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Care Homes Owned by RCH Care Homes Ltd in Essex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by RCH Care Homes Ltd in Essex

Only the locations & reviews in Essex for RCH Care Homes Ltd are showing below.

View the details of all 9 locations (with 1264 reviews) owned by RCH Care Homes Ltd

RCH Care Homes Ltd Locations in Essex (2)

 - Browse 2 Care Homes owned by RCH Care Homes Ltd in Essex
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Brentwood Care Centre
Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG 
9.8 192 reviews
Brentwood Care Centre, Brentwood, Essex
"I have been visiting this care home regularly over the last month and have had a positive experience every time. The staff are incredibly…"   Read all 192 reviews
  • from £1,562 / week
  • 112 Rooms
Location Type Care Home

Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care
Queens Court Care Home
52 Lower Queens Road, Buckhurst Hill IG9 6DS 
9.7 165 reviews
Queens Court Care Home, Buckhurst Hill, Essex
"Staff are very friendly especially sue on reception, it seems a happy place for residents and staff. Really enjoyed watching the residents…"   Read all 165 reviews
  • from £1,650 / week
  • 90 Rooms
Location Type Care Home

Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

RCH Care Homes Ltd Reviews in Essex (357)

9.7

RCH Care Homes Ltd has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCH Care Homes Ltd must have a Review Score.

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Review of

Brentwood Care Centre

from P S (Son of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been looked after very well by Brigide & her team on many days must be hard at times with her issues but Brigide always listens to us with Mums needs.
So well done to Brigide & her team for all the work you are doing
Thanks.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for your kind words and for taking the time to share your experience.
We are delighted to hear that your mum has been so well cared for by Brigide and the team. Providing person-centred care and taking the time to listen to residents and their families is very important to us, so it is wonderful to know that Brigide's support and dedication have made a positive difference.
Your feedback will be shared with Brigide and the team, who will be greatly encouraged by your recognition of their hard work and commitment. Thank you for your trust and support.
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Review of

Brentwood Care Centre

from R H (Niece of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting this care home regularly over the last month and have had a positive experience every time. The staff are incredibly friendly 8. Caring; they always make residents and visitors feel welcomed, the amenities are fantastic, not only for residents but for visitors too. We are often
offered food and drinks during our visits, which is a lovely touch. The foyer has a coffee machine available, and there is fresh cake baked daily for visitors, creating a warm and homely atmosphere.
Overall, it is a caring, comfortable & welcoming environment. That puts people first.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for taking the time to share such a wonderful review.
We are delighted to hear that your visits have been consistently positive and that you have found our team to be friendly, caring, and welcoming. Creating a warm, comfortable environment for both our residents and their loved ones is something we are very passionate about, so it is especially rewarding to know that this has been reflected in your experience.
We are pleased that you enjoy the amenities available and the little touches, such as the refreshments and freshly baked cakes, which help make our home feel inviting and homely. Most importantly, we are grateful that you recognise our commitment to putting people first.
Thank you once again for your kind words and support. We look forward to welcoming you on your future visits.
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Review of

Queens Court Care Home

from C T (Partner of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing this review out of deep frustration and anger regarding the care my relative received at Queens Court Care Home. Families place enormous trust in care homes to protect vulnerable people, and sadly this home failed in its basic duty of care.
During our experience we witnessed unacceptable
hygiene standards, with my relative left in soiled clothing for long periods and rooms not properly cleaned. We also faced poor communication from management, including unanswered concerns about unexplained injuries and a lack of transparency. Food and drinks were often left out of reach, contributing to dehydration and weight loss that could have been avoided.


When concerns were raised, management responded defensively rather than taking accountability or addressing the problems properly. The high staff turnover and lack of adequately trained carers were obvious throughout.


I would strongly urge families considering this home to look elsewhere. Basic dignity, safety, and quality care is lacking.

