Care Home Owned by Ashberry Healthcare Ltd in West Midlands

but during her time there Mom enjoyed the wide range of activities offered to residents and staff were very supportive of her individual needs and included her in all activities as far as possible. She also looked forward to the twice weekly Church services which were conducted in a lovely, friendly manner and I enjoyed joining in with the services when I could. Staff were considerate and respectful at all times and tried their very best to make everything comfortable and easy for Mom. A new bed was organised - without request - when staff decided that this would assist with Mom's independence and mobility in getting in and out of bed.

Thoroughly recommend Engelberg for your relatives.

if she so wishes. It is good to know that when she needs the help of Medical Practitioners they are available. We have been very impressed with the Care home and its services. Many thanks to you all.

after her with kindness and consideration of her personal preferences and needs. Overall, the care has been excellent.

care home for the first time can be quite daunting as there are so many varied choices but we are so pleased we chose Engelberg.

cared for in a lovely environment.

committed, caring and attentive to detail on an individual basis. We are as a family always made to feel welcome when we visit and kept informed of any issues of concern. Thank you to all the staff for your part in this.

sure that side of things is well managed. Communication is very good. The room is kept clean and dad’s needs are well considered. He is at 88 slow in moving having had a fall but he is still quite with it and is enjoying the activities each day and the occasional game of dominoes. Food is plentiful and there is a choice. A nurse visits the home each week and he has already had chiropody and his hair done! Everyone is friendly and the facilities are housed in nice big light communal rooms. He attended church before and therefore is pleased they have services each week in the home for those who want it. I have every confidence he is being very well looked after.

looked after and we are confident that we will always be kept informed and involved in her care.

and his sense of humour! Thanks also to the whole team - from the admin/managerial staff to the catering and last, but by no means least, the chaplaincy and activity coordinators; you have all helped to make my dad feel comfortable and at ease and also provided support and advice to my mum. This time we particularly enjoyed spending an afternoon in the garden with a picnic tea which also allowed my dad to watch two of his grandchildren playing in the sunshine. Thank you really isn't enough!

to have the opportunity to live there. I have been surprised just how quickly she has settled in and I am sure this is largely because of the hardworking staff who do so much to look after all the residents. They are very friendly and welcoming and seem to really enjoy their work. Communication with relatives is excellent and visiting at any reasonable time is no problem, so my mother still has lots of contact with her friends. If you know someone who needs residential care, Engelberg is one of the best.

this was to become her permanent home. It was a very big decision to make and she has settled extremely well. She only has praise for all the staff, as all her needs are being met and she is never rushed. She enjoys all the meals and is grateful for everything everyone does for her as nothing is never too much trouble. She does look forward to the services on a Thursday and Sunday. I personally am extremely grateful to every single member of staff and their dedication towards all the residents, also I think the visit of an Advanced Nurse Practitioner every week is an extremely valuable part of the resident's care. May God bless you all.

entirely agree. We have found the staff to be wholly committed to their elderly residents, providing them with a cheerful, happy atmosphere in a warm and comfortable environment. Our friend now feels part of a wider family and the yearning to return to his home, to his solitary existence, no longer appears to be his ultimate goal. He's become more relaxed, more settled and would like to remain at Engelberg where he waxes lyrical about his full English breakfast! A very big thank you to all the staff, who work so tirelessly to provide such excellent care. We are enormously grateful to you for making life worth living again for our dear old friend.

him to a hospital appointment when work commitments prevented us from doing so and treat him like he was a member of their own family. He got to choose his own room, he has a choice of meals and there are activities every day which he enjoys. We cannot fault anything about this home and the care he receives. Our heartfelt thanks go to all the staff that work there for their kindness and dedication.

given my godmother a new lease of life and at the weekend I saw her back to her old self. Thank you isn't enough.

quickly and well and has decided to stay permanently.

and they always encourage her to join in with the daily activities on offer. I have witnessed firsthand how all the carers treat her respectfully and are attentive to her needs. I cannot praise the senior staff enough for keeping me so well informed about any health concerns or medical interventions they deem necessary and the compassionate and timely manner in which they are handled.