"Fantastic care from the staff here mum is in and out at the moment as she's reaching end of life mum will be 96 22/07 so it's..."Read all 25 reviews
from £1,300 / week54 Rooms
Location Type: Care Home
Nazareth House, Cardiff, offers a traditional and comfortable care environment, with talented professionals available throughout the day and night, including an easy-to-use nurse call systems.
The... Read more
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Nazareth Care Charitable Trust Reviews in Cardiff (25)
9.4
Nazareth Care Charitable Trust has a Group Review Score of 9.4 (9.436) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nazareth Care Charitable Trust must have a Review Score.
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Review of Nazareth House - Cardiff from S B (Daughter of Resident) published on 14 July 2026 Submitted via Website•
Overall Experience
Fantastic care from the staff here mum is in and out at the moment as she's reaching end of life mum will be 96 22/07 so it's understandable the way she is. The staff cannot do enough for us as a family and for mum they are exceptionally caring . I don't think we could have put mum into a better care home than Nazereth House Cardiff . The Staff in the offices and the cleaners plus the nursing staff . Overall fantastic service from all thank you all so very much. Suzanne
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you - the comments will be passed to staff and I know they will appreciate it. The suppport to family is as important as the support to our residents
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Review of Nazareth House - Cardiff from C B (Daughter of Resident) published on 14 July 2026 Submitted via Website•
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My mum has been in Nazerath house for coming up to two years we know that mum is coming to end of life she's coming up to 96 we cannot fault the staff here they have been fantastic we visit mum and we can stay as long as we like it's 24/7 visiting jhours so we can come and go all day and night. Mum has got to know all the staff and she loves everyone of them I personally would recommend anyone to come here to either see the home or have a family member to live here .
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you so much for your positive feedback. I will pass onto the staff as this praise will mean alot to them. We need to know if we get it wrone and we like to know when we get it right.
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Review of Nazareth House - Cardiff from Sally H (Daughter of Resident) published on 17 June 2026 Submitted via Website•
Overall Experience
I couldn't have wished for such an attentive group of staff. I feel they have all got to know her well and her funny little ways and they make every effort to accommodate her.. they go to great lengths to entertain the residents by having little Parties with the staff and the residents dance together, including some diverse music that everybody enjoys. The building and the grounds are beautiful. The nuns are really friendly. The manager of the whole building is very understanding and professional.
I was doubtful and I felt very guilty putting my mum into residential care but it has surpassed all expectations and I truly have peace of mind knowing she is in such good hands.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for the positive feedback. I will pass this on to the team as I know they all work hard and positive comments helps to keep their spirits up. As for 'Mum' we all appreciate her 'funny little ways' she has a sense of humour and makes us melt when she shows her soft side.
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Review of Nazareth House - Cardiff from Lee C (Son of Resident) published on 18 May 2026 Submitted via Website•
Overall Experience
NAZARETH HOUSE. From the moment we went to view the property/accommodation, it was clear that this is by far the nicest we had seen. Upon entering the building ,for me you could already see the place was extremely clean. The staff and service user all seemed happy. As far as my mom's care over the two and a half years residence, Impeccable care was given to her. Well appointed room, yes the building is quite old fashioned but boy do they make the best of it. Freshly decorated always. In my opinion ,you will be hard pressed to better the care given here. Clear communication with us if ever mom needed anything, medical or personal. The menus are changed daily and displayed on tables, good choices all round. well supervised activities for all residents There is always something going on, whether light physical activity or singalong sessions with the wonderful performers they bring in. I can not fault this establishment . Thank you on mom's behalf. Mrs.C.
Bless you all
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you so much for your positive feedback. I will ensure that this is passed to the team, as the praise lifts the spirits of staff doing the best they can in these difficult times. I am confident that the teams deliver a service that is individualised and meaningful to each person. I am so...
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Review of Nazareth House - Cardiff from Rachel M (Daughter of Resident) published on 14 May 2026 Submitted via Website•
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My mum passed away peacefully this weekend after spending over two and a half years at Nazareth House. Mum had advanced dementia and needed full nursing care to meet her needs. As a family we feel blessed that she was part of the community here during this time and we are so thankful for the kind, compassionate, person centred care she received.
Mum was happy and content during her time at Nazareth House, she loved spending time in the large garden and taking part in the wide variety of activities that were organised. The staff are really friendly, considerate and treat the residents with dignity and respect. They got to know mum well during this time and as a family we felt a real bond with everyone. It was sad to say goodbye today because we felt so welcome and involved but we have many happy memories from mum's time here.
I would warmly recommend Nazareth House to anyone and want to express our heartfelt thanks to the wonderful staff team who make a real difference every day.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for such a lovely warm review of the service. I am pleased to know that the family felt supported and the team were appreciated. I will pass on this feedback to all staff as this will inspire them to continue with the delivery of care that merits such a positive message form you at this difficult time. Please remain a visitor to our home whenever you are able.
