The Salvation Army in Norfolk | 1 Care Home

Review of
Furze Hill House
from S C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff and volunteers very good, go the extra mile. Clean and friendly home. Nothing is too much trouble, you can always see the manager without any fuss, the door is always open and welcoming - the food is very good and a good choice to choose from.
Its very sad to have to put a loved one into care,

but you can visit when you like, no problems. Well done all who work here and a big thank you.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from S G (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Furze Hill is a wonderful care home, and my mum is happy there. The staff are kind and friendly and always welcoming. When we visit, Mum always looks well cared for, and her room is always clean. There are plenty of activities for the residents to join in, which Mum enjoys, especially the singing.
I

can highly recommend Furze Hill House.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Christine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for submitting a review of Furze Hill House. Your views are important to us and are used in order to ensure a continuous standard provided at the home. I will share your review to the staff also. Thanks once again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from M B (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able

to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time to review the home. Your views are important to us and are used in the continuous development of the service that we provide. Thank you for your kind words, the staff will be pleased to know that you are assured that they are well aware of your Dad's needs. Thanks Once again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Philip W (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, it is really important to us and used in our continuous improvement for the service that we offer. I will take your views on the things that you have indicated that need some improvement and take action where required. Thank you once again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from D N (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

It is such a relief that my mother is a resident of Furze Hill House. The level of care and the quality of the accommodation and facilities is second to none.
I appreciate that my mother can be difficult, disruptive and a challenge. However all the staff go beyond and above to make her as comfortable,

safe and happy as possible.
The rooms are all kept clean, tidy and lovely and warm. Blankets are always available for anyone who feels the cold.
Hot and cold drinks are always available with biscuits and cake mornings and afternoons.
The Cameo club is a great hit with my mother too. The staff take time to walk residents over so they can enjoy a lunch and entertainment in a different location.
I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely complimentary review. It is important to us that the relatives are assured that we do all we can to make a happy home for our residents. I will pass on your feedback to the staff. Thanks again for taking time to review us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Martin R (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

Furze Hill House is a wonderful place. My mother has been there for 6 years and has always been very well looked after by the kind and caring staff who treat her with dignity. The home is always warm & comfortable, its it clean & tidy and the food options are excellent.
They also have regular activities

for the residents.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your kind words and review. Your feedback is really important to us and valued in striving to ensure the best service is provided to our residents. I will share your review with the staff, I am sure they will be pleased to know that you are happy with the service provided.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Alma U (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am delighted that you are happy in all areas of the service that we provide. your feedback is extremely important to us and enables to look at our service quality.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Ian R (Son of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually

walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your very kind and welcome review of the home Ian. We are all very pleased that Furze Hill House continues to meet your expectations for your Mum as a family. I will share your kind comments with the staff team. Thank you once again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Angela S (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment

and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for this lovely review. It matters so much to us all that families feel that their loved ones are well looked after in a clean homely environment and that you are all welcomed as family by the staff. I will pass on your comments to the staff team. Thanks once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Rachel W (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou

to all the staff.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am very pleased that you are reassured about the care of your Mother by us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from H C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from D P (Brother of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with

other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from P W (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control

and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new boiler system fitted quite recently and have a maintenance plan in place for replacing the heating manifolds that haven't already been replaced. We have also had engineers on site to check the heating system itself. As the weather is unpredictable in terms of temperature, it is more difficult to retain an ambient temperature throughout. The Lounge in particular does get warm due to the large windows and the position of the sun towards the afternoon. Please be assured that we are aware and are taking action regarding the fluctuating reliability of the heating system. I will share your comments with the property team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Eddie P (Husband of Resident) published on 1 October 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My

wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We use all feedback received in the continuous improvement of the service we provide. I am delighted that you feel welcomed into the home and that you know your wife is in good hands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from S L (Nephew of Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

Much patience, much care, much compassion.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. We welcome feedback in order to continually strive in the improvement of the service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from A C (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report

Overall Experience

We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and

caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely feedback about our home. We use all information collected in reviews in our continuous improvement planning. I will be sharing your review with the staff team. It is a pleasure to have your mum as a resident here. We aim to ensure that Residents and their families and friends feel that they are part of our family, this is evident from your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Denny H (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report

Overall Experience

My dad was in your lovely care home for respite. He had been a bit poorly. He arrived in a wheelchair and was nonverbal. After a few weeks, he made amazing progress. The manager is passionate about her role and always goes above and beyond her duty of care. The staff are dedicated caregivers.
We knew

his carer when our mum was a resident here five years ago. We knew Mum was in good hands.
She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for the lovely words in your review. It was a real pleasure to have your dad stay with us. I will pass on your comments to the staff team and include them in our quality assurance monitoring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from N B (Husband of Resident) published on 21 March 2024 Submitted via Postal Card • Report

Overall Experience

Well-run care home, with nice staff who are infinitely patient (some residents with dementia are sometimes quite difficult). Warm and friendly atmosphere. My wife suffers from a neurological condition leaving her crippled, blind and unable to communicate but she seems not unhappy and still manages rapport

with staff.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. Your feedback is very important to us. We use all feedback that we receive to continuously improve the service offered to our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Furze Hill House
from Sandra G (Cousin of Resident) published on 2 February 2024 Submitted via Postal Card • Report

Overall Experience

We are more than happy with the way my cousin has been cared for and over the months we can see she has settled well. The home and the staff are excellent and we are really pleased with everything.

Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, it is very important to us. We use all feedback received to ensure that the service we provide is of an excellent standard and make changes where people have brought to our attention any areas that we can improve on. I am pleased to learn that you are happy with the way your relative has been cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by The Salvation Army in Norfolk

The Salvation Army Locations in Norfolk (1)

The Salvation Army Reviews in Norfolk (53)

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Furze Hill House

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers