Care Home Owned by S E S Care Homes Ltd in Surrey

Thank you for taking the time to leave us such a fantastic review! Thank you for mentioning such great care at Anchorstone prior to the sad passing of your father. I will pass on your kind comments to the whole team.

Thank you so much for the very positive feedback. Management and Staff will be greatly encouraged.

Thank you for your kind review. We are have done much to improve the environment over the past 3 years and involved in a plan to ensure that there in continuous improvement. We are so pleased that your parent enjoys activities provided.

Thank you for the kind feedback. We are pleased that your Mother has settled well and is enjoying Anchorstone. Your positive words of appreciation will encourage staff.

Thank you for your kind words. Staff will be so encouraged and it remains a privilege caring for and supporting seniors.

Thank you so much for the review. It is a privilege to provide care and support and we are so proud of the staff team. We may not boast of spiral staircases or posh chandeliers, but maintaining important relations with loved ones and compassionate care must be at the heart of all we do.

We are so sorry about the passing of your father. Thank you for your positive comments about the staff and the care provided. Regrettably, bills have to be paid and it was always considered in your father's best interest that he had haircuts to maintain his dignity and grooming. This was the price of two cuts which were as per the invoice sent £29. We kindly request this from the estate. These issues are never easy and apologies if you feel the timing insensitive. I do note your alleged refusal to pay.

It is a a pleasure providing care and support to your father. We so appreciate your partnership with us. Thank you or the kind review and recommendation.

Thank you so much for the very warm words which encourage all the staff and management.

Thank you so much for the review. We don't boast chandeliers or spiral staircases but we aim for 'Family', in which residents and relatives play an important and integral part.

Thank you so much for the review. We strive for continuous improvement and management and staff welcome the opportunity to meet with family, both formally and informally. Staff are trained in supporting those who may have memory impairment in addition to staff natural attributes, in both caring and empathy which must be 'hallmarks' during our recruitment.

Thank you so much for the positive review. We are fortunate to have a loyal staff member who is passionate about resident involvement in activities.
Staff are so grateful for your review of our care.