Woodland Manor Care Home

Micholls Avenue, Chalfont St Peter, Gerrards Cross SL9 0EB
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9.8 130 Reviews
  • Woodland Manor Care Home, Gerrards Cross
Woodland Manor is situated in the charming village of Chalfont St Peter, set in beautifully landscaped gardens where residents can enjoy plenty of outdoor space. Providing expert residential, dementia, nursing and respite care 24 hours a day, the home supports individuals with wide-ranging needs.

There is an excellent choice of activities to keep mind and body active courtesy of a dedicated activities and wellbeing team, and a minibus ensures residents can enjoy regular trips and outings.

Every resident has a spacious private bedroom with ensuite wet room, and there are plenty of communal areas for residents and their relatives to enjoy, including a variety of lounges and dining rooms, a private dining room for special occasions, a hair salon and nail bar, an activities room, a café and even a cinema.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cristian Grosav (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Woodland Manor Care Home Reviews (130)

Total of 130, showing 101-120
9.8

Woodland Manor Care Home has a Review Score of 9.8 (9.795) out of 10, based on 47 reviews in the last 2 years. Over all time Woodland Manor Care Home has 130 reviews.

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Overall Experience  Overall Experience 4.0 out of 5

From what I observed, both the accommodation and care were just what my mother required for respite after her operation.
Our only concern was my mother contracted a chest infection while being cared for and was very poorly. She was given antibiotics, however, she said she was not seen by a doctor but
a nurse. This chest infection persisted and has required stronger antibiotics and has still not cleared up.

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Overall Experience  Overall Experience 5.0 out of 5

From the moment mum walked into Woodland Manor for her initial visit, she has experienced nothing but dignity, thoughtfulness and efficiency. Having been in residence for 4 months, she has become more animated, mobile and content.
Every aspect of her care is exceptional, admin, food, personal care,
entertainment, housekeeping - nothing is too much trouble and she is very happy and therefore so are we. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

Woodland Manor has been wonderful for me. It has got me to my feet after a fall and a period in hospital and has encouraged me in every way.
The care and patience of this often very hard-pushed staff is incredible.
For cleanliness, my bathroom has been kept spotless but my room has not received much
attention!
It is the kindness and attention which will remain with me always.

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Overall Experience  Overall Experience 5.0 out of 5

All members of the staff are consistently polite, cheerful and welcoming at all times. My father would have liked the meals to be served at a higher temperature and reported that they were better towards the end of his stay. He also found that he was not warm enough in his bedroom. He felt like he was
"among friends" during his stay.

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Overall Experience  Overall Experience 5.0 out of 5

The level of customer care at Woodland Manor has been excellent. From the first meeting at the home with the client services manager and then the assessment for my dad (at home) with the deputy home manager, through to meeting the carers working on the Buckingham wing, the level of care and advice has
been superb.
My mother, brother and I are very grateful that the team have worked so hard to settle our dad into the home. He has settled very quickly - much quicker than we would have imagined. This is to the credit of the team.
It has been a very sad and difficult time for us as a family but the advice and guidance we have received has really helped us all adjust.
The level of attention that dad has received from everyone has been so heartening to see. The carers really take on dads personality and they have tailored the day to dad's needs and interests. Dad is happy with the home. He keeps telling us how friendly and helpful the staff are - he looks happy and tells us how much he enjoys the food, people and singing activities.
We would highly recommend Woodland Manor.

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Overall Experience  Overall Experience 5.0 out of 5

The care and attention my sister, who was suffering from cancer, received whilst at Woodland's Manor, vastly exceeded my expectations and could not be faulted.
She was treated as an individual with great dignity. The staff showed great professionalism at all times.
The nature of my sister's illness
prevented her leaving her room. However, the facilities appeared excellent and the welcome/concern extended to myself and family was greatly appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

I do think that there is not enough time given between meals from lunch at 1pm to supper at 5pm. I would recommend that the time should be altered to 7pm from 5pm, when it would be easier to cope with having another meal and not eating too early.

Reply from Leigh Reid, Home Manager at Woodland Manor Care Home

Thanks for taking the time to review our home and for rating the service excellent. I take on board your comments about meal times but would point out that these are the main dining times only. In addition to this, for those who prefer not to eat in the restaurant, we have a lighter bites menu available throughout the day and a 24-hour snack menu. Thank you again for your kind feedback. Warm regards, Leigh

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Overall Experience  Overall Experience 5.0 out of 5

A very caring environment, however, they need to vastly improve their activities schedule for residents. Overall, very happy with Woodland Manor for mum.

Reply from Leigh Reid, Home Manager at Woodland Manor Care Home

Thank you for taking the time to share your experience of Woodland Manor. Porthavens' award-winning leisure and wellness programme can now be fully effected having successfully recruited a full-time coordinator. Please do attend our regular relatives meetings in order to share your thoughts and ideas on how further enhancements can be made or alternatively, just call by my office. Best wishes, Leigh

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Overall Experience  Overall Experience 5.0 out of 5

Woodland Manor provided several weeks of respite for my elderly mother, following some falls and a hospital admission which left her very unwell. The staff are very caring and friendly, and the nursing care good.
Mum's health and strength improved greatly, thanks to the staff and to the excellent
food. She enjoyed the activities provided and found the garden delightful. For the family, our anxieties about our mother have been taken away, and we can see she is happy.

Reply from Heather Hadizad, Home Manager (Interim) at Woodland Manor Care Home

Thank you for your comments and for taking the time to share your experience of Woodland Manor. Kind regards, Heather

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Overall Experience  Overall Experience 5.0 out of 5

First class in every way.

