Woodland Manor Care Home

On the first visit, there was no one on reception - for security, we would rather have seen the desk manned.

My husband was a resident at Woodland Manor for over two years until he passed away in July 2018. While they did have staffing problems due to the lack of public transport locally, I found the care to be of the highest standard. With a new manager in place, I feel the home will see even more improvement.

Lovely facilities, which also caters for visitors.

Dad was extremely well looked after in his time at Woodland Manor. Staff were polite and attentive at all times and also made visitors very welcome. Perhaps a system to take residents for mini-walks (15 mins) outside daily could be considered? Thank you for taking such good care of Dad

There are some helpful, competent staff at Woodlands but with a permanent manager very rarely at Woodlands and Porthaven's management failing to be accountable this is now a very unhappy care home!

We are very happy with Woodland Manor, where my Mother has been well looked after in a warm and welcoming community. She has been given friendship and understanding by patient carers, and the nursing care team have always been excellent too. Wonderful garden/coffee bar to spend time in/see visitors.

My wife who suffers from Lewy Body Dementia has now been a resident of Woodland Manor Care Home for almost a year. In my opinion, the staff continue to be kind and attentive and truly caring in every respect. I am conscious that a recent CQC review of Woodland Manor has been far from satisfactory, but I have to say that I have never found any of their adverse comments applicable to my wife's situation. Her overall treatment has always been such that I would never hesitate to recommend this Care Home to anyone requiring residential care and attention.

The cleanliness was exceptional and much appreciated. I feel stronger and more positive. Thank you to all concerned.

Our only concern was my mother contracted a chest infection while being cared for and was very poorly. She was given antibiotics, however, she said she was not seen by a doctor but a nurse. This chest infection persisted and has required stronger antibiotics and has still not cleared up.

Every aspect of her care is exceptional, admin, food, personal care, entertainment, housekeeping - nothing is too much trouble and she is very happy and therefore so are we. Thank you.

It is the kindness and attention which will remain with me always.

All members of the staff are consistently polite, cheerful and welcoming at all times. My father would have liked the meals to be served at a higher temperature and reported that they were better towards the end of his stay. He also found that he was not warm enough in his bedroom. He felt like he was "among friends" during his stay.

We would highly recommend Woodland Manor.

The nature of my sister's illness prevented her leaving her room. However, the facilities appeared excellent and the welcome/concern extended to myself and family was greatly appreciated.

I do think that there is not enough time given between meals from lunch at 1pm to supper at 5pm. I would recommend that the time should be altered to 7pm from 5pm, when it would be easier to cope with having another meal and not eating too early.

A very caring environment, however, they need to vastly improve their activities schedule for residents. Overall, very happy with Woodland Manor for mum.

Mum's health and strength improved greatly, thanks to the staff and to the excellent food. She enjoyed the activities provided and found the garden delightful. For the family, our anxieties about our mother have been taken away, and we can see she is happy.

First class in every way.

Sadly my mum needed to go into care. She arrived at Woodland Manor after not settling in a previous home. From the very first day, the warmth of the welcome from both staff and other patients relatives helped her to start to settle and trust. On day one the staff managed to earn her trust and the frightened look on her face started and disappeared and a calm look took over and she responded to the staff. For me being the main carer I also started to settle and sleep better for the first time in a month. I know my mum was in good hands with staff that really cared and most important understand what was happening to her. Thank you Woodland Manor.

Two weeks stay between hospital and flat. Staff have helped with exercise and food has been good with the room being comfortable. A good environment where the staff know your name and show an interest in your well-being.