Macdonald Road, Lightwater GU18 5US
Moorlands Care Home with Nursing has a pleasant location, with close proximity to local amenities and to London transport routes.
The interior is tastefully furnished and comfortable lounge and coffee areas overlook the large, landscaped gardens. There is also an attractive central courtyard area, which is well used during the summer months.
Moorlands has well proportioned rooms, boasting a wealth of original features. All bedrooms are fitted with television and telephone points, and many are with en suite facilities. Residents may wish, bring their own possessions to add that valuable personal touch to make their room as homely as possible, and to ease the transition of the move into their new home.
The home is registered with the Care Quality Commission to provide both short and long-term nursing care to 40 elderly people and we are proud to announce that we have been rated as ‘Good’ overall in our most recent CQC report. The report praises Moorlands Nursing Home care home, stating that people are supported by a caring and compassionate team and felt safe. Residents are treated with respect and their dignity maintained at all times.
The report states that people were offered a wide variety of activities throughout the day and residents enjoy the food provided. Residents are encouraged to retain their independence whenever possible.
Group: Caring Homes Group
Person in charge: Tracey Jepson (Home Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Hindi, Malay, Tagalog
Single Rooms: 33
Shared Rooms: 4
Rooms with ensuite WC: 25
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Moorlands Care Home with Nursing: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Moorlands Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Moorlands Care Home with Nursing in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.763 for Moorlands Care Home with Nursing is calculated as follows: ( (230 Excellents x 5) + (67 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 299 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Moorlands Care Home with Nursing is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Moorlands Care Home with Nursing has a Review Score of 9.8 (9.763) from 25 Reviews
Review submitted from a Postal Card by Andy M (Son of Resident) on Thursday 19 April 2018. Relates to March 2018.
My first experience of seeing a care home.The first thing I noticed was how clean and tidy it was. I am very impressed by all the staff from the manager to the domestic staff as they always welcome you with a friendly smile and are always very pleasant. The nursing team are very approachable and listen to any concerns I may have. I cannot praise the carers enough as they go above their duties and are always pleasant and always greet me with a smile and hello. They genuinely do care. I class them as friends. The chefs and catering staff do a great job and always say hello. The entertainment coordinator is very good and the residents and visitors love his chats.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by H A C (Wife of Resident) on Monday 26 March 2018. Relates to February 2018.
As the wife of a resident, I am filling in this form as he is a patient at the care home of just over 8 weeks.
He cannot write anything, he has vascular dementia thus I made a decision to put him into full-time care.
The care home is very suitable for him, he's well looked after, kept clean and comfortable. The carers are all very pleasant and caring, in fact, everyone who works there, in my opinion, are the A-Team for my husband's illness. Nothing is too much trouble.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Linda S (Daughter of Resident) on Friday 2 March 2018. Relates to January 2018.
I always find the staff so polite and friendly on visiting. They can't do enough for us, the visitors or the residents. The care of the nursing staff is excellent and very prompt when required. The carers and management alike are very homely and caring. The management are very helpful if the resident wants to do something with their room. The rooms are kept very clean and the food is presented often with a choice. I can't recommend this home highly enough. The entertainment staff have very good ideas and keep the residents amused in so many different ways.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by D S (Resident) on Tuesday 30 January 2018. Relates to January 2018.
I am very contented. The staff are very friendly and we have a laugh together. They are all different but they are all lovely in their own way. When I'm not well they are very loving and caring to me. I've bought a lot of things to the home, which has really made my room a 'home from home' and the staff are all interested in my photographs. Two of the staff helped the family to create my own little garden outside my door. Although the staff have to do things I thought would be embarrassing, they do it in a way that I don't feel embarrassed at all.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by T S (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
I can highly recommend Moorlands Care Home. My mother is very contented there. After a move from another care home, I could really see how much better the administration here is and the cleanliness is excellent.
Mum has a lovely relationship with the staff and there is a really warm atmosphere when I walk in.
The nursing staff, the clinical lead, in particular, are very attentive to her health needs and the addition recently of an activities coordinator has been the icing on the cake. I visit so often that Moorlands is my second home and I'm very happy mum is living there.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Michael J W R (Husband of Resident) on Wednesday 1 November 2017. Relates to October 2017.
Sadly my wife cannot read or write. She requires help with food and drinks. We rely on her smile or facial expression to judge her condition and needs. She has been in four care homes over three years. The first two were booked as fourteen-day 'respite' visits. I removed her (after four days) in both cases, due to very poor service.
