St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 108 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

These prices are only a guideline, please contact St Ives House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Cotton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 53+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.

Parking

  • Ample parking at the onsite car park.

St Ives House Reviews (108)

Total of 108, showing 21-40
9.8

St Ives House has a Review Score of 9.8 (9.783) out of 10, based on 28 reviews in the last 2 years. Over all time St Ives House has 108 reviews.

Overall Experience

  • 97
  • 11
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Date Published

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Review from Michael C (Respite Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff was excellent, everybody was attentive and could find no faults.
Activities were very good to outstanding. The staff here worked their socks off but the audience did have limited ability! Meals, breakfast outstanding, fresh to order. Cakes and drinks outstanding. Main meals
varied, some outstanding, others poor and sometimes needed extra heating after reaching the upper floor.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review. Your comments on the food & drink have been noted and passed on to the team. Wishing you all the best.

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Review from H C (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives House has provided outstanding support and care for my father during a respite break to recover from a period of being unwell. On leaving in February he has not looked so well in months. Thank you to the entire team.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your wonderful 5* review, the team at St Ives House will be absolutely thrilled by your feedback.

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Review from Anna M (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at St Ives was fantastic with my mum. We were in crisis and desperately needed to move her from the hospital in time for Christmas. From the very first meeting, their kindness, compassion and professionalism have been outstanding. We could not have asked for them to do more to support Mum and
us during an incredibly challenging time. Although Mum only stayed on a respite package, we were all made to feel a part of the St Ives family and are so grateful to them for everything.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your 5-star review; the team at St Ives will be delighted to read your comments. I am so pleased that your mother has settled into life at St Ives so well. All the best.

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Review from P K (Sister of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was kindly taken into St Ives House as an emergency late in the evening. She stayed for respite care for over two weeks and we were welcomed when we visited and advised on her situation. She quickly became familiar with the layout and made friends with the staff and fellow residents and enjoyed
walks in the surrounding gardens. We felt very relieved that she was in good hands and thank the staff for their care and kindness to us.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review, I am delighted that your sister's respite stay went well and I will pass on your feedback to the team. All the best.

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Review from D R (Brother-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is based on two weeks of respite care, however, in that time I found the management team proactive, sensitive and always having the time to talk to us. They were professional, caring and friendly. It is an impressive site and is spacious. The garden areas seemed lacking somewhat in character
and were rather bland. The food seemed good and the resident was eating it which is sometimes a challenge. The resident enjoyed the activities. The nursing staff seemed caring and one of them was particularly impressive. The rooms are pretty standard.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for leaving feedback, I am delighted you felt the overall experience at St Ives House was worthy of a 5-star rating. Wishing you all the best.

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Review from Ken C (Relative of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult Covid period, we took the decision to move my great aunt into St Ives House - with some anxiety as she had lived in the same bungalow for 65 years. However, any concerns we had were immediately relieved by the highly professional and very caring welcome that the whole family felt from
day one. The home itself is very well appointed and the manager, together with her very able deputy has created a wonderfully calm and relaxed environment there. During my great aunt's time there, I had nothing but admiration for the way the home was managed and for the care that was delivered by all the staff. It provided great reassurance to myself and other family members. In addition, every request that I made of the manager or deputy was responded to promptly and efficiently. They could not have been more helpful, and I always felt that the welfare of the residents was truly at the forefront of everything they did.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your wonderful review. The team will be so thrilled, I am so pleased that you rated the home so highly, wishing you all the best.

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Review from L S (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives House provided Mum with a lovely home, where she laughed, made friends and pursued hobbies. The staff treated her with great kindness and respect. She felt safe and supported and taken care of in every way.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your kind review, the team at St Ives House will be so pleased. I am delighted to read your comments - Food, fun and friendship means so much to us all at Care South.

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Review from Lew H (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care and support and was happy in her final year at St Ives.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for taking the time to leave St Ives House a review, I will pass your lovely comments onto the team.

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Review from M H (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I went to view St Ives, I immediately felt at home and knew my mum would be very welcome and well looked after. I cannot praise the team there enough for how willing they were to provide Mum with respite care at very short notice. We were always treated with courtesy and kindness, particularly
by the management team. I will be forever grateful to them.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your five-star rating; I am so pleased to read your comments, as will the team at St Ives - thanks again!

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Review from Jeannie A (Respite Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care from St Ives House is outstanding! Recommend to all poorly people. Would definitely return when/if I need help and care again. The kindness shown was unbelievable, like being one of the family.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review of St Ives House; I'll be sure to pass your comments on to the team. All the best.

