St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 108 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

These prices are only a guideline, please contact St Ives House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Cotton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 53+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.

Parking

  • Ample parking at the onsite car park.

St Ives House Reviews (108)

Total of 108, showing 101-108
9.8

St Ives House has a Review Score of 9.8 (9.783) out of 10, based on 28 reviews in the last 2 years. Over all time St Ives House has 108 reviews.

Overall Experience

  • 97
  • 11
  • 0
  • 0
  • 0

Date Published

108
10
17
28
80

Review from D W (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents moved into the independent living apartments in June this year. They are extremely happy with all aspects. Nothing is ever too much trouble and all the staff are willing, kind, courteous and friendly. The bistro is marvellous and a wonderful high-quality restaurant which my parents love.
Well done to the manager and the team.

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Review from Alexandra W (Granddaughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love going to St Ives. Everyone is really friendly and welcoming, I really feel I can make myself at home.
My grandma is very happy there, as it always has a nice atmosphere. We are always visiting with friends and family, which my grandma thrives on, we love having lunch in the Bistro, it's become
a real social gathering.
Staff go above and beyond to make my grandma laugh and smile.
I highly recommend St Ives for anyone that's looking.

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Review from M C (Relative of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a resident of St Ives House several times now, had meals and coffee.
Overall I've always had a lovely experience.
The staff are really nice and attentive.
The spaces are always tidy and the overall environment has always been comfortable.
The staff are really sweet to all residents
and friendly with visitors.
It's a beautiful care home.

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Review from Rosy E (Daughter of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffers from mild Alzheimers, spent a week of respite at St Ives House recently. She is normally cared for in her own home by myself and my siblings. This was her first stay in a care home. The staff were very friendly and caring and she was given a bright room, as I had requested. She
enjoyed her meals and slept well. There were only a couple of negative things concerning her stay. Other wise we were delighted that our Mum enjoyed her stay and even joined in with the activities that were organised for the residents. We feel she benefited from the stimulation of being with caring staff in a lovely setting. The home is spacious and light indoors, with views of the beautiful grounds and has a lovely atmosphere. Mum was able to access her large en suite shower room and on returning home she has said several times, "That was a lovely place."

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Review from Nikki W (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimers and needed full-time care. She moved into St Ives at the end of March. It is a beautiful care home, very well thought out and planned. The courtyard is a triumph, as is the bistro! We have had quite a few wonderful lunches with my mother. The staff are wonderful, so very caring
and thoughtful, maintaining my mother's dignity. My mother loves to laugh and dance, the staff do their utmost to achieve and facilitate this.
To my knowledge, not once has she asked to return to her home of over 55 years.

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Review from Joyce P (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Very happy with all the meals. The bedroom facilities are excellent.

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Review from David J (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place and such wonderful staff. The facilities at St Ives House is exceptional - 5-star!! The staff were all so gentle, compassion and so so understanding. The management and staff could not do enough for my mother and family. I would highly recommend it to anybody and hope that when
my time comes that I will be cared for by such wonderful people.

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Review from Rita J (Daughter-in-law of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the wonderful care my mother-in-law receives at St Ives House. The facilities are 5-star and the staff amazing. My mother-in-law was cared for with gentleness, compassion and understanding. The management and staff could not do enough for both her and the family. I
would highly recommend it to anybody and hope that when my time comes, I will be cared for by such wonderful people.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for St Ives House is calculated as follows: ( (264 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Ives House to verify any information. View our terms and conditions. St Ives House has an Enhanced Service - more info.