RCH Care Homes Ltd in Essex | 2 Care Homes

Review of
Queens Court Care Home
from Jill E (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

This home is one of the good ones, It is a home from home for both my Mum (risiding 3 years) & mother in law (residing 18 months). It really feels like family when you arrive to visit & they Treat all the residents with respect & look after them like they are there own.
On 28th Jan 2026 my mother

in law was 102 years old & Liza (the aciviities Manager) laid on a birthday party for her. The family were all there, a cake was make, many of the residents attended & they even had a great solo artist (singing & playing Gutiar) all the old song that got the residents singing along. It truly was an amazing afternoon & I know my mother in law throughly enjoyed herself.
If you need a care home this is one of the best.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for such a lovely and heartfelt review. We're delighted to hear that both your mum and mother-in-law feel so at home with us, and that the birthday celebration was such a special and memorable occasion. Your kind words about the team and the family atmosphere mean a great deal to everyone here.

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Review of
Queens Court Care Home
from Adam P (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff are always very welcoming and are always very caring towards the residents. There are daily activities which involve all residents and are very interactive. This is an excellent provider and everyone should be commended for their level of service.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind review. We're so pleased to hear that you've found the team welcoming and caring, and that the daily activities are engaging. Your lovely words of appreciation mean a great deal to everyone here.

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Review of
Queens Court Care Home
from Stephen P (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Queens Court Care Home is an outstanding provider of quality care for its residents. The staff are a real credit to the home. They are always kind, friendly and helpful. The management team should be praised for the quality of provision and its excellent to see staff training taking place on a regular

basis. Without a doubt a care home to be proud of!

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your wonderful review. We're so pleased to hear your positive feedback about the care, the team, and the commitment to high standards. Your kind words mean a great deal to everyone at Queens Court Care Home and will be proudly shared with the team.

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Review of
Brentwood Care Centre
from C H (Nephew of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

We found Brentwood Care Centre to be excellent providers of care for our relative, who was well looked after, well fed, and happy.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care CentreThank you for your kind review. We're so pleased to hear that your relative was well cared for, and happy during their time with us. Your feedback is truly appreciated.

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Review of
Brentwood Care Centre
from P W (Sister of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

I was always welcomed by the carers with genuine smiles, kindness and approachability. Despite such few staff on the floor they maintained a cheerful and relaxed atmosphere.
The receptionists welcome and helpfulness was beyond words: I "off loaded" to her and within minutes she had contacted the Parkinson's

nurse for me. When my sister died she arranged her favorite music to be played as her body was carried through the reception.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care CentreThank you for sharing such a heartfelt review. We are truly sorry for your loss and honoured to have cared for your Sister. We're pleased to hear that you felt welcomed and supported by the team, and that their kindness and calm approach made a positive difference. It's lovely to know that the care and personal touches from the staff were meaningful to you, and your words will be greatly appreciated by everyone here.

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Review of
Brentwood Care Centre
from Marion G (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been here since end of July. She has been very well cared for. The staff are very patient and caring. The food is very good and the home is kept very clean. I would highly recommend this home.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for taking the time to leave such a kind review. We're delighted to hear that your mum has been so well cared for since joining us and that you've found our team patient and caring. It's also lovely to know you've been pleased with the food and cleanliness of the home. Your recommendation truly means a great deal to all of us, and we're grateful for your trust and support.

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Review of
Brentwood Care Centre
from Carol P (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

The Brentwood Care Centre truly is like a place of Heaven on Earth, and absolutely beautiful. All the nurses, carers and all the staff are absolutely amazing - so caring and patience. The nursing and care all superb. Nothing is too much trouble. Everyone is so focused on making sure that all residents

are safe and happy. A truly wonderful home, and I am so very pleased that mum lives here - they look after mum so well and better than I could ever hope to do - and I love my mum a lot - a big lot!

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your incredibly kind and heartfelt words. It truly means a great deal to all of us to know that you feel such confidence and comfort in the care your mum receives at Brentwood Care Centre. Our entire team is dedicated to providing a safe, caring, and happy environment for every resident, and your appreciation of their patience and compassion will be shared with them all.
We are honoured to care for your mum and grateful for the trust you place in us. Thank you for taking the time to share such a lovely review.

