Ridgewood Court Residential Care Home

Ridgewood Drive, Pensby, Wirral CH61 8RA
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9.9 68 Reviews
  • Ridgewood Court Residential Care Home, Wirral
Ridgewood Court is a modern home where the dedicated team provides high-quality residential, dementia care and respite care breaks.

With beautifully decorated, spacious bedrooms and walk-in wet rooms, there are so many fabulous spaces for the residents to enjoy.

But it’s the team which makes this home, run by not-for-profit provider Sanctuary Care, really special. They are passionate about Sanctuary Care’s vision of Enriching Lives, based on the six senses people need to feel happy and fulfilled – a sense of security, belonging, continuity, purpose, achievement and significance.

Residents are actively involved in how the home is run, including deciding what fruit and vegetables to plant in their miniature allotment plot in the garden. They love to grow their own and pick the produce, which the chef uses in the kitchen. Some of the residents help to look after the home’s chickens, the eggs again being used in the kitchen.

The home has its own Resident Ambassadors, who do everything from interviewing potential staff to providing feedback on everything from the activities to the menu.

Animals are a special part of the home. As well as chickens, there is an aviary in the garden, built especially for one of the residents, who didn’t want to leave her birds behind when she moved in. There are also guinea pigs and regular visitor, dog Eddie.

Ridgewood Court is a stunning modern home, with a cinema room, with a popcorn machine and even a sweet trolley. They also enjoy lots of other activities, from gentle exercise sessions and music, to cheese and wine evenings. There is also a hair and beauty salon, a vintage tea room, a garden room and beautifully furnished lounge and dining rooms, where residents enjoy delicious home-cooking.

The gardens, which also have raised planters, are surrounded by wheelchair-friendly pathways.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1410
  • RESPITE Self-Funded Residential Care: from £1410

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1410 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Ridgewood Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sam Armstrong (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Ridgewood Court Residential Care Home Reviews (68)

9.9

Ridgewood Court Residential Care Home has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years.
Over all time Ridgewood Court Residential Care Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ridgewood Court Residential Care Home
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Total of 68, showing 41-60
Review from Audrey O (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff for their kindness and compassion during this very unfortunate time. I appreciated the regular updates from the care home manager. When I phoned I was given any updates I required and also appreciated the information given from the GP who was wonderful.
My mother has been
a resident here since the home opened, I can only say it has gone from strength to strength due to the excellent staff lead by the manager. Thank you all.
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Review from Patricia I (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is a shy and timid little lady and was very apprehensive when she was admitted. She was made to feel so welcome by all the staff and to our surprise, settled in quickly. She loved 'her' room and was able to have all the things around her that made her feel comfortable. Her room was kept clean and
pleasant, just as Mum liked things. She was so comfortable with staff that she allowed them to assist with her personal hygiene! Staff have kept us very much aware of any health issues arising and were quick to deal with any problems. The staff are friendly, caring and compassionate. The home is beautifully appointed and we feel very lucky to have found such an excellent care home. Thank you to EVERYONE for caring at this extremely difficult time.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home and team - they will really be appreciated, especially during this time. Best wishes, Fae.

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Review from Nicola W (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my Dad here from another care home late last year and it’s the best decision we have made. All of the staff are friendly, caring and thorough and the standards of care have been brilliant.
Despite the insane situation we have all been in recently, Ridgewood have given their all into looking
after their residents. It’s been heartbreaking to not be able to visit my Dad as we are very close, but I take comfort in knowing that he is being cared for every day by the lovely team who are sacrificing a lot for our family and other residents.
A heartfelt thank you to each and every one of you at Ridgewood, thank you for keeping my Dad as safe and as loved as possible, we are so grateful.
If you are considering this care home, rest assured it is one of the best. I’d highly recommend speaking with them and visiting - it’s clean, bright and run with efficiency.
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Review from Dave L (Son of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful staff have kept my Mum safe, happy and well-fed during this dreadful time. They have all gone above and beyond their normal duties. We as a family cannot thank them enough. God bless you all.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such kind words about our home, our team will really appreciate it. Best wishes, Fae

