St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 112 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.
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Care Provided by St Ives House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

These prices are only a guideline, please contact St Ives House to find out the exact price for your requirements.

Contact St Ives House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Ives House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Emma Cotton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 53+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.

Parking

  • Ample parking at the onsite car park.

St Ives House Reviews (112)

9.8

St Ives House has a Review Score of 9.8 (9.832) out of 10, based on 27 reviews in the last 2 years.
Over all time St Ives House has 112 reviews.

Overall Experience
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Date Published
  • 112
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Reviewer Connection to St Ives House
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Total of 112, showing 61-80
Review from Maureen R (Friend of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spotlessly clean, fresh-smelling, bright decor and furnishings. Lift always working. Residents are mostly friendly. Staff always friendly and kind, sometimes under very stressful circumstances. I have no regrets on signing my friend of over 60-years into St Ives, and if the need arose, both my husband
and myself would stay there. Most people I know have said more like a 5-star hotel rather than a care home. The other good idea is that residents do not have to sit in a circle to look at each other all day.
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Review from Paul M (Son of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a serious fall, resulting in a broken pelvis and a few days in hospital, my mother was returned to St Ives House as there was nothing else the hospital could do to help her. All the staff at St Ives were brilliant in looking after her as she reached the end of her life and made every effort,
within the rules, to allow my sister and myself to visit in her final hours. My mother lives at St Ives House since it opened and had a truly wonderful life there.
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Review from Barry F (Son of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time of our first visit in 2018 we were and remained impressed by the quality of the environment and the professionalism of the staff. St Ives is purpose-built so no compromises have been made in ensuring that the structure and environment of the building meet all the residents' needs. Both
of my parents were residents and they were happy at all times. From my perspective, I always knew that they were safe, secure and well-cared for. The staff were well-trained but above all the house had a culture of care and compassion which was demonstrated daily by every member of the team from top to bottom. The St Ives team communicated well and I was always able to speak to a competent, well-informed member of staff when needed. All staff were very responsive to my and my parents' requirements. Both Care South head office and St Ives House were efficient, sensitive and caring when dealing with matters at the end.
I would give St Ives House and its staff the highest recommendation.
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Review from Susan B (Respite Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and have been very helpful with medical needs - planning my medical care etc. I enjoyed the company of a lot to the people who stay here. The meals are excellent. The room was very comfortable and the furnishings throughout the home lovely.
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Review from L B (Sister of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has only been here for two weeks, so this review must be qualified by this, added to which covid19 restricts visitors entry and only limited to short controlled visits. However, my sister was transferred here from another care home, and her demeanour has dramatically improved from calling
for help with constant agitations to being outwardly calmer and able to hold a reasonable conversation. Overall, my experience has been excellent throughout and where I have given a good, it is only because of the qualifications above.
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Review from Barbara S (Wife of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to St Ives back in July and I have nothing but praise for all the staff.
He is suffering from vascular dementia and during his stay has had 2 UTI’s resulting in hospital visits and several falls. Everything has been taken care of, either getting him to A&E or requesting a District
nurse or the paramedics with as little fuss as possible. What is exceptional is the fact that they always keep me informed, without trying to worry me too much.
The staff seem so caring and one gets the feeling that they treat all the residents as individuals.
I would not hesitate to recommend anyone to try out St Ives House.
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Review from Debbie V (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the Deputy Manager, receptionists and care team for taking great care of my Dad. We chose St Ives care home for him to have some respite care, after coming out of hospital. Dad needed 24-hour care as he was unable to move by himself and this was also to give my Mum a much-needed
break as well.
St Ives have shown nothing but care and consideration to him in the five weeks he was in their care.
Even with the Covid situation the management and staff have been fantastic. It is a beautiful care home with lovely grounds.
I can highly recommend this care home.
It is a big step when you have to make a decision to send a loved one into a care home for the first time.
St Ives certainly go out of their way to make this as smooth as they can for the new resident as well as their family.
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Review from P M (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was treated with the utmost care and dignity in the last few weeks of his life and in the two years he spent at St. Ives prior to his death.
