Orchard House Nursing Home

107 Money Bank, Wisbech PE13 2JF

Located alongside Ely College in Wisbech, Orchard House Nursing Home has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, nursing, palliative and dementia care techniques.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of therapies are available within the home, which also has a sensory room that is of particular use for those experience an onset of dementia or Alzheimer's.

Group: RCH Ltd

Person in charge: Carolyn Baker (Home Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Speech Impairment • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 59

Shared Rooms: 4

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Orchard House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.496 for Orchard House Nursing Home is calculated as follows: ( (72 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 113 Ratings = 4.496

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.075 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.4 Target = 0.075

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Orchard House Nursing Home has a Review Score of 7.6 (7.571) from 10 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard House Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard House Nursing Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1
  • more

Thank you so much for looking after my dad on his last 24 hours before he went to sleep forever, and thank you for looking after my mum and my brothers. You made my dad's last few hours as comfortable as possible in a nice safe environment and we thank you deeply and thanks to the staff especially :)

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault this wonderful care home. The two and a half weeks my brother spent here was the happiest time of his four years in care.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I have been very happy with the care and attention my father received throughout his time at Orchard House. The staff and management alike are second to none. Excellent facilities and food, dad was always treated with great dignity, he loved his time there. The 24-hour visiting is fantastic it takes a lot of pressure off people who work. A huge thank you from myself and the rest of my family.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Welcome friendly. Staff always greet you and take the time to talk in general and on any issues. Premises in the common areas and in the personal rooms clean, tidy and well maintained. All in all, I feel that my mother is being well looked after and very well cared for. Any concerns are dealt with quickly and I am contacted to discuss any issues or concerns and kept well informed.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I fund Orchard House to be far superior to other care homes which my mother has stayed in. The rooms are quite large with en-suite facilities, extremely clean and equipped with all the things my mother required. Staff very friendly and helpful. Day room had the usual television, drinks station and all equipment needed.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father is looked after to a basic standard. He has advanced dementia. I feel the care could be better. He needs help and encouragement with fluids and diet and this is not always given because of staff shortages. The general cleanliness of my father could be better. Oral and foot hygiene very poor. Dignity could be better and the handling and moving of residents could be better. Staff need to be trained and monitored to a higher standard. Staff are friendly, supportive and try to provide care but staffing levels are very poor.

How likely would you be to recommend Orchard House Nursing Home? Neither Unlikely or Likely

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Average Rating:   2.8 out of 5

I am happy with the staff and feel comfortable and safe.

How likely would you be to recommend Orchard House Nursing Home? Likely

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Average Rating:   4.1 out of 5

During the last six months, the home has greatly improved. My mother was moved to a room downstairs and the atmosphere seems much calmer and she appears to be more comfortable. Her needs seem to be being assessed more adequately. We are being kept informed of her condition of any incidents that we were before.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   3.7 out of 5

My husband is a resident here. He is very well looked after and cared for. I have had no reason to make any complaints as yet. I find the staff very helpful and caring. I feel if I need to know anything I only have to ask and feel staff can do the same with me. Overall it is a very well kept and run care home. Keep up the good work. My husband has been here for over two years.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Orchard House is a very pleasant care home, always clean and fresh. The staff are amazing and my stepdad is very well looked after. The food given looks good and well presented. I have had no problems at all. Any concerns are dealt with immediately if we have any.

How likely would you be to recommend Orchard House Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: RCH Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: RCH Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Orchard House Nursing Home