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Chocolate Works

Bishopthorpe Road, York, North Yorkshire YO23 1DE
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The Chocolate Works is a very relaxing and comfortable place to be in. The staff are very caringC P(Sister-in-law of Resident/Service User)
Chocolate Works, York
Chocolate Works, York
Chocolate Works, York

Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care home it is today.

Known as a ‘home for life’, the dedicated team provides a range of personalised care services, including residential, nursing and dementia care.

The iconic building centres around a bright and spacious atrium;...  

Care Provided by Chocolate Works

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,780From £2,002
Residential Dementia CareFrom £1,875From £2,109
Nursing CareFrom £2,105From £2,368
Nursing Dementia CareFrom £2,130From £2,396

Contact Chocolate Works to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Judy Wray(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Visiting

  • The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.

Parking

  • Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village. Please see reception for access to the private car park.

Chocolate Works Reviews (64)

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9.4

Chocolate Works has a Review Score of 9.4 (9.430) out of 10, based on 17 reviews in the last 2 years. Over all time Chocolate Works has 64 reviews.

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Showing 64 reviews matching selected criteria
Review from S W (Daughter of Resident) published on 21 July 2026 Submitted via Website
Overall Experience
I cannot thank the team at Chocolate Works enough for the kindness, patience and compassion they have shown my dad during an incredibly difficult time for our family.
When Dad arrived, he was distressed and struggling with his dementia. The staff took the time to get to know him as a person, treating him with dignity, reassurance and understanding as his needs changed.
What has stood out most is the genuine warmth and kindness of every member of staff. They have always welcomed us, kept us informed and shown such understanding of the challenges dementia brings. The kindness they have shown my mum has also meant so much. Simple gestures, like making her a cup of tea when she was upset, reassured us that Dad receives that same compassion every day.

Thank you to everyone at Chocolate Works for the exceptional care, compassion and respect you show every day. You make an enormous difference not only to your residents, but to their families as well.

Reply from David Donnell, Reviews Team at Chocolate Works

Thank you so much for taking the time to leave such a heartfelt review. Your kind words truly mean a great deal to every member of our team.

We understand how incredibly difficult it can be when a loved one is living with dementia, and we are honoured that you entrusted us with your dad's care...  

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Review from B R (Resident / Service User) published on 2 July 2026 Submitted via Postal Card
Overall Experience

I'm a long term resident at Chocolate Works and really enjoy it! The team are friendly, caring and attentive to the home.

Reply from David Donnell, Reviews Team at Chocolate Works
Thank you so much for taking the time to leave such a lovely review.

It means a great deal to us to hear that you're enjoying life at Chocolate Works and that you feel supported by our team. We pride ourselves on creating a welcoming, caring and friendly environment where residents feel at home,...  

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Review from Kerry H (Sister of Resident) published on 13 March 2026 Submitted via Website
Overall Experience

Well what can I say about the chocolate works care home other than what an amazing place. My brother is a resident here for a few weeks , the care he receives is outstanding. The staff are always helpful and always have time for you. The staff always offer me a drink when I visit which is nice when you have just come from work. They always have a smile on their faces even when they are busy, it really is a fantastic place. My brother has a lovely big room with onsuite. The choice of food is excellent to . I would like to thank everyone who is involved with my brothers care and support you all truly do a fantastic job. Management, reception, cleaners , carers, cooks activities staff thank you all x.

Reply from David Donnell, Reviews Team at Chocolate Works
Thank you so much for taking the time to leave such a kind review. It truly means a great deal to the whole team here at Chocolate Works.

We’re delighted to hear that your brother is settling in well and that you have been pleased with the care and support he has received during his stay. Our team...  

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Review from James D (Son of Resident) published on 30 January 2026 Submitted via Website
Overall Experience

Having to place my Mother in assisted living was one of the most traumatic experiences of my life. Faced with the task of flying across the world, moving my mother from hospital to assisted living, making her new room comfortable and safe for her, removing her remaining possessions from her house, selling her estate, selling her house was daunting to say the least.

