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9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by S E S Care Homes Ltd in Surrey

Only the locations & reviews in Surrey for S E S Care Homes Ltd are showing below.

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S E S Care Homes Ltd Locations in Surrey (2)

 - Browse 2 Care Homes owned by S E S Care Homes Ltd in Surrey
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S E S Care Homes Ltd Reviews in Surrey (83)

9.1

S E S Care Homes Ltd has a Group Review Score of 9.1 (9.124) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to S E S Care Homes Ltd must have a Review Score.

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Review of

Anchorstone Nursing Home

from Christine P (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apologies Anchorstone; Laura, Anupa and team,


I have been meaning to leave this review for a while. My father has been a permanent resident in Anchorstone coming up to 5 years and I have personally been exceptionally impressed with the level of care he receives. There are a number of points that

stand out:


1. Whenever I visit, he is clean and comfortable
2. Medication & food is served on time and tailored to his needs. Of late they have to feed him. I admire their patience and resilience and their happy disposition, as it is not easy to see any human suffer, and sadly Dad is not in a good place right now.
3. Communication is excellent, whether they updating myself and family on his condition or whether I contact or email in.
I speak for both myself and my mum with our comments.


Thank you to all who make the efficient running of the Home.


With thanks

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Review of

Anchorstone Nursing Home

from S W (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Anchor-stone in November and has had the best care, even though she is very capable of doing things for herself the staff always help her and make sure she is happy and cared for. And according to mum food is excellent.
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Review of

Anchorstone Nursing Home

from Sue T (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is new to the care home, only being there 3 months to date. In that time, he has settled really well and has got some if his old self back again. The staff are lovely, very welcoming always talking to the residents. So far, I have no cause for concern and can only say good things about the care
provided. I have attended a meeting to update families on plans for the home and if it all comes off will only improve the setting. Seeing the home decorated for Halloween, remembrance and Christmas means it's an ever changing decor! The Christmas party was a great event and dad thoroughly enjoyed dancing with the staff who all joined in, with families made welcome too. He recently celebrated his 90th birthday where we were allowed to host an afternoon tea for a few friends and close family, staff had decorated the conservatory and bought a cake and all joined in to sing happy birthday. Great home lead by Laura, Anupa and a super team.
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Review of

Anchorstone Nursing Home

from Dave H (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went in December to anchorstone after 4 weeks in hospital. He is so much happier since he's been there. All the nurses and managers are extremely polite friendly and attentive.
We are very pleased with the service received
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Review of

Moorlands Nursing Home

from Karen I (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home for my Mum who has dementia. The staff are all friendly and so helpful and there is always someone available if you need to speak to them. Plenty of activities to keep the residents occupied and relatives are often invited to events so they feel included in their loved one's lives.
Can't recommend this home enough and it gives me great peace of mind to know my Mum is being well cared for 24/7.
Reply from Stuart Lamacraft, On behalf of the team at Moorlands Nursing HomeThank you for your thoughtful review of Moorlands. It is wonderful to hear how well supported your mum is, and that the friendly, approachable team are always on hand both for residents and their families. The variety of activities and the opportunity for relatives to be included in events is something the team take great pride in, so your kind words will mean a lot. Knowing you have such peace of mind about your mum's care is exactly what the team strive for every day.
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Review of

Anchorstone Nursing Home

from Mark U (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved to Anchorstone after a long stay in the hospital. He took a while to settle in, often being quite argumentative and stubborn. The staff dealt with this in a very professional and loving way.
Dad was a foodie all his life, but lost his appetite in hospital. The food at Anchorstone,
being totally home cooked and wholesome brought his appetite back, and the staff were happy to feed me too on some visits.
The staff are naturally caring and loving, taking time to sit and talk to residents, getting to know them and create a home environment as much as possible.
The site is looking a little tired but new owners are slowly moving forward with this issue. Saying this the home is very clean and tidy.
To sum up Dad's stay, I'm very grateful it was at Anchorstone. The staff are so caring towards residents, even to the point of visiting dad in hospital before he passed away. Thank you everyone!
Reply from P Mason, Operations Manager at Anchorstone Nursing HomeThank you for taking the time to leave us such a fantastic review! Thank you for mentioning such great care at Anchorstone prior to the sad passing of your father. I will pass on your kind comments to the whole team.
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Review of

Moorlands Nursing Home

from T N (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are fantastic and genuinely go above and beyond-nothing is ever too much for them. Their dedication and kindness are truly commendable. However, there simply aren't enough staff to meet the residents' needs consistently. As a result, we often find residents left alone in the lounge area, particularly
on Saturdays when the hairdresser is in. This isn't a criticism of the staff themselves-they clearly do their absolute best with the resources available-but rather a reflection of the need for better staffing levels to ensure residents receive the attention and companionship they deserve.
Reply from Nicole Howarth, on behalf of the team at Moorlands Nursing HomeThank you for taking the time to leave us a review! Providing the very best care is at the heart of what we do, and your recognition of our team's hard work is truly appreciated. We also value your feedback regarding staffing levels and want to assure you that we're actively working to improve this. I will pass on your kind comments to the whole team.
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Review of

