Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 112 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.
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Care Provided by Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Residential Dementia Care: from £1430
  • RESPITE Self-Funded Nursing Care: from £1595

*All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

The price(s) shown are provided by the care home. Contact Orchard House Care Home for full pricing details and T&Cs.

Contact Orchard House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Orchard House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Watson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (4)

Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Parking available on-site

Orchard House Care Home Reviews (112)

9.8

Orchard House Care Home has a Review Score of 9.8 (9.774) out of 10, based on 31 reviews in the last 2 years.
Over all time Orchard House Care Home has 112 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard House Care Home
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Total of 112, showing 1-20
Review from Ben M (Relative of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank Orchard House Care Home enough for the care and compassion they showed our family.


They looked after my partner's grandad until he passed on 24th April, and the support we received was incredible. We are a large family, yet we were always made to feel welcome, never in the way.


The

staff went above and beyond in every sense. Nothing was too much trouble, and they showed constant kindness, patience, and understanding during such a difficult time.


Most importantly, they treated my partners Grandad with dignity, respect, and genuine compassion in his final moments. It brought us great comfort knowing that not only was he surrounded by his family, but he was so well cared for too.


We will always be grateful, they truly couldn't have done anything better.

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Review from Tracey W (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had been in Orchard since January 2026 it was a difficult transition for him, I talked to senior staff and care staff they were super supportive and encouraged Dad to join in with activities, my stepmother was already in the care home and Dad's room was arranged so he could be with his wife by
sitting together having their meals or watching TV, this was lovely for both of them.


Sadly my Dad became unwell and needed palliative end of life care, we as a family didn't want dad to go into hospital. Orchard House were brilliant and we're happy to care for dad. Staff were understanding and kind they showed us love and care as a family and the care for my dad in his last days was exceptional all the staff from seniors and carers, cleaners, kitchen staff were kind and compassionate. We will always be eternally grateful for their love and support and for the dignity shown to our Dad. My dad passed away peacefully.


Thank you Orchard House and the amazing caring and compassionate staff

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Review from Helen J (Daughter of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to express my gratitude to the team at Orchard house, my dad was in the home from January 2026 until he sadly passed away in April 2026, the care, love and kindness shown to dad was beyond what we as a family could of ever experienced, particularly as dad found the transition difficult.


In

April dad received the most incredible palliative care, no words of thanks will ever be enough, it was beyond anything we could have imagined.
We as a family are speechless, the staff involved in dad's care could not have given anymore than they did and we will be forever grateful to each and every one of them that cared for dad, from manager's/seniors, care staff, kitchen staff and housekeeping, beyond incredible.


We are a big family and the love and care given to us as a family was incredible, allowing us to stay together with dad through the last week of his life.
Nothing was too much trouble, we were looked after and the care was above and beyond..


Thank you, we will never forget.

