82 Albert Road, Farnborough GU14 6SL
Person in charge: Yusuf Lusiba (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Head/Brain Injury
Admission Information: Ages 18+.
Single Rooms: 22
Rooms with ensuite WC: 22
Facilities & Services: Near Public Transport • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Glenside Farnborough on Albert Road, is relatively central and accessible by bus or taxi from the central station.
Visiting arrangements vary by unit/home/ward and are designed to be as flexible and family friendly as possible, whilst ensuring there is uninterrupted time for rehabilitation and care interventions. Where specific visiting times are in operation, such as the hospital, they will be displayed at the entrance to the unit. If people wish to visit outside of these stipulated times, then they can speak to the unit manager who will endeavour to be as flexible as possible.
Free parking is available on site.
Latest Care Quality Commission* Report on Glenside Farnborough: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Glenside Farnborough has a Review Score of 2.6 (2.600)
The Review Score of 2.6 (maximum of 10) for Glenside Farnborough is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Glenside Farnborough in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.6 for Glenside Farnborough is calculated as follows: ( (1 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 10 Ratings = 2.6
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Glenside Farnborough is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by M R (Mother of Resident) on Wednesday 24 August 2016. Relates to May 2016.
Complained before. Once again room could be cleaner. Bins overflowing and damp towels on a chair. The floor in en-suite wet from washing patient. Also had to wait to be admitted approximately 7-10 minutes before the door opened. Wait for ages for someone to pick up the phone when I ring.
How likely would you be to recommend Glenside Farnborough? Unlikely
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Safety / Security: Good
Claire Bourne, Marketing Manager at Glenside Farnborough responded to this review on 30 Aug 2016:
Thank you for raising these concerns. All concerns raised with the service in May have now been addressed, these changes have been implemented by the new registered manager to improve the quality of service provided to both service users and their families.
There are currently no awards/recognitions posted yet for Glenside Farnborough
There are currently no Care Home Idol entrants who have performed at Glenside Farnborough