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Review of Nazareth House - Cardiff from S S (Niece of Resident) published on 8 May 2026 Submitted via Postal Card•
Overall Experience
Overall the experience has been very positive. The staff are very friendly and work with the residents to ensure they are comfortable and get the most out of their home at Nazareth House. The activities are fun but also beneficial for wellbeing and exercise. It would be good to see more activities over a weekend but appreciated there are not so many staff on duty. Would be happy to recommend Nazareth House to others.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for your positive comments they are much appreciated . Staff will be informed, as this often reinforces what a marvellous job they do each day. The activities on weekends are often group events - music, dancing and socialising as quite a few residents have visitors, famil & friends over the weekends. We try to assist with visits if required.
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Review of Nazareth House - Cardiff from Peter B (Husband of Resident) published on 8 May 2026 Submitted via Website•
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My wife has been resident at Nazareth House for more than two and a half years now. She has advanced dementia and needs full-time residential care. She has been very comfortable and well cared for. The staff are genuinely caring and the nursing home is well managed. Communications with the staff have always been good. She enjoys taking part in the activities that are organised for the residents. Her particular pleasure is spending time in the beautiful, large garden. Even on the days when she is struggling more than usual, she always perks up when I take her into the garden in her wheelchair. Her room is not big, but is very adequate for her needs. She doesn't spend a lot of the daytime in her room.
My wife is very content at Nazareth House and I can't imagine a better place for her, under the circumstances.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for your positive feedback - this will be passed to the staff and I can assure you is greatly apprectiated
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Review of Nazareth House - Cardiff from Bethan M (Daughter of Resident) published on 7 May 2026 Submitted via Website•
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Caring staff who know my mum well. Any concerns are addressed. One nurse who was very abrupt and always on the computer has since left. Other nurses are conscientious and hard working. Relay concerns to the gp's.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
There has been some changes to staff to develop practices in approach to residents, visitors and external professionals. It is positive to receive this feedback to reinforce that some changes were required and positive change is now in place . Thank you for these comments.
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Review of Nazareth House - Cardiff from Tim S (Nephew of Resident) published on 7 May 2026 Submitted via Website•
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My Aunt became a resident at Nazareth House recently and my wife and I are delighted with the care she is receiving. Our Aunt was really struggling to cope on her own at home and that challenge manifested itself in her increasing poor wellbeing She is so much happier now at Nazareth House. The wrap around care she receives is exemplary; the staff are caring, respectful and empathetic to her. Despite her challenges she has really embraced all that Nazareth House has to offer her My wife and I are thrilled our aunt is in receipt of great care and are grateful to all the staff there for their dedication towards her
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for your positive comments - much appreciated and given in feedback to staff
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Review of Nazareth House - Cardiff from Philip J (Husband of Resident) published on 17 April 2026 Submitted via Website•
Overall Experience
It's a pleasure to complete this review, relating to the care my wife has received at this home for nearly two years. She has advanced Alzheimer's dementia and cannot talk, walk, or feed herself. She is also doubly incontinent. Nowhere is perfect, but I regard the manner in which she is cared for as a real blessing - and relief! The manager, visiting GP, nurses, carers, and support staff are such an encouragement. Many go the extra mile, as they see or anticipate my wife's immediate or long-term needs. This is so crucial, because she cannot communicate normally. The Sisters of Nazareth support the staff by displaying loving - and sometimes practical - concern. This greatly enhances the holistic nature of the caring experience at Nazareth House.
The well cared for garden area is a tranquil oasis, giving us - and many others - a breath of fresh air in more ways than one!
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
The team would like to thank you for the positive review , your comments are deeply valued and will be fed back to all staff. It is pleasure to care for your wife and we enjoy your visits.
General Manager - Teresa Handford
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Review of Nazareth House - Cardiff from Tracey W (Daughter of Resident) published on 17 November 2025 Submitted via Website•
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Both my parents have been in Nazareth House for around 18 months. My Dad has vascular Dementia and my mum has Alzheimer's. The staff there are lovely and appear to genuinely enjoy their roles in Naz House. It was a bit of a struggle keeping my parents together but Teresa the Manager was very helpful and more than happy to accommodate my parents. They have a bedroom and sitting room, rooms next door to each other. They are both very happy in themselves and always look clean and tidy. I would recommend Naz House 100% and you can rest assured your parent or whoever it is going to Naz House will be properly cared for.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for your positive feed back. This is very much appreciated and will be passed on to staff. Supporting couples to remain together is such an important part of maintaining a long standing, significant relationship. Your parents have created their own routine, made friends and appear as...