With that on my plate, the professional staff at the Chocolate Works made tasks 1 and 2 as easy as possible for both myself and my mother.

Since she has moved into the assisted living facility, I am continually amazed by how everything is provided for my mother. You would like fruit on your breakfast? Done. streaming services wont log in? Done. Pictures need hanging? Done.

Simply said, they make everything easier for both myself, and more importantly, my mother. The peace of mind I get from the staff's professionalism and care is without comparison.

Reply from David Donnell, Reviews Team at Chocolate Works
Thank you so much for taking the time to share such a heartfelt review.

We recognise just how overwhelming and emotional it can be to support a loved one through such a significant life transition, particularly when you are doing so from across the world. To hear that our team was able to ease...  

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Review from Janet T (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience

Mum went to the Chocolate Works with dementia and related anxiety, particularly associated with sundowning. Over 4 weeks she's been there, her anxiety and confusion have diminished largely because of the outstanding care and support of all the staff at Chocolate Works. The facilities are excellent, there are a great choice of activities available and a very calming environment. Nothing is too much trouble, and we're always made to feel welcome when visiting.

Reply from David Donnell, Reviews Team at Chocolate Works

Thank you so much for taking the time to share this lovely feedback, Janet. We're incredibly pleased to hear how well your mum has settled and that her anxiety and confusion have eased during her time with us. Supporting people living with dementia, particularly around sundowning, is something our...  

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Review from Beatrice Eileen J (Friend of Resident) published on 18 January 2026 Submitted via Website
Overall Experience

Yesterday (12th January 2026) my husband and I went to visit our ex neighbour and friend of almost 40 years. Sadly her dementia had made it necessary for her to move onto the specific floor for her needs. We have never visited her here, only when she was in her own home. We arrived unannounced at lunchtime and joined our friend in the dining area. We were warmly welcomed by staff and our friend recognised us and it was quite emotional initially. The staff were so friendly and courteous and we were so very impressed with her care and surroundings. I have told our family we would quite happily move in here if and when the need arises. It is beyond superb.

Reply from David Donnell, Reviews Team at Chocolate Works
Dear Beatrice,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We're truly grateful for your kind words and for trusting us with such a meaningful visit.

We understand how emotional these moments can be, especially when dementia changes circumstances so...  

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Review from Steve B (Respite Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience

Our 7 day stay was for rest & recuperation following a fall by my wife; both were in need, our main need was to have medicines promptly & timely (excellently achieved). The room was large well furnished & comfortable - although mattress somewhat saggy. The only down side was the food. Always promptly served with great care but somewhat bland in variety & size. Major plus - the staff who were happy, well trained & eager to help. Always V. courteous. Their help made our stay. When we left we both felt we had received the benefit we sought.

Reply from Samantha Debenham, Reviews Team at Chocolate Works

Thank you for sharing your thoughts regarding Chocolate Works. Your kind words regarding our home and staff are graciously appreciated.We are sorry to hear that the mattress in your room did not meet your expectations. Our team strive to ensure that all residents are comfortable and have high...  

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Review from C P (Sister-in-law of Resident) published on 17 September 2025 Submitted via Website
Overall Experience

The Chocolate Works is a very relaxing and comfortable place to be in. The staff are very caring and patient with residents. They keep the rooms clean and tidy. I feel confident that my sister in law is being well cared for.

Reply from David Donnell, Reviews Team at Chocolate Works

Thank you for your kind words. We're so pleased to hear that you find The Chocolate Works a relaxing and comfortable place, and that you feel confident in the care your sister-in-law is receiving. Our team work hard to provide a safe, supportive, and welcoming environment, so your feedback means a great deal to them.

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Review from Alex H (Niece of Resident) published on 10 August 2025 Submitted via Postal Card
Overall Experience
One member of staff is a star.
She goes above and beyond, is thorough & respectful, professional and generally just superb!