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Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum needed to go into care. She arrived at Woodland Manor after not settling in a previous home. From the very first day, the warmth of the welcome from both staff and other patients relatives helped her to start to settle and trust. On day one the staff managed to earn her trust and the frightened
look on her face started and disappeared and a calm look took over and she responded to the staff. For me being the main carer I also started to settle and sleep better for the first time in a month. I know my mum was in good hands with staff that really cared and most important understand what was happening to her. Thank you Woodland Manor.

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Overall Experience  Overall Experience 5.0 out of 5

Two weeks stay between hospital and flat. Staff have helped with exercise and food has been good with the room being comfortable. A good environment where the staff know your name and show an interest in your well-being.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the whole team at Woodland Manor Care Home for the care my mother has received. My mother is now well on the road to recovery after a fall in another care home. When my mother arrived at the home, she was unable to walk or feed herself and now through the dedication of the wonderful
management and staff, my mother is able to walk again and enjoy everyday life at the home. I would like to thank everyone for the kindness and support shown to me through a difficult time.

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Overall Experience  Overall Experience 4.0 out of 5

Very short stay by my mother unfortunately but she was very well looked after. Staff were kind and considerate and made her comfortable in her last days.

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Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of homes before choosing Woodland Manor. We chose this place for a number of reasons. Firstly, it is a beautiful place in a divine garden, and feels more like a wonderful hotel than a care home. Secondly, we were made to feel very welcomed, and that they would really work with
us to help make it work for our mother. Thirdly, my first impression the staff was very favourable. Now settled in the home, we couldn't be happier.
Management is very competent and the carers and all the staff;from the kitchen staff to the maintenance man, to the housekeeper are all wonderful. There is a passion for service and real kindness. We are thrilled with Woodland Manor in every single way.

Reply from Annie Lampard, Home Manager at Woodland Manor Care Home

Thank you for sharing your experience of Woodland Manor Helen. I will pass on your feedback to the team. Best wishes, Annie

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Overall Experience  Overall Experience 5.0 out of 5

My dear friend was fortunate in being transferred from hospital to Woodland Manor for a three week period of rehabilitation. Unfortunately her general health deteriorated and made it impractical to return, so she decided to stay on. She said she was so lucky to have such a lovely room. The staff made
her feel like she was on holiday in a 5* hotel. The beautifully tended gardens were a welcome distraction from any personal discomfort. Her carers treated her with kindness dignity and thoughtfulness with light hearted chatter and jokes to cheer her. It is not an easy job being a carer but they have made light of every difficult situation. Nothing was too much trouble in the same situation Woodland Manor is where I would go.

Reply from Annie Lampard, Home Manager at Woodland Manor Care Home

Thank you for such a heartfelt review of our home. Your kind comments will be shared with the team and are very much appreciated by all of us here at Woodland Manor. Sincerely, Annie.

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Overall Experience  Overall Experience 5.0 out of 5

It's a marvelous place and I've really enjoyed being here. The staff have been so helpful.

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Overall Experience  Overall Experience 5.0 out of 5

Very pleased well treated, staff are courteous and helpful.

Reply from Annie Lampard, Home Manager at Woodland Manor Care Home

Thank you for your review - we're all delighted you feel this way. Best wishes, Annie

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Overall Experience  Overall Experience 4.0 out of 5

Very pleasant.

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Overall Experience  Overall Experience 5.0 out of 5

My sister stayed at this care home for approximately two months, under an arrangement with Wexham Park Hospital NHS. During this stay my sister received an exceptionally high standard of care, from all members of staff. All aspects of her care were outstanding and the management has created a friendly
and caring atmosphere. Very efficient and knowledgeable staff working together as a team.

Reply from Annie Lampard, Home Manager at Woodland Manor Care Home

Thank you for sharing your experience of Woodland Manor. We're delighted that we were able to provide the support your sister needed. Best wishes, Annie.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Woodland Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Woodland Manor Care Home is calculated as follows: ( (456 Excellents x 5) + (86 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 556 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Manor Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Requires improvement
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Cristian

Cristian Grozav

Job Title: Home Manager

Joined: 2022

Hello, my name is Cristian Grozav, and I am the Home Manager here at Woodland Manor.


I am a highly motivated and compassionate individual with over 9 years of experience in the healthcare sector. I have dedicated my career to enhancing the quality of life of residents in my care and ensuring the smooth operation of the care facilities I manage. My expertise lies in managing day-to-day operations, leading a diverse team and implementing best practices to provide exceptional care and support for our residents and their loved ones.


In 2014 I began working as a healthcare assistant whilst waiting for my nursing registration, and I advanced through various roles within the company, demonstrating consistent dedication and acquiring new skills at each level.


By utilising my own experience, qualifications and personal dedication, I aim to ensure that every resident living at Woodland Manor receives the highest standard of care and enjoys living in a safe, supportive and enriching environment.

Carmen

Carmen Cianciaruso

Job Title: Client Services Manager

Joined: 2022

Hello, my name is Carmen, and I am the Client Services Manager here at Woodland Manor.


I was born and raised in Rome but have lived in the UK for over 20 years. I am adept at adapting to different situations, people and cultures due to my experiences working and living abroad and in multicultural environments.


I am a highly enthusiastic person who promotes a person-centred approach, starting from a family's initial visit. Teamwork is also very important to me as it reflects a collaborative and supportive approach to achieving a common goal, which is contributing to the overall well-being of our residents.

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