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The Salvation Army Locations (7)

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The Salvation Army Reviews (195)

Reviews posted for members of The Salvation Army

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Reviewer Connection to The Salvation Army
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Review of

Furze Hill House

from Sandra N (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are always changing, so there is no continuation of care. Agency staff are not as familiar with the residents of the care home or their needs as the regular staff are. The facilities are good and kept to high standard of cleanliness. I feel more effort could be put in to sitting or engaging
with the less interactive residents.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. We take your views and comments very seriously and will use this to look at the areas that you feel could be improved. I can inform you that regarding staffing, We are currently recruiting for staff, our core team has remained stable. We need to use Agency staff to fill in where required so that care delivery is not affected, we block book agency staff to ensure a continuity of care.
Pease do feel that you can raise / bring to our attention any concerns at the times of your visits.
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Review of

Furze Hill House

from M A (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very happy with the welcome we and my mum have had at Furze Hill. It is an amazing community, and my mum soon settled into a lovely routine and a wonderful life, happy, smiling, friendly, and active, things that previously had been absent from her daily life. The staff are to be praised,
highly thanked for everything they do for each resident, kind, attentive, interested, listening ear, fun, and so much more we could say. Highly recommend Furze Hill.
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Review of

Furze Hill House

from Linda W (Stepdaughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Furze Hill is modern and provides a warm, friendly atmosphere. The foyer, day room and especially the individual rooms are spacious. I am amazed by the amount of personal furniture and belongings my step mum has been able to have with her. Her room really is a home from home.
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Review of

Lyndon Residential Home

from Nick B (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a full-time Lyndon resident from 18/9/23 until 28/6/25 (when he passed).
Prior to that he was in temporary (two or more weeks at a time), and then part-time (three days a week) respite at the home.
Dad suffered from dementia (reaching the final stages of that in 2025), and breast cancer
(the key reason he was taken from us).


Throughout dad's stay, the family were very impressed with Lyndon Home across all categories.
I'm being genuine, and not exaggerating, when I say that everything about the Home was excellent.
But it was the quality of the staff at Lyndon, and the care they provided dad (and the other residents) that was particularly exceptional.
They took wonderful care of my lovely dad. They were kind, friendly, warm, attentive and respectful people who went above and beyond. We could not fault them. Couldn't have asked for more.
Thank you so much to all of the lovely people at Lyndon Home who made my dad's final days as bright and comfortable as was possible.

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Review of

Furze Hill House

from S C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and volunteers very good, go the extra mile. Clean and friendly home. Nothing is too much trouble, you can always see the manager without any fuss, the door is always open and welcoming - the food is very good and a good choice to choose from.
Its very sad to have to put a loved one into care,
but you can visit when you like, no problems. Well done all who work here and a big thank you.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
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Review of

Furze Hill House

from S G (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furze Hill is a wonderful care home, and my mum is happy there. The staff are kind and friendly and always welcoming. When we visit, Mum always looks well cared for, and her room is always clean. There are plenty of activities for the residents to join in, which Mum enjoys, especially the singing.
I
can highly recommend Furze Hill House.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time out to review us .It is very important to us that we gain feedback from the people using our services and their families. I will share your views with the staff team, as I am sure they will be please to her your kind words and recognition of the service provided.
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Review of

Furze Hill House

from Christine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every member of the team is friendly & caring. Mum is very happy here. The staff respect her & encourage her to stay independent wherever possible.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for submitting a review of Furze Hill House. Your views are important to us and are used in order to ensure a continuous standard provided at the home. I will share your review to the staff also. Thanks once again
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Review of

Furze Hill House

from M B (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Furze Hill House since July 2024. During his time there, his care needs have increased. The staff are well aware of his needs, and an ideal care plan has been put in place. His dementia means that most of the time he isn't aware of much, but he is able to walk using a frame and is able
to communicate with staff. Overall, we are happy with the care Dad receives. Keep up the good work!!
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for taking time to review the home. Your views are important to us and are used in the continuous development of the service that we provide. Thank you for your kind words, the staff will be pleased to know that you are assured that they are well aware of your Dad's needs. Thanks Once again
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Review of

Furze Hill House

from Philip W (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never envisaged having to rely on a care home for my mother's welfare, but can honestly say that it now feels like an extended family at Furze Hill with care and compassion for both residents and visiting family members.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback, it is really important to us and used in our continuous improvement for the service that we offer. I will take your views on the things that you have indicated that need some improvement and take action where required. Thank you once again
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Review of

Furze Hill House

from D N (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a relief that my mother is a resident of Furze Hill House. The level of care and the quality of the accommodation and facilities is second to none.
I appreciate that my mother can be difficult, disruptive and a challenge. However all the staff go beyond and above to make her as comfortable,
safe and happy as possible.
The rooms are all kept clean, tidy and lovely and warm. Blankets are always available for anyone who feels the cold.
Hot and cold drinks are always available with biscuits and cake mornings and afternoons.
The Cameo club is a great hit with my mother too. The staff take time to walk residents over so they can enjoy a lunch and entertainment in a different location.
I would say Furze Hill is the best home my mother has been too, because the emphasis is on making it as much like home as they can.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your lovely complimentary review. It is important to us that the relatives are assured that we do all we can to make a happy home for our residents. I will pass on your feedback to the staff. Thanks again for taking time to review us.
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Review of

