Ashberry Healthcare Ltd in Surrey | 1 Care Home

Review of
Moorhouse Care Home
from J P (Brother of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

My sister has been a resident at the home for 15 months and had nothing but praise for this home, support and staff. She always said "If you have to go into a home - go into this one"

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your kind review, we share all reviews with our staff team and they will be delighted to hear your sisters views of our home.

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Review of
Moorhouse Care Home
from E S (Niece of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

I visited my aunt and arrived in time for the sing a long. It was brilliant! It was wonderful to see and hear the residents enjoying the songs and singing with gusto. I myself got very involved and thoroughly enjoyed myself. Nikki ran the session really well and the residents were able to request favourite.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your outstanding review, it has been a pleasure to look after your aunt. I will pass on your kind words to the staff.

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Review of
Moorhouse Care Home
from Debbie S (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were provided.

My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your outstanding review. It was a pleasure to see how much your mum enjoyed her birthday party. I will share your kind words with the team.

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Review of
Moorhouse Care Home
from Peter B (Husband of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and caring.
Hospitality is good and nothing is too much trouble.
They have organised very good outings every day.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your outstanding review. It is a pleasure to look after your lovely wife. Thank you again for the support you and your family give to the home.

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Review of
Moorhouse Care Home
from L M (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your outstanding review. It is a pleasure to look after your mum.

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Review of
Moorhouse Care Home
from Julia C (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at ease

with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your outstanding review. As a team we try and ensure that everyone feels part of our family, this includes all of our relatives and visitors. The staff will be delighted with this feedback.

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Review of
Moorhouse Care Home
from Liesa R (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My Mum was transferred to Moorhouse on the 13 June. The transition for Mum was a smooth process. Mum has settled in well over the past few days. The staff at Moorhouse are wonderful, compassionate, empathetic and welcoming. The environment is safe and staff extremely supportive in what can be a challenging

working environment.
Moorhouse feels very family orientated with the welfare of its residents at the centre of the care home.
My father and I were made to feel so welcome on our initial visit.
Thank you so much.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you so much for your kind words. It has been a pleasure to welcome your mum to our Moorhouse family. I will pass your kind words onto the staff team who always appreciate feedback.

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Review of
Moorhouse Care Home
from Christine B (Niece of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get

to know people, not just the resident. Its like a family, really lovely & welcoming.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to write this outstanding review. I am so pleased your aunt has settled so quickly, she is a pleasure to support. I will pass on your kind words to the staff, who are always pleased to receive feedback.

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Review of
Moorhouse Care Home
from Duncan B (Cousin of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you so much for your kind words. We are pleased that your aunt has settled at Moorhouse. I will pass on your kind words to the staff who are always keen to receive feedback.

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Review of
Moorhouse Care Home
from R H (Stepson of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them

they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are always all motivated and professional. The leadership is outstanding and sets the tone for staff. Form excellent. We are glad that this is where our parents are.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to send in this outstanding review. It is an absolute pleasure to look after your parents. I will pass your kind words onto the staff team, who are always pleased to receive feedback.

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Review of
Moorhouse Care Home
from Y C (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long term

staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your taking time to complete a review. It has been an absolute pleasure to care for your mum. I will pass on your kind words to the team, who are always pleased to hear feedback.

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Review of
Moorhouse Care Home
from Elizabeth F (Niece of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met consistently.

Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring loved ones are in good hands. Would highly recommend the are home - note for improvement a small day room near reception for more private visits.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of the staff. It would be difficult to make a small lounge near reception, however, we have refurbished the activity room and renamed it Lutyens Lounge which can be accessed. I will pass on your kind words and observations to the team.

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Review of
Moorhouse Care Home
from C S (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report

Overall Experience

Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt like

a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your kind review. It was lovely seeing Mum enjoying the planting, with spring around the corner we will be able to use the garden more frequently.

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Review of
Moorhouse Care Home
from John N (Son of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to entertaining

everyone and having a good time. Mum has now passed away and this was made very special for her by all
Thank you all at Moorhouse.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.

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Review of
Moorhouse Care Home
from G O (Husband of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

My wife arrived at Moorhouse in November 2024 and has settled in well and has been supported by friendly, caring, professional staff.
She has a lovely, well-furnished and well-decorated room which is very comfortable. The food is nutritious and suits my wife and she is participating in the varied daily

activities programme which is completely organised and enthusiastically encouraged. It was a difficult decision to admit my wife into a care home but it is working out well which is a great relief and all at Moorhouse have assisted in this. Thank you.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to submit a review and I will pass on your kind words to the staff team. It is a pleasure to support your dear wife and watch her enjoying the activities with our wellbeing team.

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Review of
Moorhouse Care Home
from J H (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to leave such a lovely review. I will pass on your kind words to the staff who will be delighted at your comments.

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Review of
Moorhouse Care Home
from Hywel B (Son of Resident) published on 5 December 2024 Submitted via Website • Report

Overall Experience

Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to leave a review. I have shared your kind comments with the staff team. We really appreciate your feedback.

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Review of
Moorhouse Care Home
from J P (Resident) published on 22 November 2024 Submitted via Postal Card • Report

Overall Experience

What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home.
There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it

may continue.
The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch.
All in all, they are looking up.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you so much for taking the time to send in your kind review. Our chef is always looking to see how he can improve the mealtime experience for residents and our new Breakfast Club is very popular. Our new wellbeing team are now providing activities every day and it is always a pleasure to see residents who would not normally leave their rooms deciding to join in. I will share the review with the staff team, who are always receptive to feedback and looking for ways to improve. Thank you.

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Review of
Moorhouse Care Home
from J E (Nephew of Resident) published on 14 November 2024 Submitted via Postal Card • Report

Overall Experience

My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.

Reply from Julie Watts, Manager at Moorhouse Care HomeThank you for taking the time to submit a review. It was a privilege to care for your aunt and she is missed by the whole team. I have shared your kind words with the staff.

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Review of
Moorhouse Care Home
from C S (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been at Moorhouse for a number of years and during this time she has developed into a happy and sociable person. The care she has received has been outstanding. The staff are always kind and helpful. The home feels very homely and the food looks nutritious and delicious, like a

five-star hotel. Would highly recommend Moorhouse, a very happy, friendly place for a loved one.

Reply from Alison Daly, Manager at Moorhouse Care HomeHello, thank you very much for your outstanding review. The staff will be thrilled with your feedback. Our meals are homemade using local suppliers and we offer a daily menu to our residents and encourage them to make their own choices. We have snacks, cakes and sandwiches available 24 hours a day; should someone want a little something with their cup of tea, day or night. Our team have grown so much over the past year and the home is full of laughter and most importantly a good standard of person-centred care. I am proud to be the manager of Moorhouse and all that we have achieved together. Making our residents and families happy is what we strive for. Many thanks.

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Care Home Owned by Ashberry Healthcare Ltd in Surrey

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Ashberry Healthcare Ltd Reviews in Surrey (52)

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