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Review of Nazareth House - Cardiff from Suzanne C (Daughter of Resident) published on 11 August 2025 Submitted via Website•
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It was always a worry for me having to move my Mum into a nursing home but after her last fall it was apparent that she needed more care. This home is like home from home for her and also us when we visit. The people who work there are truly amazing, they always have a kind word and a smile and nothing is to much trouble for them. The garden is beautiful and i always take her for tea and cake outside, we could be in the middle of the countryside and who would think we are in the centre of Cardiff. My Mum enjoys the activities and is always encouraged to join in with everything. Everyone calls her Mrs Tea Pot because she loves her cup of tea. Mum has a lovely room which i have decorated with all her pictures and she has a lovely view of the garden. Thank you everyone for putting my mind at rest that she is being so well cared for.
You are truly angels.
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Review of Nazareth House - Cardiff from Paula P (Daughter of Resident) published on 7 August 2025 Submitted via Website•
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My mum has just become a full time resident at Nazareth House and my family could not be happier with the service we have received and the care my mum is getting. She is so settled and happy with the move. The care my sister and I have witnessed has been amazing and the staff have been so friendly and professional with all of us.
I also so pleased with the new app as I am not local and I love the daily updates and hope to see photos of events as I cannot visit often and this way I get a glimpse of mums new life.
Thank you again for making this hard transition so easy for us especially my mum. She has gone from being withdrawal and to being stimulated and engaged. I only have good things to say.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for the lovely comments they are very much appreciated. I will make sure that the staff receive this positive feedback. It makes all the staff feel valued for the service they provide.
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Review of Nazareth House - Cardiff from Richard R (Friend of Resident) published on 12 September 2024 Submitted via Postal Card•
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My friend is now in Nazareth House having suffered strokes which have medically caused him to be unable to walk and sleep a lot. I have found the care staff excellent when I have visited. I have offered tea and biscuits during the mornings but not meals. The home is clean and welcoming.
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Review of Nazareth House - Cardiff from Sarah T (Daughter of Resident) published on 17 July 2024 Submitted via Website•
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When we knew that my dad would require residential nursing care we were anxious about finding the right place for him and ensuring that he was properly cared for. We needn't have worried because as soon as he went into Nazareth House we knew that it was the right place for him. The staff were lovely and the care he received was excellent. His room was well-equipped, and he was at his happiest when we were able to take him outside into the beautiful gardens.
Our thanks go to everyone at Nazareth House for everything you did for him.
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Review of Nazareth House - Cardiff from Simon K (Son of Resident) published on 10 July 2024 Submitted via Website•
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My mother was a resident on the Nursing Floor for over 5 years, before she died last month at the grand old age of 98. Mum had lost her mobility and suffered from dementia. The staff there provided very good care for Mum throughout, combining highly professional nursing with loving and supportive care. The warm, kind and skilled way they all operated ensured Mum was comfortable and happy. They ensured she was up and involved in activities and meals everyday, whenever fit to do so. Mum was always treated with dignity and respect. The wider group of staff of Nazareth House and the volunteers were equally friendly and helpful and provided activities which brought great satisfaction and pleasure, especially the quizzes, games, singing and taking her out into the lovely gardens. The open and welcoming approach to visitors was very helpful in enabling her disparate family to see her.
Thank you to everyone at Nazareth House for making Mum's last years so happy and comfortable.
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Review of Nazareth House - Cardiff from E D (Sister of Resident) published on 26 February 2024 Submitted via Postal Card•
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I have always found the staff at Nazareth House to be very kind and caring and willing to help out should any problems occur. The activities are always well attended and everyone seems to be enjoying themselves. The food is very good and varied. The kindness of the staff, the chapel, the lovely gardens and the grotto have all contributed to my brother being able to adjust to living in the care home after he had to leave his own home.
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Review of Nazareth House - Cardiff from Veronica T (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card•
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My mother has been a resident for more than two years. They have an 'open door' policy and I am able to visit at any time. Residents special needs are always taken into consideration and all residents I have seen are always treated with care and respect. The carers take extra care to include all residents in any activities taking place. The home is currently undertaking some decorating/rewiring etc. and every effort is made to avoid disruption to other residents and visitors.
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Review of Nazareth House - Cardiff from M D (Respite Resident) published on 6 December 2023 Submitted via Postal Card•
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I needed respite care after spending nearly eight weeks in hospital following a fall. Nazareth House gave me the best professional, expert and caring help I needed. Always there night and day and with a kind heart. Nothing was too much trouble for them. I always be grateful to Nazareth House.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
On behalf of the previous manager - thank you for your very positive comments.
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Review of Nazareth House - Cardiff from G W (Mother of Resident) published on 5 September 2023 Submitted via Postal Card•
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The care provided by the home is excellent. Residents are treated with dignity, and it is a very friendly, happy environment. The food is excellent, and there is a choice for residents. Activities are well organised, including sports sessions and choir. If there are any concerns, these are dealt with immediately by the general manager. The home has beautiful gardens, and residents are encouraged to use them. Facilities and rooms are very clean, and there is a homely feeling about the house.
↩Reply from Teresa Handford, General Manager at Nazareth House - Cardiff
Thank you for the very positive feedback. It is appreciated and has been reiterated to staff.
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