St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 110 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

These prices are only a guideline, please contact St Ives House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Cotton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 53+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.

Parking

  • Ample parking at the onsite car park.

St Ives House Reviews (110)

9.8

St Ives House has a Review Score of 9.8 (9.788) out of 10, based on 29 reviews in the last 2 years.
Over all time St Ives House has 110 reviews.

Overall Experience
  • 99
  • 11
  • 0
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Date Published
  • 110
  • 10
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  • 28
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Reviewer Connection to St Ives House
  • 43
  • 12
  • 8
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
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Total of 110, showing 41-60
Review from D B (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother spent nearly two years at St Ives, where the wonderful staff and management cared for her with the dreadful effect of Dementia and Alzheimer's, making their work even more difficult. At the end, the staff were all extremely thoughtful to Mum and her two boys through very difficult times.
We could not have wanted anything better for Mum throughout her stay at St Ives.
Reply from Simon Bird, Chief Executive at St Ives House

I am sorry to hear of your mother's passing. I am extremely grateful that you have taken the time to review St Ives House. I will pass on your wonderful feedback to all the team. Wishing you all the very best.

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Review from Carol L (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been happy residents of St Ives for some years now, and when my uncle's care home closed during the pandemic, we had no hesitation in bringing him to St Ives. It is light and airy, with very dedicated staff who underpin the warm ambience of the home and provide great care with respect
and dignity. It is well-managed, and communication with families is excellent. Any problems we have had have been resolved swiftly and efficiently. I feel that my relatives are completely safe in their hands and their care and happiness are central to everything they do. Great people!
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review; it is so pleasing to read, and I will be sure to pass it on to the team at St Ives.
All the best.

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Review from R F (Relative of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly this review is based on a short time as our relative's health deteriorated quite quickly. However, the care she received was excellent in every way. It was such a pity that she was not well enough to partake in all the cavities that this lovely care home offers.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for taking the time to leave a review. It really does mean a lot to the team. Wishing you all the best.

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Review from L L (Resident) assisted by family/friend published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came in for respite for two weeks due to my health and mental health being very low. St Ives House helped me a lot in socialising with other people, which in turn, helped me to begin to feel a bit better, more like my old self. My eating improved the second week, and having staff just being there
was just what I needed.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review. I am so pleased to hear how happy you are following your stay with us; wishing you all the very best.

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Review from James H (Son of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really well cared for at St Ives. The staff are caring and provide truly personal support. The food is very nice, and Mum has put on weight since moving in. I would highly recommend St Ives, as Mum feels safe, secure and very well cared for.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review. I am so pleased to read how happy you are with mums care at St Ives House. I'll be sure to pass on your feedback to all the team. Many thanks.

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Review from Bruce P (Husband of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support offered by everyone are superb. I was struggling to keep my wife at home, and in the end, I could not cope. I looked at various homes, and the professionalism of the staff stood out above others; their training and care are first-class, which means my wife is safe and being cared
for in a far better way than I could.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review, it means so much to all the team. Wishing you all the best.

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Review from W F (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Ives has been fantastic for my mother.
She moved in from the hospital in the middle of lockdown. They took great care and were responsive and thoughtful throughout taking great care and attention in all aspects.
The staff are really incredible and instrumental in making this a superb home. They
are a team who works together and cares about all of the residents. Unlike many care homes, the staff stay here. They go above and beyond to care for the residents and are truly marvellous. They hosted an amazing Jubilee party, and once again, all the staff go above and beyond and made a tremendous effort. This really is home from home. I would not hesitate to recommend this care home. Such an important decision, and this home ticks all the boxes. A great home with a loyal and caring staff team.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your kind words; it means a huge amount to all the team at St Ives House. I am delighted that you also enjoyed the Jubilee celebrations. Wishing you all the best.

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Review from Andrew L (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent ten months in St Ives House, and although this wasn't her 1st choice because she wanted to be closer to Ferndown, as it turned out, the care she received was outstanding. There was always excellent communication with myself and the staff, and this was so important as I was over 200 miles
away and only able to visit monthly. Initially, Mum found it very difficult adjusting to life in care, but the staff always acted with professionalism and compassion; their good humour and friendly nature were evident in how quickly Mum became comfortable in her new surroundings. I was always kept informed of any changes in her health and attitude, and the staff couldn't have been more helpful when my father was hospitalised through illness and was able to take Mum to visit him. St Ives House is set in beautiful surroundings, extremely well-maintained with first-rate professional staff; thank you all very much.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for leaving us a review; it is greatly appreciated. I am so pleased to read that mum has now settled into St Ives House. Wishing you the very best.