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Review of

Brentwood Care Centre

from Mihaela M (Relative of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care manager and all the staff are kind, professional and patient. They treat residents with utmost dignity, respect and genuine love. The home has always a welcoming homely atmosphere and is kept immaculately clean. Our relative loves daily activities, which range from music and some other entertainment.
The catering is exceptional, with great daily menu choices. The staff knows what he likes.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your kind and thoughtful review. We are delighted to hear that your relative feels happy, comfortable, and well cared for at our home.
Our team works hard to provide a warm, welcoming environment where every resident is treated with dignity, respect, and compassion, so it is wonderful to know this has been reflected in your experience. We are especially pleased that your relative enjoys the daily activities and entertainment, as well as the catering options tailored to his preferences.
Your feedback means a great deal to our home manager and the entire team. Thank you for trusting us with your relative's care and for taking the time to share your positive experience.
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Review of

Brentwood Care Centre

from N B (Granddaughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for everything you do!
All staff is wonderful and especially Hailey and Jaima
Love, Nadine
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you have had such a positive experience with our team.
Your appreciation means a great deal to all of us, and we will be sure to pass on your special thanks to Hailey and Laima, who will be thrilled to receive your recognition.
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Review of

Brentwood Care Centre

from R S (Son of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very understanding & helpful with Mum
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for taking the time to share your feedback.
We are pleased to hear that you have found our staff to be understanding and helpful in supporting your mum. Providing compassionate, person-centred care is at the heart of everything we do, and it is wonderful to know that this has made a positive difference to your family's experience.
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Review of

Queens Court Care Home

from Ian P (Son of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident on tudor residential care department. She has been there.a month now and had a good experience.


The staff are friendly and look after my mum well. They have made an effort to get to know her and her family and my mum who us cognitavly fine but physically knackered, reports

good care and nuce staff.
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Review of

Queens Court Care Home

from Dawn E (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Court care home.
Is a great place to place a love one.
The care is amazing .The care home is like a top hotel.
The resendents all look so happy. There is plenty of activities going on.
The variety of food is great.
Most of all the care they give to the residents is outstanding.
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Review of

Queens Court Care Home

from Jill E (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a Queens court for a number of years now, she currently resides in Tudor unit where she has settled well & now calls it home. I am sure my Mum look at Geeta & Marsha as daughters now & they are brilliant with her, making sure she always gets to joing in with anything that is going on,
encourge her rather than insisting & this certainly seems to work. The whole of the Tudor team work brilliantly together & the whole home seems to work on the principle that a helping hand goes a long way & I have never seen a case of not my job, everyone I have ever met at the home is always more than willing to help.
Recenctly the entertainments manager had to leave for health reasons & although I beleive they are still looking for a new one (it will be hard to replace Liza) they have managed to put on funtions & entertainment for the residents & although it has been harder work for the staff they have coped admirable.
All in all a brilliant care home.
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Review of

Queens Court Care Home

from A M (Friend of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly especially sue on reception, it seems a happy place for residents and staff. Really enjoyed watching the residents having a good sing song , all the old wartime songs . Think the staff do a really good job here as it can be a demanding job at times .
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Review of

Queens Court Care Home

from Josephine P (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff in Tudor court especially the lead carer look after our Mother in a very kind, calm and caring manner . She is always treated with respect and compassion. There is a good range of events of activities that she can partake in.
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Review of

Brentwood Care Centre

from Sandra M (Sister of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for your kind feedback. We're really pleased to hear that you found our service very good. Your comments mean a great deal to the team, and we'll be sure to share them with everyone involved.
We're committed to maintaining this high standard of care and support, and we truly appreciate you taking the time to leave a review.
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Review of

Brentwood Care Centre

from Allison T (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Offered drinks
Friendly staff
Very welcoming
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for your kind review. We're delighted to hear that you felt welcomed by our team and that our staff made a positive impression during your visit. Offering refreshments and creating a friendly, comfortable environment are small but important ways we aim to ensure everyone feels at ease.
We truly appreciate your feedback and look forward to welcoming you again in the future.
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Review of

Queens Court Care Home

from F K (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I would like to thank everyone who took part making Mother's Day special for my mum .The entertainment was really good and having the dancers come and perform in my mum room with the family there, helped my mum to join in and put a smile on her face.
Thank you so much.
Reply from David Martins, Director of Sales and Marketing at Queens Court Care HomeThank you for your kind words and we are so glad that you all had an amazing time on Mothers day, this is lovely feedback and we will ensure the team are aware
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Review of

