MNS Care plc / Angel Care in Hampshire | 2 Care Homes

Review of
Birchy Hill Care Home
from Michael M (Husband of Resident) published on 23 February 2026 Submitted via Website • Report

Overall Experience

My wife has been a resident at Birchy Hill care home for over two years now. During that time it's become her home from home. It's become my second home too, because I have spent so much of my time with her there. Mine is not a superficial review, but comes from several years of experiencing life at

this exceptional care home.
From the moment that we first visited Birchy Hill almost 4 years ago to the present, I have seen Birchy Hill as a happy and warm place. The staff are always kind, friendly and welcoming. Above all, the quality of care that they have given my wife has been truly exceptional. Day in day out they have attended to all her needs and given her the best possible life. I'd just like to express my thanks to all the staff for their professional skill, expertise and dedication combined with human kindness and homeliness.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care HomeThank you so much for sharing such a heartfelt and thoughtful review. It means a great deal to hear from someone who has spent so much time with us over the years, and your words truly reflect the depth of your experience.
We are delighted that Birchy Hill has become a home from home for both you and your wife. Creating a warm, welcoming environment is at the heart of what we do, and knowing that you have felt this from your very first visit is incredibly rewarding.
Your appreciation of our teams kindness, professionalism, and dedication is something we will proudly share with them. They work tirelessly to provide the highest standard of care, and your recognition of their compassion and commitment will mean the world to them.
Thank you again for your trust, your time, and your generous words. It is a privilege to support your wife and to be part of both your lives.

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Review of
Birchy Hill Care Home
from J B (Wife of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My husband ( with Az & other health issues) moved into Birchy in May last year as he had become very agitated and stressed at home. A very distressing time for me and the family. BUT All the staff have been wonderful trying all sorts of strategies to help him successfully navigate the move and this

phase of his illness. Caring not only for him but me also. They organised a wonderful birthday party for him and the family. My husband has settled in, is now calm and knows all the staff from the Manager to the Gardener and enjoys chatting and teasing them all. I believe Birchy is possibly the only care home that could have achieved this Now I can enjoy quality time with him instead of managing his health issues and agitation.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care HomeThank you so much for sharing your experience. It's clear how difficult and emotional the journey has been for you and your family, and it's wonderful to hear how thoughtfully the team at Birchy supported both your husband and you through such a challenging transition.
It's lovely that you can now focus on simply being with him again, rather than constantly managing the stress of his health needs. Your words are a powerful reminder of how much the right environment and the right people can transform a difficult situation into something gentler and more hopeful

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Review of
Windyridge Care Home
from C C (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

This is our third care home after two disappointing placements. Mum was in a bad place mentally and deskilled physically. Thanks to the exceptional care, good food and the right stimulation, mum has improved greatly. Her challenging behaviour is dealt with, with dignity and warmth. What joy to have

found this setting.

Reply from Alex Keevans, PA to Operations Director at Windyridge Care HomeWere truly touched by your words. It means so much to know that after difficult experiences, youve found a place where your mum feels supported, respected, and uplifted. Seeing her regain strength and confidence is exactly why we do what we do. Thank you for trusting us with her careits a privilege to be part of her journey.

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Review of
Birchy Hill Care Home
from Lorraine B (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

From the day my husband was admitted to Birchy Hill Care Home at the beginning of April I was very impressed with everything I witnessed, from initial greeting to introduction to various staff members. During my husbands stay nothing has been too much trouble, all staff very polite & accommodating.

Everything is clearly explained, additional service ie hairdressing & podiatry excellent. Accommodation is well-maintained & appropriate to user needs.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care HomeThank you for your kind words of recommendation, I will make sure the team are thanked. Birchy Hill is a very individual care home with a great sense of community and a homely feel.

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Review of
Windyridge Care Home
from N F (Day Care) published on 9 June 2025 Submitted via Website • Report

Overall Experience

There is no question regarding the quality of the care given day in day out in this fantastic, well looked after care Nursing home,fabulous location near the sea side ,excellent dedicated staff ,kind,professional and confident ,always with smile ,the team is Led by the role of registered home manager

with considerable clinical and professional experience.
I highly recommend windyridge for your loved ones.

Reply from Zeta Zeta, Operations Director at Windyridge Care HomeThank you so much for this recommendation of our lovely care home and the wonderful team there. I will make sure the team are thanked.

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Review of
Windyridge Care Home
from Paula M (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

Cannot recommend this nursing home enough. Staff are always welcoming when visiting & keep you informed by telephone of any updates or problems. Dad took a while to settle as his Alzheimers made him aggressive & a danger to himself & others. The team eventually got to grips with managing him & his medication

& all this made our family visits a more pleasant experience for both him & us.
The home put on lots of special fun events & we went to several of them. All the residents seem to enjoy them & to watch the kindness & effort the staff put on was amazing. The home was always kept clean & fresh smelling & the residents were respected, very clean & presentable.
When dad was at end of life, we were able to come & go as we pleased to be with him in his last few days of life. Staff gave my dad great dignity & were helpful & respectful of our last moments with him.
10/10 for the manager, nurses, assistants, cleaning & cooking & admin staff. Set in a great location close to the sea.

