MNS Care plc / Angel Care in Suffolk | 2 Care Homes

Review of
Cavell Manor Care Home
from Simon A (Son of Resident) published on 16 February 2026 Submitted via Website • Report

Overall Experience

My mother had a week here recently for respite after a hip operation at the local hospital. From the professional staff, who were also lovely, cheerful and helpful through to the cleanliness, comfort and modern style of the rooms and lounges etc.... the whole experience has been perfect. My mother

and us, (her family) couldn't thank you enough.

Reply from Zeta Zeta, Operations Director at Cavell Manor Care HomeThank you for leaving this lovely review, I will make sure the team are thanked.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from Jill C (Wife of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

My husband had been in Cavell Manor for almost 3 years. He was suffering from Parkinson's for 11 years. I cannot speak more highly of the care and devotion given by the staff who looked after him. He had suffered with leg ulcers on both his legs but the nurse managed to cure after 2 years. My husband

passed today. We thank the home for their care.

Reply from Alex Keevans, PA to Operations Director at Cavell Manor Care HomeThank you for sharing such a moving tribute. Your husband clearly received devoted, compassionate care, and it speaks volumes that you took the time to acknowledge the staff during such a difficult moment. Im so sorry for your loss. Wishing you comfort and strength as you navigate the days ahead.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from A S (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Dad was at Mabbs Hall only a short while, but the management, nurses and staff were wonderful and very easy to speak to. Every question and worry was sorted out quickly. Would recommend this nursing home.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care HomeThank you so much for sharing your experience. Even though your dad was with us for a short time, it means a great deal to know that our team helped him - and you - feel supported. We appreciate your recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from Jo B (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

The care my father received in his last week was second to none. I felt there was a great deal of kindness from all staff. In his final days I was allowed to be with him and get the most time I could with him. On the day he died I was called back and got to hold his hand before he died.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care HomeThank you for sharing something so personal. It means a great deal to know that your father was treated with such compassion in his final week. The kindness you describe reflects the care we strive to give every family, and we're truly grateful that you were able to spend those precious final moments by his side. Being able to hold his hand as he passed is something no one can ever replace.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from R S (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My mother is as settled as could be expected for someone with severe dementia. The staff work very hard, are welcoming, polite and respectful and strive to make a homely environment. The fabric of the building is slowly being updated with air conditioning and new doors.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care HomeThank you so much for sharing your thoughts. Were glad to hear your mother feels as settled as possible and that youve noticed the dedication of our staff in creating a welcoming, respectful, and homely environment. We also appreciate your recognition of the ongoing improvements to the building updates like air conditioning and new doors are part of our commitment to comfort and care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from Theresa H (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

When my mother was initially admitted it was at the start of Covid I had no choice where she went. She was fully competent but deaf (2020 August) My initial reaction was despair (I wouldn't put a dog in there) I was not able to visit & could not communicate when we eventually visited, nothing changed

that vibe. However, now new management & staff in place I have nothing but praise for team. Mum's health is declining but care is excellent. We can talk to any member of staff & they know what is going on. So much happier.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care HomeThank you for sharing your experience so openly. We truly appreciate your honesty about the challenges during the early days of Covid, which were difficult for everyone, and we are sorry that your initial impression was one of despair.
We are grateful, however, that you have seen the positive changes brought about by our new management and dedicated team. It means a great deal to know that you now feel confident in the care your mother is receiving and that communication with staff has improved. We will continue to work hard to ensure your mother, and all our residents, receive the highest standard of care, dignity, and compassion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from A H (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Mabbs Hall cared for our dad, Joe, who had severe dementia, and we cannot thank them enough for everything they did. From the management to the cleaners, every single member of staff showed incredible patience, kindness and understanding throughout his time there.

The atmosphere in the home is calm,

supportive and compassionate and you can tell the team genuinely care about the residents. The nursing staff deserve a special mention for their professionalism and the dignity they showed Joe each day, even during the most challenging moments.

We also want to highlight the manager, who has clearly worked tirelessly to transform Mabbs Hall into the exceptional care home it is today. Her leadership and dedication are evident in the way the whole team carries themselves.

Thank you to everyone at Mabbs Hall for the outstanding care, respect and comfort you provided. You made an unimaginably difficult journey easier, and we are truly grateful

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care HomeThank you very much for this heartfelt review and for recognising the outstanding qualities of the team at Mabbs Hall. We are glad that we helped make the dementia journey for your Dad and yourselves a little easier to bare.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from P B (Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been a resident of Cavell Manor Care Home for three months and have been highly satisfied with my care throughout. The facilities, etc are generally excellent - as recorded in my ratings and the staff are committed, flexible to varied needs and totally empathetic to residents. The management

is simply excellent.

Reply from Alex Keevans, PA to Operations Director at Cavell Manor Care HomeThank you so much for sharing your experience at Cavell Manor Care Home. Were delighted to hear that your first three months have been so positive and that our facilities, staff, and management have met your expectations. Your kind words about the teams commitment, flexibility, and empathy mean a great deal to us, as we strive to provide the highest standard of care tailored to each residents needs.
We truly value your feedback and are grateful that youve taken the time to highlight the efforts of both our staff and management. Its wonderful to know that you feel supported and satisfied here, and we look forward to continuing to make Cavell Manor a place where you feel comfortable, cared for, and at home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from J S (Husband of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, calling me by name. They are always willing to help and discuss my wife's progress. When she was admitted in October 2023 nobody thought she would survive until Christmas. They have done an excellent job, she is alive and progressing nicely.