Anchorstone Nursing Home

from A C (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was initially taken in for respite, but due to circumstances she has now become residential. Since the very beginning she has settled in so well, every single member of staff is fantastic with her. This home is so full of love and kindness it's a pleasure visiting mum here. The communication
is great, every time we walk in door any member of staff will let us know mums whereabouts and her mood of the day. Cannot recommend this home enough!
Reply from P Mason, Operations Manager at Anchorstone Nursing HomeThank you so much for the very positive feedback. Management and Staff will be greatly encouraged.
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Review of

Anchorstone Nursing Home

from D H (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parent is a resident.
The residents are offered a two meal options daily, due to my relative picky nature, they will often give half and half to encourage eating.
The staff are friendly and keep me updated with how they have been and what they have eaten or drank that day. I will visit the
duty nurse to discuss their health. Staff have always been approachable and when I have made feedback comments, they have been logged and responded to.
I recently participated in family VE activities and we had a great time and I managed to hear my relative sing, a small joy against degenerative health conditions.
The property is a little aged and tired looking but it is kept clean and the rooms are functional.
Overall I feel my relative is safe and cared for, and provides me peace of mind knowing this.
Reply from P Mason, Operations Manager at Anchorstone Nursing HomeThank you for your kind review. We are have done much to improve the environment over the past 3 years and involved in a plan to ensure that there in continuous improvement. We are so pleased that your parent enjoys activities provided.
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Review of

Moorlands Nursing Home

from I G (Son of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was a resident at Moorlands for end of life care, until she passed away. The decor and furnishings really need some tlc, but what it lacks in there is more than made up for by the kindness and professionalism of the staff. I cannot fault the care that mum was given, from the day she arrived until
she passed.
Reply from Nicole Howarth, on behalf of the team at Moorlands Nursing HomeThank you for taking the time to leave us such a fantastic review! We're truly sorry for your loss and would like to pass on our sincere condolences. It was an honour to care for your mum at Moorlands. We take great pride in the care and support we provide for both our residents and their loved ones, and it means a lot to know that our team's efforts made such a positive difference. I will pass on your kind comments to the whole team.
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Review of

Anchorstone Nursing Home

from Andrew C (Son of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at the end of November 2022 after a hospital stay due to medical care needs that could no longer be provided at her home.
The nursing home is always clean and tidy and my mother, after a short period of adjustment, settled in and is happy and well cared for there.
The
staff are very welcoming and interact with my mother which keeps her socially active between visitors, this is very beneficial for her as she is not able to move around.
Reply from P Mason, Operations Manager at Anchorstone Nursing HomeThank you for the kind feedback. We are pleased that your Mother has settled well and is enjoying Anchorstone. Your positive words of appreciation will encourage staff.
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Review of

Anchorstone Nursing Home

from A P (Son of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but favourable things to say regarding Anchorstone and its staff. I live far, far away and consequently cannot visit as often as I may wish. The team always accommodate me when I am able to visit. The care, patience and attention they offer to residents never ceases to impress me. Being
completely honest, I recognise that I could never reach the standards they achieve in this regard. When I phone, I am always greeted in a welcoming manner with the current situation always clearly outlined to me. I am grateful to all.
Reply from P Mason, Operations Manager at Anchorstone Nursing HomeThank you for your kind words. Staff will be so encouraged and it remains a privilege caring for and supporting seniors.
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Review of

Anchorstone Nursing Home

from David S (Husband of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
These people are the best carers I have ever encountered. My wife has been in a different Care Home and my mother was in another different Nursing Care Home so I speak from experience and the staff at Anchorstone far exceed the quality of care the other two provided (one of them has previously been
given a Care Home of The Year award). Above all my wife is very happy here. I was recently asked to give suggestions as to any improvements they could make and I couldn't think of any. They are also very good at keeping me informed about any changes in my Wife's condition which being Dementia unfortunately can only progress.
Reply from P Mason, Operations Manager at Anchorstone Nursing HomeThank you so much for the review. It is a privilege to provide care and support and we are so proud of the staff team. We may not boast of spiral staircases or posh chandeliers, but maintaining important relations with loved ones and compassionate care must be at the heart of all we do.
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Review of

Anchorstone Nursing Home

from Julie S (Daughter of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for approx 4 years at Anchorstone.
Whenever I visit she always looks well-presented and appears very settled and happy.
I feel that the staff interact extremely well with her. I'm aware my mother can be a little stubborn at times but from speaking with staff they do not
have any concerns with her management when delivering her care.
I cannot praise all the staff for the wonderful care that they deliver and as I live very far away so my visits are infrequent. I feel very reassured knowing my mother is happy within Anchorstone N/H in their very well-run home and they are very good at maintaining communication with me.
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Review of