Reply from Alex Keevans, PA to Operations Director at Windyridge Care HomeThank you so much for your heartfelt review. It means the world to us to hear how much our team's care and dedication made a difference in your dad's journey. Supporting residents and their families through every stage-especially during the most challenging times-is at the heart of what we do, and knowing that we could provide comfort, dignity, and kindness to your dad brings us immense gratitude. Thank you again for taking the time to share your experience. Wishing you and your family all the best.

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Review of
Windyridge Care Home
from Paul S (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

We just needed Dad to be safe and for the carers to be safe, as Dad's cognitive function and aggression has got worse. The staff & nurses at Windyridge are attentive, caring and helpful, both for the patients and families. Dad has settled down and is being very well cared for, which is very reassuring

for us as we are two hrs away.

Reply from Alex Keevans, PA to Operations Director at Windyridge Care HomeThank you for your kind review our staff strive hard to provide a kind and caring environment for all its residents.

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Review of
Birchy Hill Care Home
from Lorrayne B (Friend of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Birchy Hill are so lovely with the residents. They do not hesitate to reassure them when they are anxious and are always so friendly and kind. The residents always seem happy when they are around and they arrange lots of activities for them.

Reply from Zeta , Operations Director at Birchy Hill Care HomeThank you for your warm words of recommendation, I will make sure the team are thanked.

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Review of
Birchy Hill Care Home
from Gary C (Son of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Our mother arrived at Birchy Hill 2 years ago, from then until her passing her last month she received exemplary care from the management and carers. We really have no complaints. The facilities are quiet, clean, spacious and well laid out including a lovely garden when it's warm enough to go outside.

The care home is a 15 minute walk from the station if you're unable to drive. The care our mother received was attentive and kind. At her previous care home eating was an issue (time and food wise), however at Birchy our mother soon gained weight due to the nutritious meals and the ability of the kitchen to blend every course/meal to the right consistency so our mother could eat. Our mother passed away at Birchy Hill in February 25 and up until the end of the life we were satisfied the best was being done for her.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Birchy Hill Care HomeThank you for taking the time to review our lovely care home and your kind words.

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Review of
Birchy Hill Care Home
from Diana C (Wife of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

Birchy Hill Care Home is a well maintained property. Decorations & furnishings are great for the residents.
The management & staff (nurses) are very kind and attentive and are always very welcoming.
The food is plentiful and well cooked. Residents likes & dislikes are catered for which is good.
My

husband has had some health issues which have been sorted out by the health team.

Reply from Zeta , Operations Director at Birchy Hill Care HomeThank you for taking the time to review our lovely care home and your kind words.

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Review of
Birchy Hill Care Home
from N F (Husband of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

My wife came to Birchy Hill after an operation and aftercare. She has been treated with kindness and dignity by all of the helpful and caring staff. The nurses oversee her medical requirements and the food choices are very good. There is an excellent range of activities each day, which the residents

look forward to and the staff sometimes join in, run by an enthusiastic events manager. The gardens are well maintained and much enjoyed when the weather allows. Birchy has its own coach which is used to take residents on outings, to keep in touch with the wider world. Again much enjoyed. The library has a wide range of books etc. which I have used to entertain my wife and residents use frequently. It's always a pleasure to visit and there are lots of options for us to choose to do. You should visit, you might be surprised.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care HomeThank you for taking the time to give us such a comprehensive review. We always strive to provide all our residents with a warm and caring home and its wonderful to hear your thoughts, many thanks.

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Review of
Birchy Hill Care Home
from K S (Wife of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My 66-year-old husband has early-onset Alzheimer's and needed to go into residential care as I was struggling to meet his needs at home. All the lovely staff contributed to making this huge and upsetting decision run as smoothly as possible. The efficient handymen ensured my husband's room was freshly

painted, with our pictures put up exactly where we'd asked for them.
All the hard-working staff are friendly, welcoming friends and family alike. The staff closely involved in my husband's care show a genuine interest in him as a person and ask us about his likes and dislikes to ensure they make him as happy as possible. Any issues are quickly resolved, e.g. a broken lamp was promptly replaced.
The activities team excelled themselves leading up to Christmas, creating a fun-filled atmosphere. (The busy staff even found time to join in.)
The admin lady is a 'font of all knowledge' and has been quietly wonderful and an essential part in helping our family cope with this huge change in our lives.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care HomeThank you for taking the time to write such a heartfelt review and for recognising the wider team at our wonderful care home, I will pass your review onto the team.

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Review of
Birchy Hill Care Home
from David F (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

We wanted to say a big thank you to the staff at the home for going above and beyond to make our mum's birthday lunch a great success and a lovely celebration of her life. We couldn't ask for better care for our mum and the home is just great and the activities that they do with all the residents are

just amazing.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care HomeI am so glad you enjoyed the birthday lunch and thank you for your lovely review and recognising the care and dedication of our team.

