Moorlands Nursing Home

Macdonald Road, Lightwater GU18 5US
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8.1 62 Reviews
  • Moorlands Nursing Home, Lightwater
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Care Provided by Moorlands Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Amanda Orgista (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
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Moorlands Nursing Home Reviews (62)

8.1

Moorlands Nursing Home has a Review Score of 8.1 (8.125) out of 10, based on 6 reviews in the last 2 years.
Over all time Moorlands Nursing Home has 62 reviews.

Overall Experience
  • 37
  • 19
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Date Published
  • 62
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Reviewer Connection to Moorlands Nursing Home
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  • 9
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Total of 62, showing 41-60
Review from Iwola R (Daughter of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are caring, nice and calm atmosphere in the home. They are trying to get things right.
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Review from J A (Wife of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are more than pleased at the good level of care and nursing at Moorlands. Staff are always friendly, caring and accommodating.
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Review from Andy M (Son of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience of seeing a care home.The first thing I noticed was how clean and tidy it was. I am very impressed by all the staff from the manager to the domestic staff as they always welcome you with a friendly smile and are always very pleasant. The nursing team are very approachable and listen
to any concerns I may have. I cannot praise the carers enough as they go above their duties and are always pleasant and always greet me with a smile and hello. They genuinely do care. I class them as friends. The chefs and catering staff do a great job and always say hello. The entertainment coordinator is very good and the residents and visitors love his chats.
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Review from H A C (Wife of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the wife of a resident, I am filling in this form as he is a patient at the care home of just over 8 weeks.
He cannot write anything, he has vascular dementia thus I made a decision to put him into full-time care.
The care home is very suitable for him, he's well looked after, kept clean and comfortable.
The carers are all very pleasant and caring, in fact, everyone who works there, in my opinion, are the A-Team for my husband's illness. Nothing is too much trouble.
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Review from D S (Resident) assisted by family/friend published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very contented. The staff are very friendly and we have a laugh together. They are all different but they are all lovely in their own way. When I'm not well they are very loving and caring to me. I've bought a lot of things to the home, which has really made my room a 'home from home' and the staff
are all interested in my photographs. Two of the staff helped the family to create my own little garden outside my door. Although the staff have to do things I thought would be embarrassing, they do it in a way that I don't feel embarrassed at all.
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Review from Linda A (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Moorlands highly enough. My dad was in their nursing care for a couple of months before he passed away. He was happy, comfortable and extremely well looked after. The staff were wonderful and kept me updated on how he was at all times. Without mentioning names, 3 members of staff, in
particular, were compassionate and so caring to me and my husband after my father's death. I know he was so well looked after and spent his last weeks of life in a happy, caring environment.
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Review from Elizabeth G (Wife of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being nursed to the highest standard. Not only that but he is treated very kindly and handled in a gentle and caring way. He is nursed in bed and has no pressure sores, also his mouth care is good. He has dementia and physical ill health and is unable to do anything for himself. Since
he moved to Moorlands he is less aggressive and disruptive. I feel extremely reassured that everyone working at Moorlands has his best interest at heart.


He may not be long for this world but it is as good as a hospice in my opinion. He has been here for 3 months now and I am able to sleep at night because the home has my complete trust.

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Review from D L (Daughter-in-law of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good. Food is good and plentiful. Rooms are very clean.
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Review from J N (Granddaughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff here are kind and caring - always there if you need to talk. Very helpful.
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Review from M P (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother from a nursing home in Bracknell as Moorlands was recommended to us.
The people that recommended this home to us were right. This home is superb in every way.
Attentive, patient, nothing is too much trouble.
Management and staff are always around to talk or help.
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Review from Lynn A (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has advanced Parkinson's and has been in Moorlands Care Home with Nursing since December 2016. Dad's changing health issues have been dealt with in a professional and caring manner by the nurses and the manager. Dad's room is clean and homely, the communal areas are clean and bright. The food
is very good and dad enjoys his meals. The staff encourage dad to join in with the activities but there is no pressure to participate. Moorlands Care Home with Nursing has a really nice friendly atmosphere. I feel very happy my dad is being cared for by good nurses and carers. Moorlands Care Home with Nursing has a very good manager who is compassionate and approachable.
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Review from Suzanne L (Daughter-in-law of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care and support given to both patients and their families. The manager and her staff are extremely caring and the home has a real family atmosphere.
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Review from Joan L (Wife of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is lovely. The staff are caring. They are looking after my husband very well.
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Review from Jeanette C (Daughter of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place, made very special because of the staff, all so kind, helpful and always smiling even with difficult residents. The manager is so friendly and helpful, the same goes for nurses and cleaners. So kind to my mum, I know she is happy and cared for.
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Review from Jane C (Granddaughter of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My granddaughter is very well looked at Moorlands. The staff are lovely and make the home feel happy and secure.
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Review from Nicky J (Friend of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend's nan has been here for 2 weeks now. The staff are very caring and the food is good. Bright and airy, the residents are treated with dignity and respect.
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Review from Clarke B (Daughter of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for seven years and is now entering end of life care. I can't fault the staff for all their support and are care and professionalism in dealing with this situation from the house keeping staff, medical staff and management. This is not just for the residents but us as relatives
too.
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Review from J J W (Daughter of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the 7 years my father has been in Moorlands Care Home he has received wonderful care. He is always clean and well cared for and the staff always show genuine concern over his well being. The staff have always been very kind and thoughtful towards our family members too.
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Review from Merle L (Wife of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is done as we want. My husband is well looked after, staff are very fond of him. Moorlands is a lovely home.
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Review from Frederick H (Husband of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Completely pleased with all aspects of the home.
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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Moorlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.015 for Moorlands Nursing Home is calculated as follows: ( (28 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 68 Ratings = 4.015
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.11 Points relating to the number of positive Reviews for Moorlands Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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