Care Homes Owned by S E S Care Homes Ltd in Surrey

Can't recommend this home enough and it gives me great peace of mind to know my Mum is being well cared for 24/7.

being totally home cooked and wholesome brought his appetite back, and the staff were happy to feed me too on some visits.
The staff are naturally caring and loving, taking time to sit and talk to residents, getting to know them and create a home environment as much as possible.
The site is looking a little tired but new owners are slowly moving forward with this issue. Saying this the home is very clean and tidy.
To sum up Dad's stay, I'm very grateful it was at Anchorstone. The staff are so caring towards residents, even to the point of visiting dad in hospital before he passed away. Thank you everyone!

on Saturdays when the hairdresser is in. This isn't a criticism of the staff themselves-they clearly do their absolute best with the resources available-but rather a reflection of the need for better staffing levels to ensure residents receive the attention and companionship they deserve.

is great, every time we walk in door any member of staff will let us know mums whereabouts and her mood of the day. Cannot recommend this home enough!

duty nurse to discuss their health. Staff have always been approachable and when I have made feedback comments, they have been logged and responded to.
I recently participated in family VE activities and we had a great time and I managed to hear my relative sing, a small joy against degenerative health conditions.
The property is a little aged and tired looking but it is kept clean and the rooms are functional.
Overall I feel my relative is safe and cared for, and provides me peace of mind knowing this.

she passed.

staff are very welcoming and interact with my mother which keeps her socially active between visitors, this is very beneficial for her as she is not able to move around.

completely honest, I recognise that I could never reach the standards they achieve in this regard. When I phone, I am always greeted in a welcoming manner with the current situation always clearly outlined to me. I am grateful to all.

given a Care Home of The Year award). Above all my wife is very happy here. I was recently asked to give suggestions as to any improvements they could make and I couldn't think of any. They are also very good at keeping me informed about any changes in my Wife's condition which being Dementia unfortunately can only progress.

have any concerns with her management when delivering her care.
I cannot praise all the staff for the wonderful care that they deliver and as I live very far away so my visits are infrequent. I feel very reassured knowing my mother is happy within Anchorstone N/H in their very well-run home and they are very good at maintaining communication with me.

and quiet.

eating or mobile. The staff worked very hard to support Mum in her recovery. The staff are unfailingly positive and kind; they know all the residents well. They are welcoming to visitors and were very happy to discuss how Mum was doing, encouraging her to build on her slow but daily progress. The staff are very ably led by the manager and her deputy. Mum had nothing but praise for the staff throughout her stay and her delirium (post-trauma confusion) is resolving well. I am sure that this would not be the case if it had not been for the dedication and kindness of the staff. Mum has now been able to move to a non-dementia care home because of the great care she received at Anchorstone.

of my knowledge, has still not been repaired/replaced a month on. My Mum was offered a lukewarm option which is totally unsatisfactory for an 84-year-old who really struggles with the cold. This is very basic ‘duty of care’. I would have expected a responsible Care Home to have boiler maintenance contract and have the issue resolved within 48 hrs. While the Care and Nursing staff were always friendly and helpful, the home is very poorly managed. Email response is slow and sometimes doesn’t happen at all. We gave Management advance notice of Mum’s departure, but there was no one around to formally handle the hand over of her care, we just walked out. In conclusion, we would not recommend this Care Home.

for 7 months and not once did the standards of her care drop, whenever I would mention any issue with Mum the nursing staff would already have picked up on it and be ready for any action that needed to be taken. Not only did the staff keep Mum's spirit up but they also provided a good understanding and support to all the family. Cannot recommend highly enough.

I met that day. On subsequent visits myself and my brother have been happy with Mum's care/treatment and we've found that the managers and staff can't do enough for her/us. I would totally recommend this care home to anyone looking for the best professional care for their loved one. Well done Moorlands!

and welcoming attitude by all. Nothing has been too much trouble for the staff there.
My sister's particular concerns and needs have been listened to.
My sister has medical conditions that I am confident will receive comprehensive, consistent and appropriate consideration by the staff there.
There is a philosophy of proactive activity in evidence which means a level of individual resident attention to all that, by my own experience, exceeds that in evidence at other such nursing homes.

my grandmother, were very happy and I witnessed meaningful interactions with staff and residents.
I also got to meet the home manager and the deputy manager, they were just as warm and welcoming and very passionate about residents and the home. Meeting them made me realise why the home is very well run and has a great energy and atmosphere about it.
I am happy my loved one is in Moorlands and I couldn’t have asked for a better place for her to call home. She loves it at Moorlands and my heart is settled knowing and witnessing this. A big well done to the whole team who make this place fantastic!

Dad was well looked after and settled despite his condition and his constant anguish over his wife who is on end-of-life care also. The staff were always welcoming and friendly and we were very happy that he was being looked after as well as we could expect. Yes, the home is a tad shabby and a bit sad-looking and obviously needs attention but this was unimportant over the care he received and when he passed away the staff were lovely and quite touched by his death. Two months later, on the date of his funeral, they requested £44 for a haircut. Dad was under DOLS and I was his next of kin and contact but my permission was not sought or given and this has been quite upsetting.

that are quite clinical in atmosphere. The communal areas with lounge and conservatory are very pleasant. I would definitely recommend Anchorstone to any prospective residents.

mind he had not prior to being moved to this home, made any progress. It is remarkable what they have achieved since 17th July especially getting my father to eat, which had prior to his admittance, been impossible. A big thank you to all concerned.