From when we first met her in Feb 2025 when my auntie came to reside at the Chocolate Works. Sorry she is leaving, she will progress & excel at her chosen work. She is an exceptional female.

Reply from Hannah Story, Reviews Team at Chocolate Works
Hi Alex, thank you very much for taking the time to leave us feedback about your experience.

We're so pleased to hear how much of a positive impact this team member has had since your auntie joined The Chocolate Works in February. We're glad to know she made such a lasting impression through her...  

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Review from Kate M (Niece of Resident) published on 7 August 2025 Submitted via Postal Card
Overall Experience

One member of staff goes above and beyond to help wtih our queries and questions. They are always happy in our interactions, giving advice when sought and is always kind and helpful when talking to Aunty. Kindness goes a long way and a smile - this member of staff has been a ray of shunshine at what has been a difficult time for our family - settling my aunt into a whole new life. We thank you and wish you every happiness & success going forward.

Reply from Hannah Story, Reviews Team at Chocolate Works
Hi Kate, thank you very much for taking the time to leave us feedback about your experience.

We're so pleased to hear how much of a positive difference this team member has made for you and your family during your aunt's transition into her new home. At Chocolate Works, we set a high standard for...  

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Review from Nicola S (Granddaughter of Resident) published on 5 August 2025 Submitted via Website
Overall Experience
My Grandfather had a wonderful 9 day respite at The Chocolate Works. Nothing was too much trouble for the team.
He was welcomed and made to feel comfortable straight away, as we're the rest of the family who visited. My children were so impressed that they asked if we could 'holiday' there ourselves.
There is a good range of activities and the quality and selection of the food was great. I was even able to stay and share a meal with my grandfather one evening. It was so nice to be able to do something which, at one time, was part of our weekly routine, without the challenges that this now poses.
The bedroom was well presented and the team made sure all the relevant mobility aids were in place. The whole place was clean and tidy.
The main atrium is a lovely place to be able to socialise when visiting. It has an outdoor feel and made grandad feel like he had had a day out without having to step food out of the door.

Highly recommend, can't thank the staff enough.

Reply from David Donnell, Reviews Team at Chocolate Works

Thank you for taking the time to leave such a thoughtful review. We're so pleased to hear that your grandfather enjoyed his respite stay with us and that you and your family felt so welcome throughout your visits. It's wonderful that you were able to share a meal together and continue your weekly...  

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Review from Angelique R (Daughter-in-law of Resident) published on 18 July 2025 Submitted via Website
Overall Experience

The team at The Chocolate Works Care Village have gone above and beyond to help my in-laws settle in. From day one, they have shown genuine care, always putting my in-laws' wellbeing first while also being incredibly thoughtful and supportive towards us as a family. The staff strike a rare balance - professional yet warm, attentive yet respectful - and that's made all the difference during what could have been a difficult transition. We feel reassured knowing our loved ones are in such kind and capable hands.

Reply from Hannah Story, Reviews Team at Chocolate Works

Thank you very much for taking the time to leave us feedback about your experience.

We're absolutely delighted to hear that your in-laws have settled in well at The Chocolate Works. At Chocolate Works, we set a high standard for ourselves, so we are very pleased to hear that your experience with...  

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Review from A B (Daughter-in-law of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience
Smooth and easy transition for moving in. Feel very informed on everything. Very good communication from management and senior carers. My mother in law has settled in very well and I can honestly say she is thriving in the care home.

Everyone is lovely and caring, we are very pleased.

Reply from David Donnell, Reviews Team at Chocolate Works

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mother-in-law has settled in well and is thriving & that's exactly what we strive for.

We're especially pleased to know that you felt well-informed and supported throughout the move-in process. Our...  

