Moorlands Nursing Home

Macdonald Road, Lightwater GU18 5US
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8.1 62 Reviews
  • Moorlands Nursing Home, Lightwater
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Care Provided by Moorlands Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Amanda Orgista (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
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Moorlands Nursing Home Reviews (62)

8.1

Moorlands Nursing Home has a Review Score of 8.1 (8.125) out of 10, based on 6 reviews in the last 2 years.
Over all time Moorlands Nursing Home has 62 reviews.

Overall Experience
  • 37
  • 19
  • 4
  • 1
  • 1
Date Published
  • 62
  • 1
  • 3
  • 6
  • 56
Reviewer Connection to Moorlands Nursing Home
  • 23
  • 9
  • 9
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Nicki H (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care and support my mum in law has received. The staff are always smiling, very welcoming and always willing to discuss any issues. We have no complaints whatsoever.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean B (Wife of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moorlands is an extremely happy, caring and committed nursing home. All the staff are second to none and nothing is too much trouble. If you have a query or problem it is solved right away. All the residents are extremely well looked after, and the home gives a very friendly and relaxed atmosphere.
In fact it really is 'home from home'. Moorlands standards are very high and it is a clean, bright and welcoming nursing home. My husband has settled in extremely well and is very happy here, which definitely puts my mind at rest and helps me to relax.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Moorlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.015 for Moorlands Nursing Home is calculated as follows: ( (28 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 68 Ratings = 4.015
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.11 Points relating to the number of positive Reviews for Moorlands Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorlands Nursing Home to verify any information. View our terms and conditions. Moorlands Nursing Home has an Basic Service - more info.