Norton Lodge Care Home Ltd

142 Norton Road, Stourbridge DY8 2TA
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9.1 4 Reviews
  • Norton Lodge Care Home Ltd, Stourbridge
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 18 Service Users

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Facilities

Good to Know

Owner

  • Norton Lodge Care Homes Ltd

Person in charge

  • Nischa Pritchard (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (18)
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Norton Lodge Care Home Ltd Reviews (4)

9.1

Norton Lodge Care Home Ltd has a Review Score of 9.1 (9.083) out of 10, based on 3 reviews in the last 2 years.
Over all time Norton Lodge Care Home Ltd has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 3
  • 3
  • 3
  • 1
Reviewer Connection to Norton Lodge Care Home Ltd
  • 2
  • 2
Total of 4, showing 1-4
Review from Malcolm H (Son of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton Lodge is a true dream of what every care home with a heart aspires to be.


Led from the top by the manager, every single member of the management and staff is caring, loving, and performs their work with extensive knowledge and deep commitment to doing their very best for every resident.


When

our Mum came to live at Norton Lodge in January 2024, my sister, brother and I were confident that she would be looked after well, as we had already heard what a good name the home has in the Stourbridge community. We were still nervous, as Mum was leaving her home of 53 years and moving into a shared residence at the age of 90, but we needn't have had a single worry, as time has proved.


Mum is very happy indeed in this new phase of her life, with a fresh circle of friends, and most importantly, devoted care 24 hours a day from the marvellous team that the manager leads so well.


Thank you to one and all at Norton Lodge - you do a fantastic job and are a shining example to all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mum and the staff are very kind and understanding of individual residents needs. Norton Lodge also provide lots of activities and outings whenever possible and host lovely events for family and friends to also attend with residents.
Reply from Nischa Pritchard, Manager/Co Director at Norton Lodge Care Home Ltd

Thank you for your kind words, they are very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Alma B (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton Lodge is first class in every way they have looked after my Mom and Brother for a good many years, the manager Nischa and all her staff are amazing can't thank them enough , it's a magical feeling to know your family are looked after so well one big happy family
Reply from Nischa Pritchard, Manager/Co Director at Norton Lodge Care Home Ltd

Thank you so much for your lovely kind words it is very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Rooms
  • Value for Money
Review from John P (Son of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was very happy at Norton Lodge.
It is by far an excellent care home, the Managing Director leads a very kind and caring team of staff.
It is more like a hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Norton Lodge Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Norton Lodge Care Home Ltd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.083 Points relating to the number of positive Reviews for Norton Lodge Care Home Ltd is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 3 Positive Reviews ÷ 3.6 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Norton Lodge Care Home Ltd

What types of Care is Norton Lodge Care Home Ltd registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norton Lodge Care Home Ltd have?

There are 18 Single Rooms.

How far is Norton Lodge Care Home Ltd to the centre of Stourbridge?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton Lodge Care Home Ltd to verify any information. View our terms and conditions. Norton Lodge Care Home Ltd has an Basic Service - more info.