Ridgewood Court Residential Care Home

Ridgewood Drive, Pensby, Wirral CH61 8RA
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9.9 68 Reviews
  • Ridgewood Court Residential Care Home, Wirral
Ridgewood Court is a modern home where the dedicated team provides high-quality residential, dementia care and respite care breaks.

With beautifully decorated, spacious bedrooms and walk-in wet rooms, there are so many fabulous spaces for the residents to enjoy.

But it’s the team which makes this home, run by not-for-profit provider Sanctuary Care, really special. They are passionate about Sanctuary Care’s vision of Enriching Lives, based on the six senses people need to feel happy and fulfilled – a sense of security, belonging, continuity, purpose, achievement and significance.

Residents are actively involved in how the home is run, including deciding what fruit and vegetables to plant in their miniature allotment plot in the garden. They love to grow their own and pick the produce, which the chef uses in the kitchen. Some of the residents help to look after the home’s chickens, the eggs again being used in the kitchen.

The home has its own Resident Ambassadors, who do everything from interviewing potential staff to providing feedback on everything from the activities to the menu.

Animals are a special part of the home. As well as chickens, there is an aviary in the garden, built especially for one of the residents, who didn’t want to leave her birds behind when she moved in. There are also guinea pigs and regular visitor, dog Eddie.

Ridgewood Court is a stunning modern home, with a cinema room, with a popcorn machine and even a sweet trolley. They also enjoy lots of other activities, from gentle exercise sessions and music, to cheese and wine evenings. There is also a hair and beauty salon, a vintage tea room, a garden room and beautifully furnished lounge and dining rooms, where residents enjoy delicious home-cooking.

The gardens, which also have raised planters, are surrounded by wheelchair-friendly pathways.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1410
  • RESPITE Self-Funded Residential Care: from £1410

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1410 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Ridgewood Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sam Armstrong (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Ridgewood Court Residential Care Home Reviews (68)

9.9

Ridgewood Court Residential Care Home has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years.
Over all time Ridgewood Court Residential Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Ridgewood Court Residential Care Home
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Total of 68, showing 61-68
Review from Maria K (Niece of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way home is run. All the staff is very caring. My Aunt is very happy in her new home. Rooms are all lovely and kept so clean. Any spills are cleaned up straight away and it never smells.
Reply from Ruth Brown, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your review of High Peak, we are pleased to hear you are happy with your aunt's care from our dedicated team.

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Review from S L (Daughter-in-law of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home and environment, residents very well cared for. Excellent facilities.
Reply from Ruth Brown, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your review of Ridgewood Court, this is wonderful to hear.

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Review from Lynne M (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very well cared for by the excellent staff. A warm welcome whenever family or friends visit.
Home always clean and fresh.
Excellent laundry service. Chef and staff make great efforts to suit a very "picky" eater.
Reply from Fae Doherty, Marketing Officer at Ridgewood Court Residential Care Home

Dear Lynne, thank you for your lovely feedback. It is wonderful to hear how happy you are with the care provided at Ridgewood Court and that we meet your mother's needs. I will be sure to pass your kind words onto the manager and the team. Best wishes.

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Review from K P (Son of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care taken to my mother (99 years old)
good people are the strength of all companies.
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Review from Hilary M (Niece of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle seemed very happy with all the facilities and staff. He was full of praise.
I thought it had a lovely atmosphere and the staff had a good rapport with the residents.
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Review from C W (Friend of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even before it opened in Spring 2018, the location, design and facilities made me think it could be ideal for a friend and contacted her son to make further enquiries. We were very impressed on our visit during their 'open day'. The resident has settled in well and is really content. Rooms, facilities,
meals, cleanliness are very high standards, and more importantly, the management and staff show great dignity and respect to all the residents. I rate 'Ridgewood Court' 5 stars.
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Review from T B (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express highly enough how wonderful this place is! Its facilities match those of a 5-star hotel with beautiful rooms and superb food served in a lovely dining room with linen tablecloths and napkins, china and glassware. The staff have been handpicked for their caring attitude and this is obvious
to everyone who visits. I cannot suggest a single thing which would improve things - everything is spot on and I feel so very fortunate to have my much -loved mother in the best possible environment she could be in. Thank you.
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Review from Gail M (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was at the care home on 3 May 2018 and had a really lovely afternoon. The singing was fab and my dad really loved it.
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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Ridgewood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Ridgewood Court Residential Care Home is calculated as follows: ( (157 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 175 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridgewood Court Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (5)

Aimie

Aimie Heller

Job Title: Deputy Manager Joined: 2018

Aimie joined the team at the very beginning as a team leader and has worked her way up to Deputy Manager. Aimie brings happiness and joy to the residents' lives and has always got a smile on her face.


“I am a people person and like to make a difference and enrich the lives of our residents and staff," she says.

Anna

Anna Kinseley

Job Title: Receptionist Joined: 2021

Anna loves Ridgewood Court, as does her gorgeous Border Collie Eddie, who comes to work with her every Thursday, much to the joy of the residents who adore spending time with him.


Being in reception is the main focal point of the home, therefore I see a lot of people coming and going throughout the day. Residents and their families are a big part of why I still enjoy doing what I do.


I love being able to help everyone, from my fellow colleagues in-house, to being able to help colleagues within Sanctuary Care via the phone or email.

Wayne

Wayne Armstrong

Job Title: Housekeeping Assistant Joined: 2022

I like helping the residents and making sure their rooms are clean and tidy and that the care home feels homely.

Keith

Keith Roberts

Job Title: Maintenance Operative Joined: 2023

I love the home’s atmosphere, the residents, the staff and the general ambience of the building.

Heidi

Heidi Ball

Job Title: Team Leader Joined: 2022

I love that every day is different.

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