Reply from Alex Keevans, PA to Operations Director at Cavell Manor Care HomeThank you so much for sharing your experience. Were delighted to hear that our staff have made you feel welcome and supported, and that your wife is progressing so well. It means a great deal to know that the care and dedication of our team have made such a difference. Well continue to be here for both of you every step of the way.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from J L (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

The Cavell Manor team has helped take the stress and anxiety away from our family and most importantly away from our mum. Knowing she is safe and sound, knowing that the team understands dementia and its individual needs means so much. I am sure everyone worries about 'the right time' to move a loved

one to a home - the team navigated us through this transition and continues to be caring and respectful with the utmost professionalism. The food is excellent and there is a homely feel (no call button noises, rooms are maintained with high attention to detail and everywhere is bright and airy). Each day feels different because of all the creative activities and services. We always feel welcome when we visit.

Reply from Kay Farrell, Registered Home Manager at Cavell Manor Care HomeThank you for your lovely review. We are so happy that you are satisfied with the care and the home

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from Carol M (Friend of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

I visit my friend once a week. The staff are helpful, friendly, cheerful, and make every visit a pleasure. My friend is happy when I visit, and I feel content that she is being well cared for.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care HomeThank you so much for your kind words. It means a great deal to know that your visits bring joy to your friend and that our team helps make those moments special. Were truly grateful for your trust and are committed to continuing to provide the care and warmth your friend deserves. Your feedback brightens our day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from Susan S (Wife of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the care my husband receives. It is such an upsetting situation for me and all the staff support and help me through this journey. Alzheimer's is such a cruel disease and the family suffer so much. I consider us very lucky to be in this care home.

Reply from Kate Fradd-Walker, Administrator at Cavell Manor Care HomeThank you for your positive review. It's a rotten disease and anything we can do for the relatives is a small thing in comparison.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from Julie C (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

My Dad was looked after with care and compassion by all the staff...
It's got a friendly atmosphere and a lovely garden to sit in.....
Im just sad my Dad died in hospital and not in the care of the family community that makes Mabbs Hall

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care HomeThank you for these kind words, especially during this time of your loss, condolences are sent to you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from L F (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

We as a family were very happy with the excellent level of care our father received at Mabbs Hall.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care HomeThank you for taking the time to review Mabbs Hall, I will pass your kind words onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from A B (Brother-in-law of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My sister-in-law is really well looked after here. She is included in the activities and functions when she wants to. The staff are always popping in to have a chat and check that she is comfortable and has everything that she needs. Nothing is too much trouble for them here.

Reply from Zeta Zeta, Operations Director at Cavell Manor Care HomeThank you very much for your kind words of recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from J F (Sister-in-law of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

The management, staff and kitchen staff are wonderful friendly people they are all helpful. The home is wonderful, bright and very inviting. I love going there to visit.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care HomeThank you for reviewing and recommending our lovely care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from D F (Sister of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

I am really pleased that my sister has settled so well. She tells me she is very happy and all the staff are very Kind and helpful, which I have personally experienced my self when I visit my sister. The activities offered at the home are fabulous and my sister is trying now things. Overall, the care,

communication, food, stat and management are amazing I could not be happier withe my sister's Care.
I would like to say a big Thank you You all.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care HomeThank you so much for your thoughtful message. Its truly heartwarming to hear how well your sister has settled and how happy she is. Your kind words about the staff, the care provided, and the wonderful activities mean a great deal to everyone here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from S S (Son of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

A perfect place for my mum. The staff are warm, welcoming and friendly. They are very helpful and take great care of my mum. So happy to have my mum stay with you guys and I know she is too.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care HomeThank you for taking the time to write this review and for your wonderful recommendation, I have passed your kind words on to the team, with my thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Manor Care Home
from Hazel C (Niece of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

I have a friend in Cavell who I have visited for a while so I wanted my aunti to come to Cavell Manor. After a month I knew I had chosen the right home for her. They are so wonderful with her. They love her cheeky ways which she responds to. They organise so many things which she regularly takes part.

I am so happy that she is doing so well. I am truly thankful.

Reply from Zeta, Operations Director at Cavell Manor Care HomeThank you for this heartfelt review and recommendation of Cavell Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Mabbs Hall Care Home
from Alison M (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

What a difference a care home makes, i cannot believe how much of a change i have seen in my mother since moving here. She has now got a smile on her face whenever we visit, such a relief from seeing her in tears at her previous home. Everything about Mabbs Hall i recommend from management to all carers

and staff. Thanks for all your hard work

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care HomeThank you so much for your lovely recommendation and we are very pleased to hear that your mother has settled in well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by MNS Care plc / Angel Care in Suffolk

MNS Care plc / Angel Care Locations in Suffolk (2)

MNS Care plc / Angel Care Reviews in Suffolk (101)

Cavell Manor Care Home

Cavell Manor Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Cavell Manor Care Home

Cavell Manor Care Home

Cavell Manor Care Home

Mabbs Hall Care Home

Cavell Manor Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Cavell Manor Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Mabbs Hall Care Home

Cavell Manor Care Home

Mabbs Hall Care Home

Awards / Recognitions (1)

Loading

Loading

Loading

Care Seekers

Job Seekers