Valerian Court Care Home

The staff have responded to his special needs and the food served to him is excellent (he has a very healthy appetite) - the staff have to feed him and cut up his food as he is disabled. Overall, myself and family are delighted with the home.

It was my mother's 97th birthday and a party was provided for the whole family who could make it, and it was a very nice thought, plus many other times. There are a few other areas that could be improved as more activities, but in general, am well pleased with the staff and care given.

My husband was adamant, he didn't want to go into care, and I didn't want him to either. However, right from the word go, I was extremely satisfied with events as things progressed. My husband has Parkinson's and dementia, which is obviously progressing, but all staff have made him happy and comfortable the whole time he has been at Valerian Court. Nothing is too much trouble for them. He has had falls, not their fault I might add, but they have taken immediate action, and have notified me immediately. His room is always clean and tidy. They all call both me and my husband by our Christian names and welcome me every time I go to see my husband. There has been one small issue, of which they have now sorted to my satisfaction. I can't commend them high enough.

We were very happy with this care home and will definitely be back!

A big thank you for the wonderful care given to my sister. It was so nice to see all the smiling faces from all the staff. The nurses , carers, reception staff and management were so kind and supportive to us The care home is truly magnificent with amazing facilities and a most welcoming environment.

This was a learning curve as it was the first time she had gone into respite. Overall a good experience and it would have scored a 5, but for a few areas of improvement needed. Some communication didn't go right at the start with the pre-meeting at our home, I had to chase if someone was attending, I think the appointment had been lost, but someone still came around in the end so all got sorted. We completed a check-in list, but no checkout list was done and we are still missing a pair of blue trousers which I have chased, but nobody has found them yet. My mother-in-law concedes she is fussy with food and difficult to please, but some of the food wasn't good in her view, fish pie with rice for instance. There was confusion with how the hair appointment was booked, getting a shower and newspaper delivery to start, but all got sorted into week 2.

Which is reassuring for myself and the family.

Whenever visiting Dad I notice that the activities coordinator creates so many activities. Dad is always busy with something, or being entertained by events that have been organised. For Dad's birthday, she even beat us to it, with a cake, balloons and banners round his door, always making him feel very special. Thank you.

My grandma has just had a short stay in Valerian Court, for respite care. The facilities were excellent - the whole place was clean and fresh, with modern bedrooms, and lovely communal areas where the residents can spend time together. All of the staff were friendly and professional. The care workers were kind and attentive to the needs of all the residents. My grandma was well looked after, and kept comfortable and safe.

My father started a 2-week respite care stay and chose to become permanent. From the initial visit to the current day, the staff are friendly and kind and always greet my father and I by name. Staff are able to tell me what he has done each day. He has settled in well and has made friends with other residents. He has used the hair salon, library and cinema room. He enjoys good food in the social dining area and has been encouraged to play games and do armchair fitness. His room is well furnished, light with a large window and a safe bathroom. He is currently personalising his room with items and pictures from home. My father is happier and more relaxed than I have seen him for a while. When his oxygen levels fell low, staff immediately contacted me and took action by calling paramedics to check him over. I feel he is in safe and caring hands and I can relax knowing he is well cared for and taking his medication. He has grown in both strength and confidence as his stay has progressed.

Visiting was easy. The staff were extremely friendly and welcoming. Everything was always clean and tidy and well looked after.

My wife appears to be happy in Valerian Court. The staff are very helpful and look after my wife very well.

The place is beautiful, clean and modern. The food is great: he's gone from being underweight to healthy. There are plenty of activities, which my Mum sometimes joins in with just for the fun! My Granddad is religious and they help him get a taxi to church every week. He's ex-RAF and when he first moved, the staff dressed in RAF uniform to make his arrival special and the transition easier. I can't thank Valerian Court more for making his last days cheerful and caring.

The Valerian is everything you would want for your loved ones. All the staff are caring and take time to get to know the residents. They are honestly the best. My mother-in-law is there and I saw such an improvement in her overall well-being instantly!

Since moving Nan here from another home, I can honestly say that the home has surpassed my expectations. Every member of staff has a clear focus on how to make every day a positive experience, and they are all person-focused. From the first visit to the actual move, we were supported fully, and Nan was welcomed into the community. Nothing appears to be too much trouble, and the care and attention to every detail show the passion the team have to deliver exceptional care.

This care home really does care; not just for its residents but for their friends and families who visit. The front desk is always manned by smiling, approachable and helpful staff members. I have seen staff members genuinely upset when one of their residents is sufficiently ill to be taken into hospital. All rooms and common areas are kept beautifully clean. I cannot recommend it highly enough. It is hard admitting a family member so, rest assured that if you pick this care home, you can sit back and relax.

Lots of opportunities for residents to socialise.

Absolutely fantastic care. My grandad has severe dementia and so needed to move to a care home. He was resistant to any change but the staff and facilities are so lovely that he now sees it as home. They have activities for his mind and body and despite how his disease affects his mood - he's more happy than not. I'm so glad to know there's someone to take care of him 24/7 and also keep him company. The facility is also hi-tech secure so when his dementia wills him to go for a wander - they notice immediately and calm him down.

I am extremely happy with the whole team in the home who are welcoming and supportive at all times.

Having looked at a number of homes in a county guide and following a guided tour of this home, with the wide range of facilities on offer, we as a family, in consultation with our father, decided this would be the best place for his future needs.