St Ives House

My 90 year old Mum had a serious fall and ended up in hospital with a fractured pelvis and broken elbow. It was clear that she wouldn't be able to return home straight away from hospital. I contacted St Ives House as had been there before as a relative's mother had been cared for there and my Mum and I had very much liked the feel of the place. The Care Home's Manager, Emma, was so helpful and supportive, even holding the room open despite discharge delays. Mum settled in really well, quickly becoming happier and much less confused. Family and friends were welcome to visit at any time - although there is the safety of a formal sign in process - and we were also encouraged to take personal possessions to make Mum's room more familiar. My Mum absolutely loved all the staff and everyone I personally spoke to was friendly, helpful and professional. Mum was able to return home after 6 weeks. I'm extremely grateful for the care she received and would highly recommend St Ives House.

The ambience of the home when first look around was good. My wife was in for convalescence, the staff treated their patients with respect and good humour. They treated the job as a vocation, were excellent with my wife all the way through, even the unpleasant tasks were carried out with respect. Their treatment of Dementia patients were exemplary. The house and gardens were well maintained. The Bistro was a very good space to meet in peace.

The care my mother received following surgery was excellent. I cannot fault the care and dedication from all the staff management/reception , care / nursing staff, chefs and cleaners. Would throughly recommend st Ives.

St Ives is a lovely care home and we would strongly recommend it to anyone.

My mother was a resident of St Ives House for just over three years. Despite advancing dementia, poor eyesight and hearing she knew she was well cared for. The staff are highly professional while providing a relaxed and caring environment for the resident. St Ives is a beautiful care home in a stunning location and is therefore a pleasure to visit.

My Father has been a resident at St Ives, since January 2025, after my Mum passed away. He has Dementia and before he moved to St Ives, was struggling to cope. He took a few weeks to settle and is now happy. All of the staff are kind, attentive, proactive, welcoming. Nothing is too much trouble. Dad is constantly being attended to and encouraged to live a full life, with activities and socialising. My sisters and I would highly recommend using St Ives, whether for residency or respite. We visit Dad often, knowing that when we leave him, he is being cared for in every way. Thank you to every member of staff, who makes up the team.

If you are looking for a care home for your relative, then this is the one and you can stop looking. I looked at a number of homes that were local to me before placing mum at St Ives and from the first day they were truly amazing and had her health and care as their focus as she had complex needs. Initially mum was apprehensive but within a week she was happy and settled and really felt at home. Nothing was too much effort, I could not recommend this wonderful place highly enough.

Celia is always very well looked after. The staff are all very caring and helpful.

My mother was resident for 9 months until her death at the home. The care and attention she was given was genuine and compassionate from all the staff. Everyone at the home was warm and welcoming and if anything needed sorting/organising eg appointments it was done; nothing was too much trouble. The management team were exceptional and made a difficult time much easier for us all as a family.

My husband was extremely well cared for. The staff nursing and everyone else could not have been more caring.

Toilet facilities have problems.

St Ives provides a home from home environment with care and support. The staff are all wonderful and committed to treating residents with respect, dignity and individually. Families are encouraged and made very welcome. There are lots of activities to get involved with and family members are welcome to join in. We especially enjoyed the musicians, bingo and tennis! Quality time can be spent enjoying a coffee or a wander in the lovely gardens.

I experienced a wonderful welcome in my room, my favourite biscuits were in a basket plus 4 cans of lager. This was a lovely gesture and made me feel very comfortable. Thoroughly enjoyed the trip to Christchurch and an excellent day out at Bournemouth's new training ground playing walking football, and also did a charity walk. Food, staff and management are all excellent.

Good care. Entertainment quite varied. Felt part of a family. Lovely surroundings inside and out. Staff very friendly, helpful and caring, nothing too much trouble. Would always recommend very highly.

When I first arrived at St Ives I had just left hospital and was very weak. After 3 weeks of care at St Ives I was back on my feet and felt well enough to live independently again. Everyone was very kind, helpful and friendly and always on hand. Any concerns I had were dealt with promptly. My family were reassured I was safe and cared for whilst in the home. I would definitely go back again if required.

A really good experience. My brother benefitted from his stay with you. He was looked after well and afforded the dignity and respect he needed. Thank you.

My late mother was a resident for nearly 4 years. She was always safe, cared for and looked after as best as possible. Care and compassion when she passed.

My husband was in the care of St. Ives House for 8 months until he died. During this time he received excellent care. The house and gardens are lovely. There were always activities taking place and a weekly trip from the home if wanted. All were well run. I was welcome to visit anytime and always warmly received.

My experience with the St Ives House management and staff has been over a period of nearly five years and the space that I consider them friends is testament to the great care my husband received during his time with them. He was always treated with the upmost dignity and great kindness.

The care given to my mother during the two years she was a resident was exceptional. She was treated with kindness and affection always. From day one, the carers did their best to reassure her as she was extremely anxious and confused. Towards the end of her life, we witnessed how much she meant to all the staff, and the dignity they showed her was so wonderful. She couldn't have been in better hands.