Moorlands Care Home with Nursing

Macdonald Road, Lightwater GU18 5US

Moorlands Care Home with Nursing, Lightwater, Surrey
Moorlands Care Home with Nursing, Lightwater, Surrey
Moorlands Care Home with Nursing, Lightwater, Surrey

Moorlands Care Home with Nursing has a pleasant location, with close proximity to local amenities and to London transport routes.

The home is registered with the Care Quality Commission to provide both short and long-term nursing care to 40 elderly people.

The interior is tastefully furnished and comfortable lounge and coffee areas overlook the large, landscaped gardens. There is also an attractive central courtyard area, which is well used during the summer months.

Moorlands has well proportioned rooms, boasting a wealth of original features. All bedrooms are fitted with television and telephone points, and many are with en suite facilities. Residents may wish, bring their own possessions to add that valuable personal touch to make their room as homely as possible, and to ease the transition of the move into their new home.

Group: Caring Homes Group

Person in charge: Tracey Jepson (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Malay, Tagalog

Single Rooms: 33

Shared Rooms: 4

Rooms with ensuite WC: 25

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Moorlands Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 27 Feb 2017

Please call 0808 223 5526 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Moorlands.

Reviews

9.8 Moorlands Care Home with Nursing has a Review Score of 9.8 (9.757)

The Review Score of 9.8 (maximum of 10) for Moorlands Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Moorlands Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Moorlands Care Home with Nursing is calculated as follows: ( (111 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Moorlands Care Home with Nursing is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moorlands Care Home with Nursing?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moorlands Care Home with Nursing

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I have been very impressed by the care and support given to both patients and their families. The manager and her staff are extremely caring and the home has a real family atmosphere.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is lovely. The staff are caring. They are looking after my husband very well.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has Downs Syndrome and dementia and now needs full nursing care as she is unable to do anything for herself, is effectively bed/chair ridden and doubly incontinent. She has now been at Moorlands for eight weeks and her quality of life has improved so much. The staff are amazing, they treat all of the residents with the greatest respect. Although my sister cannot participate, she is included in all the activities arranged by the staff. The home is very clean and welcoming. There are never any unpleasant odours. The quality of the food is excellent and everyone is very friendly and nothing is too much trouble. I am so grateful my sister is receiving the best care possible in the final period of her life, which had been very fulfilling until the dementia took hold. Thank you to all the staff.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wonderful place, made very special because of the staff, all so kind, helpful and always smiling even with difficult residents. The manager is so friendly and helpful, the same goes for nurses and cleaners. So kind to my mum, I know she is happy and cared for.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granddaughter is very well looked at Moorlands. The staff are lovely and make the home feel happy and secure.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend's nan has been here for 2 weeks now. The staff are very caring and the food is good. Bright and airy, the residents are treated with dignity and respect.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been here for seven years and is now entering end of life care. I can't fault the staff for all their support and are care and professionalism in dealing with this situation from the house keeping staff, medical staff and management. This is not just for the residents but us as relatives too.

How likely would you be to recommend Moorlands Care Home with Nursing? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

During the 7 years my father has been in Moorlands Care Home he has received wonderful care. He is always clean and well cared for and the staff always show genuine concern over his well being. The staff have always been very kind and thoughtful towards our family members too.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Everything is done as we want. My husband is well looked after, staff are very fond of him. Moorlands is a lovely home.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are extremely happy with the care and support my mum in law has received. The staff are always smiling, very welcoming and always willing to discuss any issues. We have no complaints whatsoever.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Completely pleased with all aspects of the home.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moorlands is an extremely happy, caring and committed nursing home. All the staff are second to none and nothing is too much trouble. If you have a query or problem it is solved right away. All the residents are extremely well looked after, and the home gives a very friendly and relaxed atmosphere. In fact it really is 'home from home'. Moorlands standards are very high and it is a clean, bright and welcoming nursing home. My husband has settled in extremely well and is very happy here, which definitely puts my mind at rest and helps me to relax.

How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Tracey

Tracey Jepson

Job Title: Home Manager

Joined: 2015

Description:

I originally qualified as a Mental Health Nurse and spent 17 years working in Forensic Nursing. I went on to become the Hospital Director of Hart’s Leap Hospital for four years, which was my first role with Caring Homes. I then became the Home Manager of our sister home in Sunningdale, Dormy House, before transferring to Moorlands in 2015.

My role is to provide effective leadership in the home, protecting the safety and rights of our residents. I’m also here to support our Care Team, making sure they have access to the training and development opportunities they need to deliver the best standards of care we can provide.

I enjoy striving towards making our home the best it can be, and am always pleased to seeing improvements coming together. I love getting to know residents and relatives, and building strong relationships is important to me. Ensuring our residents receive the best quality care we can provide, and being responsible for that is probably what I enjoy most about my job.

My strong leadership experience is one of the key things I bring to the home and I always do everything I can to improve engagement with residents, relatives and my Care Team.

I ran a very successful and highly regarded hospital when I first joined Caring Homes, and went on to achieve a good CQC rating shortly after I became the manager at Dormy House – these are probably my biggest career achievements so far. My biggest personal achievements include raising my son and travelling to see the world.

I have lived in the area for the past 20 years, so I am familiar with the local community and have good contacts with nearby medical professionals and organisations.

I choose to work with Caring Homes because the company has a caring approach toward the people in our homes – putting the residents first is important to me, and that’s something I share with Caring Homes.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Moorlands Care Home with Nursing