Care Provided by Norton Lodge Care Home Ltd
Type of Service
- Residential Home
- For a maximum of 18 Service Users
Primary Care Categories
- Older Person Care
- Physical Disability
Length of Stay
- Permanent Care
Funding & Fees
Contact Norton Lodge Care Home Ltd to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Norton Lodge Care Homes Ltd
- Private Owned
Person in charge
- Nischa Pritchard (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Room Information
- Single Rooms (18)
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Norton Lodge Care Home Ltd Reviews (6)
9.5
Norton Lodge Care Home Ltd has a Review Score of 9.5 (9.483) out of 10, based on 5 reviews in the last 2 years.
Over all time Norton Lodge Care Home Ltd has 6 reviews.
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Overall Experience
Date Published
Reviewer Connection to Norton Lodge Care Home Ltd
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Review from C M (Son of Resident) published on 11 February 2026 Submitted via Website•
Overall Experience
Norton Lodge cared for our 91-year-old mom, from day 1 to the very end, the entire team looked after her in the most wonderful way. Every member of staff showed exceptional kindness, patience, & genuine care, always attending to her needs with warmth & compassion.
As we spent a great deal of time at the home, we were able to see the consistently high standard of care given to all residents. What really stood out was the thoughtfulness shown in the many events organised for residents. No expense was spared, & everything was planned with such attention to detail, ensuring residents could truly enjoy themselves & feel valued - just as they would in their own home.
As we spent a great deal of time at the home, we were able to see the consistently high standard of care given to all residents. What really stood out was the thoughtfulness shown in the many events organised for residents. No expense was spared, & everything was planned with such attention to detail, ensuring residents could truly enjoy themselves & feel valued - just as they would in their own home.
At Sheila's funeral, it was reflected how much comfort the level of care at Norton Lodge brought to our whole family, particularly during her final weeks and days. The staff went above and beyond, even taking time out to support different members of our family during many difficult visits, we are delighted recommend them 100%
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Review from Sarah C (Daughter of Resident) published on 5 February 2026 Submitted via Website•
Overall Experience
Norton Lodge is a fantastic care home, they looked after my mom with great care, the staff are all amazing and the home feels so welcoming and homely. They gave my mom the best final year of her life with all there fun activities and laughs they have. I can't recommend the care home enough and am so thankful for everything they did.
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Review from Malcolm H (Son of Resident) published on 18 September 2025 Submitted via Website•
Overall Experience
Norton Lodge is a true dream of what every care home with a heart aspires to be.
Led from the top by the manager, every single member of the management and staff is caring, loving, and performs their work with extensive knowledge and deep commitment to doing their very best for every resident.
When our Mum came to live at Norton Lodge in January 2024, my sister, brother and I were confident that she would be looked after well, as we had already heard what a good name the home has in the Stourbridge community. We were still nervous, as Mum was leaving her home of 53 years and moving into a shared residence at the age of 90, but we needn't have had a single worry, as time has proved.
Mum is very happy indeed in this new phase of her life, with a fresh circle of friends, and most importantly, devoted care 24 hours a day from the marvellous team that the manager leads so well.
Thank you to one and all at Norton Lodge - you do a fantastic job and are a shining example to all.
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Review from C T (Daughter of Resident) published on 1 May 2025 Submitted via Website•
Overall Experience
Excellent care given to my mum and the staff are very kind and understanding of individual residents needs. Norton Lodge also provide lots of activities and outings whenever possible and host lovely events for family and friends to also attend with residents.
↩Reply from Nischa Pritchard, Manager/Co Director at Norton Lodge Care Home Ltd
Thank you for your kind words, they are very much appreciated.
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Review from Alma B (Daughter of Resident) published on 9 April 2025 Submitted via Website•
Overall Experience
Norton Lodge is first class in every way they have looked after my Mom and Brother for a good many years, the manager Nischa and all her staff are amazing can't thank them enough , it's a magical feeling to know your family are looked after so well one big happy family
↩Reply from Nischa Pritchard, Manager/Co Director at Norton Lodge Care Home Ltd
Thank you so much for your lovely kind words it is very much appreciated.
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Review from John P (Son of Resident) published on 6 September 2018 Submitted via Website•
Overall Experience
My dad was very happy at Norton Lodge.
It is by far an excellent care home, the Managing Director leads a very kind and caring team of staff.
It is by far an excellent care home, the Managing Director leads a very kind and caring team of staff.
It is more like a hotel.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 November 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Norton Lodge Care Home Ltd.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Norton Lodge Care Home Ltd
What types of Care is Norton Lodge Care Home Ltd registered for?
Older Person Care, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norton Lodge Care Home Ltd have?
There are 18 Single Rooms.
How far is Norton Lodge Care Home Ltd to the centre of Stourbridge?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton Lodge Care Home Ltd to verify any information. View our terms and conditions. Norton Lodge Care Home Ltd has a Basic Service -more info.