Queens Court Care Home

from Myles C (Son of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was discharged from hospital under fast track in March 2025 to Queens Court. We can't speak highly enough of the staff and care that Dad received in his time there. Dad felt safe, and looked after and considered Q.C as his new home. Our heartfelt thanks to all - nurses, carers and management
for looking after Dad in his final months.
Reply from David Martins, Director of Sales and Marketing at Queens Court Care HomeThank you for your kind words, we will ensure that these are passed on to the home and we were privileged to be able to look after your dad in his final months.
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Review of

Brentwood Care Centre

from Paul H (Resident) assisted by family/friend published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved in to the home I find it to an excellant standard overall, and in some cases individual nurses go the extra mile in relation to patient treatment. Overal the care assistance are of a high standard, but unfortunately a few assistants on night duty are lacking in the same skills and the personal
touch and but again certain individuals night staff are exceptional.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care CentreThank you for your thoughtful feedback. We're pleased to hear that you've found the home to be of a high standard overall and that many members of the team have made such a positive impression. We also appreciate you sharing your observations about night care. If you would like to discuss this further, you are very welcome to speak with Maria, our General Manager, who will be happy to listen and talk things through with you.
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Review of

Brentwood Care Centre

from Gail P (Friend of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the whole experience.
Visiting a dear family friend who is at end of life all the staff that we met was very friendly and also very professional.
Well done brentwood care centre.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care CentreThank you for your kind feedback. We're pleased to hear that you found the team friendly and professional during your visit. Your words mean a great deal to everyone at Brentwood Care Centre.
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Review of

Brentwood Care Centre

from Stewart M (Son of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in this care home for a year and five months I'm happy to say he is in the right place for his needs. Staff are friendly and aprroaable but sometimes over strecthed, he has a comfortable room which is located in a quite area.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for taking the time to share your feedback. We're so pleased to hear that your father has been happy with us over the past year and five months and that you feel he is in the right place for his needs. It's wonderful to know he is comfortable in his room and enjoys the quieter area of the home. We truly appreciate your kind words about our team. Our staff work very hard to provide a caring and supportive environment, and your recognition means a lot to them. We also value your understanding regarding how busy the team can sometimes be, and we continually review our staffing and support to ensure the best possible care for our residents.
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Review of

Brentwood Care Centre

from S J (Wife of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband arrived at the care home directly from hospital following a hip replacement for physio and rehabilitation. He was never seen face to face by a doctor after his arrival & no physiotherapist was in evidence during his stay. I couldn't fill all the ratings because they didn't seem to apply to
us, & the NHS were picking up the bill. His condition didn't improve whole he was there and he was admitted to another hospital after 3 weeks & didn't return
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you for taking the time to share your experience. We are very sorry to hear about your husband's health challenges and that his stay did not meet your expectations. When residents are admitted following a hospital discharge, medical oversight and physiotherapy are often arranged through external NHS services rather than directly by the home. However, we understand how important it is for families to feel informed and reassured about the care and support their loved one is receiving. We are sorry to hear that your husband's condition did not improve during his stay and that he needed to be readmitted to hospital. We would welcome the opportunity to discuss your experience further so we can review the circumstances and address any concerns you may have. Please feel free to contact the home directly so we can speak with you in more detail.
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Review of

Brentwood Care Centre

from D M (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just wanted to say "Thank you". I have not wanted my Dad to go into a carehome but he needed to. The support and kindness shown to him is amazing. To see him thriving is lovely. My Dad is so well cared for and the staff are amazing.
Thank you xxx
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care CentreThank you so much for your kind and heartfelt message. We understand that moving a loved one into a care home can be a very difficult decision, and we truly appreciate you placing your trust in us. It means a great deal to hear that your Dad is thriving and that you feel he is well cared for. Our team works very hard to provide support, kindness and dignity to all of our residents, and your words will mean so much to them. Thank you again for taking the time to share this.
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Awards / Recognitions (6)

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