St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE

St Ives House is a beautiful nursing, residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality nursing care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

Group: Care South

Person in charge: Beverley Lockhart (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Ives House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for St Ives House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.747 for St Ives House is calculated as follows: ( (196 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 249 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 St Ives House has a Review Score of 9.7 (9.747) from 21 Reviews


Average Ratings

  • Excellent
    19
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Ives House?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Ives House

  • Daughter of Resident/Service User
    8
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

I am happy to go on holiday knowing mum is safe with company and fed well. Staff very good.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   3.9 out of 5

My husband has received the very best care and attention during his stay in respite. Patience and understanding in use here at all times.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   5 out of 5

It was a very difficult decision for our father to go into care, but one which we felt necessary. As soon as my siblings and I entered St Ives House we knew it was the right place for him. It is brand new, clean, spacious and the design of the building is perfect for dementia patients. The staff are so caring and are excellent at keeping us informed. Dad is treated with such dignity and genuine care which gives us all peace of mind.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.9 out of 5

Liked this home on the first visit. Carer and staff are all friendly and helpful.My aunt who despite being reluctant to come into care has settled and decided to stay. Christmas was very special for residents and family alike. Thank you.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are friendly and kind, the home is light and airy, well laid out and with nice furnishings. Food is very good with great variety, the food is shown to the residents so they can select, rather than picking from a list. Nice cakes in the afternoon with tea.

Entertainment previously lacking but much improved now. Will hopefully get even better, with more trips out etc.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.7 out of 5

Having visited a few other care homes for comparison, St Ives is a breath of fresh air! The staff are delightful, helpful, extremely friendly and very professional. Nothing is too much trouble and as a visitor, it feels like a very caring place for a loved one to be looked after.
The building may be brand new, but the team all know each other of old and this shows in the atmosphere.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   5 out of 5

Since new manager took over early June 2017 St Ives House my overall marking for this home has gone from a 05 to + 08. My husband has been an inpatient since February 2017. In August this year until September 2017 I was out of the UK I asked the manager to keep an eye on my husbands "overall" care. On return, I found him very happy and well cared for. The manager's overall awareness is "spot on" and clever. 9/10

How likely would you be to recommend St Ives House? Likely

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Average Rating:   3.7 out of 5

Beautiful home very well managed and run. The staff couldn't be more helpful, caring and empathetic. Food excellent and well balanced.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   5 out of 5

As soon as you walk into the home there is a lovely homely feeling.
The staff are extremely helpful and put your mind at rest for any problems.
They are very happy and relaxed dealing with their patients.
The design of the home is excellent, you can easily find a quiet area to sit with your relative.
All the friends I have taken to the home are very impressed and always look forward to another visit.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   5 out of 5

St Ives is a lovely care home, we regularly go in for meals with my grandma and the food is very good for the price.
The staff are very helpful and are funny.
My grandma is happy there and that's what counts.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.9 out of 5

My brother spent the last six months of his life at St Ives House. He had serious cancer and needed 24 hour care.
I visited him several times and he always told me how much he liked the staff and how well they looked after him. The whole atmosphere in the home is exceptionally warm, friendly and very caring. Many thanks to all involved.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.9 out of 5

My parents moved into the independent living apartments in June this year. They are extremely happy with all aspects. Nothing is ever too much trouble and all the staff are willing, kind, courteous and friendly. The bistro is marvellous and a wonderful high-quality restaurant which my parents love. Well done to the manager and the team.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.5 out of 5

I love going to St Ives. Everyone is really friendly and welcoming, I really feel I can make myself at home.
My grandma is very happy there, as it always has a nice atmosphere. We are always visiting with friends and family, which my grandma thrives on, we love having lunch in the Bistro, it's become a real social gathering.
Staff go above and beyond to make my grandma laugh and smile.
I highly recommend St Ives for anyone that's looking.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.8 out of 5

I have visited a resident of St Ives House several times now, had meals and coffee.
Overall I've always had a lovely experience.
The staff are really nice and attentive.
The spaces are always tidy and the overall environment has always been comfortable.
The staff are really sweet to all residents and friendly with visitors.
It's a beautiful care home.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.7 out of 5

This home and the staff are truly amazing.
They treat residents with such dignity and respect as well as encourage them to be as independent and self-sufficient as possible.
Everyone is friendly and welcoming and I enjoy visiting my mum here.
It has a very warm, homely ambience and there is so much room that you can always feel you can spend quality time with your relative without disturbing others.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother, who suffers from mild Alzheimers, spent a week of respite at St Ives House recently. She is normally cared for in her own home by myself and my siblings. This was her first stay in a care home. The staff were very friendly and caring and she was given a bright room, as I had requested. She enjoyed her meals and slept well. There were only a couple of negative things concerning her stay. Other wise we were delighted that our Mum enjoyed her stay and even joined in with the activities that were organised for the residents. We feel she benefited from the stimulation of being with caring staff in a lovely setting. The home is spacious and light indoors, with views of the beautiful grounds and has a lovely atmosphere. Mum was able to access her large en suite shower room and on returning home she has said several times, "That was a lovely place."

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has Alzheimers and needed full-time care. She moved into St Ives at the end of March. It is a beautiful care home, very well thought out and planned. The courtyard is a triumph, as is the bistro! We have had quite a few wonderful lunches with my mother. The staff are wonderful, so very caring and thoughtful, maintaining my mother's dignity. My mother loves to laugh and dance, the staff do their utmost to achieve and facilitate this.
To my knowledge, not once has she asked to return to her home of over 55 years.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent. Very happy with all the meals. The bedroom facilities are excellent.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.9 out of 5

Came for respite after total hip replacement and found all staff wonderful. They work so hard. I didn't need so much care, but I needed support after the hospital and they gave it to me.
I need a second hip op done next year and won't hesitate in booking myself back here at St Ives House.
A few negatives, but really overall a lovely place.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   4.6 out of 5

Simon Bird, Deputy Chief Executive at St Ives House responded to this review on 12 May 2017:

We are grateful for this very useful feedback. We are naturally interested to hear of the "negatives" and will make sure that we address these wherever possible. We look forward to having you back next year.

What a wonderful place and such wonderful staff. The facilities at St Ives House is exceptional - 5-star!! The staff were all so gentle, compassion and so so understanding. The management and staff could not do enough for my mother and family. I would highly recommend it to anybody and hope that when my time comes that I will be cared for by such wonderful people.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   5 out of 5

I cannot speak highly enough about the wonderful care my mother-in-law receives at St Ives House. The facilities are 5-star and the staff amazing. My mother-in-law was cared for with gentleness, compassion and understanding. The management and staff could not do enough for both her and the family. I would highly recommend it to anybody and hope that when my time comes, I will be cared for by such wonderful people.

How likely would you be to recommend St Ives House? Extremely Likely

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Average Rating:   5 out of 5

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