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Ridgewood Court Residential Care Home

Ridgewood Drive, Pensby, Wirral, Merseyside CH61 8RA
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I cannot express highly enough how wonderful this place is!T B(Daughter of Resident/Service User)
Ridgewood Court Residential Care Home, Wirral
Its facilities match those of a 5-star hotel with beautiful roomsT B(Daughter of Resident/Service User)
Ridgewood Court Residential Care Home, Wirral
Ridgewood Court Residential Care Home, Wirral

Ridgewood Court is a modern care home offering residential, dementia and respite care. Bedrooms are spacious and beautifully decorated with walk-in wet rooms, and the home features stunning communal spaces.

The team follows Sanctuary Care’s Enriching Lives framework, based on six senses that promote happiness and fulfilment - security, belonging, continuity, purpose, achievement and significance. Residents are actively involved in home life, from choosing what to grow in the garden allotment...  

Care Provided by Ridgewood Court Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,548From £1,548

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1548 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Ridgewood Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Aimie Heller(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Ridgewood Court Residential Care Home Reviews (75)

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9.7

Ridgewood Court Residential Care Home has a Review Score of 9.7 (9.686) out of 10, based on 16 reviews in the last 2 years. Over all time Ridgewood Court Residential Care Home has 75 reviews.

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Review from C B (Stepson of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience
Ridgewood Court Residential Care Home is a great place to put your family member in, they will be a great help in taking care of you and treated very well for your care needs.

The staff and duty manager are brilliant staff and manage residents and visitors, keep up the good work and thanks for looking after my stepmum.

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Review from Dennis V (Son of Resident) published on 17 January 2024 Submitted via Website
Overall Experience

My mother, who suffers from dementia, has been in Ridgewood Court for some months, as a respite user and now as a permanent resident. The home was welcoming from the start, with friendly, unflappable staff and management. Physically, it's clean and bright and my mother is currently looking physically very well indeed: clearly well-fed, properly medicated, clean and happy. My parents wanted to stay in the Wirral but we are a distributed family (I live 200 miles away) and Ridgewood staff have stepped up with support for hospital visits with great good humour and aplomb. The whole ambience of Ridgewood Court is professional, calm and congenial. I find it very reassuring and can't thank the staff enough.

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Review from Jodi J (Friend of Resident) published on 9 January 2024 Submitted via Website
Overall Experience

We visited a family friend at Ridgewood this December. Warm welcome, very polite staff. The home is very clean and well-presented with modern decor. We sat in a lounge overlooking the garden which was lovely. I look forward to my next visit.

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Review from T T (Son of Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience
The overall standard of the care, both staff responses and practical support, is excellent. Nothing is too much trouble for the residents, nor for the families. The management are always willing to listen to us and offer solutions to issues. We would, however, like quite a bit more planned activities on a regular basis. This was one of the reasons we were drawn to Ridgewood Court.

I do appreciate there have been some problems getting an activities coordinator, but feel this does need prioritising.

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Review from K M (Son of Resident) published on 11 April 2023 Submitted via Website
Overall Experience

My father has been a resident at Ridgewood Court since December 2022, as a family it was a painstaking task visiting homes to place our precious father. The moment we walked through the door, unannounced, our decision was made. The home was immaculately clean, residents and staff laughed and joked, it was clear to see that the relationships were genuine. The atmosphere was friendly and homely. The home manager made the initial and transitional process a whole lot easier for us, and it is clear to see she leads her team by example. I can not thank each and every member of staff enough. My dad is well cared for, has gained weight, and we are able to sleep at night, knowing that he is safe, well and most importantly happy. Thank you team Ridgewood, you are angels that walk this earth.

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Review from Karen B (Daughter of Resident) published on 20 March 2023 Submitted via Website
Overall Experience
Our dad was at Ridgewood Court as he had dementia. Although the staff generally were lovely I feel that our dad was treated very badly by the management. He was accused of pushing somebody over although no proof was ever given to us. The management on three occasions tried to dump him in A and E and leave him there. The paramedics refused to take him as there was nothing wrong with him. He was kept up all night waiting for an ambulance.
He was a beautiful man and did not deserve this treatment. I will never forgive those in management as my dad was given notice to quit and we have no choice but to take him elsewhere. We couldn’t take him to a place of our choice as they wanted my dad to leave immediately.

His dementia then worsened dramatically as we knew it would. He died less than 3 months later.

Reply from Charlotte Cuddy, Home Manager at Ridgewood Court Residential Care Home
Firstly we are really sorry to hear about the loss of your dad and we would just like to reassure you that unfortunately, the decision to serve notice to your father in September 2022 was a last resort.

As discussed previously with you, your father was assessed in May 2022 due to a significant...  

