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Care Home Owned by RCH Care Homes Ltd in London

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by RCH Care Homes Ltd in London

Only the locations & reviews in London for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1128 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in London (1)

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1 Care Home owned by RCH Care Homes Ltd in London
Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW 

9.8 150 reviews
"Came to celebrate Lilian's 90th birthday, had a smashing time spending the afternoon with her family and friends and enjoyed the…"   Read all 150 reviews
Location Type Care Home

Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents. The dedicated team… Read more about Romford Nursing Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 114 Rooms
  • from £1,500 / week

RCH Care Homes Ltd Reviews in London (150)

9.7

RCH Care Homes Ltd has a Group Review Score of 9.7 (9.650) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to RCH Care Homes Ltd
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Review of

Romford Nursing Care Centre

from D V (Friend of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to celebrate Lilian's 90th birthday, had a smashing time spending the afternoon with her family and friends and enjoyed the entertainment too, the staff was very helpful, made you feel very welcome.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. So glad Lilian enjoyed her Birthday surrounded by her family and friends.

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Review of

Romford Nursing Care Centre

from Jennifer M (Friend of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They treat the residents nice and the staff. The management support the staff all the time and make sure the residents are number one on everything. We all respect this is the residents home we treat them with respect and make sure they have their choices all the time.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words, its lovely to be able to share these with the team.

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Review of

Romford Nursing Care Centre

from Carol M (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home nearly a year. The home itself is very clean and bright and welcoming unlike some of the homes I visited prior to mum coming here. She has a lovely room and is very happy, she almost treats it like it is her little flat and has made it very homely with some of her personal
things. Now onto the staff, throughout the complex all staff are so lovely and caring and I as a daughter find it very endearing that they care for her as much as her family. In the summer the lift broke down with myself, my mum and sister and partner in, it was a very hot day and mum started to become unwell, when we were finally released, the care and concern for my mum was paramount, we was overwhelmed with the care and attention she got. With this home if you have a problem, they deal with it, if you have a concern, they deal with it. I cannot fault the home!
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your lovely review. We're so pleased to hear that you've found Romford Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home mean a great deal and will be shared with everyone here.

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Review of

Romford Nursing Care Centre

from A W (Wife of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband went in for 2 weeks respite due to myself his wife needing a rest, my anxiety was very high about letting others take full care of his needs I shouldn't have lost sleep over this as he was treated with love care and dignity. Spacious clean home friendly staff. We as family and friends visiting
were also made very welcome. Plenty always going on activity's outings fun days in the sunshine garden party's the patients always singing dancing with many a smiling face a joy to see. I am currently in the process of handing full time care over to another care home but couldn't get funded for Romford Nursing Care Centre for which I'm sad about as I felt very comfortable around the patients and caring staff .
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for sharing such a thoughtful review. We're so pleased to hear your husband was cared for with love, dignity, and compassion, and that you and your family felt so welcome during his stay. It means a great deal to know you felt comfortable and reassured with us, and we wish you both the very best moving forward.

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Review of

Romford Nursing Care Centre

from Rob H (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a perfect example of how an excellent Residential Home is run. Truly sincere care given to both the resident and their family from the wonderful carers, staff, management, cooks, cleaners, handyman, and the volunteers. All self-driven, approachable and happy to help and guide you. Recently,
I brought a collage of my great niece, and the handyman positioned it perfectly.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your wonderful review. We're delighted to hear that you've experienced such sincere care and support from all areas of the team. Your kind words about the carers, staff, management, and even the little touches from our handyman mean so much and will be proudly shared with everyone.

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Review of

Romford Nursing Care Centre

from Michelle B (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been here for 5 days. Everyone is really friendly. I am happy with the home so far. Her carers have been great. I hope mum settled down and starts to enjoy living here.
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Review of

Romford Nursing Care Centre

from Sam B (Grandson of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only just moved in last Wednesday all of the staff seem very friendly and seem to helped her settle in.
I hope to be around over the next week to help her settle in also.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your kind words. We're so pleased to hear that your mum is settling in well and that you've found the team to be friendly and supportive. We look forward to welcoming you over the next week as she continues to settle-please don't hesitate to reach out if there's anything we can do to support you both.

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Review of

Romford Nursing Care Centre

from Mick H (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you for almost 3 months, I had obvious reservations. These were soon relieved everyone I have encountered at the Home have been kind and considerate. The communication has been very good and mum is beginning to get used to here surroundings. In short I am so far very happy with all
aspects of mums care.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your thoughtful review. We're so pleased to hear that your initial concerns were quickly eased and that your mum is beginning to settle in well. It's wonderful to know you've found our team to be kind, considerate, and communicative-your feedback means a great deal to us. We're glad you're happy with the care your mum is receiving.

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Review of

Romford Nursing Care Centre

from John S (Husband of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my wife being in Romford Nursing Care Centre for two years every member of staff from management to gardeners have done an excellent job 10/10 to you all everyone very caring.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you so much for your kind words and wonderful 10/10 review. We're truly grateful for your appreciation, and it means a great deal to the whole team - from management to our hardworking gardeners.

