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Care Home Owned by RCH Care Homes Ltd in London

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by RCH Care Homes Ltd in London

Only the locations & reviews in London for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1221 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in London (1)

 - Browse 1 Care Home owned by RCH Care Homes Ltd in London
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Romford Nursing Care Centre
107 Neave Crescent, Harold Hill, Romford RM3 8HW 
9.9 166 reviews
Romford Nursing Care Centre, Romford, London
"Dad is a resident for palliative care. As he has deteriorated he has been given more and more care which is just what we expected. The…"   Read all 166 reviews
  • from £1,500 / week
  • 114 Rooms
Location Type Care Home

Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

RCH Care Homes Ltd Reviews in London (166)

9.7

RCH Care Homes Ltd has a Group Review Score of 9.7 (9.678) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

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Review of

Romford Nursing Care Centre

from Peter R (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is a resident for palliative care. As he has deteriorated he has been given more and more care which is just what we expected. The nursing and care staff have been excellent. Mum is also a resident. She has Parkinson's and the entertainment/activities staff have done a great job adjusting to her
abilities and getting her involved. The admin team are also friendly and efficient. The whole atmosphere is very welcoming. I would highly recommend Romford Care Home.
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Review of

Romford Nursing Care Centre

from John S (Husband of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel Romford Care Home gives the best care for my wife who has been a resident for over 3 years. She is happy, healthy, strong, mobile and content, all due to the care and dedication of the staff and management
My wife's stay has been wonderful from day one
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind words, its lovely to be able to share these with the team.
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Review of

Romford Nursing Care Centre

from T B (Relative of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a very good impression about the home, the moment you enter you feel welcome and the staff in the unit are well trained from nurses, care staff, domestic they are all approachable and you can see that they all care for their residents that live in Romford Care Centre with respect. Their Management
are all welcoming you can see them all on the floor supporting each other which is good to see knowing everyone have build a good team work. Everyday there are different activities and they are all enjoying themselves.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your lovely review. We're so pleased to hear that you felt welcomed from the moment you arrived and that the care, teamwork, and activities have stood out to you. Your kind words mean a great deal to everyone at Romford Care Centre.
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Review of

Romford Nursing Care Centre

from A M (Next of Kin) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good experience. Very clean environment. Staff is professionall and the team dynamic is good. Overall experience is positive. Overall professional environment. Management team remains professional all the time.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind review. We're so pleased to hear you've had a positive experience. Your feedback about the team and management means a great deal and will be shared with everyone.
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Review of

Romford Nursing Care Centre

from Neil F (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say, I experienced an excellent time, since my dad was omitted into this care home, friendly, attentive staff, nothing too much trouble, communication. First class, facilities top draw too. Couldn't have wished for a better resting place for my father, we as a family are very thankful he's
there.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for taking the time to leave us a review and for your kind words.
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Review of

Romford Nursing Care Centre

from David P (Husband of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best compliment I can pay you is to say "I have peace of mind" about her care.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you so much for taking the time to leave us your thoughts
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Review of

Romford Nursing Care Centre

from Mrs Janice P (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean staff are friendly approachable helpful.there is entertainment every day of the week.
Food is adequate
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind feedback. We're pleased to hear you've found the home clean and the team friendly, approachable, and helpful, and that you've noticed the daily entertainment for residents. We also appreciate your comments about the food, and your feedback will be shared with the team as we continually look for ways to improve residents' dining experience.
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Review of

Romford Nursing Care Centre

from Deesha L (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly all the staff from management,carers admin,reception are amazing!
My mum has been at the care home since June 2025 after being evicted from hospital.The support and understanding from every member of staff at Romford Care Home I cannot thank enough.
My mum is happy there the staff are lovely
treat all the residents with compassion,care and respect.Always smiling.
Cleanliness great spotless My mum has been getting home cooked Indian meals thanks to the kitchen staff.
The activities schedule is great I've joined in a few times.I can take my doggy to visit my mum as well.
After a constant battle with my local authority which caused upset and stress to my mum I am so grateful that my mum is cared for there.I saw many homes before as she was being evicted from hospital and believe me some of them were horrendous made me cry.
All staff thank you.Madie,Tracy,Dorota,Tara
All carers in Rom Valley Unit Apple,Tanya,Lorna,Jay
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Review of