Furze Hill House

from Martin R (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze Hill House is a wonderful place. My mother has been there for 6 years and has always been very well looked after by the kind and caring staff who treat her with dignity. The home is always warm & comfortable, its it clean & tidy and the food options are excellent.
They also have regular activities
for the residents.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your kind words and review. Your feedback is really important to us and valued in striving to ensure the best service is provided to our residents. I will share your review with the staff, I am sure they will be pleased to know that you are happy with the service provided.
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Review of

Furze Hill House

from Alma U (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home, everyone is friendly and so welcoming on every visit. The management and staff go above and beyond with the care given to my mum. My family and I would highly recommend this care home.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am delighted that you are happy in all areas of the service that we provide. your feedback is extremely important to us and enables to look at our service quality.
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Review of

Furze Hill House

from Ian R (Son of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Furze Hill House for a few years, and as she suffers from dementia it is vital that I am certain she is happy and well cared for. Even thought mum no longer knows who any of her children are, it is still very evident that she is happy. Mum is a wanderer and continually
walks around the care home, including on occasions walking in to the office turning around and walking out again, but she is never chastised for doing so by the staff. It is just a really lovely environment for a lady who is fast approaching her 93rd birthday to live out what time she has left. Mum has been a member of The Salvation Army for 50 years, and being in a Salvation Army care home has been great for her wellbeing. While mum has little speach left , she will still tap her foot when she hears a band or songster brigade, the music is still a great stimulation. All in all, I can't fault the care she receives, which is greatly appreciated by the family.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your very kind and welcome review of the home Ian. We are all very pleased that Furze Hill House continues to meet your expectations for your Mum as a family. I will share your kind comments with the staff team. Thank you once again
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Review of

Furze Hill House

from Angela S (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's lovely to visit our mum at Furze Hill, she is always well looked after, dressed lovely and clean and her room is always clean and tidy with the bed always made. The staff are very friendly, not just to mum but to the family and friends too. The care home is always warm and welcoming, the entertainment
and fayres are great, mum loves the food, and theres cups of hot and cold drinks available on asking. I wouldn't want our mum to be anywhere else.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for this lovely review. It matters so much to us all that families feel that their loved ones are well looked after in a clean homely environment and that you are all welcomed as family by the staff. I will pass on your comments to the staff team. Thanks once again.
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Review of

Furze Hill House

from Rachel W (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Furze care home in North Walsham is a very friendly home with great staff. The home is very bright and open with large rooms with ensuite, very clean everywhere. My sister and I will return back to Australia and we feel very comfortable in the knowledge that she is well looked after and safe. Thankyou
to all the staff.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your feedback. I am very pleased that you are reassured about the care of your Mother by us.
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Review of

Youell Court

from Nicola N (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sadly lost my father very unexpectedly and my mother has been adrift since his passing.
She was struggling with coping with basic day to day necessities, like shopping and cooking.
She first came to Youell Court in May for some respite care and we have been so happy with how well they have looked
after her. She has been there ever since and has received exemplary care and is doing so well.
I couldn't be happier with the team and the manager. They are excellent and I would throughly recommend Youell Court.
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Review of

Holt House

from Harvey C (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father suffers from Vascular Dementia and as a result has no capacity for meaningful conversation or thought process.
From day one the care team have made it their business to encourage him to speak and integrate by gentle coercion. I can't speak highly enough of the staff at Holt House in Prestwich.
He
has thrived in his 12 months there and as it happens in transferring him to be nearer to me on 26th June 2025. I know it will be a sad day for everyone at this wonderful care home.
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Review of

Youell Court

from S F (Niece of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt resisted moving into residential care as she feared the loss of privacy and independence. In fact she lost neither, with the privacy of her own room and freedom to participate in social activities and dining, and leave the home to join family occasions. She was secure, cared and catered for
and also clearly loved by the staff. After just a few weeks she regretted not having moved in much, much earlier. It is a comfort to our family that she ended her days as a happy and contented resident.
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Review of

Furze Hill House

from H C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.
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Review of

Furze Hill House

from D P (Brother of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with
other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.
Reply from Jodie Hemmings, Home Manager at Furze Hill HouseThank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much appreciated.
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Frequently Asked Questions about The Salvation Army

Costs for care homes owned by The Salvation Army

Average costs per week for care homes owned by The Salvation Army by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by The Salvation Army, based on 4 out of 7 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,311
Residential Dementia Care £1,337
All Care Types £1,311
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does The Salvation Army own?

The Salvation Army own 7 Care Homes.

Which The Salvation Army Care Homes have the highest review score?

Furze Hill House, Holt House & Youell Court have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Salvation Army to verify any information. View our terms and conditions.