Thank you for this wonderful review.

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Review from Penny J (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's experience at Marham House Care Home. My sister and I are very grateful to all the lovely staff that look after her. Mum can be reluctant to join in activities, although she is very social in character, but staff are able to persuade her and she always enjoys herself. We are very
pleased with everything.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your lovely review of our service. Our lifestyle team do a fabulous job and they are so inventive and creative, and understand that some people may need a little more support and encouragement. I'm happy to hear that Mum is enjoying the activities.

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Review from Deborah T (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Marham House Care Home enough. My mum has been here for 10 months and all the staff and management have treated my mum with respect, care, kindness and love. I cannot thank them all enough for all their hard work (and it was very hard work) and dedication, they are amazing people.
I would recommend Marham House Care Home to anyone that is looking for a care home they can trust.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

It is a pleasure to care for your mum, and we are delighted that you are pleased with our service. Thank you for taking the time to share your feedback.

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Review from P F (Son of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality home, caring staff, making my mother very happy.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your kind words, we are delighted that your mother is happy to be here, we are happy that she is here too.

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Review from D R (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived here for eighteen months. It has been hard for her to settle but with help, attention, support and the kindness of staff, she has found many ways to enjoy life and to feel a sense of belonging. It's a great comfort to myself and my siblings that Mum is safe, stimulated and well looked
after. The open attitude of the house, encouraging visitors at any time is really important to us continuing to be fully involved in her life.
I would appreciate there being a regular "friend and family" forum to meet other families and feed in comments, ideas and questions.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your wonderful feedback, and for your suggestions. I will be in touch to discuss this with you.

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Review from J B (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff friendly and willing to help day or night - all know Mum and are kind to her. I would like to know what Mum gets up to all day - I never know as she cannot tell me and sometimes I think she misses things. I also expected her to be taken on more outings so I am disappointed she
is never taken out. I would also like her to be taken on walks when I am away - this keeps her fit and is a big benefit to her I feel.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to review our home. I am happy to hear that you find my team friendly and willing to help, I am proud of the care that they offer. I am sorry to hear that you are disappointed regarding the outings. I will be in touch to discuss this with you.

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Review from Keith C (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Why I'm writing this review is why the staff are excellent whilst looking after the residents and visitors and it is second to none. They always make you feel most welcome when arrive at the care home and I will keep writing every review available and my review will never change. I also will mention
the reception staff when you arrive through the doors.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your kind words, we are very proud of Marham House and the dedicated team, it is always wonderful to receive such positive feedback.

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Review from D B (Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have settled in Marham House Care Home. The staff are all very kind. The lifestyle ladies do a great job with entertainment. The admin staff are all very kind. Sometimes the food is not as good as it used to be when I first moved in last May. The home is very clean and welcoming. I receive good care.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your review! We are more than happy to address any issues regarding food that you may have. We are so glad you love Marham House and our staff.

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Review from Tony R (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Would prefer more male residents, but that is no fault of the home.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your review; we appreciate your feedback.

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Review from R A (Friend of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and helpful. Clean. Residents seem happy.
I can't comment on all the ratings as I don't experience of some of them.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your review, we really value your feedback.

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Review from Edwin L (Friend of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive impression.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your review! We are pleased you are happy with our services.

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Review from Richard H (Nephew of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Marham House Care Home since March 2021. I have been consistently impressed by the very high quality of care that my aunt has received. The staff are kind, thoughtful and always patient. Visiting Marham House is like going into a luxury hotel, always tidy and spotlessly
clean. The staff are very welcoming and helpful when I visit or telephone. The atmosphere is relaxed. Residents are treated with the utmost dignity.
I would thoroughly recommend Marham House. Families can be sure that their loved one will receive excellent care from dedicated team professionals for whom nothing is too much trouble.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your review, we really appreciate your kind words. We are so glad you would recommend Marham House.

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Review from D S (Friend of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome when I arrived, all the staff are very friendly. My friend's room is very nice. We were offered a drink as soon as we sat down in the lounge. A lovely surprise, we had a young man with his guitar sing some lovely old songs. I believe this happens regularly and I was lucky to visit
on his day here. The care given to my friend is excellent. Thank you to all the staff, the Marham House Care Home is like walking into a luxury hotel.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to write this review. We are thrilled you felt comfortable in our home. We really appreciate your kind words and I will pass them onto the team.

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Review from Lesley W (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for three months. Plenty of time to really get a feel for the place. She settled in very quickly and is very happy. The accommodation is like a really expensive cruise ship, even down to the daily entertainment sheet. The staff are amazing. Friendly, happy and helpful. I cannot
believe that we found such an amazing care home. It must be the best in the country.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for this wonderful review of our care home, we are very proud of the team here at Marham, they are a real asset to the home and the relationships that they have formed with our residents are a joy to witness. We really are like one big extended family. We are also very fortunate to have such a wonderful, modern environment. It is often commented that it has the feel of an upmarket hotel, being a purpose-built home, a lot of care has gone into providing the facilities that we all enjoy. Your review made me smile and I know that the team will smile too when I read this to them.

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Review from B C (Granddaughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home - very happy with everything.
Everyone is really friendly and supportive.
Grandma seems very happy and settled.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your kind review, we are delighted to hear that you are happy with our service. I will, of course, pass this on to the team.

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Review from Lillian C (Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my home with all that means and I am so very grateful to all the caring staff who work so hard for all the family of residents to make it just that.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your kind words, it is so lovely to hear your thoughts and to know that you are happy here at Marham House.

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Review from Paul T (Nephew of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always grateful for the kindness and care shown to my aunt. Staff are polite, considerate and friendly. The environment is clean, tidy and smells great at all times - a real bonus, believe me. Thank you so much.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your wonderful review. We are delighted to hear that you are happy with our service.

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Review from R C (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a good friendly relaxed atmosphere in the home.
The staff are always welcoming and helpful. Mum is content and enjoys all the activities, which are imaginative and stimulating. Mum is well cared for. The staff are respectful, observant and professional, but also warm and caring too.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your kind words. I shall pass them onto the team. If you have any specific feedback as to how we could reach those 5 stars please do get in touch, we value all feedback given.

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Review from Paul S (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high-quality, luxury home offering a consistently professional and caring environment for my mother.
In particular, the wonderful daily activities that are organised make a real difference on my mother's life-quality and happiness, which is so comforting for residents' families to see day in, day
out on social media.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for your kind words. We are very proud of our activity schedule and it is good to hear that you and Mum are happy with what we do. I shall pass your feedback on to the team.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Marham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Marham House Care Home is calculated as follows: ( (266 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) + (11 Poors x 2) + (2 Very Poors x 1) ) ÷ 345 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marham House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Marham House directly for further details.

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Awards / Recognitions (10)

Meet the Team (1)

Sav

Sav

Job Title: Receptionist

Joined: 2020

Hi, my name is Sav. My role is Receptionist & I’ve worked at Marham House for 5 years. I look after the front of house, welcome visitors, answer the phone & email enquiries as well as some admin duties. I am the first point of contact & very much enjoy making everyone feel welcome.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marham House Care Home to verify any information. View our terms and conditions. Marham House Care Home has an Enhanced Service - more info.