Care Homes Owned by Mrs V Rattan in Essex

care and kindness to my friend's brother who is certainly happy and at ease there alongside care of us as visitors. It certainly felt like a really family atmosphere. We were so impressed with Brook. Well done all who work there.

the food is very good according to her.The decor is bright and cheerful and the garden outlook very pleasant . The site seems safe and secure and I would recommend Brook House - and it run is like a home rather than an institution.

my mum arrived at the care home, she had the warmest welcome, as did I. It really helped my mum with her transition from home to care and gave me the peace of mind I've needed for such a long time.
Within hours, my mum was being cared for well.
Every member of staff is warm, welcoming and supportive, not only to my mum but to me too. There is a really family/community feel to the home and all of the residents seem to be happy and settled too. I could not ask for more and I am relaxed knowing she is being cared for well.
The home itself is beautiful and has been decorated to a high standard. Very cosy and welcoming and clean. Food looks delicious too!

in period nan become happy and see it as her home. The place is making wonderful changes that has all benefited the residents quality of life and we are really happy. The staff do a wonderful job and after visiting all different times of day and night we are so pleased we choose this one. It's got a real homely feel to the place and I find the staff really relatable and easy to talk and communicate with. They are happy to accommodate every request we've made and all with smiles on their faces. The way the managers support the staff and residents is heart warming, it really is its own little community.

was truly exceptional.I'm not sure i could of got through my brothers illness with out them and I will be forever grateful. All the staff from management, day staff, night staff checked on my brother with kindness and genuine concern like wise with me and my family.

were answered. When visiting, I find it very comforting to see how much time they spend with other clients as weel as my mother in law. The staff work closely with clients and nothing is too much trouble.

residents seem very happy, and Ali and the team keep us informed of any information that we need to know regarding my Nan and the home, massive thank you

i cannot say enough about the staff they are all lovely my mum is very happy and well cared for which gives me great peace of mind

now more talkative
and even joins in the activities,i cannot speak highly enough of the manager and her team,thewhole atmospher has changed ,everyone is so respectful and caring and my brother is very happy there,he now
looks forward to our visits and tells us of all hes been doing.I just want to say again a big thank you to all the staff,THANK YOU.

she always greets them with a smile which says a lot. Over the last few months the home has got even better with the introduction of activity's for those able to join in. To conclude the home has a happy welcoming homely atmosphere which reflects on the moods of the residents .

of issues and under inspection but I did feel my mother was safe and being looked after properly for the first time in a long time, as we were unable to give her the proper care she needed were her own issues. Since the new manager and her team have taken control, the home has massively improved and is undergoing a lot of improvements, repairs, welfare etc., they constantly keep me updated and informed of all changes. The team are fantastic, very caring of my mum's needs, she seems very happy, as are we. The home is now going from strength to strength and I can see a great future for Brook Care Home. Thank you to the manager and her care team.

or so ago, this is, by far, a nicer environment.

out when we raised concerns. The owner should be overseeing what is going on in the home and should be responsible for refurbishing this place. Communication was minimal. Medication was not given if residents refused, we were never told. Behaviour charts not filled in properly which is needed to help prove funding. DoLs were not in place if my father escaped. The place needs a total inspection and refurbishment. One bath/shower/ toilet downstairs for all residents. The other toilet is locked. Cleanliness is poor. The Garden has loose patio slabs, grass has tree roots coming out. 2018 reviews nothing changed. Visit other care homes. You do have a choice where to put your loved one.

My only concern is there is not much in the way of entertainment or stimulation. My brother is happy and very well looked after.

and understanding of the staff.
His health gradually improved and he soon felt comfortable living at Brook Care Home.

all aspects of the home.