Care Home Owned by The Salvation Army in West Midlands

after her. She has been there ever since and has received exemplary care and is doing so well.
I couldn't be happier with the team and the manager. They are excellent and I would throughly recommend Youell Court.

and also clearly loved by the staff. After just a few weeks she regretted not having moved in much, much earlier. It is a comfort to our family that she ended her days as a happy and contented resident.

staff are great. The home is clean, well managed and there is an air of calm. Mum has been at the care home for 6 weeks now and it's the best decision we have made recently.

warm and the staff are always kind and supportive when we visit and actively keep us involved in Mum's care plan. Whilst Mum's memory has progressively deteriorated, we are grateful to the home for all their kindness, love and increasing support towards her. Mum enjoys the countless activities with the social media pages being testament to that as well as a blessing as you can see the participation and interaction of staff and residents. For those who are looking for a place to care, encourage and support your loved ones and also treat them with dignity in their later stages of life, I highly recommend Youell Court to you.

place. The whole place felt more like home than 'a home' and we witnessed simple acts of kindness and care from numerous staff during the visit. All the staff were very welcoming and took us through all the financial aspects and what we could expect. It was all very clear. My father was then taken into hospital near his home (several counties away) and 'the boss' drove over to make a personal assessment and liaise with the hospital team regarding admission to Youell Court. Although my father was only resident there for a month I could not have wished for better care. The staff made his care individual. I'm forever grateful to them for this.

music. The staff are caring and compassionate and give her all the time she needs, especially as her health has deteriorated. There is good communication between staff and the family and we feel she is safe and well looked after.

good.
There are services on a Sunday which is great as Mum always attended a local church. The daily activities seem to be varied and fun and Mum is always happy and smiling, free from the anxiety she had when trying to manage life at home. As a family we feel reassured that she is safe and well looked after and feel that Youell Court was the ideal place for her at a time when she was no longer able to live at home. We are extremely thankful as a family for this lovely place and recommend it highly.

service on a Sunday. Truly grateful for the wonderful service Youell Court offers.

Dad to do FaceTime calls, and outside visits, followed by pod visits then eventually we were allowed to visit Dad inside the home. During all this time the manager and her team were engaged with Dad and the family. Dad was always smiling and laughing. He always looked his very best, shaved and dressed just as he was before dementia. They would post lots of photos of Dad involved with chapel service, games activities, painting and crafts. He would watch his fellow residents baking and then happily sample the cakes! I think Dad loved all the attention but most of all he felt, happy, safe and useful, he had a purpose. This made the family feel very happy we had chosen Youell Court as Dad’s home.

There were many activities but Dad often preferred to stay and enjoy his own space plus he had so many visitors. Thank you to The Salvation Army for being there when Dad was in need.

well looked after in every aspect. The care and attention she received were beyond reproach. As she was a regular churchgoer all her life, the spiritual aspect of the home was very important and made her stay even more comfortable. All the staff treated her with care and understanding, and she was always full of praise for them all.

I have nothing but praise for the home and all the staff. Nothing is too much trouble and myself and my family have been made to feel so welcome. During these difficult Covid times, the staff have been incredibly impressive in the way in which they have looked after the residents. I can't thank them enough for all their hard work. My father continues to feel very well cared for, safe, settled and very happy. I would also like to give a special thanks to three members of staff, in particular.

rather than the routine of the home. She is well cared for, both physically and spiritually, which is one of the many reasons we chose Youell Court. Communication with Grandma can be difficult over the phone and she is not a fan of FaceTime, however, being able to get updates as and when required from staff is fabulous. A big thank you to all of the staff who have worked tirelessly throughout the pandemic.

was different. Youell Court specialises in care for dementia residents and despite the first few weeks being difficult, my Dad soon settled in and I had no worries at all. The staff don’t just care for his needs, they love him like their own family. The thing I liked about Youell Court is that they work together with families to get to know the personality and attributes of your loved one. Youell Court have lots of things happening in the day to keep their residents occupied and I honestly feel as though I made the right choice for my Dad’s future. From the bottom of my heart, I would just like to thank all of the staff at Youell Court for working so diligently during these unprecedented times - Thankyou.

quickly and in a friendly way. Having her in safe hands is a weight off our minds as a family. We think it is great that the residents occasionally get a "day out" which they seem to enjoy. They also benefit from the activities and religious services which take place at home.

including Alzheimer's. Youell Court provided a real home for our mum. They respected her cultural background and interests, providing activities that engaged her and in which she could fully participate. The staff and management were very professional and caring. The greatest compliment that we can pay the staff is that whenever we asked our mum how she was being treated, she always said ‘They are just so kind’. This was very evident on her return from hospital admissions, our mum was always very keen to return to Youell Court or as she would say ‘To Her friends’. The care our mum received at the time of her death was excellent which we as a family we hugely appreciated.

her personal care was excellent. Sadly, upon her death, as a family, we took comfort that she spent her final days in an environment she was comfortable with.

safe at Youell Court.

ones. The respect and attention shown to my father left me reassured that the care he is given, by the wonderful people that treat him correctly, "A care home" in the right sense.