Marham House Care Home

Simcoe Road, (We're located in Marham Park), Bury St Edmunds IP32 6FR
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9.7 90 Reviews
  • Marham House Care Home, Bury St Edmunds
Marham House is located in Bury St Edmunds and provides friendly and comfortable residential and dementia care for up to 66 residents. Each spacious bedroom benefits from an en suite wet room. The home is located in a quiet residential area, whilst being close to transport links and local amenities and attractions.

Marham House is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Marham House continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The Lifestyle Team are on hand to ensure that each resident enjoys each day as they wish to.

High quality dementia care is provided to residents living with the condition by colleagues who are fully trained to ensure the best approach.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1736
  • Self-Funded Residential Dementia Care: from £1736
  • RESPITE Self-Funded Residential Care: from £1736
  • RESPITE Self-Funded Residential Dementia Care: from £1736

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Marham House directly for further information regarding our fees.

These prices are only a guideline, please contact Marham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Martha Nhidza (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Marham House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Marham House.

Parking

  • Onsite parking is available, including disabled spaces.

Marham House Care Home Reviews (90)

Total of 90, showing 81-90
9.7

Marham House Care Home has a Review Score of 9.7 (9.652) out of 10, based on 30 reviews in the last 2 years. Over all time Marham House Care Home has 90 reviews.

Overall Experience

  • 73
  • 14
  • 0
  • 3
  • 0

Date Published

90
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10
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60

Review from G D (Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and very capable.

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Review from R S (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent contact before, during, and after a two and a half week respite stay. Carers were very kind and competent. Excellent manager, always available to talk.

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Review from Denise V (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marham House is unlike any normal care home, it is like entering a very smart hotel. The ambience and facilities are amazing. We needed care for my mother who has dementia and the staff were so caring and were very quick to understand her needs and helped her to settle in. They worked with us to make
this transition so much easier than we ever imagined. I cannot recommend Marham House, the managers and staff highly enough.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you for taking the time to share your lovely comments, we really appreciate your feedback. We're so pleased the team were able to support you to feel a little more at ease when supporting your Mother into her new lifestyle. We're continuously reviewing guidelines and our policies to look at ways to extend the visits and make our amazing facilities available to enjoy by all. Thank you once again, we'll enjoy sharing this feedback with our fantastic team.

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Review from Kevin G (Respite Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been a really pleasant experience after being in the hospital. All of the staff have definitely helped with my recovery, especially two.

Reply from Carole Baxter, Business Support Administrator at Marham House Care Home

Thank you for taking time out to submit your review. We really appreciate your feedback and hope you are making a full recovery.

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Review from Daniel C (Grandson of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran moved into this Care Home last month as she had started to struggle doing general day-to-day activities at home. I'm not local enough to support my Gran; so wanted to find a suitable place for my Gran to live safely. Marham House supported us very quickly. We couldn't visit but were given access
to the brochure and a virtual tour which helped see the home and understand what they can offer. They were able to complete an assessment with me over the phone and once everything was in place, Gran was able to move within a couple of days! Since Gran has been there I have had lots of contact. It's lovely to see, and speak with Gran regularly and see how much she's enjoying her time there and ask about her time. I can't wait to visit her and taste some of the great food she tells me about! My review is based on the images, and videos I have seen, and the feedback my Gran tells me.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you so much, Daniel, for taking the time to share your feedback with us. We appreciate this is a difficult time as we're only able to offer limited visits at the moment. We're so pleased to hear however you're finding our communication channels to be satisfactory and still achieve regular contact with your Gran. We will always strive to ensure you're involved as much as possible; and will be incredibly pleased when we can open our doors properly and invite you to join us and sample our lovely food!

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Review from M B (Respite Resident) assisted by family/friend published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding facilities and staff. Staff are knowledgeable, friendly and helpful. The senior carer is extremely good at keeping my family versed in my condition during my stay.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you for taking the time to share your experience with us, we thoroughly enjoy receiving feedback from our residents so we can get a true reflection on the lifestyle and facilities we offer. We're so pleased you and your family are happy and will ensure this continues.

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Review from C B (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here at the start of the Lockdown due to Covid-19, she seems happy and well looked after. My contact with the home has been good. Thank you very much.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

We really appreciate your feedback and would like to say thank you for taking the time to share with us. We're so pleased to hear you feel Mum is happy. We're ensuring we have lots of fun, meaningful activities going on despite Covid-19. Whilst the communication has been great under these circumstances, we are continuously reviewing how we can ensure safe visiting and will be in contact very soon to discuss a suitable arrangement.

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Review from A M (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful afternoon despite Covid-19. The singer was very engaged with us all. Lovely tea as well.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Thank you for sharing your feedback with us, we really appreciate you taking the time to complete this. At Halcyon Care Homes, we pride ourselves on our excellent home-made food, and the lifestyle we can offer. We're ensuring we have lots of fun, meaningful activities going on despite Covid-19 and are so pleased you had the opportunity to witness one of our events.

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Review from Edna Y (Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely afternoon tea party with a nice glass of wine. It all enjoyed it very much.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

Here at Halcyon Care Homes, we really appreciate all forms of feedback. To have such great feedback from one of our own residents is absolutely delightful. Our team work extremely hard to ensure our residents receive the best care whilst leading a fulfilled lifestyle. It's a pleasure to see our lovely resident has enjoyed her time and activities so far.

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Review from M D (Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very clean and comfortable. The staff were very kind and helpful. I have nothing but praise.

Reply from Jessica Tilson, Executive Assistant at Marham House Care Home

We would like to thank you for taking the time to share your feedback with us. We really appreciate all feedback, but it's even more appreciated and wonderful to see feedback directly from a resident with us. We're really pleased you were happy with your stay, we thoroughly enjoyed your time with us. Take care and stay safe. Best wishes, the Marham House team.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Marham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Marham House Care Home is calculated as follows: ( (266 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) + (11 Poors x 2) + (2 Very Poors x 1) ) ÷ 345 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marham House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Marham House directly for further details.

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Awards / Recognitions (10)

Meet the Team (1)

Sav

Sav

Job Title: Receptionist

Joined: 2020

Hi, my name is Sav. My role is Receptionist & I’ve worked at Marham House for 5 years. I look after the front of house, welcome visitors, answer the phone & email enquiries as well as some admin duties. I am the first point of contact & very much enjoy making everyone feel welcome.

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