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Review from Tracy H (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience

Very pleased with the facilities, care and staff at The Fleet Care Home. Excellent entertainment for the residents and family. Everything is spacious and bright with an added bistro cafe and family room and a large garden area.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Many thanks for the recent review, we are glad that you are pleased with the facilities, care and staff at the home. We will ensure that this lovely feedback is shared with the team. Thanks again for taking the time to complete a review.

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Review from Catherine C (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience

We moved my father from The Fleet in January 2024, the council reimbursed us for four months' worth of care home fees in March, some £11,000, but paid the money to Fleet to pay us back and now they are fobbing us off, promising to call us but never calling us back. We are at our wits end.

Reply from Marc Chudley, Manager at The Fleet Care Home

Hi Catherine, My Name is Marc, and I am the new manager at The Fleet Care home. I am sorry to hear of the challenges you have faced since your father left The Fleet and how this has affected your overall experience. I believe the matter has now been resolved by the central billing team. However, I will make contact with you to confirm this. In the meantime, please feel free to give me a call to talk through the situation. Kind Regards Marc Chudley

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Review from K E (Cousin of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience

Warm and friednly atmosphere, lots of activities, once rooms, bright and clean, friendly staff, lovely garden, easily accessible.

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Review from D B (Son-in-law of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

Fantastic, life-enhancing care at The Fleet. Very clean and light residence with spacious, comfortable rooms for residents and visitors. The cafe area downstairs is perfect for being together. Regular and multiple social events each week that are relevant and enjoyable for all residents. One is always

given a warm and friendly greeting at reception and beyond by all staff and everyone uses first names showing the care and love they have for all residents. Plenty of tea and cakes are always available and both inside and in the garden effort is made to make the place look loved and available to use. We love the social media posts that keep us informed and involved in weekly events when we are not able to be present. Overall The Fleet manages a first-class establishment for all stakeholders. Many thanks and our appreciation.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you so much for the lovely review, we are thrilled to hear that your experience has been that the team provide life-enhancing care. Thanks again for the kind words.

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Review from K U (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience

Amazing care home, with amazing staff! The activities they plan for the residents are amazing; they are always going off on some adventure or having different things brought in, singers, bands and Alpacas!
They do coffee mornings to raise vital funds and welcome the community, which is lovely for

the residents to see new people to chat with.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you for the lovely review; we are very proud of our team and so pleased that you feel they are amazing.

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Review from D S (Friend of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

Beautiful setting, and incredible staff who always go the extra mile. My friend struggled with the realisation she could no longer stay in her own home,but the staff went above and beyond to make her welcome. Love to visit; it feels like a hotel more than a care home.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review. We always want to make sure all of our residents are made to feel welcome and that this is their home. Thank you again

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Review from H M (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

I cannot thank the staff of Fleet Care home for the brilliant care for my mother, at her most vulnerable time in her life. When she felt her most unconfident and fearful, the team helped rebuild her self-esteem, mobility and confidence about returning home. Her stay has been great! She introduced herself

to other service users in the most creative way, by posing as a postie, getting involved with activities and even managing to celebrate Valentine's Day, with a lovely meal with my stepfather in the restaurant. Before she came to Fleet, her anxieties were high about being in care whilst she recovered, but the warm and welcoming greetings she received really settled those nerves. Thank you for making my mother feel at home there. She now feels confident enough to return home following the great care she's received, which is, in my mind, priceless.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review. having your mother here was a pleasure for us. I am so pleased her confidence has grown and she can return home. Thank you again.

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Review from Alison H (Regular Volunteer) published on 28 February 2024
Submitted via Website • Report

Overall Experience

An amazing home! A brilliant team! The rooms are clean and fresh and spacious, the decor can be accommodated to the individual to make it feel like home. Nothing is too much trouble at The Fleet, questions are answered promptly by any member of the team. On occasions I have eaten at The Fleet and found

the food to be nutritious and tasty, the entertainment is outstanding, residents are encouraged to join in even if some are too poorly to do so, and the team will have 1-1 with the residents, alpaca’s this week were paraded around to the amusement of the workforce but the residents were full of smiles. The home is a beautiful place and guarantees excellent care and commitment to every single person, staff, residents and their loved ones are all cared for. Come visit, stay for a cuppa and enjoy the home, you won’t be disappointed. Brilliant!

Reply from Damon Drummond, Manager at The Fleet Care Home

What a wonderful review! Thank you! We certainly try to make the Fleet the best place it can be for the residents and our staff.