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Review of
Queens Court Care Home
from L B (Regular Volunteer) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

I meet residents on a weekly basis since September and have found that, although some of them will complain, they also all acknowledge when developing this stay that there is a lot of good things and that the staff is nice and helpful, some of them are described as friendly by some residents. That is

also my experience in my limited interactions with them. The place is also well cared for, clean and feels welcoming. Since I don't pay nor eat nor get care, I cannot note on all criteria but have never seen anything that I would feel uncomfortable with if my relatives were there.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for sharing such a thoughtful and balanced review. We're pleased to hear that your regular visits have given you a positive impression of the home, the friendly and helpful team, and the welcoming environment. It's reassuring to know you've consistently observed good care and cleanliness, and we truly appreciate your perspective as someone who sees the day-to-day interactions with residents. Your feedback means a great deal to us.

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Review of
Brentwood Care Centre
from Geoff S (Husband of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

From the time my wife was admitted to the care home, she was looked after with respect. With all her needs covered from the moment you walked through the front door, you were greeted with smiles and overall friendly faces. All staff were always helpful and professional. Many thanks to all.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for taking the time to share your kind words. We're truly grateful for your feedback. It's wonderful to hear that your wife felt respected and well cared for with us, and that our team's friendliness and professionalism made a positive difference to you. Your appreciation means a great deal to our staff, who are dedicated to providing a welcoming and supportive environment for every resident and their family.

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Review of
Queens Court Care Home
from Tony L (Son of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

I visited several care homes looking for a suitable place for mum.
Queens Court quickly became the favoured one as they had a great events/activities programme and I also witnessed staff being caring and attentive towards the residents, always treating them with respect.
I booked mum in for an initial

month trial period. Within a week or so I knew it was the right place for her and the staff helped her to settle in very quickly.
Mum has now been a resident for four months and I visit her regularly each week. During this time I have found that the food, cleanliness, activities, events, facilities, safety and security have been excellent. All mums needs are catered for and the staff make time to engage with each resident just having a chat too.
Families and friends of the residents are always made welcome and are encouraged to visit and go to the excellent events.
It has given our family peace of mind to know she is well cared for and it is good value for money too.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for such a thoughtful and detailed review. We're delighted to hear that Queens Court quickly became the right choice for your mum and that she settled in so well during her trial period. It's wonderful to know you've been consistently impressed with the food, cleanliness, activities, safety, and the warm welcome offered to families. Your kind words about the team's attentiveness and the peace of mind this has brought your family mean a great deal to everyone here.

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Review of
Brentwood Care Centre
from Sheila D (Mother of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

My son is a resident in Brentwood care home. The home is very clean homley and welcoming.
The staff are caring helpful compasionate and very approachable. I feel my son is lucky to be in such a good environment.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care CentreThank you for your lovely review. We're so pleased to hear that you find Brentwood Care Centre clean, welcoming, and homely, and that you feel supported by our caring and approachable team. It means a great deal to know you feel your son is in a positive environment-your kind words will be warmly shared with everyone here.

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Review of
Queens Court Care Home
from S B (Husband of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

My wife had a lovely time and was looked after very well.
The reception was very welcomed and helpful, so was all the staff and chef.
Hope she comes back, I'll be happy.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind review. We're so pleased to hear that your wife had a lovely stay and felt well cared for. It's wonderful to know that the warm welcome from reception, the support from the team, and the meals from the chef all made a positive difference. Your feedback is truly appreciated.

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Review of
Brentwood Care Centre
from Anita F (Stepdaughter of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

My stepdad was only in the care of Brentwood Care Centre for a short time, but whilst he was there he was treated with kindness and respect. The facilities were good, and the staff were courteous and professional. Bridgide patiently explained everything to us and the Receptionish (Sharon I think) was

very kind and helpful.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for taking the time to share your kind words. We're very pleased to hear that your stepdad was treated with kindness and respect during his time at Brentwood Care Centre. Our team works hard to provide a caring and supportive environment for all our residents and their families, and it's wonderful to know that Brigide and Sheron made a positive impression. We'll be sure to pass along your lovely feedback to them and the rest of the team.