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Review from Arthur M (Power of Attorney of Resident) published on 19 January 2025 Submitted via Postal Card
Overall Experience

An impressive imposing structure converted from a former chocolate factory. Accommodation of a very high standard with spacious dining area, lounge and bedrooms supported by appropriate facilities. Staff well trained in house, cope with specific problems and demonstrate a high level of empathy with residents. Be assured residents in very safe hands.

Reply from David Donnell, Reviews Team at Chocolate Works

Thank you for taking the time to share such a thoughtful and detailed review.

We're so pleased that you found the setting, facilities, and accommodation at The Chocolate Works Care Village to be of a high standard. We take great pride in the unique character of our home and the comfort it offers...  

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Review from H G (Civil Partner of Resident) published on 8 October 2024 Submitted via Website
Overall Experience
My partner has advanced Alzheimer's disease. She has lost all mobility, can only say the odd word and requires 24 hour bed-nursing. She is given the highest quality of care and with such sensitivity to her needs.

I know she could not get better quality of care and emotional support. It is a huge comfort to me - and to us both - to know she is in a care home that is so wonderful.

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Review from Rosalind B (Daughter of Resident) published on 19 August 2024 Submitted via Website
Overall Experience
My mother spent over five years in The Chocolate Works. Mainly on the Knavesmire Floor where she had a large room next to the beautiful Atrium where she could feel included in the community. She was very well looked after and fond of the staff. She could not have been in a better place during Covid. I was kept well informed about her welfare and the response times were very good if she needed assistance. She was very happy there.
Poor food. Residents were mostly not given freshly cooked meals but served tray meals. My mother lost a great deal of weight.
Later she was moved to Riverside. The layout is not ideal. Residents are confined to rooms rather isolated. Long walks to public areas. Difficult for poor staff to respond quickly to calls for assistance. Food is often served cold in rooms and dietary requirements are not followed.
End-of-life care was sensitive and supportive to me.

Reception, Management, Nursing, Caterers and Carers became my mother's second family. We were grateful that she was happy and secure there.

Reply from Dave Fieldhouse, Home Manager at Chocolate Works

Thank you for your lovely review but I'm sorry that you weren't happy with our food offering. We are making changes and the kitchen has been extended to enable us to accommodate more bespoke meal options. We also invite residents to meet with the catering team to ensure individual choices are recognised and catered for. We'll take your feedback and use it to improve further.

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Review from Karen H (Niece of Resident) published on 14 August 2024 Submitted via Website
Overall Experience

I would just like to thank all the staff of Choc Works for the devotion and love given to my aunt over the years she was residential in the home. We visited as often as we could from Cardiff South Wales. Every time we visited it was lovely to see the beautiful homes and their amazing staircase and everything was so clean and sparkled. The staff were so helpful happy to chat and very caring to my aunty. It still hasn't really sunk in that she's no longer with us having passed away on 17th July whilst we were on holiday. R.I.P. We will always love you always!

Reply from Dave Fieldhouse, Home Manager at Chocolate Works

Thank you so much for the lovely review. We're sorry for your loss but glad that we were able to care for you aunty while she was living with us.

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Review from Linda M (Daughter of Resident) published on 30 July 2024 Submitted via Website
Overall Experience

After several years on Knavesmire, Mum had to be moved to Riverside as her physical and mental condition required more care. She received such good care there that her Cellulitis improved significantly. The staff were very caring and management listened to any concerns we had, such as Mum's hatred of the hoist, male staff undertaking her personal care, and did their best to balance her needs with her wishes. We did feel there could have been better liaison between Knavesmire & Riverside, e.g. regarding Mum's meals. She never liked red meat, preferring fish and chicken & felt over-faced by the portion sizes. Also, we were disappointed that her clothes sometimes disappeared & she'd be wearing someone else's. However, Mum's end-of-life care was excellent. All the staff treated her with respect & friendship and she became very fond of them and vice-versa. During her final weeks, everything possible was done to keep her pain-free & to reassure & comfort her. They even reassured & comforted us.

