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Care Home Owned by RCH Care Homes Ltd in London

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by RCH Care Homes Ltd in London

Only the locations & reviews in London for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1264 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in London (1)

 - Browse 1 Care Home owned by RCH Care Homes Ltd in London
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Romford Care Home
107 Neave Crescent, Harold Hill, Romford RM3 8HW 
9.9 170 reviews
Romford Care Home, Romford, London
"My mother is a resident at this wonderful care home. It is spotlessly clean, has spacious, comfortable rooms and excellent facilities.…"   Read all 170 reviews
  • from £1,675 / week
  • 114 Rooms
Location Type Care Home

Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

RCH Care Homes Ltd Reviews in London (170)

9.7

RCH Care Homes Ltd has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

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Review of

Romford Care Home

from Lizzie M (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Context: my Mum moved to Romford care home from York. She is now round the corner from me instead of 250 miles away. I'm overjoyed at how my Mum has been accepted into the Romford Care Home family, she is happy and content living with Dementia with the amazing support and compassion of the team on Raphael's
and the wider team there. She's only been there a week and already the change in her is huge, her depression is lifting, she is being physically cared for and is eating, drinking and clean. She feels safe and secure and welcome and that's made all the difference to her. The activities are daily and enjoyable and the atmosphere feels like family should feel.
Now I also feel like a huge worry has been lifted and am able to actually enjoy spending time with her and the other residents and team instead of firefighting, and feeling like I'm fighting against the tide to get her what she needed to live at home safely. I'm so pleased I get to be with her in her reality happily. Thank you x
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Review of

Romford Care Home

from Pete H (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at this wonderful care home.


It is spotlessly clean, has spacious, comfortable rooms and excellent facilities.


The staff are incredible - the front office (reception, customer service, administration) are all very efficient whilst also being very open and friendly. They value

our input and make us feel like family - community is an intrinsic part of the home's ethos, and the place has a wonderful atmosphere because of this. The carers are all wonderful - warm, friendly, patient and very focused on the residents' well-being and dignity at all times. The events team provide a vast, inventive variety of daily activities for the residents, who always have something fun to do, and this is very important. Whilst I haven't tasted it myself, I'm told the food is of a very high standard.


It is a huge relief for my wife and I to know that now that we are no longer able to care for her at home, my mother is receiving the very best of care at this exceptional residence.

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Review of

Romford Care Home

from K L (Friend of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most welcoming place, bright and cheery from decor to staff!! Always immaculately clean - lovely fragrant aroma. Lots of lovely activities for residents daily! Staff always happy to give time and advice. 10/10
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you so much for taking the time to leave us your thoughts
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Review of

Romford Care Home

from David R (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum and Dad are both in Romford Care home and I am very impressed at the level of care given. Everyone is professional as well as friendly and they have become part of our extended family. I can sleep soundly at night knowing my parents are being well looked after. My Dad' health deteriorated suddenly
and their response to helping him was second to none. Highly recommended.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you David. It ha been our pleasure to have ben able to support both mum and dad.
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Review of

Romford Care Home

from Peter R (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is a resident for palliative care. As he has deteriorated he has been given more and more care which is just what we expected. The nursing and care staff have been excellent. Mum is also a resident. She has Parkinson's and the entertainment/activities staff have done a great job adjusting to her
abilities and getting her involved. The admin team are also friendly and efficient. The whole atmosphere is very welcoming. I would highly recommend Romford Care Home.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you so much for your kind words. It has been a pleasure to support Mum and Dad.
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Review of

Romford Care Home

from John S (Husband of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel Romford Care Home gives the best care for my wife who has been a resident for over 3 years. She is happy, healthy, strong, mobile and content, all due to the care and dedication of the staff and management
My wife's stay has been wonderful from day one
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind words, its lovely to be able to share these with the team.
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Review of

Romford Care Home

from T B (Relative of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a very good impression about the home, the moment you enter you feel welcome and the staff in the unit are well trained from nurses, care staff, domestic they are all approachable and you can see that they all care for their residents that live in Romford Care Centre with respect. Their Management
are all welcoming you can see them all on the floor supporting each other which is good to see knowing everyone have build a good team work. Everyday there are different activities and they are all enjoying themselves.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your lovely review. We're so pleased to hear that you felt welcomed from the moment you arrived and that the care, teamwork, and activities have stood out to you. Your kind words mean a great deal to everyone at Romford Care Centre.
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Review of

Romford Care Home

from A M (Next of Kin) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good experience. Very clean environment. Staff is professionall and the team dynamic is good. Overall experience is positive. Overall professional environment. Management team remains professional all the time.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind review. We're so pleased to hear you've had a positive experience. Your feedback about the team and management means a great deal and will be shared with everyone.
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Review of

Romford Care Home

from Neil F (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say, I experienced an excellent time, since my dad was omitted into this care home, friendly, attentive staff, nothing too much trouble, communication. First class, facilities top draw too. Couldn't have wished for a better resting place for my father, we as a family are very thankful he's
there.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for taking the time to leave us a review and for your kind words.
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Review of