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Review from Sarah R (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at St Ives House for four years and during that time, her Alzheimer's steadily progressed until she lost her battle with it in early February. The love, care and attention that she received during her time at St Ives were truly remarkable, from housekeeping to management, all the staff
gave us the confidence that Mum was definitely in the right place. When the end came, her lovely carers were so supportive of us as a family and we cannot thank them enough. We will be forever grateful.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for taking the time to leave St Ives House a review. I am so sorry to learn of your mother's passing. Wishing you and your family all the very best for the future.

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Review from P H (Husband of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care home for friendliness, attention and treating residents as if it was their own home. We all have problems at some time but nothing was ever too much trouble. The home is extremely spacious and set in beautiful grounds. I would not hesitate to recommend it to others.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your five-star review; the team at St Ives House will be delighted. All the best.

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Review from Ray B (Next of Kin) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After three previous care home trials, St Ives House was clearly the best and just a shame we didn't try here at the beginning as it turned out to be almost perfect and a real home from home.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you so much for your review. Wishing you all the best.

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Review from Karen W (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a difficult time when you realise you need to place your parents into a care home, but we were fortunate to know of St Ives House. My mother was a resident for two years, and my father for four years. The home has a lovely, happy and welcoming atmosphere and is well-managed. The different needs
of the residents are cared for superbly. Most important are the staff who provide personal care, who are so patient and caring. They are amazing. We know our parents were well cared for.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for taking the time to review St Ives House. It means so much for the team to receive feedback like this, and I'll be sure to pass it on.
Many Thanks.

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Review from Mark R (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents spent the final years of their lives at St Ives Country House (my father with Alzheimer's).
The care received by both has not only been outstanding but highly personal and sympathetic. They (and I) have found the management and staff to be very friendly, approachable and communicative.
Furthermore, the house and gardens are beautifully presented.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your lovely review; I will pass on your feedback to the team. Wishing you all the best.

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Review from T W (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at St Ives House for almost two and half years until she recently passed away, and I can not praise the care she got high enough. She became a resident during the height of Covid restrictions, and the staff did everything in their power to make sure she settled in and felt safe.
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her time there, she was treated with love and dignity by all the staff, from the housekeeping and kitchen staff right up to the senior managers. We were always kept informed of how she was doing and always made her very welcome when we visited.
In the last few weeks of mum's life, they really went above and beyond, making sure if we weren't there, the staff went in and sat with her and chatted with her. This above-and-beyond level of care even extended after her death, as did the support offered to us. I have done this in the past and wouldn't hesitate in the future to recommend St Ives. The staff really do become part of an extended family for both residents and their relations.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your review. I am so sorry to hear of your mother's passing. It is so pleasing to know that she settled into St Ives well and enjoyed her time with us. I will pass on your comments to the team. Wishing you all the best.

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Review from N C (Son of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy home. The residents are well looked after and we are always kept informed of my mother's condition. The carers are very friendly and look after my mother very well. The organised party at Christmas and birthdays are always carried out well.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your wonderful five-star review. I will be sure to pass your feedback on to the team at St Ives House, all the best.

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Review from Sarah C (Daughter-in-law of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, bright care home, always beautifully clean. The staff are very kind and sweet to my mother-in-law who is now suffering from dementia. Excellent care and always very welcoming to members of our family.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for leaving St Ives House a review, I am so pleased to hear how happy you are with the care we are providing your mother-in-law. Wishing you all the very best.

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Review from D B (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent nearly two years at St Ives, where the wonderful staff and management cared for her with the dreadful effect of Dementia and Alzheimer's, making their work even more difficult. At the end, the staff were all extremely thoughtful to Mum and her two boys through very difficult times.
We could not have wanted anything better for Mum throughout her stay at St Ives.

Reply from Simon Bird, Chief Executive at St Ives House

I am sorry to hear of your mother's passing. I am extremely grateful that you have taken the time to review St Ives House. I will pass on your wonderful feedback to all the team. Wishing you all the very best.

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Review from Carol L (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been happy residents of St Ives for some years now, and when my uncle's care home closed during the pandemic, we had no hesitation in bringing him to St Ives. It is light and airy, with very dedicated staff who underpin the warm ambience of the home and provide great care with respect
and dignity. It is well-managed, and communication with families is excellent. Any problems we have had have been resolved swiftly and efficiently. I feel that my relatives are completely safe in their hands and their care and happiness are central to everything they do. Great people!

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review; it is so pleasing to read, and I will be sure to pass it on to the team at St Ives.
All the best.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for St Ives House is calculated as follows: ( (264 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Ives House to verify any information. View our terms and conditions. St Ives House has an Enhanced Service - more info.