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Review of
Birchy Hill Care Home
from N G (Wife of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

Birchy Hill Care Home is a home from home for me and my family and we enjoy every visit knowing that all of the staff go above and beyond to care of their patients as well as visitors.
The atmosphere is always warm and welcoming with so many occasions celebrated that there is always something to get

involved with or learn from.
I trust Birchy Hill with my loved one implicitly and find peace in the fact that I am included in their care plan and regularly updated if I am unable to visit for a couple of days.
My whole family are forever grateful that we found Birchy Hill and are confident to recommend their outstanding care and facilities to anyone who enquires.

Reply from Zeta, Operations Director at Birchy Hill Care HomeWow, what a lovely recommendation, thank you, I will make sure this is shared with all the team.

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Review of
Birchy Hill Care Home
from Lyn N (Wife of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident in Birchy Hill Care Home for the last 19 months, having previously had four unsuccessful placements in other homes. He is now happy and contentedly settled in the wonderful and caring environment of Birchy Hill.
The care and nursing staff are without exception wonderful,

so kind, patient and understanding, taking time to know each resident and their individual needs, nothing is ever too much trouble. They also readily offer support and understanding to relatives.
Birchy has a wonderful and extremely varied programe of entertainment organised by a dedicated team of ladies full of enthusiasm, who also interact and know all residents.
The meals are home-cooked and well-balanced all overseen by the head chef.
Everyone contributes to the happy and friendly atmosphere, from the manager (who visits each resident daily) to the cleaning team, the maintenance and groundsmen, all greeting the residents and visitors whilst keeping everything immaculate.
Thank you all so much.

Reply from Zeta, Operations Director at Birchy Hill Care HomeThank you for taking the time to write this wonderful review of Birchy Hill, it is indeed a very special care home. I will pass your kind words on to the team.

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Review of
Birchy Hill Care Home
from Eileen T (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

From the moment my mother went into your home she has had excellent care. Everyone is so kind and friendly. It's a big happy family that I feel part of. My mum has been with you since 2019 and all has been so good.

Reply from Zeta, Operations Director at Birchy Hill Care HomeThank you for your lovely review and sharing your positive experience over the last 4-5 years, which shows consistency and an embedded caring ethos.

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Review of
Birchy Hill Care Home
from D S (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

All staff are caring and dedicated to the welfare of their patients. The staff are professional and courteous at all times and have great skill as they complete their various roles.
The gentleness, patience, good humour and kindness of staff have been evident over a course of fourteen years of looking

after our mother.
At all times, intimate care has been undertaken with great respect and dignity for our mother on a daily basis - a really almost angelic service.
The kitchen staff have provided good, wholesome food and when needed, have taken the time and trouble to puree food or provide alternatives if needed.
Amazing all round.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care HomeThank you for taking the time to give us such a wonderful review, all our staff take pride in caring for our residents to the best of their ability and will be glad to hear you're happy with our amazing care.

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Review of
Birchy Hill Care Home
from Jennifer K (Wife of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

Birchy Hill Care Home have looked after my husband for one year. I am very happy with the care provided. I find the staff caring and sensitive to his needs. They are also very positive and caring towards myself and my family. The atmosphere is stimulating and the activities are varied.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care HomeThank you for the positive review, our staff at Birchy Hill always endeavour to make sure not only the resident is cared for but also the friends and family.

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Review of
Birchy Hill Care Home
from Wendy S (Friend of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

My friend is well looked after. Treated with kindness and tenderness. Always kept clean and tidy and loved by all.

Reply from Zeta, Operations Director at Birchy Hill Care HomeThank you for your kind review, I will make sure the team are thanked.

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Review of
Birchy Hill Care Home
from Mo S (Granddaughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

We cannot sing the manager and his entire team's praises enough for the excellent care they provide to our mother! Every aspect of her physical care and well being is delivered with genuine sincerity and consistency. Their communication to us is excellent and always with Granny's best interest.
The

environment is outstanding - clean, warm and welcoming. We visit Granny often and are always made to feel welcome by the team. The team members in her community are consistent which is so important - they all know Granny and her needs and they all know us!
Granny has had a tough couple of years settling in other care homes for various reasons and it is with our gratitude to the manager and his team at Birchy Hill for the genuine care and support they give to us all.
Birchy Hill Care Home is the example that every nursing and care home provider should strive to be like.
Thank you for all you do!

Reply from Zeta , Operations Director at Birchy Hill Care HomeThank you so much for this wonderful review and your heartfelt sentiments. Birchy Hill is indeed a very special place and the team are outstanding, I will make sure the team are thanked for all their care and support of the residents.

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Care Homes Owned by MNS Care plc / Angel Care in Hampshire

MNS Care plc / Angel Care Locations in Hampshire (2)

MNS Care plc / Angel Care Reviews in Hampshire (70)

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Birchy Hill Care Home

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Birchy Hill Care Home

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Birchy Hill Care Home

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Birchy Hill Care Home

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