MNS Care plc / Angel Care in Wiltshire | 1 Care Home

Review of
Orchid Care Home
from R C (Friend of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

My friend says the staff bend over backwards to make sure you are well cared for. He feels looked after well and feels the home is scrupulously clean. He thinks the activities are very well organised. He can give the staff something to wash in the evening and by the next day its back in your hands.
Probably

fair to say that for him the food is possibly more average and in an ideal world that when he presses his buzzer that someone would be there in seconds.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing your friends experienceits really heartening to hear that the staff go above and beyond to make sure residents feel genuinely cared for. The fact that he feels well looked after, and that the home is kept scrupulously clean, speaks volumes about the standards being maintained.Its also lovely to hear how efficient the laundry service is and that the activities are so well organisedits often the little touches like these that make such a big difference to daily life.Appreciate the balanced perspective on the food and response times as well. Its helpful to know where theres still room for improvement, and it sounds like these are areas that, if fine-tuned, could elevate an already positive experience to an even higher level.Thanks again for passing this onit paints a really vivid and valuable picture

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Review of
Orchid Care Home
from D F (Son-in-law of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law is treated very well at Orchid. ]The cleanliness is superb, staff are polite and friendly. He has complained about the food a few times.
But overall excellent all round.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

That's lovely to hear-sounds like Orchid is doing a great job in creating a caring and respectful environment. Thank you for your feedback.

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Review of
Orchid Care Home
from S B (Friend of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming and relaxed

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

That's lovely to hear-there's nothing better than stepping into a space that feels genuinely warm.

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Review of
Orchid Care Home
from S P (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Father's day afternoon 'party in the pub' - many thanks to two members of staff for a lovely afternoon with dad - remembering!! The staff are so good and dad tells me he feels safe.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to share your enjoyable experience, we are glad you and your dad enjoyed Fathers day.

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Review of
Orchid Care Home
from O W (Grandson of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

A very pleasant experience, came for fathers day in the cinema room. Staff were all very lovely and welcoming. The place was very clean! Had a wide variety of food, drinks and games for everyone to enjoy and play together.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your lovely review! We're thrilled to hear you had such a pleasant Father's Day celebration with us. It's great to know the cinema room, friendly staff, and all the fun games and food helped make it a special day. We hope to welcome you back again soon for more good times!

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Review of
Orchid Care Home
from E C (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

We enjoyed joining dad for fathers day in the pub, dad enjoyed burgers and chips and a lager shandy. Orchid activity team did a super job decorating the room and providing snacks and drinks.
The staff are kind and attentive and ensured both dad and his family were well cared for. We are always so

impressed with the carefully thought out activities that the team run.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's wonderful to hear that the Orchid activity team went the extra mile with thoughtful decorations and treats, and that the staff made everyone feel so welcome and cared for. Those small touches really do make all the difference. Thank you for sharing such a heartwarming experience!

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Review of
Orchid Care Home
from K P (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff at Orchid Care Home are wonderful, kind, considerate and any worries you may have regarding your loved one, they will keep you informed of all if any worries you may have.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for your kind review. Our staff strive hard to provide a kind and caring environment for all its residents and this recognition validates their hard work.

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Review of
Orchid Care Home
from Petru T (Friend of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

One of the best care homes I've ever been into. Very well kept and very well managed!!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Wow, what a lovely recommendation, I completely agree that Orchid is a very well managed and a very special place.

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Review of
Orchid Care Home
from R C (Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Home is well organsised and very clean. all staff are very good. With the lovely people who stay here.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's great to hear such positive feedback! A well-organized and clean home makes such a difference, and having dedicated staff along with lovely residents truly creates a warm and welcoming atmosphere.

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Review of
Orchid Care Home
from R L (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My parent is really well cared for by patient and kind professionals. There are lots of interesting and diverse activities that they can get involved in. It's a lovely place and the staff are respectful but also caring and knowledgeable regarding my parent's needs. I really enjoyed the Mother's Day

afternoon tea and all the effort that went into it.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for writing these kind words of recommendation.

