Care Home Owned by RCH Care Homes Ltd in Bedfordshire

Thank you for your wonderful review. We're so pleased to hear that you felt supported, listened to, and treated with care and understanding throughout your stay at Manton Heights ABI Unit. It's fantastic to know that the dedication of our care, therapy, catering, and management teams helped you achieve your goals and move on to independent living. Your feedback means a great deal to us all, and we wish you every success in this next chapter.

Thank you so much for your kind and thoughtful review. We're truly delighted to hear that you and your husband felt so well supported during his time at Manton Heights ABI Unit. Our team works hard to create a positive, encouraging environment, and it's incredibly rewarding to know that their care, compassion, and dedication made a difference during his recovery. We're also so pleased to hear he enjoyed the food and that our culinary team could cater to his preferences! Wishing you both all the very best as he continues his progress at home-and thank you again for taking the time to share your experience.

Thank you so much for your kind words. We're delighted to hear that you've found our staff and carers to be friendly and that you've enjoyed taking part in the daily activities. It's very important to us that residents and their families feel supported and welcome, and we're so glad that the encouragement and care shown by our team have made a positive impact. Your feedback means a lot and will be shared with the team-it's always encouraging to know our efforts are appreciated.

Thank you so much for taking the time to share your kind words about your mother's experience at the ABI Unit. I'm truly pleased to hear that you felt supported during such a challenging time.It means a great deal to the entire team to know that their care and encouragement made a difference. I will make sure your lovely feedback is shared with the team it will mean a great deal to them.Wishing you and your family all the very best.Best wishes

thank you for sharing your experience with Manton Heights ABI unit.so glad that your sister is making such great progress and achieving her goals. I will share this review with our team

Thank you so much for your kind words. We're truly grateful for your feedback and delighted to hear that you enjoyed the Easter event. Our activities and kitchen teams put a lot of heart into making these occasions special, so it means a great deal to know it was appreciated.We're especially glad that you felt the event was welcoming for all generations-that sense of togetherness is exactly what we aim for. Your encouragement truly motivates us to keep creating meaningful moments for residents and their families.Thank you again for your support!

Thank you so much for your lovely message. We're delighted to hear that you and your family had such a positive and welcoming experience at Manton Heights Care Centre. It's wonderful to know your nan is looking well and enjoying her time here-especially since, as you said, she's not one to hold back! We're also so pleased your children had a special moment with the Easter eggs-our team truly enjoys making these little gestures that brighten everyone's day. Your kind words mean a lot to us, and we look forward to welcoming you all again soon.

Thank you for your thoughtful review. We're so pleased to hear that your sister is settling in well and that the activities and one-to-one support have made a positive impact - it really means a lot to the team. We completely understand your concerns about previous changes in staff and management. We're happy to share that Manton Heights now has a strong and stable leadership team in place, committed to providing consistent, high-quality care. Thank you again for your kind words and trust in us during these early days.

Thank you for your comments about the care your father received we will certainly pass on your kind words to the team and we appreciate your comments about the activities team. I am sorry we haven't introduced the managers to the families in a more effective way we will certainly take that on board and address it in the future. In relations to fees many of our residents are on different rates as they all need different levels of care and support and we conduct assessments to identify appropriate levels of fees, I hope that explains the situation but if you did want to discuss anything further then please call me at the home. Best Wishes, Vera Moreira