Care Home Owned by RCH Care Homes Ltd in London
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for RCH Care Homes Ltd are showing below.
View the details of all 9 locations (with 1184 reviews) owned by RCH Care Homes Ltd
RCH Care Homes Ltd Locations in London (1)
Romford Nursing Care Centre
9.8
159 reviews
107 Neave Crescent, Harold Hill, Romford RM3 8HW
"My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.…" Read all 159 reviews
Location Type Care Home
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents. The dedicated team… Read more about Romford Nursing Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 114 Rooms
- from £1,500 / week
RCH Care Homes Ltd Reviews in London (159)
9.7
RCH Care Homes Ltd has a Group Review Score of 9.7 (9.666) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.
Review of
Romford Nursing Care Centre
from Theresa G (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind words, its lovely to be able to share these with the team.
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Review of
Romford Nursing Care Centre
from Magdalena I (Sister of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I came from România to see my brother who îs staying în The care home. I was very impressed and happy with the care home. The home waa very clean and did not smell. The staff are very helpful, caring and treat my brother as a human being. They look after him very well and show him compassion. Not Like
The previous care home that he was în previoisly. I can now go back to România and feel more relaxed knowing my brother îs being take care of well
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your lovely review. We're so pleased to hear that you've found Romford Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home mean a great deal and will be shared with everyone here.
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Review of
Romford Nursing Care Centre
from Barry N (Friend of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Had a wonderful afternoon as a singer came to entertain my friend. She had a lovely voice and encouraged everyone to sing along. I'd certainly recommend the home for it's warmth and care which second to none.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your lovely review. We're so pleased to hear you enjoyed the afternoon entertainment and that the warmth and care of the home stood out to you. Your recommendation means a great deal to us.
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Review of
Romford Nursing Care Centre
from E D (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very welcoming,
within an environment that is a very safe place to recover.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreIt was a pleasure to care for mum. The team would like wish her all the best.
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Review of
Romford Nursing Care Centre
from Paul M (Relative of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind and thoughtful review. We're so pleased to hear that our team's care, dedication, and positivity have helped make a difficult time easier for you and your aunt. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review of
Romford Nursing Care Centre
from Janice P (Daughter of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Cleanliness very good entertainment very good staff try their best but always very busy as we stay on a Sunday we think the food could be better,when we leave Mum we know that the staff will look after her too the best of their ability staff always friendly
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you so much for taking the time to leave us a review
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Review of
Romford Nursing Care Centre
from N A (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and understanding.
Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for sharing such a thoughtful and heartfelt review. We're so pleased to hear that your mum has been supported with such care, patience, and understanding. It's wonderful to know that the social environment and daily activities have helped her feel more engaged, and that you've felt supported as a family too. Your kind words mean a great deal to everyone at Romford Care Centre and will be shared with the whole team.
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Review of
Romford Nursing Care Centre
from C C (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Review of
Romford Nursing Care Centre
from C Q (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience was its a very good care home. My dad seems happy there with all the singing and dancing that happens most days.
They have very nice and good singers there.
The staff and carers all seem kind people. The only problem is the price, but all care homes are expensive. Lucky my dad worked
They have very nice and good singers there.
The staff and carers all seem kind people. The only problem is the price, but all care homes are expensive. Lucky my dad worked
hard all his life so he can just about afford it. Otherwise no complaints.
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Review of
Romford Nursing Care Centre
from E B (Ex Family Member) published on 31 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
RNCC is a big family , the staff is kind and very helpful. From the very first day, we felt reassured by the warmth and professionalism of the staff. The team has gone above and beyond to ensure that our relative feels comfortable, safe, and respected. It's clear that the carers are not only well-trained
but genuinely compassionate - they treat residents like family.
The communication with families has also been excellent. We are always kept informed about any changes in health, daily routines, or medications. The staff are approachable and always willing to take time to answer questions or provide updates.
We've also been very impressed by the activities and social events provided. Our relative particularly enjoys the [e.g., music afternoons, art sessions, the singing and dancing which have brought back a sense of joy and purpose. The meals are nutritious and well-prepared, and the home itself is always clean, comfortable, and welcome
The communication with families has also been excellent. We are always kept informed about any changes in health, daily routines, or medications. The staff are approachable and always willing to take time to answer questions or provide updates.
We've also been very impressed by the activities and social events provided. Our relative particularly enjoys the [e.g., music afternoons, art sessions, the singing and dancing which have brought back a sense of joy and purpose. The meals are nutritious and well-prepared, and the home itself is always clean, comfortable, and welcome
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your wonderful and detailed review. We're so pleased to hear how reassured and supported you've felt since your relative joined Romford Care Home. It's heart warming to know that the team's compassion, professionalism, and open communication have made such a difference, and that the activities, meals, and welcoming atmosphere are so well received. Your kind words will mean a great deal to everyone here.
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Review of
Romford Nursing Care Centre
from D V (Friend of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Came to celebrate Lilian's 90th birthday, had a smashing time spending the afternoon with her family and friends and enjoyed the entertainment too, the staff was very helpful, made you feel very welcome.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for taking the time to leave us a review. So glad Lilian enjoyed her Birthday surrounded by her family and friends.