Reply from Sarah Watson, General Manager at Orchard House Care HomeThank you so much for your incredibly kind and heartfelt message. We are deeply sorry for your loss, and we feel truly honoured that your dad spent his final months with us at Orchard House. Your words mean more than we can fully express. It was a privilege to care for your dad and to support your family during such an important and emotional time. We understand how difficult the transition into care can be, and we are especially touched to hear that he felt surrounded by kindness, dignity, and compassion. I will share your message with all of our team as they will be profoundly moved to know the difference they made. It was also our privilege to support your whole family and to ensure you could be together with your dad in his final days. Creating that space for love, closeness, and peace is something we are deeply committed to, and we are so glad we could be there for you all.
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Review from L P (Granddaughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There really are no words to describe how incredible the people are at this care home. My grandad resided at orchard house from January 2026 till he passed away in April. The carers go above and beyond and truly care for their service users. My grandad was put in palliative care/end of life and with
such a big family around his beside they couldn't do enough for us and with such dignity and respect also. Refreshments, lunch & snacks were served up for the family around the clock while we spent grandads last 3 days there as a family. Nothing was ever too much for them and we were allowed to come and go and we please and make use of the facilities such as the beautiful garden at the back.
Unfortunately I am unable to name them but there are a select few people that should get a special mention who I'm sure my whole family will carry in their hearts for a very long time and we are eternitly grateful for everything you have done for our family and our grandad in his time here.
Reply from Sarah Watson, General Manager at Orchard House Care HomeThank you for taking the time to share such a touching message about your granddad's time with us at Orchard House. We are so very sorry for your loss, and we feel truly honoured to have been part of his care. Knowing that your grandad was cared for with dignity, respect, and compassion, especially during his final days means everything to us. Supporting not only those in our care but also their families during such an important time is at the heart of what we do, and we are deeply touched that this was your experience.
We are especially grateful to hear that you felt supported as a family and able to be together with your grandad. It was our privilege to provide comfort in whatever ways we could, whether through care, a listening ear, or simply ensuring you had space and time together.
I will pass your message onto the team, your grandad will be fondly remembered by us all. Thank you again for your heartfelt message, it truly means so much.
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Review from A G (Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a very friendly, welcoming place with excellent staff and facilities. The care we receive is first rate and there are many activities going on. I would definately recommend Orchard House Care Home.
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Review from Stephen G (Son of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always found the staff and management team to be very caring and helpful.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your kind feedback. We're so pleased to hear that you've found the staff and management team caring and helpful-your words mean a great deal to everyone here.
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Review from Loraine F (Daughter-in-law of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely caring, professional and friendly. Staff always put the residents first. They keep family updated and are very supportive. The residents look forward to their interaction and enjoy visits to outside places. The staff treat all their residents with respect & dignity.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your kind review. We're so pleased to hear that you've found the home caring, professional, and supportive. It's wonderful to know the team's communication, respect, and activities make such a positive difference for residents and their families.
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Review from M G (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Orchard House Care Home for over 2 years now, she has been bed bound for almost all of this time. Mum has liked her time here, she likes all the staff, their kindness and didn't want to leave to move closer to family, so, for me, this speaks volumes as to how good the care
is and the staff are at Orchard House. Recently mum has been receiving paliative car, the nurse Paula called me straight away to advise me on her treatment & what this meant. Mum is kept very comfortable and she is happy. While I live quite a journey from the home I am confident she is getting the best care, which give our family peace of mind. All the staff are lovely.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your heartfelt and thoughtful review. We're so pleased to hear that your mum has felt happy and well cared for during her time at Orchard House. It means a great deal to know our team's kindness, communication, and support are bringing comfort and peace of mind to your family during this time.
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Review from Trevor C (Partner of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impressions of Orchard House Care Home, warm, very, and welcoming members of staff. The manager and all staff work together to make sure the residents feel safe, respected and cared for everyday. A great range of activities, outings and service for the residents, organised by the hardworking
activities team. Nothing ever seems to much trouble for the hardworking staff. The decision to settle my partner at Orchard House, was the best one we could have ever made. Thank you.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your wonderful and thoughtful review. We're so pleased to hear that Orchard House felt warm and welcoming from your very first visit, and that you've felt confident in the care, respect, and support your partner receives. Your kind words about the team and activities mean a great deal to everyone here, and we're honoured to be part of your partner's care journey.
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Review from Emma F (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely Care Home with kind caring Staff, we are happy our mum and dad are here and well cared happy for.
Thank you,
Emma
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your kind review. We're so pleased to hear that both your mum and dad are happy here. Your lovely words about the team mean a great deal to us all.
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Review from J K (Wife of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were always treated with respect and our feeling were also took into account. We were always asked if they could help in any way, offered food and drinks.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your kind feedback. We're so pleased to hear that you felt respected, supported, and well looked after during your visits. Your comments about the care and hospitality shown mean a great deal to our team.
