Marham House Care Home

Simcoe Road, (We're located in Marham Park), Bury St Edmunds IP32 6FR
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9.7 90 Reviews
  • Marham House Care Home, Bury St Edmunds
Marham House is located in Bury St Edmunds and provides friendly and comfortable residential and dementia care for up to 66 residents. Each spacious bedroom benefits from an en suite wet room. The home is located in a quiet residential area, whilst being close to transport links and local amenities and attractions.

Marham House is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Marham House continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The Lifestyle Team are on hand to ensure that each resident enjoys each day as they wish to.

High quality dementia care is provided to residents living with the condition by colleagues who are fully trained to ensure the best approach.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1736
  • Self-Funded Residential Dementia Care: from £1736
  • RESPITE Self-Funded Residential Care: from £1736
  • RESPITE Self-Funded Residential Dementia Care: from £1736

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Marham House directly for further information regarding our fees.

These prices are only a guideline, please contact Marham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Martha Nhidza (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Marham House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Marham House.

Parking

  • Onsite parking is available, including disabled spaces.

Marham House Care Home Reviews (90)

9.7

Marham House Care Home has a Review Score of 9.7 (9.706) out of 10, based on 29 reviews in the last 2 years.
Over all time Marham House Care Home has 90 reviews.

Overall Experience
  • 73
  • 14
  • 0
  • 3
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Date Published
  • 90
  • 4
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  • 29
  • 61
Reviewer Connection to Marham House Care Home
  • 31
  • 17
  • 7
  • 7
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 61-80
Review from M L (Sister of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following the experience of two care homes, Marham Care Home is a refreshing change. All aspects, that is those I encountered, were excellent. I would draw special attention to the manager, her team and the individual rooms. Public rooms were most attractive, including the library, dining room and entrance
hall. Residents seemed happy and settled - a real treat compared to very different contexts I have met. The range of facilities is good and the weekly activities list is varied and there is much to choose from. Links with the local hospital are very good.
Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to leave us a review. It is always lovely to receive such positive feedback. I will pass your comments on to the team, I know they will be delighted to hear them.

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Review from Grant W (Cousin of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring welcome, conscientious staff, everything fully explained by enthusiastic manager.
Nothing was too much trouble.
Ethos of the home carried out by all staff.
An absolute joy to find such an enlightened Care Home.
Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for taking the time to submit this review. We are delighted to receive such positive feedback, the team at Marham House are dedicated to providing the highest level of care and reviews such as this are gratefully received and mean an awful lot.

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Review from T C (Daughter of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care Home - does not do justice to how all staff supported and helped Mum in her final weeks. It became Mum's and our home with immense care and love.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

We are so grateful to receive this lovely review and would like to thank you for your time to share your feedback and for allowing us to be part of Mum's journey. Our team will be so touched to receive this feedback, thank you again for your kind words. Sending warmest wishes to you and your family.

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Review from J S (Wife of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so diligent, nothing is too much bother for them. They are so caring and considerate both to myself and my husband. The building itself is out of this world. My husband was so happy while he was there, it was heartwarming to see.
Reply from Jessica Tilson, Marketing at Marham House Care Home

Thank you so much for your kind review of our home. We work incredibly hard to provide our residents with a home from home experience, and our team will be so pleased to hear your feedback.

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Review from Morua W (Wife of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superlatives such as brilliant, terrific, marvellous are so often bandied around that they often lose their effectiveness in the case of Marham House, from the management team through to all who cared for my husband on his recent respite those superlatives and more absolutely apply. I have no hesitation
based on how happy he was with his care to recommend Marham House. Five stars.
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Review from N W (Daughter of Resident) published on 25 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am blown away by this experience! I am so blessed to have you guys in my life - what this means - absolute peace for the responsibility you have taken away from me. Your care for my mum. The security of knowing she is loved accepted and nurtured every moment of every day is a treasured thing.
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Review from N R (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very positive experience right from our initial enquiry with the manager. She took the time to discuss and fully understand our mother's potential care needs. Recently our mother transitioned from hospital to Marham House Care Home and this was handled seamlessly. The manager, together with
her team of carers and the lifestyle team, were able to understand and adapt very quickly to our mother's needs to ensure she felt welcomed and at ease. In a very short period of time they were patiently, competently and intuitively able to ensure that our mother felt safe, understood, listened to and respected. Our mother has been encouraged and able to engage in some of her former hobbies in very comfortable and appealing surroundings and we have noticed a wonderful upswing in her vitality and positivity. Nothing is ever too much trouble and there are a variety of daily activities on offer including a hairdresser and movie nights which have also enhanced our mother's well being.
Reply from Jessica Tilson, Marketing at Marham House Care Home

Thank you so much for taking your time to write about the positive experience you have had with Marham House. We work extremely hard to ensure the life of every resident who comes to stay with us at Marham House, is enriched and improved during their stay with us. We are so pleased that the lifestyle team have managed to encourage your loved one to engage in former hobbies and that the varied lifestyle programme provided is both beneficial and enjoyable. We look forward to passing this review on to the Marham House Team who will be thrilled to have had such a positive impact.

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Review from P M (Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've enjoyed my stay. The people are very friendly and a happy atmosphere.
Reply from Jessica Tilson, Marketing at Marham House Care Home

Thank you for sharing your positive experiences with us. We really do appreciate it. The Marham House Team work extremely hard to provide our residents with the wonderful care and support they deserve.