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Review from Philip H (Son of Resident) published on 3 March 2023 Submitted via Postal Card
Overall Experience

All the facilities in this care home are excellent, this being a purpose-built home and not a converted house. All the staff took time to reassure and comfort my mum when she first moved in and was upset and confused. She has now settled in and is a lot calmer and now feels part of this community. I now have peace of mind knowing my mum is being looked after 24/7.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for taking the time to review our home, it is so appreciated. It's wonderful to hear how settled and happy your mum is with us at Ridgewood Court.

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Review from Mark L (Son of Resident) published on 24 January 2023 Submitted via Website
Overall Experience
Mum lived at Ridgewood Court for the final few years of her life and passed away on October 31st.
These were very happy years during which she - and our family - received outstanding care and love from the manager and her wonderful team.

We loved our mum so much and I truly believe the team at Ridgewood Court did too. We are incredibly grateful for everything they did for our lovely mum and cannot recommend them highly enough.

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Review from R M (Daughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience
The friendly and relaxed atmosphere at Ridgewood Court creates an environment for residents to feel comfortable in and it's lovely to see staff and residents, and the families of residents, all getting along so well together.

The staff are very kind and go above and beyond to help residents with both their physical and emotional needs. They take great care to assist residents individually with their likes or dislikes and hobbies or interests. I am glad I chose Ridgewood Court for my mum.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for such a wonderful review for our home and team at Ridgewood Court. It is so appreciated. Best wishes.

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Review from R B (Wife of Resident) published on 16 September 2022 Submitted via Postal Card
Overall Experience

A carefully designed building os a great asset but is nothing if not staffed well. This home has an excellent and caring management team whose prime purpose is to make residents feel at home. This influences all the staff, receptionists, team leaders, care workers, cleaning, catering, maintenance and activity coordinator. All are professional but also have shown friendliness, kindness and thoughtfulness to my husband. they have made me feel very welcome as I have spent much time here supporting my husband.

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Review from Pamela C (Daughter of Resident) published on 11 March 2022 Submitted via Postal Card
Overall Experience

The care for my mum has been brilliant. All staff, (carers, domestic) always stop and say hello to Mum and have a little conversation. The cares are very kind and treat Mum in a lovely, caring way, as if it was their own Mum and give her dignity and respect. The rooms are kept clean and homely - so overall, very good. Residents also get good food and try and cater to individual needs.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for taking the time to review our home; it is wonderful to hear how pleased you are with the care your mum receives at Ridgewood Court. Best wishes.

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Review from Helen R (Granddaughter of Resident) published on 22 February 2022 Submitted via Website
Overall Experience
Our much-loved Grandma lived here for two years before passing peacefully this month. We couldn’t say enough positive things about Ridgewood - the team is amazingly caring to not just the residents, but to their loved ones too. Our Grandma was treated with professionalism, care and dignity throughout, and we were always sure she was in a safe, clean, comfortable and loving environment.
From offering her, her favourite food (mussels) to finding the time to play chess with her - we couldn’t have asked for a better place for her.
We have direct experience of many other homes, and without doubt, this surpasses them.

Thank you all for everything you did.

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Review from D J (Daughter of Resident) published on 15 February 2022 Submitted via Website
Overall Experience
My mother is currently a resident at Ridgewood Court Care Home. It was such a difficult decision for me and my family to make, to hand over the care of our precious mum. I can not recommend the home enough, she is showered with tender love and care on a daily basis, in a beautiful and homely environment. The care is truly person-centered, and the level of dedication from the manager and her team is outstanding.
We simply cannot thank the home enough.

The food is delicious with plenty of choice. The home is immaculately clean and well maintained. From the bottom of our hearts thank you team Ridgewood.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for taking the time to review our home - it is wonderful to hear how happy you are with the care and love your mother receives from our dedicated team. Your kind words will mean so much - thank you. Best wishes.

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Review from Mark J (Son of Resident) published on 9 November 2021 Submitted via Postal Card
Overall Experience
My dad seems to be very happy while he stays at Ridgewood Court.
He says that the staff are all very good, the good is lovely and his room is comfortable.
When we collect him from his stay the staff are so friendly and we know that we would be comfortable in arranging respite care for him again in the not too distant future.

Thank you to all the staff that care for my dad.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for taking the time to review our home and for your kind words about our team. It is wonderful to hear that your dad enjoyed his respite care break with us at Ridgewood Court and we really do look forward to welcoming him again sometime soon. Best wishes.

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Review from E R (Friend of Resident) published on 19 October 2021 Submitted via Postal Card
Overall Experience

My friend is very happy in this home and has her needs met and is well provided for. Staff are caring and attentive. The care is generally very good although from a resident's point of view there is room for improvement in some areas. I am always disappointed when I arrive to visit, as I remember how well the grounds outside were laid out and now they just get 'maintained'. It would be more pleasant to see it cared for too.