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Review from Catherine T (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has just spent her last 2-months in St Ives House. The care she received has been absolutely first-rate. Having professional experience in care homes, I was apprehensive that the care would be adequate - in fact, it far surpassed expectations. At all times, communication was excellent, and staff
were always competent, compassionate and sensible, calling health services appropriately and keeping us informed. Alzheimer’s left Mum confused and cross. The staff cared for her with good humour and professionalism throughout - seeing and cherishing her character underneath. Her death could not have been more peaceful, and the family better cared for. Our father always felt guilty that he could no longer care for her, but he is hugely comforted knowing how expertly she was cared for at all times to the end. We cannot thank you all enough.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for taking the time to leave St Ives House a review. I am so sorry to hear of mums passing.
I am so pleased to hear that you were all well looked after. I will be sure to pass on your amazing comments to the team.

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Review from D B (Daughter-in-law of Resident) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst my mother-in-law was at St Ives, she had the best of care from the staff. I would recommend this beautiful place to anyone thinking of care for themselves or a member of the family.
My mother-in-law was treated with the utmost dignity right to the end of her journey. The staff were very good
to her, and I know that she enjoyed a joke with them, especially a member of staff, whom she was very fond of.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for leaving us such a wonderful review; it really does mean the world to all the team.

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Review from Ivan B (Son of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the care my mother received whilst with St Ives.
The staff are second to none.
They treated her with dignity and compassion.
Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for taking the time to leave us a review. Your comments mean the world to all the team at St Ives House. Wishing you all the best.

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Review from Brenda R (Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have stayed here before on two occasions, and I want to be honest here as I love St Ives House, but I found this visit that some things had changed! Due to Covid and recruitment difficulties, so shortage of staff, I found the button call response slow, noticed no steam cleaning as was done before,
especially needed with Covid about. I had some nice meals and some not so nice, and twice I didn't get breakfast, but I love the people and the place, so would come again.
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Review from Clare M (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to say a very big thank you to all the staff at St Ives House. Nobody wants to think the day may come that you are unable to look after your own parents, but sometimes, life makes things way too complicated. Anyone, please be assured, if you think your mum, dad,
member of your family or friend needs some extra help if only for a short time, I can't think of a lovelier place. I would recommend it to anyone. PS. Dad admits he ate too much and will have to go on a diet!
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Review from C P (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really impressed with St Ives House. My mother had really bad sciatica, and I was able to meet the home manager and arrange urgent respite care in 24-hours. The room and surroundings were clean, comfortable and homely. My mother was treated with kindness, and when I visited, the carers were friendly
and helpful. My mother was given the confidence to go home again.
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Review from R C (Husband of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was only there for 16-days, and she was very well looked after. The staff were very helpful and considerate - wonderful.
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Review from Sandy H (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum owned a residential home for many years, so this was always going to be tricky, but after speaking with one lady, we decided this was the right home for Mum. I honestly cannot thank the staff enough, they cared for my lovely Mum unconditionally and kept her safe during the horrid times of Covid.
Nothing was too much trouble, and they were always there for Mum and also for me, putting my mind at ease and keeping me informed of everything. I 110% recommend st Ives House; they are very welcoming, caring and just lovely people. Thank you so much for all you did for Mum.
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Review from J C (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to St Ives House in September 2018, and we never regret choosing St Ives House. It's a wonderful place, and excellent care given to my dad. Staff are highly trained and treat every resident with respect based on their individual preferences. I and my family highly recommended St
Ives House to everyone, as this place is extraordinary and has excellent care provided to your loved ones. Thank you so much to all the staff and who are involved in my dad's care. We couldn't thank you all enough.
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Review from Mary T (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for almost four years now and as a family, we have never regretted our decision to choose St Ives House. Dad has been very settled and the staff have always treated him with love, care and respect. We have always been kept informed of any developments and we have total
confidence that Dad is in very good hands. All the staff are just so wonderful, thank you all so much.
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Review from Maureen R (Friend of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spotlessly clean, fresh-smelling, bright decor and furnishings. Lift always working. Residents are mostly friendly. Staff always friendly and kind, sometimes under very stressful circumstances. I have no regrets on signing my friend of over 60-years into St Ives, and if the need arose, both my husband
and myself would stay there. Most people I know have said more like a 5-star hotel rather than a care home. The other good idea is that residents do not have to sit in a circle to look at each other all day.
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Review from Paul M (Son of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a serious fall, resulting in a broken pelvis and a few days in hospital, my mother was returned to St Ives House as there was nothing else the hospital could do to help her. All the staff at St Ives were brilliant in looking after her as she reached the end of her life and made every effort,
within the rules, to allow my sister and myself to visit in her final hours. My mother lives at St Ives House since it opened and had a truly wonderful life there.
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for St Ives House is calculated as follows: ( (275 Excellents x 5) + (65 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 344 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Ives House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Ives House to verify any information. View our terms and conditions. St Ives House has an Enhanced Service - more info.