Reply from Dave Fieldhouse, Home Manager at Chocolate Works

We are truly grateful for your kind words about the care your mum received during her time with us. It's heartwarming to hear that the staff's dedication and compassion made a positive impact on your mum's well-being. It is our privilege to support residents and their families during this difficult...  

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Review from Douglas L (Son of Resident) published on 24 July 2024 Submitted via Website
Overall Experience
My Mother has been a resident for over 4 years. The first 2 years were on the main floor when she was ambulatory. Then mother had 3 strokes and fell and broke her back. Since then she has been on the top floor, bedridden.
For the first 2 years, she enjoyed herself and was well taken care of. After her strokes and now residing on the top floor her care and mental health has not been as good. I call her every day on video call and most of our calls are filled with tears.
She has some issues hearing and she does not want to leave her room. She will be 89 this month and in my opinion, is miserable. She tells me she doesn't want to be alive anymore. This is not the home's fault but the UK system.
Senior management and staff are great. Daily care and junior staff are OK. Some carer's knowledge of English could be better.
The monthly fees are in my opinion, very high.
Looking after old people is a tough job. and getting old is not pleasant.

I hope she gets her wish soon.

Reply from Dave Fieldhouse, Home Manager at Chocolate Works

Thank you for sharing your experience of your mother's care. We understand that this is a difficult time for you and your family and we would like to reassure you that the well-being of our residents is our top priority. We would be grateful for the opportunity to discuss your concerns in more...  

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Review from S H (Son of Resident) published on 23 July 2024 Submitted via Website
Overall Experience
Mum spent the last couple of months of her life at the Chocolate Works. From the first conversation to the last, I cannot praise this establishment highly enough. The staff in all roles are outstanding, and the facilities are first class. They made my Mum's final days comfortable, with dignity and love.

Outstanding!

Reply from Dave Fieldhouse, Home Manager at Chocolate Works

Thank you so much for your kind words. We are deeply touched to hear about your positive experience at Chocolate Works Care Village during such a difficult time. Our staff works tirelessly to provide comfort and dignity to our residents, and it means the world to us to know we made a difference for your Mum. Best wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 01 Jul 2026

    A York care home hosted its own chess contest with local children. The event at Care UK’s Chocolate Works, on Bishopthorpe Road, saw 12 children from York Chess Club teach...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

Upcoming Events

There are no upcoming events for Chocolate Works.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Chocolate Works.

Meet the Team (1)

Judy Wray
Judy WrayJob Title:Home Manager

With over 36 years of experience in the healthcare sector, including 20 as a Registered Home Manager, I’m proud to lead the team at Chocolate Works care home. My background includes 27 years in administration, finance and business support, and I’ve been with Care UK for 14 years, most recently transferring internally from Ventress Hall.

I hold a QCF/SVQ Level 4 in Leadership and a Qualsafe Level 3 in Mental Health First Aid. I’m passionate about creating a safe, high-quality care environment, and I strive every day to support both residents and my team. I’m proud of what I’ve achieved, most notably consolidating and enhancing care services, including expanding dementia care and delivering NHS-contracted intermediate care services.

I’m proud of the strong relationships I build with residents, families, staff and the wider community. I start every day greeting residents and staff, and I make time for regular walkabouts to stay present and involved. The heart of my role is ensuring safety, quality care and excellent leadership.

Outside of work, I love spending time with my family, especially my grandson, Chester. I enjoy travelling, making memories and raising funds for charity. In 2023, I completed a 15,000ft skydive, raising over £2,600 for St Teresa’s Hospice. Wing-walking is next!

Frequently Asked Questions about Chocolate Works

What types of Care is Chocolate Works registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chocolate Works have?

There are 90 Single Rooms.

What are the Facilities & Services at Chocolate Works?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Chocolate Works to the centre of York?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chocolate Works to verify any information. View our terms and conditions. Chocolate Works has an Enhanced Service -more info.