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Review from V L (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent an enjoyable three hours at The Mad Hatters Tea Party. There was plenty of lovely tea and cakes. The staff had worked so hard. The tables looked authentic and everyone thoroughly enjoyed themselves.
Reply from Jessica Tilson, Marketing at Marham House Care Home

We love receiving feedback from our wonderful residents. Our lifestyle team work extremely hard to provide a varied and interesting lifestyle programme that meets the needs and encourages the wellbeing of our residents. We are so pleased our residents have a great time at all our events and will continue to provide activities for all to enjoy.

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Review from Lillian C (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A most enjoyable evening (Oscars award night), well planned and all the hard work it required ensured it went well. Enjoyed by all present, all the recipients were worthy winners. I hope the applause also told them how much we, the residents, appreciate all their hard work and dedication. A delightful
evening rivalling anything Hollywood can do.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

It's amazing to receive such wonderful feedback and encouragement to our incredibly caring, dedicated team who strive to ensure our residents are smiling every day; directly from a resident. This feedback will be a joy to share with our amazing team; and we look forward to arranging another spectacular event for our team and residents!

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Review from L C (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had an enjoyable afternoon with the others, watch the staff dressed as Abba and watching the Mama Mia film with wine and Greek food.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

What an amazing day this was! We love it when our residents can engage and enjoy our activities, and will continue to provide many more unique, enjoyable events!

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Review from D G (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to the party which I enjoyed every minute.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

We love feedback from our residents and will continue to arrange enjoyable events for our lovely residents to enjoy!

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Review from B J (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed last evenings party at Marham House - meeting with old friends and staff.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Wonderful feedback from one of our lovely residents. We cannot wait to host another party!

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Review from S W (Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the arrangements made for our enjoyment are very well thought out and most appreciated.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

We love to receive feedback from our residents, it's vitally important to us our residents are happy and enjoying their time whilst residing at Marham House. This review really does bring a smile to know our team are certainly providing the lifestyle choice we offer. We cannot wait to share this with our team!

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Review from Tom W (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, warm, welcoming and caring. Lots of passion here at Marham House from every single employee I've encountered.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you for taking time to share your feedback with us, we really appreciate this. We're so pleased to hear you have had very positive encounters. Our team are incredibly caring and supportive, and we're excited for when we can open our doors for further relaxed visiting to show off the wonderful home and team we have. Thank you again.

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Review from J T (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made very welcome from the moment we walked through the door. Beautiful cosy home atmosphere. Very friendly staff and more than happy to accommodate our mother's needs. We did not hesitate that this would be a very safe and caring home. After spending a lot of time worrying about finding the
right home Marham has exceeded our expectations.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you for your lovely comments and taking the time to share such valuable feedback. We're so pleased to hear you have found the home a safe and caring place for Mum and Marham House has exceeded your expectations. We'll continue to support our team to ensure we're providing the best lifestyle and care possible during these difficult times. We hope one day soon you will be able to enjoy a visit and experience the wonderful life here at Marham House!

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Review from R S (Respite Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Marham House Care Home was for a period of four months. During this time there was a significant improvement to my mood swings. For my wife, this period allowed her some respite for the first time in many years.
Throughout my stay, I was particularly conscious of the consistently high standard
of care/support provided by the manager and staff. The staff were proactive to all the individual needs for the residents.
I could see that the home provided a safe and peaceful haven for the mostly elderly residents under its care.
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Review from S W (Respite Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pink Flamingo Party.
I enjoyed the evening very much, especially as I personally knew few people. In my opinion, we are a most amicable and various group. Friendly, characterful, funny!
Food and drink are good.
The time seemed to pass so quickly.
I hope we have another gathering soon.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

We are thrilled to receive such wonderful feedback from a delightful lady currently residing at Marham House. We're so pleased to see our Flamingo Party was thoroughly enjoyed. The atmosphere within Marham House is absolutely amazing, and we're so excited to hear our residents feel the same and are making friends along their journey! We will continue to provide exciting events and activities and ensure our residents continue to lead fulfilled lives whilst residing at Marham House. Another gathering as exciting as the Pink Party will be sure to take place very soon! With, of course, some amazing food and drink!

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Review from A S (Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The party was very enjoyable. I've enjoyed my stay here.
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Feedback is very important to us from all who have the opportunity to experience Marham House, especially when we receive feedback from our residents. Our lifestyle team work incredibly hard to ensure lots of different exciting events take place. We're so pleased to see our Pink Party was a particular enjoyment to this lovely lady. We will continue to provide exciting events and activities and ensure our residents continue to lead fulfilled lives whilst residing at Marham House.

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Review from Martin C (Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone here has been so friendly, supportive and helpful. I cannot find any faults.
Score 20/10
Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you for taking the time to share your valuable feedback, we really appreciate all comments and are really pleased to hear you find our incredible team helpful, supportive and kind. We wish you well and send our warmest regards. It was a pleasure to support you.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Marham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Marham House Care Home is calculated as follows: ( (265 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 333 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marham House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Marham House directly for further details.

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Awards / Recognitions (10)

Meet the Team (1)

Sav

Sav

Job Title: Receptionist Joined: 2020

Hi, my name is Sav. My role is Receptionist & I’ve worked at Marham House for 5 years. I look after the front of house, welcome visitors, answer the phone & email enquiries as well as some admin duties. I am the first point of contact & very much enjoy making everyone feel welcome.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marham House Care Home to verify any information. View our terms and conditions. Marham House Care Home has an Enhanced Service - more info.