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Review from Kate T (Granddaughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother is being wonderfully cared for by the amazing team in what are such difficult circumstances for everyone. Thank you to everyone at the home for working so very hard to keep everyone safe.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for taking the time to review our home and for your kind words. Best wishes, Fae

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Review from Michael G (Son of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At such a difficult time the care shown by the staff at Ridgewood has been of the highest standard. My family appreciate the efforts made to protect and keep safe the residents, and staff.
The manager has endeavoured to keep us informed throughout the periods of lockdown at what was a particularly
tragic time.
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Review from Helen H (Daughter of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved to Ridgewood Court after a few weeks in respite care and the staff have helped him settle in very well. It is a very welcoming place to visit.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home, we hope your father continues to enjoy his time with us. If there is anything we can do please speak to the Home Manager, her door is always open for you. Best wishes.

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Review from T B (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident since July 2019. There have been a few initial problems with her settling in, but overall, everyone goes through this. As a family, we are very happy with how the home is run. The majority of the staff are excellent, with the minority improving. Continual improvement is in
evidence. Activities needed to improve, and the signs are very positive.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our home, the team will be thrilled to hear your kind words. Best wishes, Fae.

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Review from D W (Husband of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Initially seemed to be ideal, friendly staff, nice ensuite bedroom, satisfactory food, a good range of entertainments. However, security and attention to details are a problem, although understandable, eg. bedrooms open to all residents, hence things going missing or mysteriously appearing. Insufficient
care is taken when dressing the resident. Complaints noted and hopefully will be acted on. Early days yet and hopefully things will settle down long-term.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your review and kind words about our home. I will be sure to pass your feedback onto the home but please know that Katie's door is open for you whenever you need to chat about anything. Many Thanks, Fae.

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Review from Jan T (Sister of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Ridgewood Court Residential Care Home is excellent. It is a lovely care home. The staff are caring.
The first time when I went, I was blown away. I am so glad my brother is in the care home. He has settled in lovely.
It's a joy to visit my brother in such a lovely place.
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Review from Stephen W (Son of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very hard working and pleasant staff try to make the residents as comfortable as possible. The property is very bright and gives an airy feel. Sometimes things aren't right, (especially on the dementia floor which my mum is on), but I'm not sure that they can be improved on, as it's the nature of the
residents' illness that causes most of the problems.
Updates could be given to relatives a bit more frequently.
Would like residents to be taken out regularly.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words about our team and home, and thank you for your feedback. I will be sure to pass this onto Katie and the team. Best wishes, Fae.

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Review from Lynda F (Daughter of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
When my dad went into Ridgewood Court, of course, we were worried that he might not settle. But with the care, love and nurture of this fantastic team, we could not have asked for more. Both male and female staff members went above and beyond there call of duty, and it is them that carried the smooth
running of the home.
The leadership of the manager was not the most pro-active, but this has been rectified with a new leader who I cannot fault.
Dad was happy, cared for and loved and if his circumstances had not changed I would not have even considered a move to another home, but he now requires EMI nursing care and a more 1-1, so it was with a sad heart that we had to re-locate dad.
I would 100% recommend this wonderful care home.
A big thank you to you all.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such kind words about our home. Whilst I am very sorry to hear that you have had to move your father, it is wonderful to hear how well his time with us went. I will be sure to pass your feedback onto Katie and the team; they'll really appreciate it. Best wishes, Fae.

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Review from Clare B (Daughter of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we would like to acknowledge the wonderful care and attention to our father. You all show such compassion and commitment to the provision of quality care, particularly at times when he can be more challenging and difficult when he is agitated and unsettled. You all seem so professional
in your handling of these situations using talking therapies to help him relax.
We would like to mention the welcoming staff at the door and the carers and seniors who work on the first floor where my Dad is, we very much appreciate you all including the activities co-ordination. Well done to you all.
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for such lovely feedback Clare. It is wonderful to hear how pleased you are with our home and the care we provide. I will be sure to pass this onto the home manager and the team. Best wishes.