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Review of
Brentwood Care Centre
from J C (Son of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My mother has now been living here since June 2025.
Rhiannon made the who process extremely easy for both Mum and myself.
Her new room looked amazing, the staff were happy to help and within a week Mum had settled in well.
Mum now has the level of care she needs, and as a family we enjoy visiting

her there.
Rhiannon as an individual went above and beyond to make this process run smoothly.
Thank you all x

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your mother has settled in well and that the transition felt smooth and supported for both of you. Thank you again for your trust and support. We're honoured to have your mum with us.

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Review of
Queens Court Care Home
from Julie R (Niece of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

Very clean and friendly excellent food. Very calm atmosphere. Feels like staff and residents are one big family. And the resident cat is brilliant to see. He gets along with all the residents staff and visitors.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your lovely review. We're delighted to hear that you enjoy the warm, family atmosphere and that you've noticed the calm, friendly environment and great food. We're also glad our resident cat has made such a good impression-he's certainly a much-loved member of the home!

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Review of
Queens Court Care Home
from Roger P (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

The facilities provided are of a very high standard, the staff always appear caring and attentive.
Exercise classes and other social functions are very well organised and very much appreciated.
The catering is of a very good standard, the variety and quality of the food appeals to my mother-in-law.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind and thoughtful review. We're so pleased to hear that you're happy with the high standard of our facilities, care, and activities. It's wonderful to know your mother-in-law enjoys the food and that the team's efforts are so appreciated. Your feedback means a great deal to us all.

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Review of
Brentwood Care Centre
from Peter B (Son of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

As a family we were very pleased with the levels of care our late father received whilst a resident of the care home.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your kind words. We're truly grateful that you took the time to share your experience. It was an honour to care for your late father, and we're so pleased to know that our support brought some comfort to your family during such an important time. Please accept our heartfelt condolences once again, and thank you for trusting us with his care.

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Review of
Brentwood Care Centre
from J H (Respite Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Very comfortable and generally felt well looked-after.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your kind words. We're delighted to hear that you felt comfortable and well looked-after during your time at Brentwood Care Centre. Providing a safe, supportive, and homely environment is at the heart of what we do, and it's always lovely to hear when that's reflected in our residents' experiences.

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Review of
Brentwood Care Centre
from Kim H (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Everything at this home is fantastic, from the minute you enter at reception it's warm and welcoming. The rooms are beautiful, the communal areas are lovely but most importantly the staff are kind, caring, knowledgeable and really friendly. At a very difficult and sad time they have helped me feel happy

and calm about my mums care They really care about her and I couldn't hope for her to be in a better home. Thank you to everyone at the Brentwood Care Centre.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your kind words. We're truly touched to hear that you and your mum have felt supported and cared for during such a difficult time. Our team at Brentwood Care Centre is dedicated to creating a welcoming and compassionate environment, and it means the world to us to know we've made a positive difference for your family. We'll be sure to share your lovely comments with the entire staff.

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Review of
Brentwood Care Centre
from Kay B (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the care, the staff are very friendly and helpfull.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for your kind feedback! We're delighted to hear you're happy with the care and that our staff have been friendly and helpful. It's our pleasure to support you and your family.

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Care Homes Owned by RCH Care Homes Ltd in Essex

RCH Care Homes Ltd Locations in Essex (2)

RCH Care Homes Ltd Reviews in Essex (331)

Queens Court Care Home

Queens Court Care Home

Queens Court Care Home

Brentwood Care Centre

Brentwood Care Centre

Brentwood Care Centre

Brentwood Care Centre

Queens Court Care Home

Brentwood Care Centre

Queens Court Care Home

Brentwood Care Centre

Queens Court Care Home

Brentwood Care Centre

Brentwood Care Centre

Queens Court Care Home

Queens Court Care Home

Brentwood Care Centre

Brentwood Care Centre

Brentwood Care Centre

Brentwood Care Centre

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