Portsdown View

Your staff are wonderful. Richard, my uncle, has dementia but is happy and relaxed. It is miserable being in his situation, but he is sustained by the care your team give him. Thank you.

I always come twice a week to see my friend Hilda - I always find the staff so pleasant and friendly. I have had a few Sunday lunches and have always found them lovely.

Initial review overall, happy, nice looking, good garden, etc. Staff - majority are excellent and very caring, give us time and are observant of our needs. Very welcoming to our family and friends.

Overall my stay at Portsdown View could not be bettered. All staff - carers, kitchen people, housekeepers, cleaning teams. Each person is always ready with a big smile and help if needed. They even remember all our names! To my friends I call Portsdown View my hotel! Thank you all of you.

My nan has been a resident at portsdown view for over a year now, after being apprehensive about moving from her home to a care setting, as a family we couldn't be more pleased. Staff at portsdown view are like a second family to nan and went above and beyond to ensure she settled and have continued to do so since to make sure she is happy and comfortable.

Portsdown View Care Home came highly recommended to me for a period of respite care following major surgery. The experience was entirely new and can only be described as a relaxed, friendly hotel. Every facility is provided, from hairdressing, barbers, and beauty salon. Various dining rooms, a bistro and a lovely room for entertaining family and friends. Everywhere tastefully decorated, encouraging people to mix. The staff were friendly and caring, but like everywhere also found themselves overworked at times. My experience gave me all I needed, peace, time to read and sleep. Would highly recommend.

My life long friend spent the last days of her life being cared for with the upmost respect, compassion and professionalism from all the staff she encountered. Daily I witnessed the kindness, affection and support she received from a total team, regardless of appointed roles. Connaught management can be justly proud of their staff who will always go beyond the letter of their contracts. The final journey my friend took was in peace, pain free and total comfort, in a tranquil environment, for which I will always be eternally grateful.

We were visiting a friend and had a lovely tea and tour around the home. The facilities are more like a first class hotel. Very impressive and everyone was very friendly and helpful.

I absolutely enjoyed my stay. All the staff are fantastic all very attentive. Beautiful food, excellent facilities. Definitely recommend to anyone. Looking forward to returning in the summer.

My wife has just spent 2 weeks respite care at Portsdown View, and this is the second time we have used the respite facilities. My wife looks forward to this and it enables me as her full time carer to go on holiday with my family. We know she is being well looked after whilst in the home and my family and I can rest assured she is in good hands. All the staff are welcoming and very helpful for my wife's needs. We are so happy with the service we will be encouraging another visit for her in August.

My mother stayed in Portsdown View for four weeks for respite care after breaking her arm. We found the care home by chance whilst searching for homes on the internet, and we're very glad we did. The care given to mum was first-class. We can't fault it in any way - all the staff were wonderful and nothing was too much trouble. The facilities at the home are amazing and the whole atmosphere of the place is more that of a hotel than a care home. The room was spacious and comfortable - mum said she'd never slept in such a comfortable bed - with a nice outlook over a small garden. Mum didn't socialise much although we tried to persuade her to, but had she wanted to then all the facilities were there for mixing with other residents. We're grateful to everyone for the care they gave and wouldn't hesitate to use Portsdown View again in the future if the need arose.

I had major abdominal surgery at the end of March and was in hospital for a week. I had investigated places for a week's convalescent care afterwards and Portsdown View was only a 10 minute drive from where my daughter lives. I went to see the place before my operation and was so impressed that I booked a weeks stay after leaving hospital.

When I stayed at Portsdown View I could not fault the staff, accommodation, managers and food provided in the restaurant. The staff were amazing and look after the residents with compassion and nothing is ever too much.

The residents who are there permanently have a lovely environment, are well looked after and are entertained with activities.

I would definitely recommend Portsdown View for a short or long stay.

My family had a long haul holiday and was looking for respite for caring for elderly mother. I chose Portsdown view as previously visited and mother's sister is in full term care. My initial contact with the care home was very positive, excellent communications. A week prior to her arriving we had an assessment review which was detailed and made me fill happy leaving my mother in their care. The accommodation, staff and managers were excellent and she received outstanding care and they provided constant activities to keep her engaged and made sure she felt as she was on holiday. The food standards were excellent, beautiful maintained facilities. I will certainly recommend and will use again. I can't thank the team enough for all they did and in such a positive manner.

My parents came in on respite after my mothers operation. Sadly they didn't mix much but I can't fault the staff. Care was carried out in full but any extra help was hit and miss when it came to exercises and physio. With regard to management, I can only thank the staff member in the bistro and another in the office. Without their help and understanding I don't know what would have happened. Two incredible people!!

This is my first experience of Portsdown Views. My mum is in her first week of respite care there. The management of the whole experience has been brilliant. From the initial phone call I have felt reassured that my mum would be well looked after. The management have given excellent support, which has been echoed by the whole staff. Everyone so welcoming and nurturing.

Friendly caring staff. Very attentive. Five star facilities. Recommend to all.

My mum has spent 2 weeks here in respite care. I have seen more staff than residents and they are all very welcoming, friendly and caring. It is lovely and clean. Residents are well looked after. We had an 85th party for my mum, food was lovely and they made her a birthday cake and bought her flowers which she loved, she has dementia so couldn't remember any of it. The family appreciated all the effort from the staff. So far everything has been positive.

Portsdown View were incredible when my grandma needed respite care urgently. They went above and beyond to help her feel comfortable and made our whole family feel welcome. You are always greeted with a genuine smile. The food is excellent (especially the daily cakes) and there is a massive variety of activities on offer. I felt confident that my grandma was safe and they acted quickly when she needed to go to hospital. We will definitely be returning to Portsdown View for any future care needs.

Well where to start. Not sure if the care home messed up or the hospital but my grandad was dumped off at 8:30am to which no one was accepting responsibility. To my mum's shock she found a picture of my grandad on a social media site (may I add nothing had been signed to say this was allowed), which caused a great upset to the whole family and he would be horrified if he knew. We were told we would be getting apology email - we are still waiting. Data Protection Breech:- I confronted management about the phone calls I was receiving about my grandad as I believed the first point of contact should have been my mum, to which I was told because I'm not POA I shouldn't have been contacted by law and they kept saying they didn't have my number. Very strange. The attention he got from the carers was good and they were the ones who asked how he was when he was admitted to hospital. From management we received no courtesy phone call nothing. The list could go on. Don't waste your hard earned money.

We are non-residents who have been warmly welcomed into Portsdown View. We visit a resident and have very kindly been invited by the events manager to accompany our friend and to participate in a number of different activities within the home, which has been a delight. A member of my family has dementia, who we care for, and accompanies me on our visits so it is lovely that she can join in too. We have been greeted by the manager and kindly shown round the home by the events manager, the facilities are first-class. All staff have been friendly, from the receptionist at arrival to all the carers that we have met, they recognise us and will stop and say hello. The environment is calm, spacious, homely and everything is so well-organised, we appreciate the staff's efforts and attentiveness. We enjoyed a wonderful afternoon tea today, our compliments go to the homes wonderful chef, thank you so much!