Care Homes Owned by RCH Care Homes Ltd in Cambridgeshire

The do a lot to entertain the residents and look after them all very well. My mum likes it here and says everyone is kind to her and looks after her very well.

Staff are lovely and polite but the lunchroom was like an oven (unbearable) and my sister had sweatpants on, she kept tugging at them, obviously meaning she was hot and uncomfortable. I asked the staff if they could find something cooler for her to wear. I bought a drink for my sister which she drank all of because clearly she was thirsty. In very hot temperatures they put a thick, woollen, and plastic full body bib on her. She was tugging at it and clearly uncomfortable. This is not ok.

In short it's just a lovely home

Having been to visit dad in 2 different homes before he came to live at Woodlands, I can honestly say this outshines them by miles. We are very happy with the care dad receives.

Whilst the room on the 1st floor is looking tired & in need of a refurb, it is more than adequate albeit basic. The staff more than make up for the decor with their vibrant personalities & general friendliness to residents & visitors alike.

Absolutely fantastic from start to finish. They treated my mum with dignity and respect as if they have known her a while. Staff greeted her on arrival and when the undertaker took my mum, again staff came out to see her off which was a lovely touch. Well done to all!

Extremely pleasant staff. Impressed to the fact residents are taken out bowling etc. Very clean rooms and dedicated staff.

We can't thank Orchard House Care Home enough for the care and compassion they showed our family.

They looked after my partner's grandad until he passed on 24th April, and the support we received was incredible. We are a large family, yet we were always made to feel welcome, never in the way.

The staff went above and beyond in every sense. Nothing was too much trouble, and they showed constant kindness, patience, and understanding during such a difficult time.

Most importantly, they treated my partners Grandad with dignity, respect, and genuine compassion in his final moments. It brought us great comfort knowing that not only was he surrounded by his family, but he was so well cared for too.

We will always be grateful, they truly couldn't have done anything better.

My Dad had been in Orchard since January 2026 it was a difficult transition for him, I talked to senior staff and care staff they were super supportive and encouraged Dad to join in with activities, my stepmother was already in the care home and Dad's room was arranged so he could be with his wife by sitting together having their meals or watching TV, this was lovely for both of them.

Sadly my Dad became unwell and needed palliative end of life care, we as a family didn't want dad to go into hospital. Orchard House were brilliant and we're happy to care for dad. Staff were understanding and kind they showed us love and care as a family and the care for my dad in his last days was exceptional all the staff from seniors and carers, cleaners, kitchen staff were kind and compassionate. We will always be eternally grateful for their love and support and for the dignity shown to our Dad. My dad passed away peacefully.

Thank you Orchard House and the amazing caring and compassionate staff

I wanted to express my gratitude to the team at Orchard house, my dad was in the home from January 2026 until he sadly passed away in April 2026, the care, love and kindness shown to dad was beyond what we as a family could of ever experienced, particularly as dad found the transition difficult.

We as a family are speechless, the staff involved in dad's care could not have given anymore than they did and we will be forever grateful to each and every one of them that cared for dad, from manager's/seniors, care staff, kitchen staff and housekeeping, beyond incredible.

Nothing was too much trouble, we were looked after and the care was above and beyond..

Thank you, we will never forget.

Unfortunately I am unable to name them but there are a select few people that should get a special mention who I'm sure my whole family will carry in their hearts for a very long time and we are eternitly grateful for everything you have done for our family and our grandad in his time here.

The care home is a very friendly, welcoming place with excellent staff and facilities. The care we receive is first rate and there are many activities going on. I would definately recommend Orchard House Care Home.

Sadly my experience was poor, my daughter grandmother was placed on a puréed diet without a clinical assessment, staff advised she was on end of life care when this was not the case, medication stopped on another family members advice without checking with GP. Difficult to locate staff who one occasion told us they were short staffed . Safeguarding referrals were made and it appears standards have dropped with a recent management change staff we met were kind but the home did not meet her needs. Cot sides were put up which increased risk and were removed when she transferred to a new home

Have always found the staff and management team to be very caring and helpful.

The home is extremely caring, professional and friendly. Staff always put the residents first. They keep family updated and are very supportive. The residents look forward to their interaction and enjoy visits to outside places. The staff treat all their residents with respect & dignity.

My mum has been a resident at Orchard House Care Home for over 2 years now, she has been bed bound for almost all of this time. Mum has liked her time here, she likes all the staff, their kindness and didn't want to leave to move closer to family, so, for me, this speaks volumes as to how good the care is and the staff are at Orchard House. Recently mum has been receiving paliative car, the nurse Paula called me straight away to advise me on her treatment & what this meant. Mum is kept very comfortable and she is happy. While I live quite a journey from the home I am confident she is getting the best care, which give our family peace of mind. All the staff are lovely.

My mum has been in this care home since 2020 and I couldn't be happier with the care she receives. The staff are lovely, friendly, and always welcoming. They respond to me quickly whenever I have a questions or concern which gives me great peace of mind. The atmosphere is kind and caring and my mum is treated with dignity and respect. Thank you all.

I know my husband is safe and that is so important.

I have visited several times and found the staff to be kind, helpful and happy. The room was clean and comfortable. Not sure about the food. Not there at mealtimes.

I find all the staff to be very polite and caring. My dad is treated with respect and kindness. The nursing care is excellent, and I'm always kept informed of any changes in dad.