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Review from Fiona T P (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

My adoptive dad had been in The Fleet since September 2023 and I have been nothing but impressed by the standard of care of him and the friendly, helpful attitude of the staff. He could not have been in a better place for his end-of-life care. An intelligent active man even at 92 he was happily engaged

with artwork, walks out and singing amongst other activities during his stay. The staff enabled him to visit his sister-in-law who lives locally, helped with all his phone calls and treated him gently with dignity, respect and kindness. Staff wise there is such a good vibe from the place. Highly recommend this place with heartfelt thanks.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your wonderful review, I will pass this on to the staff team. I am pleased that we have been able to support your adoptive dad with respect and kindness and engaged him in our activities program. Thank you again

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Review from Jennifer S (Sister of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience

Throughout my sister's stay, the friendship and empathy shown from the first to her last days at The Fleet were beyond measure. The whole staff will always be remembered for their strength and support. In the very difficult days, comfort and reassurance were always there with the dedicated staff. I

could not have chosen a better place for her to travel through her dementia journey. With heartfelt thanks.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you, Jennifer, for your lovely review and comments; it was our absolute pleasure to care and look after your sister. I will share this with the staff team and thank you again.

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Review from Stanley D (Brother of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience

My sister was moved to The Fleet from another residential care home. She has been settled into a lovely room and all her needs taken care of. They even arranged for her to phone me for a chat which she has never done before in a care home.
From the minute I arrived to visit her I was greeted by friendly

and helpful staff and had everything explained to me and a tour of the home. Lovely place for my sister to settle in.

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Review from Louise B (Daughter-in-law of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

The staff are the Fleet are incredible. They look after the residents so well and are always finding them things to do so they are not getting bored! I love to follow on social media to see what they have been doing and there is usually so much they’ve been up to! I wish I lived nearer because I’d get

more involved! What a great place to be! And it doesn’t smell of wee - a bonus!

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review, we do try our very best to find interesting things for our residents to do. I am really pleased that our social media page keeps you updated and we look forward to seeing you soon.

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Review from T A (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

We are very impressed with the standard of care, imaginative activities and kindness shown at Fleet. Our mothers health and mobility has improved and staff work hard to make it a lovely place to visit

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you Tamsin for your kind review, we do try at the Fleet to ensure all residents receive a high standard of care and have the opportunity to partake in a variety of activities. I will pass your lovely feedback on to the team.

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Review from Graham H (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience

At what was a very difficult time for the family, we all felt that every member of staff we met could not have been more caring and supportive. Dad got the best care possible in what turned out to be his last few weeks with us.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thanks for the feedback we always want to ensure that we are caring and support all our residents. We will ensure that we share this feedback with the team. Take care

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Review from Kate H (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My mother has been in the Fleet since May and she settled in very quickly due to the immensely warm welcome extended to her and all our family. She has a lovely room, enjoys freshly prepared meals and appreciates having her hair done regularly in the hair salon. There is always a smile to greet you

when visiting the Fleet, and The Cove is a lovely place to sit and have a cup of tea with super views and easy access to the garden. Mum is encouraged to join in the many activities on offer, but she is also made to feel comfortable if she prefers an afternoon reading in her room. I am confident that mum is happy, safe and well cared for in her ‘new home’.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you so much for your lovely feedback Kate, we are thrilled to hear that your mother has settled in very quickly. Our staff pride themselves on first impressions and always want to make sure you are warmly welcomed and with a smile. Take care

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Review from Tom B (Day Care) published on 15 August 2023
Submitted via Website • Report

Overall Experience

I had the pleasure of visiting the fleet today twice and was made most welcome by friendly staff and good coffee and biscuits. All the residents we being well looked after and happy thank you for the pleasant atmosphere

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your kind review, we are really pleased you enjoyed your visits to the home.

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Review from Margaret C (Daughter-in-law of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience

I am so grateful to all the staff at The Fleet Care Home because they really are wonderful. They go out of their way to help my mother-in-law, who can be quite difficult at times, and show concern, patience, and respect in abundance. The social activities are most weeks and residents enjoy them all,

there's a hairdresser which helps residents feel pampered. The meals are good and the tea trolley is very frequent. Cannot fault The Fleet Care Home at all.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you, Margaret, for your lovely review, it is a pleasure to look after and support your mother-in-law. I will pass on your kind words to the team

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Review from S H (Niece of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience

My relative is a lot happier and healthier than she was before moving into the home. She is encouraged to join in activities as much or as little as she wishes. She loves the enclosed garden and the performances put on out there. The home is well-kept and doesn't smell. The carers and management team

have always been helpful, despite being very busy.

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Review from Joseann W (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience

This amazing home is a joy to visit when my family and myself come along to spend time with my mother, who has been a resident for the past 3 weeks. It is crucial that my mother has a home in Dartmouth so that we can visit her regularly

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review, we are pleased to be caring for your mum.

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Review from Sandy R (Husband of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

My wife came to The Fleet Care Home in December, she suffers from schizophrenia and her condition can be very challenging. I have been extremely impressed by the care she gets - every single member of staff is 100% committed to the residents' welfare and well-being, and there is a cheerful "can-do"

attitude everywhere. The contact between the staff and myself has been wonderful with so much trouble taken to fully inform and involve me in her care. The events and activities are simply excellent with so many different things happening including visiting musicians which my wife particularly enjoys. There are spacious lounges, a small library, and an attractive dining room all of which overlook the lovely garden. Nowhere ever feels crowded, the general atmosphere is more like a good hotel than a care home. I count ourselves very lucky to have found The Fleet - it actually achieves what many care homes probably aim to do but fail.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you Sandy for your kind review, we aim to do the very best we can for all residents. I am so pleased your wife is enjoying our activities programme.