Romford Care Home

from David P (Husband of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best compliment I can pay you is to say "I have peace of mind" about her care.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you so much for taking the time to leave us your thoughts
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Review of

Romford Care Home

from Mrs Janice P (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean staff are friendly approachable helpful.there is entertainment every day of the week.
Food is adequate
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind feedback. We're pleased to hear you've found the home clean and the team friendly, approachable, and helpful, and that you've noticed the daily entertainment for residents. We also appreciate your comments about the food, and your feedback will be shared with the team as we continually look for ways to improve residents' dining experience.
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Review of

Romford Care Home

from Deesha L (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly all the staff from management,carers admin,reception are amazing!
My mum has been at the care home since June 2025 after being evicted from hospital.The support and understanding from every member of staff at Romford Care Home I cannot thank enough.
My mum is happy there the staff are lovely
treat all the residents with compassion,care and respect.Always smiling.
Cleanliness great spotless My mum has been getting home cooked Indian meals thanks to the kitchen staff.
The activities schedule is great I've joined in a few times.I can take my doggy to visit my mum as well.
After a constant battle with my local authority which caused upset and stress to my mum I am so grateful that my mum is cared for there.I saw many homes before as she was being evicted from hospital and believe me some of them were horrendous made me cry.
All staff thank you.Madie,Tracy,Dorota,Tara
All carers in Rom Valley Unit Apple,Tanya,Lorna,Jay
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Review of

Romford Care Home

from Kashmir S (Friend of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Romford Care Home on numerous occasions and quietly observed staff go above and beyond for their residents wellbeing, which i found comforting and reassuring. A secure environment where residents feel safe (especially those with dementia). Engaging activities, good food and a warm clean
environment, and all input received openly. When and if I am in need, I hope I stay in an environment like Romford Care Home. Well done RCH, keep up the good work.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind and thoughtful review. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review of

Romford Care Home

from Theresa G (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives brilliant care. All staff go above and beyond. Im happy that she is taken care of so well.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your kind words, its lovely to be able to share these with the team.
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Review of

Romford Care Home

from Magdalena I (Sister of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came from România to see my brother who îs staying în The care home. I was very impressed and happy with the care home. The home waa very clean and did not smell. The staff are very helpful, caring and treat my brother as a human being. They look after him very well and show him compassion. Not Like
The previous care home that he was în previoisly. I can now go back to România and feel more relaxed knowing my brother îs being take care of well
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeThank you for your lovely review. We're so pleased to hear that you've found Romford Care Centre to be caring and supportive for both residents and families. Your kind words about the friendly team and the home mean a great deal and will be shared with everyone here.
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Review of

Romford Care Home

from Barry N (Friend of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a wonderful afternoon as a singer came to entertain my friend. She had a lovely voice and encouraged everyone to sing along. I'd certainly recommend the home for it's warmth and care which second to none.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your lovely review. We're so pleased to hear you enjoyed the afternoon entertainment and that the warmth and care of the home stood out to you. Your recommendation means a great deal to us.
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Review of

Romford Care Home

from E D (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is in for a short term respite stay. We were accommodated at quite short notice. Tracey, in particular, has been excellent from the very first phone call. We have greatly appreciated all her help and ongoing availability for any questions and advice. In fact all the staff have been very welcoming,
within an environment that is a very safe place to recover.
Reply from Tracy Smith, Customer Relations Manager at Romford Care HomeIt was a pleasure to care for mum. The team would like wish her all the best.
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Review of

Romford Care Home

from Paul M (Relative of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What could have been a very trying experience has been made infinitely easier for us by the diligence, good humour, and attention given to my aunt by nurses, management and staff. Great care has been offered to her consistently for over a year now.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind and thoughtful review. We're so pleased to hear that our team's care, dedication, and positivity have helped make a difficult time easier for you and your aunt. Your words mean a great deal to everyone here and will be warmly shared with the team.
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Review of

Romford Care Home

from N A (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living in romford care center, for just over a year. Mums needs are much more complex, than what shows at face value and the staff have been so helpful and attentive. Mum can be difficult and she is very scared of what her future looks like, and everyone shows patients and understanding.
Most places I visited, I felt that mum wouldn't feel like she was being stimulated, but here, it is very social, and they are encouraged to do something everyday. All staff that I am in contact with have been so helpful and supportive to us both.
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for sharing such a thoughtful and heartfelt review. We're so pleased to hear that your mum has been supported with such care, patience, and understanding. It's wonderful to know that the social environment and daily activities have helped her feel more engaged, and that you've felt supported as a family too. Your kind words mean a great deal to everyone at Romford Care Centre and will be shared with the whole team.
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Review of

Romford Care Home

from C C (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Romford Care Centre since May 2025, the care is more than you could wish for, as a family we are kept very well informed as to mum's needs, the staff are very tentative, kind, caring and friendly, nothing is to much trouble
Reply from Abigail Draper, Customer Relations Team at Romford Care HomeThank you for your kind and heartfelt review. We're so pleased to hear that your mum has been receiving the level of care you had hoped for and that you and your family feel well informed and supported. Your lovely words mean a great deal and will be shared with everyone at Romford Care Centre.
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Awards / Recognitions (6)

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