St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 108 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

These prices are only a guideline, please contact St Ives House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Cotton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 53+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.

Parking

  • Ample parking at the onsite car park.

St Ives House Reviews (108)

Total of 108, showing 81-100
9.8

St Ives House has a Review Score of 9.8 (9.783) out of 10, based on 28 reviews in the last 2 years. Over all time St Ives House has 108 reviews.

Overall Experience

  • 97
  • 11
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Review from M C (Daughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received such great care and attention to all his needs. All the staff are so attentive. The food is very well presented, with lovely homemade cakes in the afternoon. It's nice that there is not a lot of staff changes, which shows good management. It's great that I can visit anytime. it is
a lovely clean open home. Thank you to you all.

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Review from Cyril M (Relative of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well managed care home with excellent accommodation and facilities. The staff are extremely pleasant and helpful and nothing is too much trouble for them. The Manager and his assistant are always willing to discuss any concerns and if slight adjustments in the care provided are necessary
they are done in a pleasant manner. One is not made to feel uncomfortable about discussing the changing needs of the resident. I would liken St Ives House to a well run 5-star hotel and having visited many such establishments, this is the one I would choose for my wife and I should the need arise.

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Review from Sara C (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If mum's happy we are all happy, this home is very well managed and the carers are so supportive, kind and caring towards mum. I think mum feels like they are all her family which is a lovely comforting thought, the activities have greatly improved and are more regular and engaging. I'm glad I moved
mum there 2 years ago and enjoy my visits to see her and all the residents. There is always plenty of areas to spend private quality time away from other residents if you just want to sit alone with your relative or just potter around together looking and watching the wildlife. Lovely setting.

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Review from N C (Granddaughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy my visits we have found a lot of improvements recently. The staff are always welcoming and all very good.

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Review from Jennifer C (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly when we visit. Have been through a lot of changes in the two and a half years that my mother has been a resident. Since the new manager, there have been massive improvements all round.

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Review from Barbara H (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after and treated with respect. The staff were very caring and genuine. They were friendly to myself and dad's other family member, as was reception and office staff and particularly the new manager. His accommodation was exceptionally clean and the home and gardens are also
kept to a high standard.

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Review from Amanda L (Private Carer of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When needing an urgent respite placement the managers and staff at St Ives were first class. Once contacted they completed their initial assessment within two hours and the placement was agreed and the client was moved in that afternoon. On arrival, the staff could not be more helpful. The home is
situated in beautiful surroundings and is well maintained and spotlessly clean.
The staff all are dedicated, friendly and helpful, nothing was too much trouble day or night.
There is a wide range of meals and drinks. The activities are varied and enjoyable.

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Review from Jane M (Friend of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted by the progress our dear friend has made since taking up residence at St Ives House in late 2017.
Her quality of life and her health have greatly improved and she enjoys partaking in all the various activities that St Ives offers. She has made new friends and feels very
much "at home". Both management and staff are professional, kind and friendly and treat all residents with dignity. The standard of care is excellent.
Thank you all so much.

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Review from T L (Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and amazing place. The staff are very friendly and helpful. A place where you would want to put your relative in when they would need a care home.

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Review from Richard S (Son-in-law of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class facilities. Very friendly staff. Mother-in-law is very happy and very well looked after.

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Review from Tania M (Granddaughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facilities very caring staff, stimulating environment. Very clean and well kept.

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Review from A P (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received the very best care and attention during his stay in respite. Patience and understanding in use here at all times.

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Review from Sue J (Niece of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Liked this home on the first visit. Carer and staff are all friendly and helpful.My aunt who despite being reluctant to come into care has settled and decided to stay. Christmas was very special for residents and family alike. Thank you.

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Review from Averil P (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and kind, the home is light and airy, well laid out and with nice furnishings. Food is very good with great variety, the food is shown to the residents so they can select, rather than picking from a list. Nice cakes in the afternoon with tea.


Entertainment previously lacking but

much improved now. Will hopefully get even better, with more trips out etc.

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Review from Sarah G (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a few other care homes for comparison, St Ives is a breath of fresh air! The staff are delightful, helpful, extremely friendly and very professional. Nothing is too much trouble and as a visitor, it feels like a very caring place for a loved one to be looked after.
The building may be
brand new, but the team all know each other of old and this shows in the atmosphere.

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Review from Anita W (Wife of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new manager took over early June 2017 St Ives House my overall marking for this home has gone from a 05 to + 08. My husband has been an inpatient since February 2017. In August this year until September 2017 I was out of the UK I asked the manager to keep an eye on my husbands "overall" care.
On return, I found him very happy and well cared for. The manager's overall awareness is "spot on" and clever. 9/10

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Review from L A (Daughter-in-law of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home very well managed and run. The staff couldn't be more helpful, caring and empathetic. Food excellent and well balanced.

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Review from B G (Wife of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into the home there is a lovely homely feeling.
The staff are extremely helpful and put your mind at rest for any problems.
They are very happy and relaxed dealing with their patients.
The design of the home is excellent, you can easily find a quiet area to sit with your relative.
All
the friends I have taken to the home are very impressed and always look forward to another visit.

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Review from A O (Grandson of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives is a lovely care home, we regularly go in for meals with my grandma and the food is very good for the price.
The staff are very helpful and are funny.
My grandma is happy there and that's what counts.

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Review from Nicola B (Sister of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent the last six months of his life at St Ives House. He had serious cancer and needed 24 hour care.
I visited him several times and he always told me how much he liked the staff and how well they looked after him. The whole atmosphere in the home is exceptionally warm, friendly and very
caring. Many thanks to all involved.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for St Ives House is calculated as follows: ( (264 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.

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