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Meet the Team (11)

Marc Chudley

Job Title: Home Manager

Joined: 2024

Marc is the Home Manager at The Fleet Care Home. Working in care for over 15 years, Marc started his career as a carer and worked up to become a qualified nurse and then on to Registered Manager. Marc has been working as a Home Manager for over 6 years and loves what he does.

Marc joined The Fleet in April 2024 and has a passion for truly Person-Centred care and delivering high standards with every service provided within the home. Marc is working hard to develop the Home and is looking forward to sharing the vision and the changes with the residents and their families in the coming months.

Sharon Eden

Job Title: Deputy Manager

Joined: 2021

Sharon is our Deputy Manager here at The Fleet Care Home, having been qualified for 27 years and having worked in care for 34 years. Sharon has predominantly worked in elderly care throughout her career but has experience in many other areas within the care and earned a few additional strings to her bow.

Sharon has specialist qualifications in Tissue Viability, Diabetes, and Infection Control.

Sharon enjoys reading and animals outside of work and often brings her 4-month-old puppy, Micah, to work and visit the residents.

Lizzie Callan

Job Title: Administrator

Joined: 2020

Lizzie has been working at The Fleet since it opened and is passionate about her role within our home. She finds the best part of her job is helping make the residents feel happy in a safe and secure environment. Lizzie loves being a part of the team and is known to spend time with the residents getting to know each one of them.

Outside of work, Lizzie enjoys spending time with her loved ones and motorbiking across Europe.

John Liversage

Job Title: Maintenance Manager

Joined: 2021

John started work at the Fleet in 2021 as the Maintenance Manager, he comes with a wealth of experience in this field.

Sarah Pinhorne

Job Title: Head of Unit

Sarah Pinhorne is the Head of Unit for our new Dementia Community here at The Fleet. Worked in care for over 31 years and throughout her career as a Healthcare Assistant and Senior Healthcare assistant, before completing her nursing training at Plymouth University and becoming a Registered Mental Health Nurse.

Sarah has had experience working in dementia care, both in EMI and overseeing a Dementia Care Community before. She has a passion for ensuring excellent care is provided at all times and that the support and care that is delivered are person-centred and holistic.

Sarah is incredibly excited to take the helm of this new and tailored service at The Fleet, leading our trained team to make the lives of our Residents with Dementia truly enriching and enjoyable.

Viv Munslow

Job Title: Head of Unit

Joined: 2024

Viv has been working in care for the past 25 years and has been with The Fleet since it opened. She has worked up from a carer to a Head of Unit and is now Head of Unit for Drake, our residential community. Viv really enjoys supporting our residents, prompting their independence, and making every day special for them.

Compared to all her previous jobs, Viv says this is the best of them all! Viv loves being able to help others and says we are all like a little family here.

Adam Borbas

Job Title: Senior Care Assistant

Joined: 2020

Adam is one of our Senior Care Assistants. Adam works in care because he believes that everybody deserves to live a happy and dignified life in the way they see fit even if they need help to achieve it. “Regarding my work, I am passionate about person-centred care which I believe is the most important segment of our numerous duties. If the passionate section is more about my personal life, I am most passionate about educating people in my own way about the importance of history and human nature through the lens of history.

As a hobby I do like a good long drive, it enables me to think clearly. I also like to lose myself in fantasy or sci-fi worlds while reading or watching movies”.

Holly Winsor

Job Title: Care Assistant

Joined: 2022

Holly is one of our wonderful Care Assistants. After completing her degree in counselling, Holly decided that wanted to be more hands-on and has loved getting to know each and every resident here at The Fleet.

Kimberly Heales

Job Title: Activities Coordinator

Joined: 2022

Kimberley is our Activities Coordinator and works within the healthcare industry purely because she loves helping others! She is a passionate member of the team and really focuses on helping our Dementia Care residents by improving these individuals’ well-being!

She is often seen singing and dancing around The Fleet because of her huge love of music. Kimberley put on multiple events and activities for our home and captures these special moments on camera.

Kimberley works closely with the local community and often sets up fundraisers for various local causes!

Pammy Anthony

Job Title: Housekeeping Assistant

Joined: 2022

Pammy is one of our Housekeeping Assistants at our home and she is a massive part of making sure our home remains to be a tidy and safe environment. Pammy is known for taking time to speak to our residents and forming relationships with people new to our home.

Nicholas Davies

Job Title: Laundry Assistant

Nick along with Sue runs the Laundry here at The Fleet Care Home in Dartmouth. Nick’s job is to ensure that not only is there plenty of bed and table linen and towels on all of the floors but also that all of the residents have their personal clothes washed and returned to them. It’s an important job and both Nick and Sue feel rather proud of their “part of the ship”, having it run really smoothly. When Nick isn’t collecting and distributing, he likes to try and find the time to stop and chat with our residents.

The Fleet Care Home

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Care Types Provided

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Other Care Provided

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