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Review from Andrew S (Son of Resident) published on 30 July 2021 Submitted via Website
Overall Experience

Mum spent the last 3 years at Ridgewood Court when she needed more help than her family could provide. Mum passed recently, during her stay and towards the end, she was treated with care and dignity by Ridgewood care staff members, all her wishes were complied with by staff. Mum's funeral was well attended by staff to which family and friends were warmed by the caring nature of staff.

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Review from Lisa B (Daughter of Resident) published on 14 July 2021 Submitted via Website
Overall Experience
Thank you to the manager and her team for looking after my lovely dad during the last phase of his life. He loved living at Ridgewood where he felt safe, secure, loved, treated with dignity and well looked after.
Ridgewood is a beautiful home, not just in terms of bricks and mortar and facilities, but more importantly in terms of the quality of care and love given by every single person working within the home. As soon as you walk in you can feel the loving, friendly atmosphere which is so very special.
I feel so lucky that dad was able to call Ridgewood his home - so many other places I visited in my search for the right home were soul-destroying. Everyone is fantastic and the support that I have had during this awful pandemic has been wonderful. It has been exceptionally challenging but everyone has worked tirelessly to ensure the comfort, well being and safety of residents.

I cannot thank you enough - you have all been wonderful.

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Review from C M (Daughter of Resident) published on 12 July 2021 Submitted via Website
Overall Experience

I cannot speak highly enough about the exceptional care received by our father during the last ten months. The pandemic made visiting difficult, but we were well informed about his care and the team made great efforts to ensure we could see him as often as was practicable. Unfortunately, he passed away recently but the compassion and empathy of the staff were exemplary. The staff have truly put the real meaning of care into their daily practice and we are so lucky that we entrusted the care of our precious dad to such a great team of people.

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Review from Chris M (Friend of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

My friend arrived at Ridgewood Court on 7th August 2020, who wasn't in the best of health. After a couple of months with the great support of the staff, she has settled in and is enjoying the care and love that all the staff provide. It has been difficult throughout the year with Covid, but at no time have the staff failed to give 100% to the residents and families, always lovely on the phone and a face to face visit. The manager has been very supportive to me with a few problems I had over the last few months, to which I am grateful.

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Review from Fiona J (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card
Overall Experience
Ridgewood Court is absolutely brilliant. The care and support is exceptional. The manager and the management team are truly amazing, as are all of their fantastic staff. We feel so very lucky to have Mum in such a wonderful place. They are all very helpful, very kind and incredibly caring. They are an extension of our family. We feel truly blessed to be a part of the Ridgewood family.
The rooms are beautiful with an en-suite wet room. There are additional bathrooms if preferred. It is very bright, pleasant and immaculately clean. There are lots of activities to do. These are great fun and very enjoyable and popular. The residents love them. The food is gorgeous. The head chef and his team take real pride in their work. They make delicious meals for the residents to enjoy.

Team Ridgewood, you are the very best that there is. We wish that we could give you all a medal for services above and beyond the call of duty, for a job more than well done. A truly heartfelt thank you. You have everything to be proud of. We love you all.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for such a wonderful review, it really is appreciated and your feedback is truly invaluable to our team and to our potential residents and their loved ones. Thank you, Best wishes, Fae.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 February 2021
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 24 Nov 2025

    When Geoff arrived at Ridgewood Court Residential Care Home in Pensby, it was meant to be a short respite care stay to regain his strength after a spell in hospital....

  • 17 Nov 2025

    The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...

Upcoming Events

There are no upcoming events for Ridgewood Court Residential Care Home.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Ridgewood Court Residential Care Home.

Meet the Team (5)

Aimie Heller
Aimie HellerJob Title:Deputy ManagerJoined: 2018

Aimie joined the team at the very beginning as a team leader and has worked her way up to Deputy Manager. Aimie brings happiness and joy to the residents' lives and has always got a smile on her face.

“I am a people person and like to make a difference and enrich the lives of our residents and staff," she says.

Anna Kinseley
Anna KinseleyJob Title:ReceptionistJoined: 2021

Anna loves Ridgewood Court, as does her gorgeous Border Collie Eddie, who comes to work with her every Thursday, much to the joy of the residents who adore spending time with him.

Being in reception is the main focal point of the home, therefore I see a lot of people coming and going throughout the day. Residents and their families are a big part of why I still enjoy doing what I do.

I love being able to help everyone, from my fellow colleagues in-house, to being able to help colleagues within Sanctuary Care via the phone or email.

Wayne Armstrong
Wayne ArmstrongJob Title:Housekeeping AssistantJoined: 2022

I like helping the residents and making sure their rooms are clean and tidy and that the care home feels homely.

Keith Roberts
Keith RobertsJob Title:Maintenance OperativeJoined: 2023

I love the home’s atmosphere, the residents, the staff and the general ambience of the building.

Heidi Ball
Heidi BallJob Title:Team LeaderJoined: 2022

I love that every day is different.

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