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Review of
Romford Nursing Care Centre
from Jennifer M (Friend of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They treat the residents nice and the staff. The management support the staff all the time and make sure the residents are number one on everything. We all respect this is the residents home we treat them with respect and make sure they have their choices all the time.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind words, its lovely to be able to share these with the team.
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Review of
Romford Nursing Care Centre
from Carol M (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in the home nearly a year. The home itself is very clean and bright and welcoming unlike some of the homes I visited prior to mum coming here. She has a lovely room and is very happy, she almost treats it like it is her little flat and has made it very homely with some of her personal
things. Now onto the staff, throughout the complex all staff are so lovely and caring and I as a daughter find it very endearing that they care for her as much as her family. In the summer the lift broke down with myself, my mum and sister and partner in, it was a very hot day and mum started to become unwell, when we were finally released, the care and concern for my mum was paramount, we was overwhelmed with the care and attention she got. With this home if you have a problem, they deal with it, if you have a concern, they deal with it. I cannot fault the home!
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your lovely review. We're so pleased to hear that you've found Romford Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home mean a great deal and will be shared with everyone here.
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Review of
Romford Nursing Care Centre
from A W (Wife of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband went in for 2 weeks respite due to myself his wife needing a rest, my anxiety was very high about letting others take full care of his needs I shouldn't have lost sleep over this as he was treated with love care and dignity. Spacious clean home friendly staff. We as family and friends visiting
were also made very welcome. Plenty always going on activity's outings fun days in the sunshine garden party's the patients always singing dancing with many a smiling face a joy to see. I am currently in the process of handing full time care over to another care home but couldn't get funded for Romford Nursing Care Centre for which I'm sad about as I felt very comfortable around the patients and caring staff .
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for sharing such a thoughtful review. We're so pleased to hear your husband was cared for with love, dignity, and compassion, and that you and your family felt so welcome during his stay. It means a great deal to know you felt comfortable and reassured with us, and we wish you both the very best moving forward.
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Review of
Romford Nursing Care Centre
from Rob H (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a perfect example of how an excellent Residential Home is run. Truly sincere care given to both the resident and their family from the wonderful carers, staff, management, cooks, cleaners, handyman, and the volunteers. All self-driven, approachable and happy to help and guide you. Recently,
I brought a collage of my great niece, and the handyman positioned it perfectly.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your wonderful review. We're delighted to hear that you've experienced such sincere care and support from all areas of the team. Your kind words about the carers, staff, management, and even the little touches from our handyman mean so much and will be proudly shared with everyone.
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Review of
Romford Nursing Care Centre
from Michelle B (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has only been here for 5 days. Everyone is really friendly. I am happy with the home so far. Her carers have been great. I hope mum settled down and starts to enjoy living here.
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Review of
Romford Nursing Care Centre
from Sam B (Grandson of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has only just moved in last Wednesday all of the staff seem very friendly and seem to helped her settle in.
I hope to be around over the next week to help her settle in also.
I hope to be around over the next week to help her settle in also.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind words. We're so pleased to hear that your mum is settling in well and that you've found the team to be friendly and supportive. We look forward to welcoming you over the next week as she continues to settle-please don't hesitate to reach out if there's anything we can do to support you both.
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Review of
Romford Nursing Care Centre
from Mick H (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been with you for almost 3 months, I had obvious reservations. These were soon relieved everyone I have encountered at the Home have been kind and considerate. The communication has been very good and mum is beginning to get used to here surroundings. In short I am so far very happy with all
aspects of mums care.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your thoughtful review. We're so pleased to hear that your initial concerns were quickly eased and that your mum is beginning to settle in well. It's wonderful to know you've found our team to be kind, considerate, and communicative-your feedback means a great deal to us. We're glad you're happy with the care your mum is receiving.
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Review of
Romford Nursing Care Centre
from John S (Husband of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
With my wife being in Romford Nursing Care Centre for two years every member of staff from management to gardeners have done an excellent job 10/10 to you all everyone very caring.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you so much for your kind words and wonderful 10/10 review. We're truly grateful for your appreciation, and it means a great deal to the whole team - from management to our hardworking gardeners.
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Review of
Romford Nursing Care Centre
from E F (Friend of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a regular visitor to see my friend who is in your care after coming from another hoe. Your staff on reception are always welcoming.
It always smells lovely and so clean. I see constant drinks, snacks and attention given to her. I can compare with the other care home. I also visit my friend's room
It always smells lovely and so clean. I see constant drinks, snacks and attention given to her. I can compare with the other care home. I also visit my friend's room
and lounge, cleanliness and friendly staff are equally nice. Can't comment on food. Only what I observe.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you so much for your lovely feedback. We're really pleased to hear that you feel welcome when visiting and that you've noticed the cleanliness, friendly atmosphere, and attentive care our team provides. Your kind words will mean a lot to the staff, especially the reception and care teams. We truly appreciate you taking the time to share your observations.
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Awards / Recognitions (6)
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