Now at Moorlands, our family and friends are more relaxed with the nursing attention, regular room service and good meals.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Linda A (Daughter of Resident) on Tuesday 10 October 2017. Relates to September 2017.
I cannot praise Moorlands highly enough. My dad was in their nursing care for a couple of months before he passed away. He was happy, comfortable and extremely well looked after. The staff were wonderful and kept me updated on how he was at all times. Without mentioning names, 3 members of staff, in particular, were compassionate and so caring to me and my husband after my father's death. I know he was so well looked after and spent his last weeks of life in a happy, caring environment.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Patricia R (Daughter of Resident) on Friday 18 August 2017. Relates to August 2017.
My mother has been at Moorlands since January 2017. She is 92 years old and suffers from dementia. The care and support she has received since being at Moorlands is nothing short of outstanding. I have visited at various times of the day and the staff just cannot do enough to help the residents.
They genuinely care for each of their residents and show them the greatest respect. Cleanliness and hygiene are excellent. The menus are very varied and the food is of an excellent standard also. The staff also have a fabulous sense of humor. I am so thankful that my mother is so well cared for. It gives me great peace of mind.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Elizabeth G (Wife of Resident) on Friday 18 August 2017. Relates to August 2017.
My husband is being nursed to the highest standard. Not only that but he is treated very kindly and handled in a gentle and caring way. He is nursed in bed and has no pressure sores, also his mouth care is good. He has dementia and physical ill health and is unable to do anything for himself. Since he moved to Moorlands he is less aggressive and disruptive. I feel extremely reassured that everyone working at Moorlands has his best interest at heart.
He may not be long for this world but it is as good as a hospice in my opinion. He has been here for 3 months now and I am able to sleep at night because the home has my complete trust.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by D L (Daughter-in-law of Resident) on Friday 18 August 2017. Relates to August 2017.
Staff are very good. Food is good and plentiful. Rooms are very clean.
How likely would you be to recommend Moorlands Care Home with Nursing? Likely
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Review submitted from a Postal Card by J N (Granddaughter of Resident) on Friday 18 August 2017. Relates to August 2017.
Staff here are kind and caring - always there if you need to talk. Very helpful.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by M P (Daughter of Resident) on Tuesday 15 August 2017. Relates to August 2017.
We moved my mother from a nursing home in Bracknell as Moorlands was recommended to us.
The people that recommended this home to us were right. This home is superb in every way.
Attentive, patient, nothing is too much trouble.
Management and staff are always around to talk or help.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Lynn A (Daughter of Resident) on Monday 27 March 2017. Relates to March 2017.
My father has advanced Parkinson's and has been in Moorlands Care Home with Nursing since December 2016. Dad's changing health issues have been dealt with in a professional and caring manner by the nurses and the manager. Dad's room is clean and homely, the communal areas are clean and bright. The food is very good and dad enjoys his meals. The staff encourage dad to join in with the activities but there is no pressure to participate. Moorlands Care Home with Nursing has a really nice friendly atmosphere. I feel very happy my dad is being cared for by good nurses and carers. Moorlands Care Home with Nursing has a very good manager who is compassionate and approachable.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Suzanne L (Daughter-in-law of Resident) on Monday 12 September 2016. Relates to August 2016.
I have been very impressed by the care and support given to both patients and their families. The manager and her staff are extremely caring and the home has a real family atmosphere.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Joan L (Wife of Resident) on Friday 9 September 2016.
Home is lovely. The staff are caring. They are looking after my husband very well.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Nicola G (Sister of Resident) on Monday 4 July 2016. Relates to June 2016.
My sister has Downs Syndrome and dementia and now needs full nursing care as she is unable to do anything for herself, is effectively bed/chair ridden and doubly incontinent. She has now been at Moorlands for eight weeks and her quality of life has improved so much. The staff are amazing, they treat all of the residents with the greatest respect. Although my sister cannot participate, she is included in all the activities arranged by the staff. The home is very clean and welcoming. There are never any unpleasant odours. The quality of the food is excellent and everyone is very friendly and nothing is too much trouble. I am so grateful my sister is receiving the best care possible in the final period of her life, which had been very fulfilling until the dementia took hold. Thank you to all the staff.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Jeanette C (Daughter of Resident) on Monday 20 June 2016. Relates to June 2016.