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Review from Vera W (Sister of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister became a resident at Ridgewood Court in April 2019. Previously she had been looked after for 2 years by the family but we could cope no longer. She has settled happily in her new home, is eating properly, sleeps well and greets her visitors with a smile and rarely complains. She spends a lot
of time socialising in the lounge, goes to singing in the local Church most weeks but I think she would enjoy more of the activities provided if only she could remember to go!
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Review from G M (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and helpful. If I ask questions about my mum, they are aware of how she is, where she is etc. Not always the case in other nursing homes.
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Review from M M (Regular Volunteer) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a regular visitor at Ridgewood Court for many months. From my first visit, I have always been welcomed with a friendly face. The home is absolutely beautiful (more like a hotel), staff always available and residents happy and obviously well cared for.
I have visited a few nursing/residential
homes in my capacity as a volunteer/befriender and Ridgewood is definitely top of the list!
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Review from Mary L (Granddaughter of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is always extremely helpful and friendly. All members of staff are professional with their work. The building is clean and welcoming, very homely.
Reply from Kate Yates, PR Officer at Ridgewood Court Residential Care Home

Thank you for your lovely comments Mary. We shall be sure to pass these on to the manager and his team at Ridgewood Court. Warmest wishes.

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Review from Gill J (Niece of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has recently moved to Ridgewood Court. She is receiving very good care and is happy. Staff are friendly and helpful. Nothing is too much trouble. Thank you!
Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Dear Gill, thank you for such a lovely review. I will be sure to pass this onto the manager and the team. Best wishes, Fae

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Review from L B (Husband of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, I am very satisfied with Ridgewood Court. On very many occasions, at various times of day when I arrive, there are 4 or 5 carers sitting around a table whilst a number of residents are sitting on their own, staring into space. I feel sure that some of those residents would benefit from the
stimulation of a conversation with one of the carers.
Reply from Fae Doherty, Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind words and feedback. I will be sure to pass this onto the manager and the team; his door is always open if you ever have any further feedback. Best wishes,

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Review from Beverley M (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Ridgewood extremely satisfactory. The care staff are extremely pleasant and friendly and provide top quality care. Likewise, reception staff are very helpful and welcoming and any issue/request is dealt with efficiently and in a very friendly way. As a relative, I feel I can approach them
about anything.
Reply from Ruth Brown, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you for your kind comments about Ridgewood Court and we are so pleased to hear you're happy with the care and find the staff friendly and approachable.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Ridgewood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Ridgewood Court Residential Care Home is calculated as follows: ( (157 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 175 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridgewood Court Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (5)

Aimie

Aimie Heller

Job Title: Deputy Manager Joined: 2018

Aimie joined the team at the very beginning as a team leader and has worked her way up to Deputy Manager. Aimie brings happiness and joy to the residents' lives and has always got a smile on her face.


“I am a people person and like to make a difference and enrich the lives of our residents and staff," she says.

Anna

Anna Kinseley

Job Title: Receptionist Joined: 2021

Anna loves Ridgewood Court, as does her gorgeous Border Collie Eddie, who comes to work with her every Thursday, much to the joy of the residents who adore spending time with him.


Being in reception is the main focal point of the home, therefore I see a lot of people coming and going throughout the day. Residents and their families are a big part of why I still enjoy doing what I do.


I love being able to help everyone, from my fellow colleagues in-house, to being able to help colleagues within Sanctuary Care via the phone or email.

Wayne

Wayne Armstrong

Job Title: Housekeeping Assistant Joined: 2022

I like helping the residents and making sure their rooms are clean and tidy and that the care home feels homely.

Keith

Keith Roberts

Job Title: Maintenance Operative Joined: 2023

I love the home’s atmosphere, the residents, the staff and the general ambience of the building.

Heidi

Heidi Ball

Job Title: Team Leader Joined: 2022

I love that every day is different.

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