Moorlands Nursing Home

from Jane R (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although Mum was only there for a short time before she passed away, the team of nurses and carers were brilliant and looked after Mum really well. She felt comfortable and secure, and they constantly updated me on her condition. I can't express how grateful I am that Mum spent her final days in peace
and quiet.
Reply from Home Manager, Home Manager at Moorlands Nursing HomeMany thanks for taking the time to leave us a review and for your kind words about the care your mum received at Moorlands. We are really sorry for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review of

Anchorstone Nursing Home

from S T (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95 year old mother was admitted to Anchorstone from hospital under the delirium pathway after five weeks in hospital following a fall where she broke her ankle. Previously, she was well and living independently. She was very confused and unwell on arrival after poor hospital treatment. She was hardly
eating or mobile. The staff worked very hard to support Mum in her recovery. The staff are unfailingly positive and kind; they know all the residents well. They are welcoming to visitors and were very happy to discuss how Mum was doing, encouraging her to build on her slow but daily progress. The staff are very ably led by the manager and her deputy. Mum had nothing but praise for the staff throughout her stay and her delirium (post-trauma confusion) is resolving well. I am sure that this would not be the case if it had not been for the dedication and kindness of the staff. Mum has now been able to move to a non-dementia care home because of the great care she received at Anchorstone.
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Review of

Moorlands Nursing Home

from Simon H (Son of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mother recently spent 6 weeks at Moorlands in between leaving the hospital and returning home. The property is very dated and lacks cleanliness. There are two shower rooms used by those without their own en-suite. The boiler that provides essential hot water to both showers failed and to the best
of my knowledge, has still not been repaired/replaced a month on. My Mum was offered a lukewarm option which is totally unsatisfactory for an 84-year-old who really struggles with the cold. This is very basic ‘duty of care’. I would have expected a responsible Care Home to have boiler maintenance contract and have the issue resolved within 48 hrs. While the Care and Nursing staff were always friendly and helpful, the home is very poorly managed. Email response is slow and sometimes doesn’t happen at all. We gave Management advance notice of Mum’s departure, but there was no one around to formally handle the hand over of her care, we just walked out. In conclusion, we would not recommend this Care Home.
Reply from Home Manager, Home Manager at Moorlands Nursing HomeWe pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. If you would be interested in discussing this in further detail, please contact wecare@ariacare.co.uk.
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Review of

Moorlands Nursing Home

from Sue S (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have asked for a better home for my mum to be placed in, while some updating is required it is irrelevant compared to the compassion and understanding of the staff, their very friendly nature and team spirit are an absolute credit to the very caring manager of this home. Mum was in Moorlands
for 7 months and not once did the standards of her care drop, whenever I would mention any issue with Mum the nursing staff would already have picked up on it and be ready for any action that needed to be taken. Not only did the staff keep Mum's spirit up but they also provided a good understanding and support to all the family. Cannot recommend highly enough.
Reply from Home Manager, Home Manager at Moorlands Nursing HomeThank you for taking the time to share your review of Moorlands Nursing Home. We were glad to be there to support you as a family while your mum was in our care. The care and services we deliver as a team to our residents and families are extremely important to us. We thank you for your wonderful feedback about our home and team, this will be shared with everyone at Moorlands. All best wishes.
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Review of

Moorlands Nursing Home

from Nicola F (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say, just total relief and thankfulness that we found Moorlands! From the minute I walked into the home I had a good vibe about it and this continued throughout the visit. I knew in my bones that Mum would be well cared for here and her needs met by the competent, friendly, able staff who
I met that day. On subsequent visits myself and my brother have been happy with Mum's care/treatment and we've found that the managers and staff can't do enough for her/us. I would totally recommend this care home to anyone looking for the best professional care for their loved one. Well done Moorlands!
Reply from Home Manager at Moorlands Nursing HomeThank you for your review and for your wonderful comments about our home, the care your mum is receiving and the recognition of the team at Moorlands. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review of

Moorlands Nursing Home

from Michael T (Brother of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impressions are most important, are they not? Mine have to be complementary and constructive based on what I have seen and experienced to date. My sister has recently taken up residence here, though we live locally and know this location well.
Every pre-residence visit has been met with a consistent
and welcoming attitude by all. Nothing has been too much trouble for the staff there.
My sister's particular concerns and needs have been listened to.
My sister has medical conditions that I am confident will receive comprehensive, consistent and appropriate consideration by the staff there.
There is a philosophy of proactive activity in evidence which means a level of individual resident attention to all that, by my own experience, exceeds that in evidence at other such nursing homes.
Reply from Home Manager at Moorlands Nursing HomeMichael, thank you for your review and positive comments regarding Moorlands and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. Your feedback will be passed on to the team.
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