Wonderful place, made very special because of the staff, all so kind, helpful and always smiling even with difficult residents. The manager is so friendly and helpful, the same goes for nurses and cleaners. So kind to my mum, I know she is happy and cared for.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Jane C (Granddaughter of Resident) on Thursday 5 May 2016. Relates to April 2016.
My granddaughter is very well looked at Moorlands. The staff are lovely and make the home feel happy and secure.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Nicky J (Friend of Resident) on Thursday 5 May 2016. Relates to April 2016.
My friend's nan has been here for 2 weeks now. The staff are very caring and the food is good. Bright and airy, the residents are treated with dignity and respect.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Clarke B (Daughter of Resident) on Monday 25 April 2016. Relates to April 2016.
My father has been here for seven years and is now entering end of life care. I can't fault the staff for all their support and are care and professionalism in dealing with this situation from the house keeping staff, medical staff and management. This is not just for the residents but us as relatives too.
How likely would you be to recommend Moorlands Care Home with Nursing? Likely
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Review submitted from a Postal Card by J J W (Daughter of Resident) on Wednesday 20 April 2016. Relates to April 2016.
During the 7 years my father has been in Moorlands Care Home he has received wonderful care. He is always clean and well cared for and the staff always show genuine concern over his well being. The staff have always been very kind and thoughtful towards our family members too.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Merle L (Wife of Resident) on Tuesday 12 April 2016. Relates to March 2016.
Everything is done as we want. My husband is well looked after, staff are very fond of him. Moorlands is a lovely home.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Nicki H (Daughter of Resident) on Monday 4 April 2016. Relates to March 2016.
We are extremely happy with the care and support my mum in law has received. The staff are always smiling, very welcoming and always willing to discuss any issues. We have no complaints whatsoever.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Frederick H (Husband of Resident) on Monday 4 April 2016. Relates to March 2016.
Completely pleased with all aspects of the home.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Jean B (Wife of Resident) on Tuesday 22 March 2016. Relates to February 2016.
Moorlands is an extremely happy, caring and committed nursing home. All the staff are second to none and nothing is too much trouble. If you have a query or problem it is solved right away. All the residents are extremely well looked after, and the home gives a very friendly and relaxed atmosphere. In fact it really is 'home from home'. Moorlands standards are very high and it is a clean, bright and welcoming nursing home. My husband has settled in extremely well and is very happy here, which definitely puts my mind at rest and helps me to relax.
How likely would you be to recommend Moorlands Care Home with Nursing? Extremely Likely
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Bed Vacancies
posted 08 May 2018
Please call 0808 223 5526 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Moorlands.
February 2018
November 2017
Recipient: Caring Homes Group
Date: Friday 17 Nov 2017
April 2017
December 2016
Recipient: Caring Homes Group
Date: Thursday 15 Dec 2016
November 2016
Recipient: Caring Homes Group
Date: Tuesday 29 Nov 2016
Recipient: Caring Homes Group
Date: Friday 25 Nov 2016
Recipient: Caring Homes Group
Date: Wednesday 16 Nov 2016
February 2016
Job Title: Home Manager
Joined: 2015
Description:
I originally qualified as a Mental Health Nurse and spent 17 years working in Forensic Nursing. I went on to become the Hospital Director of Hart’s Leap Hospital for four years, which was my first role with Caring Homes. I then became the Home Manager of our sister home in Sunningdale, Dormy House, before transferring to Moorlands in 2015.
My role is to provide effective leadership in the home, protecting the safety and rights of our residents. I’m also here to support our Care Team, making sure they have access to the training and development opportunities they need to deliver the best standards of care we can provide.
I enjoy striving towards making our home the best it can be, and am always pleased to seeing improvements coming together. I love getting to know residents and relatives, and building strong relationships is important to me. Ensuring our residents receive the best quality care we can provide, and being responsible for that is probably what I enjoy most about my job.
My strong leadership experience is one of the key things I bring to the home and I always do everything I can to improve engagement with residents, relatives and my Care Team.
I ran a very successful and highly regarded hospital when I first joined Caring Homes, and went on to achieve a good CQC rating shortly after I became the manager at Dormy House – these are probably my biggest career achievements so far. My biggest personal achievements include raising my son and travelling to see the world.
I have lived in the area for the past 20 years, so I am familiar with the local community and have good contacts with nearby medical professionals and organisations.
I choose to work with Caring Homes because the company has a caring approach toward the people in our homes – putting the residents first is important to me, and that’s something I share with Caring Homes.
There are currently no Care Home Idol entrants who have performed at Moorlands Care Home with Nursing