The Callywhite Care Home

Very grateful to have my husband in The Callywhite. Everyone goes the extra mile for the residents. I visited my husband and could see how content he was. Thanks to all the wonderful staff. Even at these challenging times, my visit was a pleasure and all care was taken to keep us safe.

Grateful thanks.

Mum has been in Callywhite for 18 months now and we cannot thank the staff or all their support and love especially during the COVID-19 pandemic. Whilst it has been hard for all, we are so happy with how the management and staff have handled this and kept the residents safe. During this time the Deputy Manager has worked with Mum's medical centre and has changed Mum's meds. Since this time Mum has put a stone in weight on and is a lot happier. Thank you!

The management runs a very good ship in Callywhite. Their response to Covid was excellent and very timely, and they have done an excellent job in very difficult circumstances. My mother was very much against going into a care home, but she is very settled there now, and the family is delighted in how the team have kept the residents safe through the last six months.

So on behalf of myself and my family, we say a big "thank you."

The whole staff at Callywhite have been fantastic during the Pandemic. They are always helpful and always have time when contacted. They have done a great job keeping the home safe which included the great decision to enforce a lockdown prior to the government advice - thank you all.

The care home has managed the Covid-19 situation very well, going into lockdown at the earliest opportunity and only changing its policies - allowing socially distanced access - when the Govt/ Public Health England determined it as possible. The Callywhite has kept residents informed about what is happening via email and has set up a well-organised process for enabling us to book appointments to see Mum. The home is also receptive to suggestions and I have been able to email the Manager/ phone senior staff and the Administrator. Individual care staff have been consistently pleasant and caring toward Mum and myself and genuinely shown concern about the impact of Covid-19 on visiting arrangements.

Sending lots of love to everyone in the care home, staff and residents.

I cannot thank the staff enough for the way they have been working tirelessly throughout the lockdown and subsequent social distancing visits. They are always pleasant and friendly despite having to suffer extremely hot weather conditions whilst wearing the required PPE throughout their full shift. My mum has been a resident since the end of last year and has settled in well, though the recent circumstances have understandably been upsetting for her, but the staff have been brilliant and reassuring and have given our family the peace of mind we needed, knowing that mum is being cared for to a very high standard. A big thank you to you all from the whole family.

My mum was a resident at The Callywhite for a number of years before passing away recently. She was very happy living at Callywhite. The staff were very caring and supportive and did their utmost to make it a home from home. In her final days, their respect and care were second to none.

Very friendly staff. Always go the extra mile to preserve safety of clients whilst also promoting independence and improving quality of life. High-quality activities (such as singers and games) enjoyed by residents and visitors alike!

I am also impressed by their cleanliness and design of a circular corridor so that whichever way you go, you will come back to the main hub.

Facilities second to none, more like four/five-star hotel. Mum has been a resident for nearly three years and I have nothing but praise for staff and management, they all work extremely hard and are always pleasant and approachable in sometimes difficult circumstances. Food always looks appetising and well cooked. The home is always spotless and accidents are always dealt with quickly.

Mum has been a resident at The Callywhite since it opened four years ago. The care she has received has been wonderful. The staff are friendly and supportive of her needs. There are frequent activities organised and I feel confident mum is in a happy and safe environment which is well managed, clean and fresh smelling. Mum enjoys her meals and relatives are informed of activities in advance to be involved with loved ones as much as possible.

The resident is well cared for. Her room is always clean and fresh - no smell of urine. Staff are always ready to answer questions relating to residents condition. The whole care home is clean and the furniture etc new and well presented. No smell of food. There seems to be a reasonable choice of food, and activities for those who can take part in. Excellent bathroom facilities. Staff are respectful towards residents and always cheerful.

The level of care extended to my mother, who suffered from dementia, has been outstanding. She arrived at The Callywhite after an initial short period at another home where she was suffering terrible weight loss due to poor care. She is back to a healthy weight. This is due solely to the efforts, compassion and high standards that are evident with the staff. I would not hesitate to recommend The Callywhite and indeed I have.

My wife continues to be cared for to a high standard. The care she receives is positive and proactive. It is a relief to me not to be chasing issues as was the case in my wife's previous 'care' home.

Food at tea time is sometimes light with the pudding offered as comes ready done in a tub.

The layout of the Callywhite allows residents a level of freedom to walk around. Activities appear to be appropriate to residents' requirements. Rooms are comfortable; the atmosphere is calm and relaxing. Staff communication is good.

My mum has been in the Callywhite for almost a year now. She is extremely happy and well cared for. The staff are all fantastic and go the extra mile to ensure residents' happiness and safety.