Romford Nursing Care Centre

from Kashmir S (Friend of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Romford Care Home on numerous occasions and quietly observed staff go above and beyond for their residents wellbeing, which i found comforting and reassuring. A secure environment where residents feel safe (especially those with dementia). Engaging activities, good food and a warm clean
environment, and all input received openly. When and if I am in need, I hope I stay in an environment like Romford Care Home. Well done RCH, keep up the good work.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind and thoughtful review. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review of

Romford Nursing Care Centre

from Theresa G (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind words, its lovely to be able to share these with the team.
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Review of

Romford Nursing Care Centre

from Magdalena I (Sister of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came from România to see my brother who îs staying în The care home. I was very impressed and happy with the care home. The home waa very clean and did not smell. The staff are very helpful, caring and treat my brother as a human being. They look after him very well and show him compassion. Not Like
The previous care home that he was în previoisly. I can now go back to România and feel more relaxed knowing my brother îs being take care of well
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your lovely review. We're so pleased to hear that you've found Romford Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home mean a great deal and will be shared with everyone here.
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Review of

Romford Nursing Care Centre

from Barry N (Friend of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a wonderful afternoon as a singer came to entertain my friend. She had a lovely voice and encouraged everyone to sing along. I'd certainly recommend the home for it's warmth and care which second to none.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your lovely review. We're so pleased to hear you enjoyed the afternoon entertainment and that the warmth and care of the home stood out to you. Your recommendation means a great deal to us.
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Review of

Romford Nursing Care Centre

from E D (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very welcoming,
within an environment that is a very safe place to recover.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreIt was a pleasure to care for mum. The team would like wish her all the best.
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Review of

Romford Nursing Care Centre

from Paul M (Relative of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind and thoughtful review. We're so pleased to hear that our team's care, dedication, and positivity have helped make a difficult time easier for you and your aunt. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review of

Romford Nursing Care Centre

from N A (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and understanding.
Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for sharing such a thoughtful and heartfelt review. We're so pleased to hear that your mum has been supported with such care, patience, and understanding. It's wonderful to know that the social environment and daily activities have helped her feel more engaged, and that you've felt supported as a family too. Your kind words mean a great deal to everyone at Romford Care Centre and will be shared with the whole team.
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Review of

Romford Nursing Care Centre

from C C (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Review of

Romford Nursing Care Centre

from C Q (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience was its a very good care home. My dad seems happy there with all the singing and dancing that happens most days.
They have very nice and good singers there.
The staff and carers all seem kind people. The only problem is the price, but all care homes are expensive. Lucky my dad worked
hard all his life so he can just about afford it. Otherwise no complaints.
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Review of

Romford Nursing Care Centre

from E B (Ex Family Member) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
RNCC is a big family , the staff is kind and very helpful. From the very first day, we felt reassured by the warmth and professionalism of the staff. The team has gone above and beyond to ensure that our relative feels comfortable, safe, and respected. It's clear that the carers are not only well-trained
but genuinely compassionate - they treat residents like family.
The communication with families has also been excellent. We are always kept informed about any changes in health, daily routines, or medications. The staff are approachable and always willing to take time to answer questions or provide updates.
We've also been very impressed by the activities and social events provided. Our relative particularly enjoys the [e.g., music afternoons, art sessions, the singing and dancing which have brought back a sense of joy and purpose. The meals are nutritious and well-prepared, and the home itself is always clean, comfortable, and welcome
Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care CentreThank you for your wonderful and detailed review. We're so pleased to hear how reassured and supported you've felt since your relative joined Romford Care Home. It's heart warming to know that the team's compassion, professionalism, and open communication have made such a difference, and that the activities, meals, and welcoming atmosphere are so well received. Your kind words will mean a great deal to everyone here.
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Review of

Romford Nursing Care Centre

from D V (Friend of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to celebrate Lilian's 90th birthday, had a smashing time spending the afternoon with her family and friends and enjoyed the entertainment too, the staff was very helpful, made you feel very welcome.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for taking the time to leave us a review. So glad Lilian enjoyed her Birthday surrounded by her family and friends.
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Review of

Romford Nursing Care Centre

from Jennifer M (Friend of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They treat the residents nice and the staff. The management support the staff all the time and make sure the residents are number one on everything. We all respect this is the residents home we treat them with respect and make sure they have their choices all the time.
Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care CentreThank you for your kind words, its lovely to be able to share these with the team.
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Awards / Recognitions (6)

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