Pine Martin Grange Care Home

Despite the challenges with staffing throughout the healthcare sector, staff at Pine Martin Grange are thoughtful and kind and Mum and Dad always look clean and tidy and well cared for.

Overall very pleased to have found Pine Martin Grange for Mum.

My sister has complex medical needs but is younger than most residents in the home. The team have worked hard to make her feel at home. They are lovely people and the home is a pleasant environment for her and her visitors.

The management and staff at Pine Martin Grange made great efforts to help my mother settle in when she moved in as a permanent resident after the painful decision to leave her home of 35 years. The food, surroundings and facilities are exemplary. It was a difficult journey for Mum as she's suffered issues with her health and well being but the support and care from the Pine Martin team has been tremendous.

Pine Marten Grange could not have done more for my mother during her respite stay. They were attentive, thoughtful, efficient and kind. The facilities are excellent and the place has a real feeling of home about it.

My aunt seems happy with the care she is receiving. When I’m there the staff are very caring and treat her with respect as an individual. However, I do feel that the floor my aunt is on is understaffed. There have been two occasions when her hearing aids weren’t in. It makes such a difference if she can hear better. Also her dental plate with several teeth on it was lost. She would never remove it herself in the day which leads me to believe it wasn’t put away properly at night.

Thank you to the kind care staff who looked after my Mum in her final months. It was a difficult time for the family and my Mum but kindness goes a long way at such times. Thank you Pine Martin Grange.

My mum ended up on Pine Martin Grange after several months in hospital. All the staff were warm and welcoming and the atmosphere was lovely. They welcomed my dad and family with open arms and we could not have wished for a better place for her final few weeks.

All of the staff are lovely; they all seem to go above and beyond to make my mother settle in. The room is so nice and clean. Knowing that my mother is being well cared for is a huge relief for her family. I definitely recommend Pine Martin Grange; it is excellent.

Mum went into Pine Martin Grange for a month to recover after a term in hospital. The staff were wonderful and really, really helpful. We experienced such a lovely caring environment. I would happily recommend Pine Martin Grange.

My mother spent a couple of weeks at Pine Martin Grange, recuperating after a fall at home. It was a great relief to my brother and me to see her so well cared for. All the staff were extremely kind and cheerful, and the home has a lovely atmosphere. Our experience has been very positive - many thanks to all the staff!

The stress, pressure and worry of nan living by herself were instantly lifted and she engaged with the team and other residents immediately.

I cannot recommend the home highly enough.

Thank you to everyone at Pine Martin Grange

From the outset, the staff at Pine Martin Grange Care Home have gone out of their way to make my relative and myself feel so welcome and at home. My relative has settled into life extremely well at Pine Martin Grange and enjoys the company of other residents and all the activities on offer. She often states how "wonderful the staff are to her always referring to her by name and can't praise them enough". I find this incredibly reassuring. Visits together are much enjoyed in the comfort of her lovely room and staff often pop in to perhaps offer a cup of tea or a friendly chat and to ensure all is well. Pine Martin Grange has definitely been the right choice in providing my relative with a happy, safe and caring home in which she can enjoy her life.

My mother recently became a permanent resident at Pine Martin Grange following a couple of short respite stays, and we could not be more delighted with the care she has received. She is relaxed and happy and is enjoying the wonderful food and facilities and the many opportunities to socialise. She has been relieved of all the stresses of living on her own and in many ways has been given a new lease of life. The transition could not have been easier and was a choice she willingly made after previously enjoying what she described as 'holidays' in Pine Martin. Despite current covid restrictions, we are able to visit regularly and the staff have been wonderful, ensuring the safety of the residents while, at the same time, making visitors feel warmly welcomed. We could not recommend it more highly.

I wanted to write a review to say how very impressed we all are with Pine Martin Grange. We loved it when we first walked in with the welcoming atmosphere and friendly staff who all immediately made us at home. The home itself is spotlessly clean and well managed. The resident's rooms are lovely and spacious with the outside space available which is ideal. My mother who wasn't a big eater has not stopped complimenting the food which is great to hear. She's very happy which means everything to us as a family. Well done everyone at Pine Martin grange.

Please see my Relatives Testimonial on the Pine Martin Grange Facebook page dated 26th May 2021, or on Youtube, this gives details of why my parents were admitted to Pine Martin Grange for emergency respite from their home in Margate, during Covid and lockdown. Sadly both my parents recently passed away in Pine Martin Grange, but received outstanding care in the 13 and 14 months of their stay. I cannot fault any aspect of the care they received, Pine Martin Grange even hosted a funeral tea in the Heritage Hall following their joint funeral for the family.

Because of covid-19 restrictions, I was isolated in my room for two weeks with the only relief being when I was eventually allowed to sit out in the sun and fresh air. Without a phone or radio, the first four days were unbearable. Once freedom was restored, life improved immensely. Contact with other residents, activities both indoors and outdoors (i.e. gardening) and communal dining made life more purposeful. Unfortunately, there was only one male companion and although many of the activities were stimulating, some were clearly for residents with dementia.

The staff here go out of their way to make the residents happy and fit in (especially in the trying times). They do not just work there but care about the work they do and the service they provide to residents and visiting family. I can see that my mother is happy, kept as healthy as possible and contented. What more could be asked of them.

After several respite holidays at the home, my father moved into the home permanently last February. I selected the home for my father, not only for the standard of care but the ambience and design of the home. Unlike other residential care homes, Pine Martin is open plan and welcoming, and the decoration is vibrant and modern. Residents rooms in other homes tend to resemble cells, however, the rooms and facilities at Pine Martin are more akin to a very nice hotel. This has been an incredibly challenging year, and my visits to my father have been infrequent due to lockdown and the distance I live from the home, however, I have absolute faith and trust that my father is getting the best care and support from all the staff at the home. As my father's dementia has progressed and as his memory of both me and his family fades, I appreciate he is now fully dependent on the staff for his day to day needs, and I would like to thank them all for their patience, empathy and expertise.

Pine Martin Grange is a marvellous home. My mother has been there for nearly two years. She has dementia and had no choice but to be admitted when my father suddenly died. It was the most traumatic phase of her life but the kindness and compassion shown to her by all the staff and many residents has helped her through this difficult time. In her first year, we could visit regularly and I could see how patient and caring the staff were with all the residents. Not always an easy job, but everyone worked hard and did their best for the residents. The impact of covid has been terrible. We desperately miss the physical contact and I was terrified she would plunge into depression. However, the care of all the staff has been incredible; they have worked tirelessly to keep the residents safe and well and emotionally and mentally supported. No home is perfect but I can thoroughly recommend Pine Martin Grange.