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Review of
Orchid Care Home
from K F (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

The Mother's Day afternoon was amazing, had a really lovely time. The food was excllent and as a tea drinker, the tea kept on flowing. Thank you so much for the experince.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your kind words of recommendation.

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Review of
Orchid Care Home
from G M (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Orchid is a wonderful home, with excellent staff who really care about their residents.
facilities are excellent and the activities team really do go above and beyond to facilitate the needs and wants of residents. Highly recommend.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your "high recommendation, it is very appreciated.

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Review of
Orchid Care Home
from W G (Son-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Mother's Day afternoon tea provided by the home was excellent. It showed that a lot of thought had gone into the provision of the tea.
Staff made sure we were very welcome.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for leaving this lovely review of Orchid Care Home.

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Review of
Orchid Care Home
from S B (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

We have no complaints about Orchid. It meets all our mum's needs and more. It's clean, friednly and efficient. Activities to do or quiet if she wants it.
This afternoon was Mother's Day tea party, very well presented and enjoyed by all. This is a lovely place and very happy to have Mum here.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are so pleased you enjoyed the special mothers day tea party.

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Review of
Orchid Care Home
from T N (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Attended after noon tea for Mother's Day and as always was greeted with a cheery smile and welcome from all staff. Always find the staff pleasant. I feel my mum is happy here, and she has a very pleasant room.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for making the time to write this review.

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Review of
Orchid Care Home
from M S (Daughter-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Today I have spent time with my mother-in-law at a Mother's Day Tea, sandwiches, cakes, scones, tea coffee, gifts of sweets for all mums.
What a wonderful way to celebrate our mothers. I wish to say a huge thank you to all at Orchid Care. Mother-in-law will be 100 years in November and if this is the

last memory we have of being with her, then it will be all we could ask for.
Orchid Care is such a caring place and we thank everyone. You are all wonderful. Thank you.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for sharing this review and I am so glad you have made some more precious memories.

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Review of
Orchid Care Home
from K W (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for the past 7 months. I cannot say enough about the staff at Orchid Care Home. My mum had a severe stroke last May and requires 24-hour care. She is living her best life and is so happy this is thanks to the outstanding staff who are all so kind and helpful, nothing is too

much trouble. My mum was very sociable and staff make sure the activities are enjoyed, they always made sure she can take part. Fabulous and so pleased.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review and recommendation.

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Review of
Orchid Care Home
from Sandy W (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Mum has been in Orchid Care since February and I have to say, everything has been absolutely outstanding from when mum first moved in, to date.
The staff are all fantastic, very welcoming, efficient, caring, kind, helpful and considerate. They have quickly got to know mum's likes/dislikes and will

raise any concerns immediately, keeping us informed of everything relating to mum all the time. Nothing is too much trouble for the residents or family members.
Mum has settled in better than we thought. She is always clean, very happy and content and gets involved in most of the social activities. My sisters and I are happy knowing that she is safe and her welfare is of most importance to the staff.
I can't rate this care home and all of the staff high enough - absolutely amazing :)

Reply from Zeta Zeta, Operations Director at Orchid Care Home

thank you for your outstanding review of our outstanding home!

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Review of
Orchid Care Home
from J G (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Had a lovely afternoon celebrating Mother's Day.
Staff very friendly.
Food & drink very nicely presented and tasty.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write this review.

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Review of
Orchid Care Home
from J M (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Such a lovely afternoon tea put on by the team on 28th March 2025. Enjoyable company and delicious sandwiches, cakes & scones. Everyone worked hard looking after us and my mum and I had a special afternoon together.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are glad you enjoyed your afternoon together and have made some more lovely memories.

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Care Home Owned by MNS Care plc / Angel Care in Wiltshire

MNS Care plc / Angel Care Locations in Wiltshire (1)

MNS Care plc / Angel Care Reviews in Wiltshire (124)

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