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Review from Anne C (Sister of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother spent nearly a year with Orchard House Wisbech. The care he received there was excellent, nothing was any trouble to the staff. Medical staff, carers, and everybody who helped him. Laundry staff, cleaners and gardeners everyone was brilliant.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your lovely review. We're so pleased to hear that your brother received excellent care and that the whole team-from nursing and care staff to laundry, cleaning, and gardening-made such a positive difference. Your kind words will mean a great deal to everyone at Orchard House.
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Review from T F (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have recently allowed us to hold my late Dad's wake in the lounge. Also provided the food, which was absolutely amazing and the staff and care my dad received were very good too. During his last days, I couldn't fault the support and care we also received.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your heartfelt review. We're truly sorry for your loss and are honoured to have been able to support you and your family during such a difficult time. It means a great deal to know that you were pleased with the care your dad received and that the team could help make his wake a special and comforting occasion.
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Review from David R (Nephew of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat the people with much respect, tending to all their needs, they do many activities for them, taking them out and arranging things for them in the home. They are a caring bunch of people. The home is always clean with everything in its place, the meals are varied, and all food looks good.
This has got to be the most well run care home I have ever visited; nothing is too much trouble for the carers.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your wonderful review. We're delighted to hear your kind words about the care, respect, and support shown by our team, as well as the activities, cleanliness, and meals. It means a great deal to know you feel the home is so well run, and your feedback will be proudly shared with everyone here.
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Review from R B (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to recognise the exceptional care given on the birthday of my mum on her birthday,
I would like to recognise Miranda as to what others should aspire to her values as a carer and a can do attitude
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you for your lovely review. We're so pleased to hear your mum's birthday was made special and that she enjoyed her day. It is lovely to hear how much you value Miranda, our Lifestyle Lead, and the exceptional care and positivity she brings to her role. Your kind words about her dedication and "can do" attitude will mean a great deal to her and the whole team.
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Review from H P (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister got married early May and we really wanted our mum to still be apart of the special day. Before the wedding the staff communicated the plan for the day. It all worked out perfectly. Seeing mum at the front of the church looking happy, proud and dressed lovely. Brought tears to my eyes. Mum
was overwhelmed with being apart of the special day. Mum was treated with dignity. A big thank you to the staff involved.
Reply from Sarah Watson, General Manager at Orchard House Care HomeThank you for your review, we are happy that mum managed to attend your sisters day and enjoy the special day with you all. I will pass the feedback onto the team.
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Review from G P (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Orchard House is a safe friendly environment, the residents are treated with respect and patience. The staff are always on hand and always smiling. It's nice to see the same friendly faces each week and great comfort to know familiar faces are caring for my father. Dad seems very settled here which
is a must for us. He gets regular drinks and snacks and has free movement on the top floor which allows him to still be mostly independant. There are plenty of activities to get involved will and weekly updates on the schedule. A nice care home.
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Review from Johnathan J (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The birthday party put on for my mum was amazing. All the staff involved have been great and the thought and effort put in was class A
Reply from Abigail Draper, Customer Relations Team at Orchard House Care HomeThank you so much for your wonderful feedback! We're delighted to hear your mum's birthday celebration was so special. The team will be thrilled to know their effort and care made such a positive impact-it was our pleasure to make the day memorable for her and your family.
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Review from O J (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House Care Home are a spectacular team of carers, my mother moved here after an emergency care home move and they have been so welcoming to her and our family. The standard of living at orchard house is exceptional and the quality of care is amazing as everyone there is just so lovely. Unfortunately
my mother's birthday was spent in hospital but she is now being looked after in the care of Orchard House again and when she returned they organised a party for her and our family in a private room and they had a birthday cake made for her too. Couldn't ask for better service and care, they have just been wonderful.
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Review from Jennie A (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Orchard House Care Home team are truly amazing. Every care is taken to make sure all patrons are cared for and extra special care especially during the Christmas season. Visits from Santa (exceptional), elves and the wee donkey. My dear dad's face lit up with true joy, he loved the visits. Even
though he is bed bound he still was included. Absolutely priceless memories made.
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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Orchard House Care Home is calculated as follows: ( (288 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 363 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.

Frequently Asked Questions about Orchard House Care Home

What types of Care is Orchard House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard House Care Home have?

There are 59 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Orchard House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard House Care Home to the centre of Wisbech?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Care Home to verify any information. View our terms and conditions. Orchard House Care Home has an Enhanced Service - more info.