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Review of

Romford Nursing Care Centre

from E F (Friend of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to see my friend who is in your care after coming from another hoe. Your staff on reception are always welcoming.
It always smells lovely and so clean. I see constant drinks, snacks and attention given to her. I can compare with the other care home. I also visit my friend's room
and lounge, cleanliness and friendly staff are equally nice. Can't comment on food. Only what I observe.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you so much for your lovely feedback. We're really pleased to hear that you feel welcome when visiting and that you've noticed the cleanliness, friendly atmosphere, and attentive care our team provides. Your kind words will mean a lot to the staff, especially the reception and care teams. We truly appreciate you taking the time to share your observations.

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Review of

Romford Nursing Care Centre

from L E (Daughter-in-law of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming, always smells lovely throughout the building, guest toilet very clean. The staff go the extra mile and it seems a very happy environment, definitely somewhere to recommend.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your kind and thoughtful review. We're so pleased to hear that you've felt welcome and noticed the care we take in keeping the home clean and inviting. It's wonderful to know that the warm atmosphere and dedication of our team have stood out to you. Your recommendation means a great deal to us!

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Review of

Romford Nursing Care Centre

from David R (Nephew of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife Sister and I, spent the day looking at different Care Homes for our elderely Aunt.
We were so impressed with the presentatiuon of all the team and the many function suites.
Her ( my Aunt ) room reminded us of her own home.
The car quality is outstanding.
Regular updates from the Care
Centre..
We have noticed how our Aunt has settled down, far quicker that expected.
This is not due to the expert staff, but the resisdents themselves.
I would not hessitate to recomend this Car Home. 5 star treatment,
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave such kind words. It's lovely for the team to get such great feedback and also for future families starting their journey in to care.

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Review of

Romford Nursing Care Centre

from E C (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems really happy.
Staff are brilliant, caring , hardworking and will do anything to help mum. They are cheerful , it's like one big happy family.
If there are any concerns there is always someone to speak to and the manager is very approachable.
As for the home itself, rooms are light and
airy, the corridors are wide with lots of room and are well decorated. It can sometimes be quite hot but the elderly feel the cold so it's for their benefit.
On the whole we are very happy with mums care .
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Review of

Romford Nursing Care Centre

from Wendy W (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience at RCH has been good. All staff are always happy to listen to us. Helping us to settle in to care home life as well as Mum. Mum has only been at RCH since February and we are very happy so far with the care that she receives.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Being able to support both families and residents alike is what we pride ourselves on. The move in day is a very small part of the journey

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Review of

Romford Nursing Care Centre

from J O (Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and girls so friendly and always something going on. Food is getting better and clean and always friendly.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words. The team pride themselves on making the home as homely as possible

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Review of

Romford Nursing Care Centre

from Tracey F (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this care home since Dec 2023 and I can honestly say she has really settled in well since day one and even made some great friends. She is well cared for and the entertainment provided is great and her care team are diligent and attentive. Mum says she is treated like a Queen and
I have no doubts about her being looked after. She is thriving and happy and I couldn't ask for more than that. Thank you everyone xx
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words, it's a pleasure to be able to support Mum

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Review of

Romford Nursing Care Centre

from Bob B (Husband of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident at RCH for three years, sadly having passed away a few weeks ago, so this review is written without fear or favor . i have submitted reviews previously, this one reviews the previous year but is reflective of the total stay. my wife was very contented here, the staff worked
so hard to build a trusting relationship. they also offered me support.
The food is plentiful and varied, starting each day with a full cooked breakfast. in a well appointed dining room. the activities team work so hard to provide a full and interactive weekly schedule of activities, The building itself is perfect for its purpose being built as a care home, always spotless and clean.
well kept gardens with plenty of seating.
the most important component being the staff, it is a very humbling experience knowing these lovely people who not only cared for my wife but me also, there patients and dedication is truly amazing to witness as i have on many occasions , thank you.
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Review of

Romford Nursing Care Centre

from Debra S (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Romford Care Home for the last 12 months.
I am more than happy with the care and attention she is given there.
I have no complaints.
The staff are helpful, kind and friendly with the residents and family.
I have thought about moving mum to be nearer where I live but as she
is so well cared for I have decided to leave her as she is happy and content there.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you. It's always hard to chose the right care especially when location can often influence a decision. We pride ourselves on the dedication of the team when helping both residents and family members through the settling in process.

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Review of

Romford Nursing Care Centre

from Wendy F (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad only has been in Romford Nursing Care Centre since Christmas my dad has vascular dementia .The staff here are amazing.Dad has settled in so well,it's like home from home.Dad is always clean dressed and freshly shaven every day .We as a family do not regret the hard decision of rehousing dad here,we
are so pleased with the care provided.Entertainment staff are wonderful always a smile on there face always something going on singing dancing etc .We would like to take this opportunity to thank all the staff .
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you, your review means a lot to the team and allows those looking into care to get a snap shot of our home.

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Review of

Romford Nursing Care Centre

from Linda B (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Romford Care Home and I have to say she is well looked after. I feel happy about her being there and most importantly she likes it there. The staff are great and it's very welcoming when you walk through the door. I would recommend this care home to anyone who is having to choose a care
home for a loved one.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave a review. It's lovely to be able to pass such praise on to the team

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Awards / Recognitions (6)

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