Portsdown View

Both of my parents went into Portsdown View in August 2024 after living with me for 18 months and it was the best decision we could have made. The home is lovely, it is always clean and tidy and the surroundings are inviting and relaxing. The food is always excellent and being able to have lunch in the Bistro with Mum feels like our weekly treat. There is always something going on like gentle exercise, trips out, quizzes and crafting. The staff are just lovely and always make us feel welcome when we visit. They genuinely care about the residents and their families and this was demonstrated when my Dad passed away in November and the time leading up to his passing. They could not have been kinder and I feel safe in the knowledge that Mum isn't alone as she has this community supporting her.

The garden centre has incorporated a Christmas exhibition into its display arrangements. It provides a unique exhibition of high quality and related to Christmas. The visit included a refreshment stop for coffee and cake. Transport to the garden centre and return was provided. A particular staff member from the care home ensured a well-organised trip to this unique venue.

Mum's last few weeks before she passed away were handled with care, dignity, compassion, and understanding by all the staff. They were amazing in helping with this sad time. One of the girls stayed all night with Mum to give the family a break. They made Mum's passing a lot easier to deal with in every way—liaising with the funeral company, getting Mum ready, etc. A true and incredible team who have the families grateful thanks for all they did. From the start 15 months ago to the end. The whole experience has been one of care, commitment, dedication, above and beyond, respect, and understanding. A truly fantastic team, who even attended the funeral. Well done and thank you.

I know my sister had mood swings and can be difficult. I feel completely confident in the quality of care she is receiving.

Food was very good and plenty of activities if wanted.

Thank you to the three staff members who collected him from the hospital, and all the other fantastic staff members at Portsdown View.

Since my husband became a resident earlier this year I have been most impressed with the care, respect and ongoing understanding of his health issues the staff have for him. I always feel made most welcome when I visit, with a warm happy atmosphere on entering the building.

All staff seemed happy in their work and were very helpful. We were given a guided tour of the home and found it very interesting and informative. Will be visiting our friend as often as possible.

Very clean and welcoming place. Impressed by reception given from the start to the end. Was attending a cowboy themed event ,really impressed by facilities offered and how happy the residents appeared. Great place.

My parents have recently moved into the care home. We were all made welcome when we visited. The staff go over and above with what they do with the care. Everyone is so kind and friendly. They offer an amazing choice of activities and the food is superb. I would like to thank everyone for their amazing support and kindness.

My mother thoroughly enjoyed her two weeks of convalescence at Portsdown View. The accommodation, food and beverages were first class. The care she received from the absolutely caring and friendly staff throughout the organisation was excellent. Organised trips, hair appointments, manicures and the daily activities that she participated in also made this a memorable stay. Visitors were also very welcome at all times it was a safe environment. Would highly recommend Portsdown View. Thank you for taking such good care of my Mum.

I can only praise the staff for the way they cared for my wife during her respite stay. I was kept informed if there were any issues, mainly medical that needed to be addressed. During my visits to the care home, the staff were very helpful to me, especially to my welfare. Thank you.

I have been as a visitor in other care homes but this surpasses all others. The staff were all very attentive and kind. The facilities were excellent and the many flexible activities were great fun. This would be my first choice should I need to go into a care home permanently. My stay here was for respite care following the death of my husband.

I was happy to leave mum in the care of the Portsdown View care home. I knew she would once again be well looked after. Lovely welcome at reception. All the staff were kind friendly, and ready to stop and chat as they were passing by, making sure if anything was needed. Games and chatting going on in the bistro, and beverages cakes biscuits whenever you wanted. Home from home comforts, in a delightful bright and beautiful setting. This was Mum's 3rd respite stay here, she saw friends she made on her first stay and has made more, and looks forward to her next stay (when we take a holiday) Mum said the food is very good, tasty, and varied. Lovely garden area to have a wonder around. Trips out if you desire to go. Thank you to all the staff at Portsdown View

I love the wide corridors, beautiful rooms and friendly atmosphere. The care my parents get is respectful and friendly. The whole building is clean and well-managed by lovely staff. I feel confident about my parent's care and well-being. I like that hair and nails are provided within the price. The resident and family events are wonderful and a great addition.

All staff have been excellent and their care is really genuine. The whole place is so open and nothing is hidden. The workings of the care home are excellent. Such a warm and friendly place the minute you step inside. The residents are well cared for. As we have spent a lot of time chilling and chatting you can watch the other residents engaging in activities or just be entertained and cared for by the staff. Laughter is plenty in the environment which makes for a pleasant experience for all concerned. We have eaten both in the fine dining and bistro and the food and service is fantastic. Well done to all staff on every level. This new concept in caring is definitely working in this home.

Thank you.

Congratulations on your Casino event raising funds for Dementia Support, all the staff worked incredibly hard and the quality of the food, service, and entertainment was exceptional as always. My mother has now been at the home for seven months and continues to benefit from the fantastic care provided. Despite a few staff changes, the new team members show the same level of care and are clearly passionate about the residents. Mum continues to be stimulated and enjoys the activities, entertainment, and various trips that are regularly arranged. All the staff, including catering, activities, bistro, beauty salon, housekeeping, reception, and the whole care team deliver a great level of care, compassion and understanding. The home is always welcoming to all family members and is a happy vibrant place to visit. Well done and thank you.

My brother was happy with his time at Portsdown View, or as happy as he ever is away from his own home which is the only place which he found comfortable and reassuring. His level of dementia is mild, but he is also quite deaf which makes his condition appear worse. The staff were very helpful, and quickly learned how he likes to be treated and helped, and when he does not! He has always been a private person, so institutional life does not come easy, but despite that, he did find the home comfortable, and he was particularly comfortable with the staff who were - he felt - very kind and understanding of his problems and how best to manage them. Personal problems were well coped with, and they were not treated as trivial as he has experienced in other care homes. He would have been happy to return.

The staff have all been very friendly, helpful and caring.