82 Albert Road, Farnborough GU14 6SL
Size 22 rooms
- Younger Adult Care
- Permanent Care
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Care Homes Owned by Priory Group in Hampshire
Care Homes Owned by Priory Group
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Review of Victoria House from M R (Mother of Resident) published on 31 August 2016 Submitted via Postal Review Card•
Overall Experience
Complained before. Once again room could be cleaner. Bins overflowing and damp towels on a chair. The floor in en-suite wet from washing patient. Also had to wait to be admitted approximately 7-10 minutes before the door opened. Wait for ages for someone to pick up the phone when I ring.
Complained before. Once again room could be cleaner. Bins overflowing and damp towels on a chair. The floor in en-suite wet from washing patient. Also had to wait to be admitted approximately 7-10 minutes before the door opened. Wait for ages for someone to pick up the phone when I ring.
↩Reply from Claire Bourne, Marketing Manager at Victoria House
Thank you for raising these concerns. All concerns raised with the service in May have now been addressed, these changes have been implemented by the new registered manager to improve the quality of service provided to both service users and their families.
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