St Ives House

My mother-in-law was treated with the utmost dignity right to the end of her journey. The staff were very good to her, and I know that she enjoyed a joke with them, especially a member of staff, whom she was very fond of.

They treated her with dignity and compassion.

I have stayed here before on two occasions, and I want to be honest here as I love St Ives House, but I found this visit that some things had changed! Due to Covid and recruitment difficulties, so shortage of staff, I found the button call response slow, noticed no steam cleaning as was done before, especially needed with Covid about. I had some nice meals and some not so nice, and twice I didn't get breakfast, but I love the people and the place, so would come again.

I would like to take this opportunity to say a very big thank you to all the staff at St Ives House. Nobody wants to think the day may come that you are unable to look after your own parents, but sometimes, life makes things way too complicated. Anyone, please be assured, if you think your mum, dad, member of your family or friend needs some extra help if only for a short time, I can't think of a lovelier place. I would recommend it to anyone. PS. Dad admits he ate too much and will have to go on a diet!

I was really impressed with St Ives House. My mother had really bad sciatica, and I was able to meet the home manager and arrange urgent respite care in 24-hours. The room and surroundings were clean, comfortable and homely. My mother was treated with kindness, and when I visited, the carers were friendly and helpful. My mother was given the confidence to go home again.

My wife was only there for 16-days, and she was very well looked after. The staff were very helpful and considerate - wonderful.

My mum owned a residential home for many years, so this was always going to be tricky, but after speaking with one lady, we decided this was the right home for Mum. I honestly cannot thank the staff enough, they cared for my lovely Mum unconditionally and kept her safe during the horrid times of Covid. Nothing was too much trouble, and they were always there for Mum and also for me, putting my mind at ease and keeping me informed of everything. I 110% recommend st Ives House; they are very welcoming, caring and just lovely people. Thank you so much for all you did for Mum.

My dad was admitted to St Ives House in September 2018, and we never regret choosing St Ives House. It's a wonderful place, and excellent care given to my dad. Staff are highly trained and treat every resident with respect based on their individual preferences. I and my family highly recommended St Ives House to everyone, as this place is extraordinary and has excellent care provided to your loved ones. Thank you so much to all the staff and who are involved in my dad's care. We couldn't thank you all enough.

My father has been a resident for almost four years now and as a family, we have never regretted our decision to choose St Ives House. Dad has been very settled and the staff have always treated him with love, care and respect. We have always been kept informed of any developments and we have total confidence that Dad is in very good hands. All the staff are just so wonderful, thank you all so much.

Spotlessly clean, fresh-smelling, bright decor and furnishings. Lift always working. Residents are mostly friendly. Staff always friendly and kind, sometimes under very stressful circumstances. I have no regrets on signing my friend of over 60-years into St Ives, and if the need arose, both my husband and myself would stay there. Most people I know have said more like a 5-star hotel rather than a care home. The other good idea is that residents do not have to sit in a circle to look at each other all day.

Following a serious fall, resulting in a broken pelvis and a few days in hospital, my mother was returned to St Ives House as there was nothing else the hospital could do to help her. All the staff at St Ives were brilliant in looking after her as she reached the end of her life and made every effort, within the rules, to allow my sister and myself to visit in her final hours. My mother lives at St Ives House since it opened and had a truly wonderful life there.

I would give St Ives House and its staff the highest recommendation.

The staff are excellent and have been very helpful with medical needs - planning my medical care etc. I enjoyed the company of a lot to the people who stay here. The meals are excellent. The room was very comfortable and the furnishings throughout the home lovely.

My sister has only been here for two weeks, so this review must be qualified by this, added to which covid19 restricts visitors entry and only limited to short controlled visits. However, my sister was transferred here from another care home, and her demeanour has dramatically improved from calling for help with constant agitations to being outwardly calmer and able to hold a reasonable conversation. Overall, my experience has been excellent throughout and where I have given a good, it is only because of the qualifications above.

I would not hesitate to recommend anyone to try out St Ives House.

St Ives certainly go out of their way to make this as smooth as they can for the new resident as well as their family.

My father was treated with the utmost care and dignity in the last few weeks of his life and in the two years he spent at St. Ives prior to his death.

This facility is excellent, set in beautiful tranquil New Forest grounds. It's new so up to date facilities. They've been instrumental in prolonging my 93-year-old dad's life and making him very comfortable as he has late-stage Alzheimer's.

Upon her arrival, my mum was very poorly and vulnerable. Through the high quality, warm professional care of its staff she re-gained weight, joined in group activities and her outlook improved. It has been our experience that St Ives takes sound clinical decisions based on the best interests of its residents and our family recommends St Ives House without question.

Mum was made to feel cared for while maintaining her dignity, her own self. With good food and care she improved immensely. Giving medication, particularly pain relief regularly, makes a difference.