Care Homes Owned by Ashberry Healthcare Ltd in Surrey

My review is about my mum who has recently moved into Moorhouse Care Home. She is very happy there and has settled in very well and has made friends.

Caring staff who are friendly and welcoming. Residents are well looked after and their safety and security are paramount. Mum is very happy there.

My mum moved in about a year ago and they made her feel at home and well cared for right from the beginning. The staff are caring and well led. When I visit mum they always treat me with respect and look after me just as well as all the residents. I would highly recommend Moorhouse to family and friends as a brilliant place to send their loved ones.

My mother became very ill on 29th June. We were advised to go into Moorhouse immediately. Everybody in the home was very supportive. We were provided with food and drink and me and my son were offered rooms to stay in. We were given breakfast everyday. My mother sadly passed away on 4th July. Thank you everyone for the support and sympathy given to the whole family

They have all been very good

Arriving at Moorhouse after a longish spell in hospital, my wife was a bit disoriented and a bit weeply, of course she was! 'Only to be expected,' they said calmly. Let us have her for a while, you'll see...' and an hour later, and a visit to the hairdresser, there emerged a butterfly with a new haircut and a wide smile! By teatime, she was sitting at the table in a proper chair with two other elderly ladies exchanging tales about their grandchildren! And I was moved by how kind Moorhouse's people have been to both of us - wholly understanding the moment! She has been in Moorhouse for about a month. She has a very pleasant room, her own pictures on the wall, her own eiderdown on the bed, her familiar things around her. By day, she joins the residents in the common room and is now thoroughly at home there. These common rooms overlook a delightful garden (I found her planting seeds at Gardening Club), and residents will be outside in good weather. And always when she needs help with the small things of life or simply kindly reassurance, a carer is ever there for her.

There is a real feeling of kindness and compassion, which is the thing we were most hoping for. Thankyou moorhouse.

Thank-you again.

My wife has been a resident for 18 months and has received excellent, caring support from all of the friendly staff. The house and rooms are clean and well furnished and kept to a very high standard. The management team are very helpful and are always seeking ways to improve the well-being of the residents with plenty of interesting activities and resident involvement. There is always a welcoming selection of nutritious food and drive to satisfy all tastes and overall residents are very well looked after in a friendly, professional, supportive environment.

My sister has been a resident at the home for 15 months and had nothing but praise for this home, support and staff. She always said "If you have to go into a home - go into this one"

I visited my aunt and arrived in time for the sing a long. It was brilliant! It was wonderful to see and hear the residents enjoying the songs and singing with gusto. I myself got very involved and thoroughly enjoyed myself. Nikki ran the session really well and the residents were able to request favourite.

My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were provided. My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.

They have organised very good outings every day.

The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one

I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at ease with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.

Thank you so much.

Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get to know people, not just the resident. Its like a family, really lovely & welcoming.

My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.

Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are always all motivated and professional. The leadership is outstanding and sets the tone for staff. Form excellent. We are glad that this is where our parents are.

Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long term staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.