Care Homes Owned by RCH Care Homes Ltd in Essex

The Queens Care Home is an excellent place for every resident, everyone is very nice proffesional and very helpful and kind. My daughter has been here for 8 month and a half I am very appreciative I am allowed to stay all day with my daughter

The staff are very attentive to the residents, and respectful. They engage with the residents and tend to their needs as soon as possible. Inclusion of residents in activities is very good and a wide range are offered. All staff are very welcoming.

I would like to say thank you for all the effort, patience, care and love my mother received during this time. This applies to all the staff and I would like to say a special thank you to Hayley for everything she did when mums time came. It was a great help for mum and me.

The reason I have given excellent to my answers is because since my mum has been in the care home, she has been well looked after by all members of staff. The staff have been easy to approach and talk to and give empathy to patients and their family. The atmosphere is warm and always welcoming. Management and activities team have been so approachable and kind in recognising my feelings. The care home has helped towards making my mum have a wonderful time for her birthday, giving us good memories each year. Thank you all.

July 25 Bett arrived on end-of-life support. Today she was on form. Best I have seen her in many years. The staff are wonderful in every possible way. No complaints whatsoever. The placement here has been the best thing possible for her. She is very lucky to be cared here.

Such friendly staff and wonderful atmosphere. Excellent receptionist. The care of Bet has been superb. Bet came here on end-of-life support and seeing Bet today is the best I have seen her.

I visited Queens Court yesterday, as I was taking my brother out to celebrate his birthday. He has been a resident at QC for over 7 years following a major heart attack and stroke. I met the lovely Sue on Reception, who showed me where my brother was, and her and I had a good chat - she was extremely warm, friendly and helpful with my brother. He was in the sitting room and was watching tv looking very comfortable and relaxed. All the staff I met there were so friendly, and everyone was wishing him a Happy Birthday. Following our lunch I took him back and I had the opportunity to discuss my brother's care with Claire (QC Adminstrator) and Daniela (QC General Manager) - they showed great empathy, understanding and kindness to me and the situation. I know that my brother is in the best place he could be. He is safe, comfortable and appears content and happy. I couldn't ask for any more from a care home. Thank you to all the staff at Queens Court .

It didn't matter when we came to visit, Dad was always looked after well and the staff were very proffesional and friendly.

we have only just arrived but are pleased wit the welcome, the care and the lovely staff.

We are always kept informed of Alfie's well being.

Staff are very caring on the unit and feel like part of your family - treat residents with respect and have their best interests at heart. We know our family member is safe here and well cared for, always kept updated.

Will miss you all.

Margaret

Having spent the last two months in hospital it is good to see my husband settled and comfortable in a lovely room and being well looked after by the staff. Unfortunatly he has numerous health problems and I appreciate the tenderness shown to him on what is a very difficult time.

We visited every day and everyone made us feel very welcome. Communication was generally very good and care and compassion were shown during my mother's final illness.

I am very happy living here and truly feels like home. The staff are kind, caring and treat me with respect. The foot is excellent with plenty of choice and I really enjoy my meals. There are lots of activities and I especially enjoy the trips out which I always look forward too. I have made some wonderful friends here and there is always someone to talk too and spend time with. The home has a warm and friendly atmosphere and would recommend it to anyone looking for care.

I would not recommend this care home to anyone. They are clearly understaffed and have the minimum amount of qualified staff working at any point. Any concerns raised were dismissed by the staff and particularly the management. I was told that the staff and nurses all had high medical knowledge which evidently is NOT the case, and if there is any need for the Doctor - I wouldn't even bother.. They are a business who will take your money gladly, but not give the care, respect and help that the residents need. I would urge anyone who is looking for a care home to look elsewhere. There are a few staff who were brilliant, but management were appalling and clearly unqualified to deal with complex cases. If I could give zero stars, I would.

Brentwood Care Home is very welcoming and friendly. The lounge area is homely and lots of activities going on. All the staff are lovely and kind nothing is too much bother for them. My mum has been to the care home for respite several times and she loves going back there as everyone is so welcoming. Highly recommended!

Thanks.

Overall, it is a caring, comfortable & welcoming environment. That puts people first.