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Review from D B (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This facility is excellent, set in beautiful tranquil New Forest grounds. It's new so up to date facilities. They've been instrumental in prolonging my 93-year-old dad's life and making him very comfortable as he has late-stage Alzheimer's.
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Review from M C (Daughter of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Ives is a superlative nursing home. It offers a safe, comfortable, clean and pleasant environment and is staff by well trained, compassionate and committed staff.
Upon her arrival, my mum was very poorly and vulnerable. Through the high quality, warm professional care of its staff she re-gained
weight, joined in group activities and her outlook improved. It has been our experience that St Ives takes sound clinical decisions based on the best interests of its residents and our family recommends St Ives House without question.
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Review from M M (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was made to feel cared for while maintaining her dignity, her own self. With good food and care she improved immensely. Giving medication, particularly pain relief regularly, makes a difference.
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Review from M W (Daughter-in-law of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact/viewing extremely impressed with the care manager and all the staff. My mother-in-law moved in 4 weeks ago again I cannot fault anything about the staff and home. Mother-in-law is happy and well cared for and has even been taken to her Church on the home mini-bus.
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Review from Mel S (Respite Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January I had an emergency heart bypass operation. To aid my recovery my family searched the local area for a care home. After a visit to St Ives House to review the facilities it was the obvious choice. I stayed there for 28 days. The care and support from the staff was outstanding. The welcome
was first class and the atmosphere created by the leadership, and his team, is a key factor in making this facility very special. I am sure my experience there accelerated my recovery. I am now at home - not yet fully recovered - but well on the way to returning to normal activities.
The building is very spacious, clean and represents a special home from home. The residents were very welcoming and I enjoyed many wide-ranging conversations. Special thanks.
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Review from Simon W (Son of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed with the level of care shown to my mother since arriving at the home. All staff are extremely considerate and have gone out of their way to help my mother settle in. The care manager is very friendly and helpful and has been instrumental in our choosing this home and making
her feel very welcome!
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Review from J M (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend St Ives Care Home highly enough. I have absolute confidence that my Mum is cared for with kindness and compassion and have no worries about her continued welfare. She has settled in so well, due in no small part to the high standards of this care home. I am very happy that she is
living here.
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Review from N T (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A comfortable, safe and secure environment for my mother. Staff are always on hand and are friendly, kind and reassuring. There is a very calm atmosphere in the home but at the same time offering a range of activities to keep residents engaged and occupied.
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Review from Carole P (Daughter of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was welcomed here just before Christmas and has remained for several weeks while my mother was in hospital. She has now been able to join him while she recovers.
All inside areas of the home are spotlessly clean, beautifully coordinated and decorated and the rooms are warm and comfortable
with en-suite facilities.
The manager is very approachable and extremely helpful, nothing is too much trouble. All the staff are friendly and caring and the residents are treated with respect and patience. During his time in there my father has improved, he is encouraged to be more mobile and has interaction with other people. My mother has now settled in and is enjoying being looked after. The quality of the food is excellent with a variety of meals always on offer.
I am very happy with the care that they have received and the progress that my parents have made during their stay.
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Review from E D (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have welcomed the tailored care delivered to my father in an uplifting setting. All the staff from management, nursing, maintenance and support roles have been efficient, professional and approachable, creating a supportive, enabling environment where I have confidence my father will thrive.
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Review from A Z (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Ives House has been fantastic in all regards from the very first phone call made to arrange care for my parents. Every member of staff has been kind, helpful and extremely professional. My parents have flourished in this wonderful care home.
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Review from Diane B (Daughter of Resident) published on 9 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent. Mom settled in very quickly and calls St Ives "her 5-star hotel"! I know she is being well taken care of and this is very important because I live abroad permanently. I am updated regularly on her well being, behaviour and medication. I was also lucky enough to enjoy the lovely Christmas
party St Ives arranged for its residents and their families. It was so nice to see Mom happy and cheerful. This also gave me a chance to speak to other residents' family members and everyone was full of praise for St Ives. Thank you.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for St Ives House is calculated as follows: ( (269 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 321 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Ives House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.

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