Care Home Owned by The Salvation Army in Norfolk

walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.

and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.

to all the staff.

other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.

been brilliant.

and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.

wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.

staff are cheerful, and my mother is happy. She is encouraged to socialise taking part in activities with others, which she enjoys.

caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.

his carer when our mum was a resident here five years ago. We knew Mum was in good hands.
She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!

with staff.

been really supportive too. It's clear to see that my mum is being well looked after. The care home itself is always clean, bright and welcoming. There's also a very active programme of events and activities for the residents. Since I live far away, I particularly appreciate the social media updates - it's lovely to be able to get a taste of what's going on and gives me something extra to talk about when I visit.

a positive and happy atmosphere in the home that is often missing. The social media page is very active and a wonderful way to check in on the many and varied activities and see my beloved mum. Most importantly, I think that the quality of care and management is very high. Both for my mum, but also care and consideration for my dad, as he adjusts and copes with living alone and my mum's condition. The only thing that I think could be improved is the food, it often looks frozen or out of a packet, portion sizes are often small and seconds are limited. My mum is inevitably declining as she has a terminal condition, but I wouldn't want her to be anywhere else. Thank you to all the team.

in a care home prior to Furze Hill where she became very depressed and lonely as little attention was paid to her. This changed immediately after she arrived at Furze Hill and she is now her happy mischievous self again. All the staff are very attentive and there is so much interaction between staff and residents it’s amazing. I think good management and staff are key at Furze Hill, nothing appears to be too much trouble. Cannot recommend it highly enough.

Would strongly recommend.